Crowntours レビュー 

We paid 2,072 DKK for 4 tickets to the Doge's Palace and St. Mark's Basilica, but when we were about to start the tour, we were told that we only had access to the Doge's Palace.
In all the material we received, it says that we bought tickets for the Doge's Palace and St. Mark's Basilica – I didn’t purchase a guided tour for St. Mark's.
If I had only bought tickets for the Doge's Palace, it would cost 1,048 – that’s what I got for 2,072 DKK, this is rip-off.

This is really cheating people -

We had an absolutely outstanding experience with Crowntour from start to finish. The guided tour through Krakow’s Jewish Quarter and the former Jewish Ghetto was incredibly informative, moving, and professionally organized. Our guide was exceptionally knowledgeable, engaging, and respectful, bringing the history and stories of the area to life in a truly unforgettable way.
The transfer by bus to Auschwitz was comfortable, punctual, and very well organized. Visiting Auschwitz was an emotional and profound experience, and everything was handled with great professionalism and sensitivity.
Throughout the entire day, we felt well taken care of, and the organization was flawless. This was without a doubt one of the most meaningful and memorable experiences of our trip to Poland. We highly recommend Crowntour to anyone wanting a high-quality, well-organized, and deeply impactful historical tour experience.
Thank you to Matteo and Krzysztof for an exceptional experience.

Abbiamo avuto il piacere di fare un tour guidato di Roma con Tommaso e non avremmo potuto desiderare una guida migliore! 😊

Preparatissimo, coinvolgente e appassionato, è riuscito a farci scoprire la storia, i segreti e le curiosità della città in modo interessante e mai noioso. Ha reso l'esperienza piacevole e divertente per tutto il gruppo.

Grazie alla sua professionalità e alla sua disponibilità, abbiamo visto Roma con occhi diversi, apprezzandone ancora di più la bellezza e il fascino. Consigliamo vivamente Tommaso a chiunque voglia vivere un'esperienza autentica e indimenticabile nella Città Eterna.

Tour fantastico a Siviglia! Patrizia è una guida eccezionale: preparata, appassionata e coinvolgente. Ci ha accompagnato alla scoperta della città con entusiasmo e professionalità, catturando la nostra attenzione dall'inizio alla fine. Grazie ai suoi racconti e alle sue spiegazioni, abbiamo vissuto un'esperienza davvero interessante e piacevole. Consigliatissima a chiunque voglia conoscere Siviglia in modo autentico e coinvolgente!
Laura

Having experienced guided tours in many countries, I can confidently say that Sara stands out as an exceptional guide.
She combines deep knowledge with a rare talent for making history accessible, engaging and relevant through stories, anecdotes and real-life insights. Professional, passionate and genuinely attentive to her guests, she creates an experience that is both enjoyable and memorable.
Highly recommended.

We booked our Vatican, Sistine chapel and St Peter’s basilica with Get your Guide/CrownTours Rome.
Our meeting point was at their office not far from the Vatican office. Everything was done so professionally with every angle covered. ‘Bini’ our tour guide was fab, and it was clear she was very knowledgeable and we was in safe hands.
Not cheap. Money well spent 😉

Came from Perth especially to see this Colosseum at Twilight . They moved our time to 1:30 then I complained moved to 3:30 pm instead of 5:30pm. Got there and said they couldn’t find our tour guide . Another couple from Australia also was with us who we just met .So had no tour guide NO IMFORMATION . Went through colosseum on our own . Flew 30 hours for NOTHING !!

I recently booked a Colosseum Experience WITH Arena ADD-ON, through Get Your Guide, and when I arrived to get the tickets, Crown Tours told me it was only for the Arena, and the rest of the Colosseum (first two floors) was not included. I even showed them the listing where it was clearly stated that both were included. They insisted it was a mis-wording on the part of Get Your Guide. Which was a lie, but even if that were true, Crown Tours should have honored what I thought I was getting, and what I actually paid for. They offered me a partial refund, but that didn't nearly make up for our traveling several thousand miles and not being able to see what we wanted to see, and PAID FOR!

Tour experience
Avoid Crown Tour if you are expecting a properly organised and professional Colosseum tour experience.
We travelled halfway across the world to Rome and booked this tour on our final day, expecting it to be one of the highlights of our trip. Instead, it became one of the worst and most frustrating experiences of our entire holiday.
The level of disorganisation was unbelievable from the very beginning. Crown Tour placed us in the wrong tour group, and we only found out when we were denied entry into the Colosseum because the guide did not have our tickets. We were then forced to walk all the way back to their office, wasting another 20 minutes in the middle of the crowd and heat.
What made this even more ridiculous was their excuse that they “could not reach us.” This was completely untrue and unacceptable considering they had been communicating with us via WhatsApp before the tour. Not a single attempt was made to contact us there when THEIR mistake was discovered.
The meeting instructions were equally useless. We were told to look for someone in a pink jacket in one of the busiest tourist areas in the world. No flag, no sign, no proper coordination. Just chaos and confusion.
The biggest issue, however, was the so-called “Arena access” that we paid premium pricing for. We paid US$115 per person expecting a meaningful experience inside one of the world’s most iconic landmarks. Instead, we were rushed through the Arena area in barely 3–5 minutes before the guide aggressively pushed everyone to leave. We hardly had time to take photos, let alone appreciate the Colosseum properly.
It honestly felt like a tourist trap designed to move people through as quickly as possible after taking their money.
To make matters worse, the guide was rude, impatient, and unprofessional throughout the tour. At the end, we were simply told to hand back the audio devices before being abandoned on our own.
For US$345, this experience was disgraceful and absolutely not worth the money. Crown Tour completely ruined what should have been one of the most memorable parts of our Rome trip.
Save your money and book with a more professional company.

Very poor communication and customer service. Knew we were going to be right on time due to prior commitment. Contacted customer service to reschedule and was advised no. Arrived right on time to Sagrada Família. Construction everywhere. Meeting place is park. There are 2 parks. Called customer service and was told to meet by pond at park by main entrance. Went to park and could not find entrance. Rep dropped a pin and sent for meeting place and hung up. Wrong park. It was by the group entrance. Found a rep at the very very crowded park. She advised too late but there were openings for the next tour in 15 mins but it would be 69 euro additional each. I told her no and terrible directions. They should have allowed us to join the next group. Very bad communication. Other groups have a pin drop and electronic vouchers and much better communication. Could have been better in many ways.

Wir buchten eine Tour für den Markus Dom.
Diese war für 12.00 vorgesehen. Vor Ort hat man uns dann erzählt unsere Tour wäre auf 11.00 vorverlegt. Am Montag Abend ging eine Mitteilung raus. Crowntours buchte unsere Tour auf 11.00 um ohne Rückfrage. Es war dann keine andere Buchung für diesen Tag möglich.😡
Wir werden mit Crowntours nicht mehr buchen

Remboursement jamais reçu malgré plusieurs confirmation

J’ai réservé une croisière sur la Seine via Groupon auprès de Crown Tours en février.

La prestation a été annulée par le prestataire, et malgré plusieurs emails de leur part confirmant un remboursement, je n’ai jamais reçu les 30€ à ce jour.

Le service client est difficile à joindre et peu professionnel (appel sans identification, aucune réponse claire).

Je suis actuellement obligée de lancer une procédure auprès de ma banque pour récupérer mon argent.

Expérience très décevante, je ne recommande pas.

This tour was phenomenal! We were blessed to have Ksenia as our guide today as she was so knowledgeable, entertaining and paced the tour so well. We visited the Colosseum and Roman Forum and Palatine Hill. Tour took approx 3 hours. Best 3 hours you could spend!!

It was a very pleasant experience, with lots of historical information. Tara, our guide, managed to convey her passion for the Colosseum through historical details that opened our imagination. Superb, Tara! Congratulations and thank you!

Eugene was fantastic. Very knowledgeable and enthusiastic about the subject. It was a fantastic tour. Well organised and would definitely do it again.

Eugiene was very informative! Very interactive tour!

Eugene was incredible. Very informative and very patient with the group. Answered questions and made it very real. 5/5

Tara is an amazing tour guide. She does her job with so much passion and dedication. Friendly and smiling all the time.

Great guide, and great experience

Our host for the tour was Bianca, she was amazing.