Achtung! Finger weg von diesem Unternehmen. Mails werden nicht beantwortet. Habe den Creality Scanner CR01 gekauft. Das Teil funktioniert überhaupt nicht. Geldzurück Garantie 14 Tage ist völlig wertlo... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Lieferzeiten werden nicht eingehalten Kundendienst lügt einen an und macht versprechungen die nicht eingehalten werden und jeder Mitarbeiter sagt was anderes. Lieber bei dritten bestellen... もっと見る
A faulty installation was received, with a non-standard fault. Support responded very quickly, although the cause of the failure was found only the third time, but all repair parts were sent without p... もっと見る
企業が回答しました
Ganz schlimme Erfahrung. 3D Scanner gekauft, nichts hat funktioniert- daher die angebliche „problemlose“ Rücksendung versucht in Anspruch zu nehmen. Verkäufer stellte sich aber einfach tot. Nach einer... もっと見る
企業情報
当該企業による記述
This is our website: https://creality3d.shop/ All of our order numbers begin with CRD**** We are an official authorized dealer of the creality3d. We only sell it on Shopify and only responsible for the client who buys from us.
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The screen of my Ender 3 pro stoped…
The screen of my Ender 3 pro stoped working. The customer service was a big help.

Creality3d からの回答
Really good and kind service
When our printer arrived a part was not working but creality sent us new parts once they found the issue
Would buy from again

Creality3d からの回答
Limite arnaque (pour le moment)
Bonjour à tous,
Très déçu par ce site.
En cherchant à commander une imprimante Creality, j'ai atterri, en passant par le 1er site proposé par Google, sur Creality3dshop.fr.
Pour bien faire, j'ai pensé qu'il valait mieux commander en direct sur le site officiel de la marque, mais grossière erreur ce n'est pas le site officiel.
J'ai commandé une imprimante le 17/04/21. Juste après validation du paiement, plus aucun signe de vie.
Impossible de se connecter sur le compte du site (l’icône ne fonctionne pas), aucun mail de réception de commande.
Hormis les informations d'autorisation de paiement fournis par ma banque, il n'y a aucune trace de transaction de la part de Creality3DShop.
J'ai envoyé 2 mails pour leur demander un accusé de réception de commande et un délai de livraison, sans réponse... ça commence à sentir le sapin.
En première conclusion, n'achetez pas sur ce site.
J'attends encore un peu de leur nouvelles, mais j'ai peu d'espoir.

Creality3d からの回答
The right way to do it!
I had a small issue of a set screw coming loose after a time, so I wrote to the support team and I am happy to say that their response was very fast and extremely helpful! Their Technicians sent a rundown of all possible issues in a neat and understandable way. I now know and can assure anyone else that they can rely on their service. Great!

Creality3d からの回答
Don’t waste your money!
Worst experience ever! Right now I have a paperweight and not a printer. The printer was ok out of the box but after installing the bl touch it broke. Customer support will ask you to repeat same steps over and over and they won’t give any information on how to get the printer returned or serviced. My printer is now stopped for longer than it worked and I am for months trying to get any useful support. Don’t waste your money! Update: my comment on the creality website was deleted! Luckily there is no tool to delete it on Trustpilot.
2nd update: Creality also tried to delete my Trustpilot review, clamming I was not a legit customer. Thank you Trustpilot for making things transparent. An advise for creality support, please hire English native speakers, because it’s a nightmare trying to solve complex troubleshooting with automatic translation tools.

Creality3d からの回答
I received the printer in a week which…
I received the printer in a week which is awesome. The glass bed was warped so bad that there was no way to fix it with tape. That was the direction the company told me to do. I did send them a picture of the table with a metal ruler showing how warped it was (this is what they asked me to do). They responded with another test, This company is so bad that there afraid to send me a 12 -15 dollar glass bed. I am not going to play this game by doing all these tests when I can order one on Amazon for 12-15 bucks.DO NOT ORDER FROM HERE. CUSTOMER SERVICE IS VERY BAD IF U HAVE PROBLEMS you will need to prove there is a problem by running all these tests. I guess we are all full of crap and there printers never have problems.
Update 4/7/21. I purchased a new glass bed and it prints perfect.
4/8 No response And I certainly hope you don't apply punishment to employees for making a mistake.
4/9 Received a response this morning stating they will issue me a new bed. I will update when and if I receive it.
4/20 No response yet
with a tracking number.
4/27 Sent them a message on 4/20. They responded with we will provide tracking number once it arrives at the warehouse. I think they are blowing smoke up my butt and will never receive one. Beware before you buy.
5/8
Package shipped from 3 days ago should see it in 3 months.
China

Creality3d からの回答
Very Fast and reliable shipping
I was looking for an Ender 5 Pro in stock and with fast shipping. Communication was very fast. Product is as described. Very happy with this service, next printer will come from here.

Creality3d からの回答
Order 27.12.2020 still Not there
After 3 Months the filament is still not there, on march 25 i got the Info in 5-7 days i will get a answer where my stuff is, but guess what still no answer! CRDN7967 get me some Infos or get me my Money back! I placed my Order on 27.12.2020!!!!!!!!! So get your stuff done!

Creality3d からの回答
My creality Ender 3 Pro stopped…
My creality Ender 3 Pro stopped extruding filament so I contacted the support team. They replied very quickly, within a day since I emailed them at 2 am my time. They gave very simple to follow instructions with images and videos to help me trouble shoot my problem. Over the course of 5 or 6 emails they were able to help me get my printer up and running. there is a very small language barrier but the team is very knowledgeable, extremely helpful and quickly replied to emails. I am highly satisfied with the customer service and would recommend Creality Printers to every artist and hobbyist I know.

Creality3d からの回答
Poor customer service
I ordered an ender 3 v2 and filament that was labeled as in stock and available to ship within 2-3 days. After a week nothing shipped but the company printed a label for some of the items I ordered (just never shipped the items). After asking for the whole order to be cancelled and my order to be refunded .shop agreed to refund the order and cancel. 3 days later they only refunded part of the order. The part they printed a label for but never shipped they did not refund.

Creality3d からの回答
Quick delivery and excellent result.
I ordered my CR-10S Pro V2 on a Thursday evening and had it delivered the following Wednesday, which is excellent. I did however not receive any advance notification on the delivery, neither from Creality nor DHL. If I had received that I would have had it delivered already on Tuesday. That being said the printer seems to work fine. Following the instructions it was easy to assemble and adjust. The very first print was a success and I hope it continues to deliver good results.

Creality3d からの回答
the 3D printer that I ordered didn't…
the 3D printer that I ordered didn't work. The warranty does not include labor and does not include part shipping. So you pay for a crappy printer, you have to debug the crappy design, then you pay again to get crappy part replacement, and you have to spend time to replace it. Really Awesome

Creality3d からの回答
Bonjour et pour ma part je n'ai rien de…
Bonjour et pour ma part je n'ai rien de spécial à dire sur la commande de la ender 5 montage sans problème et reglage rien à dire et les échanges de mails sont très bons et rapides avec Emma et Zoéy toutes deux très réactive rien à dire portez vous bien 😉

Creality3d からの回答
Attention risque d'arnaque !!! suite...
Bonjour,
Je fais suite à un avis que vous trouverez un peu plus bas. Pour rappeler, j'ai effectué une commande le 2 février. Après plusieurs semaines à essayer de savoir où était mon produit, celui-ci qui devait arriver le 15 février est arrivé chez moi le 10 mars.
Le produit correspond à la commande et a correctement été emballé.
L'expérience reste toute fois négative car il y a eu beaucoup trop de retard, l'accès à mon compte personnel sur le site de Creality n'a pas été possible, le suivi de la commande après l'achat est très compliqué et n'est proposé qu'une fois le colis arrivé en Europe.
Je suis navré pour cette entreprise mais je ne la recommande pas et n'achèterais plus chez eux.

Creality3d からの回答
We couldn't do business
They had logistics problems or problems with their delivery, either way I tried waiting a month for them to figure out what was going on but the shipping never updated so i made a paypal claim so i could get my money back because the communication wasn't really good i was left speculating as to what was happening. They ended up saying the "shipper" has it but ontrac never updated and i called twice so yeah i resorted to claiming, i didn't want to deal with all the wait any longer.

Creality3d からの回答
Terrible Customer Service
They say they do return within 14 days. That just isn't true. My cr-10s has a frame that won't sit flush on the table. I asked for a return, they asked for proof. I sent them proof, they try making me fix it. All I want to do is return the printer and they keep asking me to prove everything and won't seem to let me return it. The product they sent me was broken and the way they respond is to prove it's broken or do it yourself but will not refund me. They also keep trying to put the problem on the customer by saying "you have to work with us or we can't help you" which simply isn't true as I've been the one who been trying to get the return and refund. I've done everything they've said but still, they won't offer the return I originally asked for.

Creality3d からの回答
Creality’s Ender 3 V2 Rocks!
Amazing, affordable, great customer service (very personable and professional)...cannot say enough about my new Ender 3 v2 printer. Creality’s instructional videos along with DRVAX YouTube videos (it is a big proponent of Creality printers because of the quality and value) made printing a snap. From bed leveling, installing the BL touch to printing lithophanes or shelf brackets or even nuts and bolts, this printer does it all. Creality has engineered a product that is easy to use and expand! A fun project was adding Octoprint, a web cam and a Canakit raspberry pi so I could print remotely while I healed up from leg surgery. This is such a great printer, and with all the free resources available; Thingiverse, Tinkercad, Freecad, Itslitho, PrusaSlicer, OpenScad and MeshMixer, you can be up and printing very useful and fun items in a short time - all because this printer is so well designed and supported. Thank you Creality for opening the world of affordable 3D printing to everyone!

Creality3d からの回答
Where have you been all my life!!
Where have you been all my life!!! I love this printer! My Creality Ender 3 V2 is amazing and the second I had an issue with my accessory delivery Creality jumped in and saved the day! I couldn't be happier!

Creality3d からの回答
I am very happy with the purchase of…
I am very happy with the purchase of the CR-10S printer, it was easy to assemble and the first impression went very well!
In addition, the service provided by creativity allows greater confidence on the part of buyers, enhancing the 2 year warranty that many other brands do not have. I recommend!

Creality3d からの回答
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