As I approach the magic age of 80 my existing travel insurance won't cover me & I have had good reports of CSIS. Their cut off age for a new policy is also 80, but once taken out, there is no age lim... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Sought a home and contents insurance policy on the phone. The member of staff was helpful and remained calm as i asked him to repeat certain items under discussion. He took his time to explain thi... もっと見る
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Ryan with whom I dealt was quick, efficient and helpful and gave me a quote well below what my current insurers wanted to charge. Just hope this standard of service continues.
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The friendly and super efficient staff who seemed to able to explain complex issues so as to be easily understood. The attitude of each member of staff I spoke to displayed a willingness delve into is... もっと見る
企業情報
当該企業による記述
CSIS is a Not for Profit organisation which was founded in 1890 to provide great value car, home and travel insurance products to all current, former and retired Civil and Public Servants, and their partners. All employees of privatised companies are also welcome to try us, such as BT, Royal Mail, Network Rail, and many more. Being a Not for Profit organisation, all available profits are donated back into Civil and Public Service charitable organisations, helping you and those around you.
連絡先
1st Floor Gail House, ME15 6NB, Maidstone, 英国
- 01622766960
- insurance@csis.co.uk
- csis.co.uk
4.9
優良
1446件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
Excellent service. I had a reminder that they had been unable to renew my insurance as my card had changed. A telephone call remedied all of that and the insurance was renewed immediately thank you so much.
2026年7月1日
自発的なレビュー
Civil Service Insurance Society からの回答
Thank you for your wonderful review.
We're delighted to hear that our renewal reminder helped identify the issue with your expired card and that a quick phone call was all it took to get everything sorted. We understand how important it is to have uninterrupted cover, so we're pleased we were able to renew your insurance promptly and efficiently.
Providing excellent service and support to our members is something we take great pride in, and it's lovely to know that your experience reflected this.
Thank you for choosing CSIS and for taking the time to share your feedback.
I feel they went out of their way to…
I feel they went out of their way to help me. I was called twice on my phone.
2026年6月22日
自発的なレビュー
Civil Service Insurance Society からの回答
Thank you for your kind review.
We're delighted to hear that you felt our team went out of their way to help you. Providing personal support and taking the time to ensure our members' needs are fully addressed is very important to us, so it's wonderful to know that our follow-up calls made a positive difference to your experience.
Thank you for taking the time to share your feedback. We truly appreciate your support and are pleased we could assist you.
Civil Service Insurance Society からの回答
Thank you for your kind review.
We're delighted to hear that you found it easy to take out your policy and appreciated the straightforward application process. We know that nobody wants to spend time answering unnecessary questions, so we're pleased that arranging your cover was quick and hassle-free.
Thank you for choosing CSIS and for taking the time to share your feedback. We really appreciate your support.
Very easy to arrange and purchase…
Very easy to arrange and purchase holiday insurance for me and my partner through just one telephone call. I did not need to declare our health issues but just answer yes/no questions related to our health. The cost seems very reasonable too compared to other insurance companies. The person I spoke to when arranging the insurance was very friendly and helpful.
2026年7月1日
自発的なレビュー
Civil Service Insurance Society からの回答
Thank you for your wonderful review.
We're delighted to hear that arranging cover for you and your partner was so easy and could be completed with just one phone call. We understand that simplicity is important when purchasing travel insurance, so it's great to know that the straightforward health screening process and clear questions made things easier for you.
We're also pleased that you found the premium competitive compared with other insurers and that the member of our team who assisted you was friendly and helpful throughout.
Thank you for choosing CSIS and for taking the time to share your experience. We hope you both enjoy many safe and happy travels ahead.
Very easy to set up my policy.
2026年6月27日
自発的なレビュー
Civil Service Insurance Society からの回答
Thank you for your review.
We're delighted to hear that you found setting up your policy very easy. We work hard to make the process as straightforward and hassle-free as possible, so it's wonderful to know that this was your experience.
Thank you for choosing CSIS and for taking the time to share your feedback. We really appreciate your support.
Home and Contents insurance provision.
8th July 2026. Yvonne at CSIS was very helpful and logged the fact that I relied on two hearing aids while confirming a Buildings and Contents insurance quote that was over £200 less than my current renewal offer.
This quote was previously throughly researched and emailed to me by Mandy at CSIS.
2026年7月8日
自発的なレビュー
Civil Service Insurance Society からの回答
Thank you for taking the time to share your experience.
We're delighted to hear that Mandy and Yvonne were able to provide such helpful support. Taking the time to understand our members' individual circumstances and finding suitable cover is an important part of the service we aim to provide, so it's wonderful to know that their assistance made a positive difference.
We're also pleased that we were able to offer a Buildings and Contents Insurance quote that represented such a significant saving compared with your renewal offer, while ensuring your requirements were fully taken into account.
We will be sure to pass your kind comments on to both Mandy and Yvonne, who will be delighted to receive your feedback.
Thank you for choosing CSIS and for your valued recommendation.
None of their 5 "as standard policies' in evidence!
After at least a 45 minute conversation with a number of several minute holds, this broker was
unable to offer me a quote! The detail of personal Information we gave on managed conditions was in depth and without opportunity to reference the healthy sratus and lifestyle of two active seniors. The questioner showed little grasp or understanding of the terminology used for defining health conditions or interpreting information around them. An experienced travel insurer would have been sensitive enough to halt the process and draw some conclusions a long time before the end of this tortuous and totally unproductive interrogation. None of the five policies they listed on Trustpilot were reached.....
'our policies include the following as standard:
*Competitive premiums
*Friendly, knowledgeable staff
*Helpful phone service
*A range of cover & options
*Immediate cover available
2026年7月9日
自発的なレビュー
Civil Service Insurance Society からの回答
Hi Helen. I am very sorry to hear that we were unable to find a suitable policy for you. If you could kindly email me with your contact details I will be happy to call you tomorrow to see what I can do to resolve this. My email is spencerbarden@csis.co.uk. Kind regards. Spencer
Simple process to review
Simple process to review, with all questions answered.
Exceptional value for the money.
2026年6月26日
自発的なレビュー
Good service
I needed to get my policy early for a trip and the team helped me arrange this easily.
2026年6月23日
自発的なレビュー
Very helpful and easy process with a…
Very helpful and easy process with a real person. Thank you Sarah.
2026年6月26日
自発的なレビュー
Civil Service Insurance Society からの回答
Thank you for your lovely feedback. We're so pleased to hear that you found the process easy and helpful, and that Sarah was able to assist you. We'll be sure to pass on your kind comments. Thank you for taking the time to leave a review.
Excellent
Excellent
Unfortunately got online application slightly wrong. But a call to the office soon had my insurance set up.very helpful
2026年6月24日
自発的なレビュー
Excellent customer advisor very helpful…
Excellent customer advisor very helpful and friendly
2026年6月24日
自発的なレビュー
Good service and responsive staff…
Good service and responsive staff dealing with my worldwide insurance cover.
2026年6月23日
自発的なレビュー
Lee was professional
Lee, who took my call was outstanding. He obviously had a process to follow, which he carried out professionally. He treated me with respect and we finalised my travel insurance . Great service
2026年6月25日
自発的なレビュー
Civil Service Insurance Society からの回答
Hi Geoff,
Thank you very much for taking the time to leave a review. We really appreciate your kind comments, and I will ensure I pass your thanks to Lee. Kind regards
Spencer
Annual travel insurance
I have just taken out an annual Worldwide travel policy for myself and my husband, and was very impressed by the speed in which the application was processed and the level of communication throughout doing so. The cost was also very competitive- would 100% recommend the company.
2026年6月25日
自発的なレビュー
I have found this service helpful and…
I have found this service helpful and informative at all stages. Their travel insurance is particularly good for people like me in their seventies who struggle to get favourable terms from the so-called 'friendly' to older age customers. I have just renewed my policy which shows how pleased I am.
2026年6月18日
自発的なレビュー
This insurance was so easy
This insurance was so easy , and the cover is fantastic!
I also spoke to a very helpful gentleman called Lee, just to clarify a few things .
So hopefully we won’t need to use it, but we have peace of mind if we do .
2026年6月1日
自発的なレビュー
Civil Service Insurance Society からの回答
That is great to hear, and I will ensure I pass your feedback to Lee -he will be very pleased to hear this. Kind regards, Spencer
Civil Service Insurance Society からの回答
This is great to hear, thank you for your kind feedback.
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