Had problems downloading Atmospheric designer package. It was pretty complicated. Emma at Support walked me through the download by having me switch my browser. She stuck with me and made sure all w... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
User error on my part ordering more than planned. Emma took care of my error and credited my cc immediately. Truly a pleasure working with such a professional group!
At first I had problems finding my way around the website. Thanks to the professional help of Emma and her colleagues (who must have had a lot of patience with me...), everything went very quickly an... もっと見る
I thought that my order may have slipped through the net as I thought that I hadn't received it, however I had received a receipt for the payment. I dropped an email to customer services and receiv... もっと見る
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Support was good when needed
Support was good when needed, but could have given a response that they were working on the issue, not waiting until it was solved. Product itself amazing.
I purchased the mega bundle and had a…
I purchased the mega bundle and had a problem with finding my downloads, ended up being my fault having more than one email address. They fixed the issue the same day. Great company! Great products.
I just got a great deal on the…
I just got a great deal on the Photoshop and Photography Mega Bundle as well as the Photoshop and Photoshop Toolkit Collection promotion. So many great tools.
I have to mention what an honest company this is. I apparently bought these products a couple of years ago and forgot about it. The company did not. They reminded me and refunded my money for this second purchase. Not only do they have great products but are honest with truly amazing customer service.
Great place to go when you’re just getting started.
I am new to photography and stumbled across these products online. I decided to purchase a few of the bundles because the price seemed reasonable and I needed a place to get started. The tools and tutorials are very well done and I believe that they will be incredibly useful to me as I progress on my photography journey. I’ve also had a very positive experience with their customer service when I needed support for one of my purchases.
I love the excellence of the products…
I love the excellence of the products from Creator Foundry! They elevate my work and help me work faster. Additionally, the customer care is top notch.
Made a typo with my email
Made a typo with my email, contacted support and received prompt reply informing me of the error and corrected it. Great photographic enhancement package supported with responsive and constructive support.
Thank you : )
Super great service and mastercalss
I ordered and purchased their products…
I ordered and purchased their products (mega bundle) and immediately received an email confirming my purchase and that a follow up email with login instructions would follow within 15 minutes. Hours later and still no follow up email. I emailed them and, apparently, they have no support during the weekend. Still waiting. Will update once I do or do not hear from them.
Wonderful creative tools for digital…
Wonderful creative tools for digital artists, photographers, graphic designs...video etc....great people to deal with too
Support was fast
Support was fast, detailed and exactly waht I needed. They wewre understanding of my limited ability when it comes to the programs I use I am back working on the tools now.
Hard to get going
I have downloaded a load of Library images, but cannot make much sense of what I have bought. When I try to contact "Support" I get
"2099 - Bad server response"
The FAQ's are no use at all, eg "use our online portal" - but no explanation how to get to it.
Very spendid overlays and brushes in…
Very spendid overlays and brushes in your poducts for photography ans a very good help
Thank you
I love all the products
I love all the products. They have incredible tutorials on each of the products! They offer you so much for what you pay for and the customer service is outstanding.
Quick and good suport
Emma to the rescue
I had an issue downloading and installing software which was resolved in one simple email from Emma. Very quick and effective customer service.
Helpull, responsive, understanding!
Support was very responsive, helpfull and understanding!... Thank you!,,,
There was a possible computer glitch…
There was a possible computer glitch where I was charged the wrong amount for a Photoshop software and training package deal. I emailed Creator Support via email and it was rectified within no more than 2 hours. First class.
Great but too many websites
I have recently bought Joel's course and I recieved a newsletter about the new discounted courses. The price of them was good so I gave them a shot. They are definitely worth the money, however I don't understand why it has to be divided into several websites.
My Still Life photography course is accessible on joelgrimes website, this portrait courses are accessible on creatorfoundry... Doesn't make any sense, it would be obvious to access everything on the same website. There is also absolutely no choice to buy additional courses, all the website offers is my course library. Does it mean the next time a bundle will be discounted it will be accessible from different, thirs website? This would prevent me from buying anymore honestly.
Great Customer Service
My questions and my problems were answered immediately with the best customer service support
Software Error
I had an issue with a product that I had purchased when downloading I realised that there wrong content, I contacted Creator Foundry Support and Emma took up my case and got the software mistake sorted, very pleased with the service that I got, Emma really got sorted Thank you Emma and the team that supported her.
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