Civil Service Insurance Society レビュー 

Civil Service Insurance Society からの回答

2026年7月10日

Thank you for your fantastic review.

We're delighted to hear that you found our travel insurance easy to arrange and appreciated the straightforward application process. We know that completing endless forms can be frustrating, so it's wonderful to know that obtaining cover was quick and simple for you.

It's also great to hear that you found our prices competitive and that our team was easy to contact whenever you had a question. Providing friendly, helpful service is something we take great pride in, and your kind comments about our staff will mean a lot to them.

Thank you for choosing CSIS and for taking the time to share your experience. We truly appreciate your recommendation and support.

Civil Service Insurance Society からの回答

2026年7月10日 に更新

We're delighted to hear that your travel insurance renewal was seamless and that you found the premium to be very reasonably priced. We work hard to make the renewal process as straightforward and hassle-free as possible, while continuing to provide great value for our customers.

Thank you for choosing CSIS and for taking the time to share your feedback. We truly appreciate your support and look forward to being of service in the future.

Civil Service Insurance Society からの回答

2026年7月10日

Thank you for your wonderful review.

We're delighted to hear that you've received excellent service from our travel insurance scheme. As you rightly point out, the true test of any insurance policy comes when you need to make a claim, so it's particularly rewarding to know that your experience was handled professionally and with empathy.

We understand that making a claim can often be a difficult and stressful time, and we're pleased that our team was able to provide the support and reassurance you needed throughout the process.

Thank you for taking the time to share your experience and for recommending our service. Your feedback is greatly appreciated and will be shared with the team.

Civil Service Insurance Society からの回答

2026年7月10日

Thank you for bringing this to our attention, and please accept our sincere apologies for your experience.

We recently changed our phone system and, unfortunately, experienced some unexpected technical issues which affected a small number of calls. We fully appreciate how frustrating it must have been to call several times without being able to get through, and we're very sorry that this resulted in us losing the opportunity to help you.

This is certainly not the level of service we aim to provide. If you would still like assistance with your home insurance, please contact me directly with your contact details (spencerbarden@csis.co.uk) and we would be more than happy to arrange for a member of our team to call you back at a convenient time.

Civil Service Insurance Society からの回答

2026年7月10日

Thank you for taking the time to leave such a positive review Harry.

We're delighted to hear that you've found the travel insurance scheme so competitive and that the online application process was straightforward and easy to complete. We know how important it is for our members to have access to affordable cover, particularly as they get older, so we're pleased that the scheme met your needs.

Kind regards

Spencer

Civil Service Insurance Society からの回答

2026年7月10日

Thank you for your kind review.

We're delighted to hear that you found our service prompt, personal and responsive. Providing our members with the support they need, when they need it, is something we take great pride in.

Thank you for choosing CSIS and for taking the time to share your experience. Your feedback is greatly appreciated.

Civil Service Insurance Society からの回答

2026年7月10日

Thank you for your wonderful review.

We're delighted to hear that you received excellent service and customer care, and that you would recommend our insurance. Providing high-quality cover backed by friendly, helpful support is at the heart of what we do.

Thank you for choosing CSIS and for taking the time to share your experience. We truly appreciate your recommendation.

Civil Service Insurance Society からの回答

2026年7月10日

Thank you for taking the time to leave a review.

We're pleased to hear that you found our communication clear and our online service easy to use. We always strive to make arranging insurance as straightforward and convenient as possible for our members.

We also appreciate your honest feedback regarding the cost. While we aim to provide comprehensive cover and excellent service, we're glad to hear that the policy met your needs and served its purpose.

Thank you for choosing CSIS, and we appreciate your support.

Civil Service Insurance Society からの回答

2026年7月10日

Thank you for your kind review.

We're delighted to hear that you found our travel insurance competitively priced and well suited to older travellers. We understand how important it is to have access to quality cover that meets the needs of more experienced travellers, so it's wonderful to know that the scheme has provided value and reassurance.

Thank you for choosing CSIS and for taking the time to share your feedback. We hope you enjoy many safe and memorable trips in the future.

Civil Service Insurance Society からの回答

2026年7月10日

Thank you for your continued support and for taking the time to share your experience.

We're delighted to hear that you've trusted CSIS Travel Insurance for several years and that it gives you the confidence to continue enjoying your holidays with the reassurance of comprehensive cover.

It's particularly pleasing to know that your recent claim was handled quickly and smoothly. We understand how important an efficient claims service is, especially when unexpected situations arise, and we're glad we were able to support you when you needed us.

Thank you for choosing CSIS.

Civil Service Insurance Society からの回答

2026年7月10日

Thank you for your lovely review.

We're delighted to hear that our team was able to help and make the process easy for you. We understand how worrying it can be when a payment issue arises, especially when it relates to an important policy renewal, so we're pleased that our colleague was able to quickly resolve the situation and put your mind at ease.

Providing friendly, helpful support is something we take great pride in, and it's wonderful to know that you had such a positive experience.

Thank you for choosing CSIS and for taking the time to share your feedback.

Civil Service Insurance Society からの回答

2026年7月10日

Thank you for your positive review.

We're delighted to hear that arranging your cover was easy and that, when you needed to make a claim, the process was straightforward. We know that making a claim can be a stressful experience, so it's particularly pleasing to hear that it was handled smoothly and that payment was made promptly once your claim was accepted.

Providing both reliable cover and an efficient claims service is very important to us, and we're grateful that you've taken the time to share your experience.

Thank you for choosing CSIS, and we wish you many safe and enjoyable trips in the future.