Very disappointed as my doughnuts were supposed to be delivered yesterday from 7am to 2pm. They did not arrive. Sent two emails yet no answer. About to send my third. Phone number on website is not in... もっと見る
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Delicious donuts as always from Crosstown, i brought a box of 6 as a ‘thank you for having me’ visit to friends and they were very well received/devoured! Very easy to order ahead on the website for c... もっと見る
Very disappointed based on previous experiences, turned up in an unbranded box had been bashed about and the Donuts inside stale and dry, complained and got a second box exactly the same. What a shame... もっと見る
My partner has an egg allergy and we struggled to find bakers that cater for allergies. We have crosstown regularly and found out they do tiered doughnuts, so this is as a non brainer for our wedding.... もっと見る
企業情報
Crosstown について
当該企業による記述
DOUGHNUTS
COOKIES
ICE CREAM
CHOCOLATE
CORPORATE
EVENTS
Crosstown is an award-winning scratch bakery. We roll our dough by hand.
We make all of our jams, compotes, fillings, glazes and toppings in-house, fresh every day, using the finest ingredients we can find to deliver real, honest flavour.
It’s a lot of extra work, but we believe the results speak for themselves.
Quality should never be compromised no matter the quantity, although both can exist at the same time.
We think our doughnuts pair perfectly to specialty coffee, which is why we serve them together where we can.
連絡先
3.3
まあまあ
757件のレビュー
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Lovely doughnuts
Lovely doughnuts, good selection, great customer service from a lady called Beattie who had lots of good advice.
2023年5月25日
Amazing!
Start to finish an incredible service! The doughnut tower was such a huge hit at our wedding- everyone commented on how amazing they were. Can’t recommend enough!
2023年5月14日
Delicious and easy to order
2023年5月22日
Could have been better
Delivery charge is extortionate for this day and age and the person I was sending them to had to wait in until they’d arrived. Plus it wasn’t absolutely obvious what was in each box online and there wasn’t a lot of choice, e.g. I couldn’t see an option to pick and choose which doughnuts to order which was surprising.
2023年5月15日
Crosstown からの回答
Hi there!
Thank you for reaching out to us with this feedback on your recent order. I am sorry we were not able to provide you with the service we strive for.
Whilst we understand that our doughnuts are priced at a slightly higher point than most other brands, Crosstown is set apart from these and standard grocery store doughnuts, by the premium quality ingredients that we use, as well as the hand crafted nature of our treats.
We understand that everyone has separate lives to live, and we never ask anyone to wait around for their delivery, which is why on the day we do send out tracking information for a rough estimate on when the treats could arrive. Alternatively, we state on our website that if the recipient is not in at the time of delivery, our driving team will contact the customer, as well as designate a safe place for the doughnuts to be left. I am sorry this may not have been made clear at the time of ordering.
I would be happy to discuss this all more with you if you wanted to contact me at customerservice@crosstown.co.uk. Unfortunately for our pre-orders, we are unable to accept requests at this time, but if you were to order on-demand, these come from our shops, and requested flavours can be given (depending on the availability).
I hope the above makes sense, and once again we are always happy to receive feedback. Please reach out if you would like to discuss more.
Best wishes,
Erik
Wedding donuts
We love Crosstown donuts so decided to go with them for our wedding. Ordering them was easy. They arrived on time and they looked and tasted fabulous as per usual.
2023年5月13日
Amazing Team in Bath!
The Bath team are so kind and helpful, and the doughnuts are delicious!! So happy to have this in Bath!
2023年5月16日
自発的なレビュー
Delicious doughnuts and easy delivery
2023年5月18日
Fluffy donuts
Bought it as a treat for someone as a sweet treat. She loved it. Said it’s the fluffiest donuts she had.
2023年5月16日
Stale.. not the usual standard
Normally cross town are amazing… but these were stale! Other doughnut deliveries manage to arrive still fresh. Disappointing considering the price.
2023年5月12日
Crosstown からの回答
Hi there!
Thank you for leaving your feedback, it is always appreciated! I am sorry to hear you were not happy with the delivery you received.
As I'm sure you know, every single doughnut we sell is made fresh on the morning of sale, and are delivered directly from our bakery in Battersea, London. We never keep doughnuts longer than the day they are produced, even if the special day has passed. This is more or less the first rule any Crosstown employee is taught, so this was almost certainly not the case for this delivery! Our doughnuts tend to have a slightly different texture from most other doughnuts, due to the signature Sourdough base for which we are famous. This tends to offer a weightier, more bread like finish.
I am happy to discuss this more with you if you wanted to reach out to customerservice@crosstown.co.uk. I hope the above makes sense, and that you are able to come back and possibly try a different flavour next time.
Best wishes,
Erik
Great service.
2023年5月4日
Out wedding guests loved the doughnut…
Out wedding guests loved the doughnut tower and it looked great
2023年5月4日
ordered at 8 pm they arrived at 10 am!!!
ordered at 8 pm they arrived at 10 am! just amazing delivery and also the products were fresh tasty and great care taken when packaging.
2023年5月7日
Lovely helpful staff
Had some issues with the delivery but the member of staff at Brick Lane was super helpful! And recipient very happy.
2023年5月2日
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