CrossCountry Mortgage レビュー 

Absolute nightmare of a company. I have been with them for years and all I wanted to do was update my bank account. In order to do so they forced me to do a paper form and I had to fill out all of the paperwork to turn my biweekly payments back on. It has been 3 months and they still can't seem to draft my bi-weekly payments. They call me every month and tell me I am late, try and charge me late fees and then proceed to tell me my bi-weekly autopay is all set up just fine and we do it all over again the next month. This place has no interest in resolving concerns.

Is there actually a good mortgage company out there? I didn't choose them. My mortgage was sold to them and I already hate them. They are impossible to deal with! I am trying to get a new roof and after receiving my first insurance check, I wanted to know if I needed to send it endorsed to them or not. 7 calls and 2 hours of my life and multiple departments telling me that they could not find my mortgage even though I have the loan number they gave me for it TODAY! Beyond ridiculous and incompetent.

Our mortagage was transferred to this company from our original mortagee. We decided to pay off our mortgage early. We did it over a weekend and since they were closed, we used their Payoff tool on their website. We sent in more than the full mortgage, figuring they would refund us any excess amount. A few days later, I called the company because our payment showed as "unapplied" on their website. They told me they were sending the money back becuase I did not request a payoff amount (for which they charge $25) and I didn't send the payment as a certified check our wire transfer. But they already had our money so they knew it was "good money", and I asked if they could simply apply to our account and send us a refund for any overpayment. They said that was not their process.

My mortgage was sold to Crosscountry Mortgage, I didn't choose them. My experience has been abysmal. The term mortgage can be traced to Old French meaning "death pledge" and Crosscountry has me praying for that death with every interaction. A basic change in homeowners insurance has been weeks long when it could be solved in seconds. I'm a very calm and relaxed person but I've screamed at my computer more than once.

I must say that I didn’t think I was at a point where I wanted to buy a house on my own. After working with Meghan Shockley for just a few short moments she helped me understand the process and provided the help and comfort that I needed during this process. Not only her but the people working by her side have made this so easy and have broke it down step by step along the way and answered every question I’ve had to give me the reassurance and confidence I needed to go through with it. I’m a first time home buyer and would 100% recommend anyone to contact Meghan she will help you get the loan that is perfect for you.

The transition from another mortgage company was rocky, at best. It took a while to reach customer service, in the beginning. Over the past three weeks, I have had an issue with attempting to make online payments. The Roundpoint Mortgage website was not working. The CrossCountry portal has not working, either. It was very frustrating. I had to call customer service in order to make a payment. I don't like that. I reached an agent this morning. He told me that the Roundpoint site and app cannot be used anymore. I told him that the CrossCountry portal is not working, as well. He walked me through setting up a new password and I was able to log in to CrossCountry's site. The customer service very very good. We started out rocky but, I'm a happy customer now.

My Mortgage was transferred to this mortgage company, and it was the worst experience I have ever had with a mortgage transfer. The company does not allow you to access your mortgage information online for tracking. They block you from accessing the information online with various erroneous plays with the website. Worst off, you cannot even call customer service and get a decent answer. They will transfer you to erroneous numbers to get rid of you. You can call back and get the same thing from others, so it must be a company policy to not give you access. Hopefully some law enforcement will interject for the people and hold this company accountable.

Told me I could get a mortgage while my current home was not sold. So I went through their whole process, including an appraisal on the new home I was buying. Then 4 days before closing was told I needed to sell my old house first, which was the whole reason I told them I needed a mortgage until it sold.

I had a great experience with Cross Country. Jeff Richard was very helpful even taking my calls after business hours and always returning my calls and answering my emails. I closed on my new house almost 2 weeks early, and was very glad that I got the help I needed from Jeff, and others involved. I have to say that Jeff Richard went above and beyond. Thanks Jeff.

Do not trust the mortgage consultant. They will low ball your competition up until closing then send over the final closing g cost and rate of your competitors. This is their ploy to secure your interest all the while knowing that their are being deceptive……..Do not trust them!!!!!

CrossCountry Mortgage may be able to get you a loan quickly, but in my experience, the quality of service has been among the worst I have ever dealt with.

I would not recommend working with this company. The servicing process is extremely disorganized, and it feels like every year there are changes to mortgage statements, escrow calculations, and payment amounts. As a customer, you are left with very little confidence that your mortgage payment will remain stable or that the information being provided is accurate.

The coordination between CrossCountry Mortgage, insurance providers, and escrow management appears to be poorly managed. There is no clear system that allows customers to easily understand what is happening with their account. Instead of receiving transparency and clarity, you are often forced to spend your own time investigating discrepancies and trying to determine whether payments have been applied correctly.

One of the biggest concerns is the risk of duplicated payments involving homeowners insurance and mortgage escrow. In my case, it felt like I had to constantly monitor every transaction and verify that mistakes were not being made. A customer should not have to act as a mortgage broker, insurance specialist, accountant, and auditor just to make sure their mortgage account is being handled properly.

The overall process feels extremely sloppy, inefficient, and unreliable. The systems appear broken, communication is poor, and the burden of catching errors falls entirely on the customer. If you choose to work with CrossCountry Mortgage, be prepared to closely monitor every statement, every escrow adjustment, and every insurance payment because the company does not inspire confidence that these matters will be handled correctly on your behalf.

This has been an incredibly frustrating experience, and I would strongly caution anyone considering CrossCountry Mortgage to do extensive research before trusting them with one of the most important financial obligations of their life.

I’m really disappointed with my experience here. I started a mortgage application with CrossCountry Mortgage and was asked to upload all my sensitive financial and personal documents right away. I did that, expecting things to move forward, and then… absolute silence.
I’ve tried to follow up multiple times to see what’s going on with my application and why I haven’t even received the basic disclosures, but I’ve been completely ghosted. It’s honestly nerve-wracking having that much personal data sitting in their system while they don't respond to a single message.
I’ve officially withdrawn my application because I’m not willing to work with a team that treats customers like this. If you value your time and the security of your documents, I’d highly recommend going somewhere else. I’ve already moved on to a different lender who actually cares about their clients.

I would NEVER recommend this company. They have the worst customer service, they will change their policies for no warning, and worst of all they will call you and then tell you they have no record of the call after. I owed an extra <2k for escrow and after I paid it they claimed it was added as a regular monthly then proceeded to charge me $300 extra for A YEAR to cover this 2k charge. They literally STOLE the left over. I've had this mortgage company since 2018 and I have nothing good to say about them. When I refinanced they talked me into changing my title which resulted in extra fines from the county so they will talk you into things that don't make sense just to screw you over.

Probably one of the worst mortgage companies, and I've had experiences with 5-6 others in the past. They claim to be the leading mortgage company in the nation!
They don't have an app. Their website has not been working for over a week. I sent them an email asking for help and after two days have received no reply. I entered my loan #, my first and last name and their website said there was no such record found. Been a customer for about a year. I do miss the previous company so much :(

Do not recommend.hard pulled my credit when they could have done a soft pull.Asked for all my information including paystubs.Never responded back and it’s been over a month .terrible communication not transparency.

If I could put a ZERO I WOULD. Do not go through Cameron. He talked so down and rude toe asked if I was on the right mindset to buy a home. Downright RUDE. I got rid of him.

HORRIBLE COMPANY!!!!!! I’ve been calling for 3 weeks trying to get my escrow money. They sent me a check that was not cashable, and my bank declined it because the funds could not be verified or the company needed some type of verification code.

I spoke with Samantha, who was the nastiest supervisor I have ever dealt with. She had an attitude simply because I was asking for the money that is owed to me. Apparently, there is no department other than the call center, which makes getting real help impossible.

Some of the customer service representatives are very nice, but unfortunately they can only do so much at their level. Very frustrating experience.

Kevin was recommended to me. I wish I'd went with someone else. From the beginning, working with him has been a nightmare. I'm not sure how loan officers are supposed to treat clients, but i'm absolutely sure it wasn't how I was.
If you're a loan officer, you're supposed to be in contact with that client. Not ignore their emails & texts. You're not supposed to respond by telling the real estate agent to let them know everything. I'm sure loan companies aren't supposed to lose information you provide to them. Which happened on several occasions. The owner of where I've been working for two years was being bothered so much for the same information that he gave them his accountant's number. He's the nicest person I've ever worked for, yet he was fed up with this. "What more do they want from me?" After having to send something for the millionth time.
Kevin swapped companies mid way through my process. Real estate agent said he was supposed to call me to explain what that meant. No call. So I addressed that in email. If I get responses, they are one to two sentences that are of no help.
The company also doesn't know how to send emails properly. My house was supposed to close on the 17th of April; closed on 8 of May. Hold up? They said the invoice for home inspector was never paid. My financial advisor has access to all my emails & responds to everything for me. Neither of us saw this email. Or it'd been paid. They also kept sending emails to my boss that didn't work. When he clearly responded to them, stating the issue in plain English, Kevin responded as if my boss didn't know what he was doing. My boss runs a franchise. He knows what he's doing. Your emails don't work. Ended having to be sent by my real estate agent, printed out, signed, scanned. Having functioning emails or people who know how to send them is super important with these kind of transactions.
After being pushed to my limit, in email I requested his boss's number. He called instead. I should've never answered. My financial advisor was supposed to handle this. When I expressed my frustrations in a clear, concise manner Kevin then proceeded to yell at me. Saying I should be grateful for his help. He said I had an attitude & was yelling at him. I don't yell at people. That's what my advisor is for. However, I did have him on speakerphone because he was so loud & called my real estate agent crying immediately after. I'd never been treated in such a manner. All I wanted was someone competent to be handling my loan & I didn't get that at all. I'm sure he was doing his job in some manner, things did get taken care of eventually.
If you want to use this company, fine. If you want to be ignored & whatever it is that Kevin thinks is customer service, then he's the guy for you.

On boarding was great. My mortgage broker was awesome. Every year when the escrow shortage is added, I pay the difference so my payment does not increase by much. Every year they mess it up, and the apply the next mortgage payments incorrectly. Most recently, (and what prompted this review), 3 months in a row they call me on the 12th and tell me my payment has not "arrived." I was told today that they do not do electronic payments, only checks, through bill pay so I needed to call the bank. Per the bank is an electronic transfer, every single month for the last 7 years -- they gave the the EFT number for reference. When I called back LO AND BEHOLD, my payment had "arrived" in the last few hours dated on the day it was sent. Escalated the call and the guy just wanted to send me the transaction history to tell show me it was paid on time. Would not discuss WHY or HOW this was happening, just that it was resolved and I should be happy. The result -- I will no longer answer a call from them and dispute every time they ding my credit for "late payment."

CrossCountry might be the worst company I have dealt with in recent years. They applied my payment incorrectly, did not notify me and were of very little help rectifying the situation. HOWEVER--the worst is their website. You cannot get on it properly. I believe they set up up to limit traffic. Terrible. I wish they would sell my mortgage.