Crash Data Airbag Reset & Repair レビュー 

145
•
TrustScore 5段階評価の4

3.9

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5つ星のうち5の評価

Had my ECU airbag module repaired today , I drove to their unit dropped off and collected 2 hrs later fitted on my van air bag light gone now no issues great price and service thanks to the team . Ke... もっと見る

5つ星のうち1の評価

I am extremely disappointed with my experience with Crash Data. I sent them my BMW Roll Over Controller (ROL/ROC) for repair, order number 40599. In total, I paid approximately £150, incl... もっと見る

5つ星のうち5の評価

Developed the dreaded airbag warning fault on my Ducato motor home. Mechanic originally said likely to be connectors under seat but they checked out ok. Diagnostic showed 'Control Unit Fault' but ga... もっと見る

5つ星のうち5の評価

I sent my Peugeot Boxer based motorhome faulty air bag module on Monday and had it back by Thursday because I opted for the Royal Mail 48 hr service. Back in the vehicle this afternoon and all up an... もっと見る

企業情報

さまざまな外部ソースから提供された情報

🌍🌏🌎Worldwide Airbag Module Reset 💶💷⏱Save Time & Money 🚗💥🚙Crash data event removal 🛬🛫 Same day Repair


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3.9

ほぼ満足

TrustScore 5段階評価の4

145件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.9

すべてのレビュー

(145)

過去12か月のレビュー数: 13件

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5つ星のうち5の評価

Air bag module repair

This was the second time my air bag module had failed. This one was only 4.5 yrs old. Contacted Crash Data to buy a new one but Jean persuaded me to let them have a look at it first. Sent it to them on the Monday and by Tues evening was contacted by Jean to say it was fixed and duly received it back on the Wednesday. Couldn't fault their service, fast efficient and very friendly and knowledgeable. I would highly recommend them.

2025年6月2日
自発的なレビュー
5つ星のうち1の評価

Very poor service

Very poor service, have had two attempts with two different modules, both repairs failed, got charged for both. When you call, the rudest receptionist on the planet fobs you off, by telling you you should have read the small print, which basically says Crashdata will take your money, but no responsibility for anything.
These guys fix nothing in my experience, apart from their bank balance.
Avoid!

2025年4月23日
自発的なレビュー
Crash Data Airbag Reset & Repair ロゴ

Crash Data Airbag Reset & Repair からの回答

We're sorry to hear you were dissatisfied with your experience, but we feel it's important to clarify a few key points regarding your repair.

Your module was booked in for an internal error software reset, which, as clearly stated in our terms and conditions at the checkout, does not come with a warranty due to the nature of the fault. We explained this twice over the phone after offering to perform a data transfer as a solution to your current issue, you were also informed that the terms are available to read prior to sending your unit in. At the end of that call, you acknowledged this by saying, “You know nobody is going to read all of that”,—but we do make these terms accessible and transparent for all customers to review before proceeding.

I replied to your comment about nobody reading the terms by stating that it was no fault of ours that you chose not to read the terms provided. You then exclaimed, "Wow, you're customer service is unbelievable", in a dismissive manner. You then hung up the phone without allowing any further assistance.

The conversation began well, but the tone shifted once it was explained that the data transfer would be a chargeable service. This option was offered as a genuine attempt to help resolve your issue, in line with our commitment to treating all customers with fairness, respect, and professionalism. We also expect the same level of courtesy in return, which, regrettably, was not upheld during the call.

We always aim to be fair and upfront with all our customers, and while we understand your frustration, we’ve followed the correct procedures and communicated our terms at every stage.

5つ星のうち1の評価

only gave one star as you can not give…

only gave one star as you can not give any less
I rung up and asked if they could sort an airbag module for me i gave them all the details off the module and i was told they have not updated there website yet but said they can do it not a problem send it to them and they will turn it around in 24 hours to then get a message saying they can not actually do my module for whatever reasons and charged me a diagnostic fee anyways even though they told me they could do of otherwise i would never of sent it to them in the first place wouldnt reccommend using them and i will not be using them again

2025年3月18日
自発的なレビュー
Crash Data Airbag Reset & Repair ロゴ

Crash Data Airbag Reset & Repair からの回答

We’re sorry to hear about your experience and appreciate your feedback. Our goal is always to provide clear and accurate information to our customers, and it is a shame that there appears to be any misunderstanding regarding the serviceability of your airbag module. There is generally no problem in removing the crash event from the module you sent. However, there are occasional cases where certain modules cannot be repaired upon further inspection and unfortunately, yours was one of those cases. The diagnostic process involves assessing the unit to determine its condition, and then we must process and post the module that you to send to us, which is why a small fee was applied. However, we understand your frustration and apologize for any inconvenience this may have caused.

5つ星のうち1の評価

Only gave one star as cannot give less

Only gave one star as cannot give less, on the website and all their media site they advertise as being able to fix air bag modules. Book mine in and when I arrive stayed water damage, inside the cases perfectly clean, when I attempted to speak to the man at counter he was extremely obnoxious, they gave me a full refund.

2025年3月18日
自発的なレビュー
Crash Data Airbag Reset & Repair ロゴ

Crash Data Airbag Reset & Repair からの回答

Thank you for your review, however; your review does seem rather harsh based on what actually happened.
You brought your module to us – it went into our technician who has immediately noticed that the case of your module was heavily tarnished, with several dark spots of corrosion, the actual PLUG on the module was corroded with a couple of slightly loose pins that showed small amounts of verdigris!!
Fortunately, we did take several photos of your module that I can send over if needed as I believe that your idea of perfectly clean and ours differs a lot!
The technician has then unscrewed the module and actually brought it out to you at the front desk to show you the state of your module. Our technician has told you that he would not be happy to take your money to reset this module as the module was not in a good condition and you would need a new module.
You said that you didn’t have that money and would he just fix it anyway. He has told you again that he is not willing to attempt to fix it as it would be a waste of your money, your airbag module is part of your safety systems and we wouldn’t take a chance on resetting your module as we would not want to put anyone at risk, I’m not sure why you would want to?
You then asked for a refund as you were going to send the module off to eBay as, in your words; they will repair anything. At this point, our technician has then told you that he had work to get on with and left you to it, as that is quite a shocking statement to make about your safety systems that I assume you drive your family in, or even worse, are planning on selling to an unsuspecting customer.
You then waited for approximately 3 minutes whilst your module was screwed back together and your refund was processed. I then handed you back your module and you went.

5つ星のうち1の評価

Really poor aftersales service

Really poor aftersales service. Initially had high hopes for this company, turn around time was very quick on a faulty airbag module. Sadly I still have errors on the unit that I can't clear with any diagnostic device or laptop. I approached the company for advice without blame or finger pointing. After calling, (I always think its better for this type of conversation to be at least over the phone if not in person),I was told to whatsapp. Which I did, it took 2 days to respond, and this was only after I prompted them. When I did get a response, it was defensive, offered no further insight and was dismissive and not helpful at all. Would not use again or recommend.

2025年3月14日
自発的なレビュー
Crash Data Airbag Reset & Repair ロゴ

Crash Data Airbag Reset & Repair からの回答

Hi there, I would like to help, however I am unable to find any information from you as our customer. If you could email us with some details, such as an order number, that would be great as I can look into it.

5つ星のうち5の評価

Excellent service from start to finish

Excellent service from start to finish, sent on the Monday before lunch, had an e-mail on the Tuesday sadly they couldn't fix my ECU but gave me options. They supplied a new one was programmed from the old unit to my vehicle ready to fit back in. On the Wednesday midday the module was returned fitted back in and back up and running within less than an hour. Easy job saved on garage fees, happy days.

2025年3月12日
自発的なレビュー
5つ星のうち5の評価

Airbag ECU fault code



Used this service recently, Peugeot Boxer error Code B010040 for Airbag ECU. Sent yesterday, received it back today and back in my van. Quick and efficient service, I would definitely recommend them to others.

2025年2月12日
自発的なレビュー
5つ星のうち5の評価

Kia airbag module fault

Kia airbag module fault. Car had not been crashed but air bag light on, code saying module replacement needed. Spoke to Crash data, sent module to them, they reworked it. Two day turn around from me posting it. Amazing service. Thank you very much*****.

2024年12月4日
自発的なレビュー
5つ星のうち5の評価

Very fast turnaround

Very fast turnaround for the airbag issue on my motorhome.
Refitted it. Along with the peugeot/Fiat modification of an extra earthing strap from the ecu casing to the vehicle chassis.
As an additional piece of advice to owners.... If you let your vehicle battery drop too low it WILL corrupt the airbag ecu AGAIN.
Make sure you keep it charged up. DO NOT attempt to start the vehicle with a low battery.
Also it's a wise precaution to wait a few seconds after you turn the ignition on to allow the ecu's to fully boot up, and the high current drain glow plug heaters to finish their preheating cycle.
Would I use crash data again if I had the need to? Yes, Definitely.

2024年9月17日
自発的なレビュー
5つ星のうち1の評価

I let my battery go flat in my Motor…

I let my battery go flat in my Motor Home after charging the battery, I noticed that the airbag light was on, my van was booked in for an MOT which it failed on the airbag light showing, they did a diagnostic check and found a fault code relating to the ECU being faulty, after watching a youtube video showing that someone else had this problem, within the video they sent the ECU off to Crash Data, this is what I did, I couldnt fault them on the turn around service which was exceptional, they even told me that the post office had delivered it late and I was able to get a refund, putting that to one side the ECU turned up and the instructions were to have a fully charged battery which I did, I fitted the ECU and the airbag light was out, great, I took it back to the garage it passed it MOT, went away in it for the Weekend did approx 50 miles and on the way the airbag light came back on, I contacted Crash data and was told my battery was showing only 10.2 V this is true as I had let the battery go flat, which is what brought the problem on with the ECU, the Battery was fully charged when I fitted the returned ECU. I contacted Crash data and was told there is no warranty or guarantee on the ECU, I was asked to take a battery reading and it showed 12.43 volts the lady I spoke to said the battery was only at 80%, after getting more information I saw this, [Your vehicle has a complicated electrical system that requires constant power so that all components work properly. Therefore, a charged battery should be 12.4 to 12.6 volts at rest. This is a sign of a healthy, fully charged battery.]
A bit disappointed with the outcome as I now have to spend more money on a replacement part.

2024年8月15日
自発的なレビュー
Crash Data Airbag Reset & Repair ロゴ

Crash Data Airbag Reset & Repair からの回答

Thanks for the great review, unfortunately the 1 star doesn't really tally up with the great service you described. The 1 star seems to be more reflective of your battery rather than our service, which you have stated several times in your review was great.

Also, thank you for demontrating what happens when you fail to listen to the advice given regarding your vehicle battery. There is a reason we take the time to extensively test your module, highlight the issues in the module, advise you and send reports to you. I don't feel it is reasonable to rate our service on your battery issues.

5つ星のうち5の評価

Very fast & efficient service

We had the dreaded ‘airbag fault’ warning on our Peugeot Boxer and a system diagnosis identified an ECU fault. Despatched the unit to Crash Data who confirmed it was beyond repair. They offered a coding service using the data downloaded from the old unit at a reasonable price if we wanted to source our own replacement which we did. The new unit was coded and returned within 2 working days, has been refitted to the vehicle and works just fine. We would recommend Crash Data highly. Thanks

2024年7月2日
自発的なレビュー
5つ星のうち1の評価

Crash Test Dummies

Sent my ECU to Crash Data as needed a quick turn around. They returned it quickly with same fault. Sent back for re testing and they insisted the ECU was fine.
My local garage had already done a full health check on the camper so i knew that was fine. They send the ECU to ECU Testing who diagnosed the ECU as faulty straight away and repair. Customer service was aggressive and rude! "You made your choice and I'm glad you happy with your module" was the final response. Haha

I paid you on the 2nd and 24th of May, hardly months apart and definatley not free of charge! You seem to be a little confused or blatantly lieing!
As for all the insults, i did indeed call you a clown over whatts app after receiving your first class customer service which is regrettable on my part.

2024年6月14日
自発的なレビュー
Crash Data Airbag Reset & Repair ロゴ

Crash Data Airbag Reset & Repair からの回答

I would just like to take this opportunity to respond to this review as your report is not entirely honest now is it?
Your module was sent out to you fully tested WITH your before and after test reports to show you exactly what had been done to the module.
You got back to us several MONTHS later to tell us you had an airbag light on again, so clearly the module was working just fine! When the fault returned you returned the module and we tested it free of charge and then gave you some options to choose from.

You chose for us to take no further action and to return the module to you. We did this and you then sent your module to another company that charge double the price for the same job.

You then contacted us on Whatsapp to let us know this for some reason and to offer some insults, at which point I decided to no longer engage with you and left you the following message

"The reason it wasn't picked up is because the board wasn't defective. We identified your fault and asked you how you wanted to proceed. You made your choice and I'm glad you are happy with your module."

Followed by " Have a great weekend". You then sent me some more insults.

So once again, I'm glad you got yourself sorted and that you are happy with your choice. That choice being to send your module somewhere else to do the same job for double the price!

5つ星のうち5の評価

Excellent service

After speaking to a former work colleague about the airbag fault light on my Fiat Ducato motorhome I had the airbag ecu module fault tested and removed it.
As I was in Liverpool working last Tuesday , I dropped it off 2 minutes before they closed, it was fixed and shipped back to me within 24 hours and it arrived at my home Thursday afternoon, I refitted it to the motorhome and it’s no longer faulty.

2024年5月21日
自発的なレビュー

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