Civil Service Insurance Society レビュー 

Civil Service Insurance Society からの回答

3日前

Thank you for taking the time to leave such a positive review.

We're delighted to hear that you found the application process easy to complete and that you were pleased with the premium offered. We know that arranging insurance should be as straightforward as possible, so it's wonderful to know that this was your experience.

Thank you for choosing CSIS and for sharing your feedback. We greatly appreciate your support and look forward to assisting you again in the future.

Civil Service Insurance Society からの回答

3日前

Thank you for taking the time to leave your review.

We're delighted to hear that you found the process straightforward and that obtaining a quote was quick and easy. We work hard to make arranging insurance as simple as possible, so it's wonderful to know that this was your experience.

Thank you for choosing CSIS and for sharing your feedback. We're always striving for 5-star service, so if there is anything we could have done to improve your experience further, we'd love to hear from you.

Civil Service Insurance Society からの回答

3日前

Thank you for taking the time to leave a review.

We're delighted to hear that you found our team helpful and that arranging your holiday insurance was a positive experience.

At CSIS, we're committed to providing friendly, straightforward support to help our members find the cover that's right for them, so it's wonderful to receive feedback like yours.

Thank you for choosing CSIS. Don't forget that we can also help with home and car insurance, and NFOP members can benefit from a 10% discount on eligible policies. We'd be delighted to provide a quote when your renewal comes around.

Civil Service Insurance Society からの回答

3日前

Thank you for taking the time to leave such a kind review.

We're delighted to hear that you found our staff helpful and friendly. We agree that being able to speak to a real person who can provide support and answer questions makes a real difference, and we're pleased that this was reflected in your experience with CSIS.

Thank you for choosing CSIS. Don't forget that we can also help with home and car insurance, and NFOP members can benefit from a 10% discount on eligible policies. We'd be delighted to provide a quote when your renewal comes around.

Civil Service Insurance Society からの回答

3日前

Thank you for taking the time to leave such a positive review.

We're delighted to hear that you found our service extremely efficient and that you were pleased with the value we were able to offer.

Providing excellent service alongside competitive insurance solutions is something we strive for every day, so it's wonderful to receive feedback like yours.

Thank you for choosing CSIS and for sharing your experience. We greatly appreciate your support and look forward to assisting you again in the future.

Civil Service Insurance Society からの回答

3日前

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that you had a positive experience with our team and that your adviser took the time to explain everything clearly and thoroughly. It's especially pleasing to know that she went the extra mile by calling you back to help avoid your phone battery running out.

Providing helpful, personal service is something we pride ourselves on, so your kind comments will be greatly appreciated by the team.

Thank you also for your recommendation. It means a great deal to us to know that you would suggest CSIS to others.

Thank you for choosing CSIS, and for sharing your experience. We look forward to assisting you again in the future.

Civil Service Insurance Society からの回答

3日前

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that you received the straightforward service you were looking for and were able to arrange the travel insurance you needed without any unnecessary complications.

We understand how frustrating it can be to spend time completing lengthy quote forms only to find that cover isn't available, so it's particularly pleasing to know that your experience with CSIS was clear, simple and hassle-free.

It's fantastic to hear that you found the right level of cover for your trip, and we're honoured that you've chosen to use CSIS going forward.

Thank you for your kind comments and for sharing your experience. We look forward to assisting you with your future travel insurance needs.

Civil Service Insurance Society からの回答

3日前

Thank you for taking the time to leave your review.

We're delighted to hear that you found our staff friendly, efficient and helpful, and that your call was answered promptly. Providing courteous, personal service is something we pride ourselves on, so it's wonderful to know that this was your experience.

Thank you for choosing CSIS and for sharing your feedback. We're always striving to deliver 5-star service, so if there is anything we could have done to make your experience even better, we'd love to hear from you.

We greatly appreciate your support and look forward to assisting you again in the future.

Civil Service Insurance Society からの回答

3日前

Thank you for taking the time to leave such a positive review.

We're delighted to hear that arranging your travel insurance through CSIS was easy, reassuring and cost-effective. We understand how important it is to have confidence in both your cover and the service you receive, so it's wonderful to know that this was your experience.

Thank you for choosing CSIS and for sharing your feedback. We greatly appreciate your support and look forward to assisting you again in the future.

Civil Service Insurance Society からの回答

3日前

Thank you for taking the time to leave such a positive review.

We're delighted to hear that you found our email support quick and effective, and that you were pleased with the value and level of cover provided.

We understand how important it is to receive prompt assistance and have confidence that your policy offers the protection you need, so it's wonderful to know that we were able to deliver on both counts.

Thank you for choosing CSIS and for sharing your experience. We greatly appreciate your feedback and look forward to assisting you again in the future.

Civil Service Insurance Society からの回答

3日前

Thank you for taking the time to leave such a lovely review.

We're sorry to hear that you experienced an issue online, but we're delighted that our customer service team was able to quickly resolve the problem for you.

It's wonderful to hear that both advisers were helpful, polite and a pleasure to speak with. Providing friendly, personal service is something we pride ourselves on, so your kind feedback will mean a great deal to the team.

We're especially pleased to hear that everything was sorted to your satisfaction and that you're now "one happy bunny"!

Thank you for choosing CSIS and for sharing your experience. We greatly appreciate your support and look forward to assisting you again in the future.

Civil Service Insurance Society からの回答

3日前

Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that arranging your travel insurance was so easy and that you were pleased with the price. Providing straightforward cover at a competitive premium is something we always strive to achieve for our members.

It's fantastic to know that your experience was such a positive one, and we truly appreciate you taking the time to share your feedback.

Thank you for choosing CSIS. If you're ever looking for home or car insurance, we'd be delighted to see if we can help with those too, so please keep us in mind when your renewal comes around.

Civil Service Insurance Society からの回答

2026年8月17日

Thank you for taking the time to leave a review.

I'm delighted to hear that you found the process quick and easy, and we hope you have a wonderful time on your upcoming travels.

As a member of the NFOP, don't forget that you're also entitled to discounts on our home and car insurance. When the time comes for renewal, we'd be delighted to provide a quote and hopefully save you money on those too.

Thank you again for choosing CSIS, and we wish you safe and enjoyable travels.

Civil Service Insurance Society からの回答

2026年8月17日

Thank you so much for your lovely review.

We're delighted to hear that Mandy made the process of changing your car insurance so straightforward and enjoyable, especially after being with your previous insurer for nine years. Taking the time to make things clear, honest and hassle-free is exactly the level of service we aim to provide.

It's wonderful to know that Mandy was able to save you money too, which is always a great bonus!

Thank you again for your recommendation and for choosing us. We'll be sure to pass your kind comments on to Mandy.

Civil Service Insurance Society からの回答

2026年8月13日

Thank you for your review. We're delighted that we were able to help reinstate your travel insurance policy and that Lee was able to work with our underwriters to achieve a positive outcome for you.
As annual multi-trip policies are designed to provide cover for a full 12-month period, they are not rated in the same way as single-trip policies. Because of this, they are not generally intended to be cancelled and then re-joined later on a pro-rata basis. In your case, reinstatement was only possible following agreement from the underwriters, which we were pleased to secure for you.

Civil Service Insurance Society からの回答

2026年8月17日

Thank you for taking the time to leave such a lovely review.

I'm delighted to hear that Shaun provided such helpful and patient service, taking the time to talk you through the policy and ensuring you felt comfortable throughout the process. I'll be sure to pass on your kind comments to him.

As a member of the NHSRF, don't forget that you're also entitled to discounts on our home and car insurance. When your renewals are due, we'd be delighted to provide a quote and hopefully save you money on those too.

Thank you again for choosing CSIS, and we look forward to helping you in the future.