I received my framed picture in the mail about a week ago, and I loved how it came out. Unfortunately though, throughout the shipping process the frame completely snapped. I was worried the return/rep... もっと見る
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I had been looking at these canvas pictures for a while thinking it would be a great wedding gift for my son. I finally placed an order and once I submitted, I instantly realized I had typed in the in... もっと見る
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I simply LOVE this company. EXCELLENT SERVICE. FANTASTIC QUALITY. GREAT PRICES. I’ve purchased 3 of them. Such a WONDERFUL IDEA. Very fast shipping. I highly recommend that u get this 4 urself, as a g... もっと見る
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Biggest scammers, they never delivered my canvas they will lie to you via email when you email them they will do anything to prolong the process, will never give you a refund. It’s a fake company in... もっと見る
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企業情報
当該企業による記述
Founded in 2017, Cstm Canvas is dedicated to creating personalized artworks that capture your most cherished memories. Whether you’re giving or receiving, our heartfelt gifts are designed to be treasured for a lifetime. We proudly offer our products worldwide, delivering fast shipping to your door after completion.
連絡先
オーストラリア
- cstmcanvas.co
4.2
ほぼ満足
173件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I purchased this for a birthday gift…
I purchased this for a birthday gift for my partner, she loved it she thinks it’s so Kool made me hang it straight away!
The perfect gift for any couple !
2024年10月20日
自発的なレビュー
Cstm Canvas からの回答
That’s wonderful to hear! We’re so glad your partner loved the gift, and it’s great that it was such a hit! Thank you for sharing such kind feedback, and we’re thrilled to know it was the perfect gift for you both!❤️
You should clarify on order forms that…
You should clarify on order forms that it’s cm and not inches very disappointing when you finally receive product
2024年10月19日
自発的なレビュー
Cstm Canvas からの回答
Hey Rachel,
We are really sorry about the misunderstanding. All the information you’re looking for about our product is available on our website. Please take a moment to go through it before making a purchase, so there’s no confusion.
If you need any help with your order, feel free to reach out to us at support@cstmcanvas.co.
We’re here to help and will be waiting for your email!
I ordered 4 canvases and two of them…
I ordered 4 canvases and two of them were incorrect spelling and DOB. You and your company were useless and would not rectify or refund.
2024年8月17日
自発的なレビュー
Cstm Canvas からの回答
Hi Angela,
We’re really sorry to hear about the trouble you're having! We've been trying to reach out to you about your order, but we haven’t heard back yet regarding the solution we suggested. We also want to remind you that the information you entered on our website is exactly what we will use for your order. Please understand that this wasn’t a mistake on our end, but we’re here to help you sort this out and find a solution.
We’re doing everything we can to assist you, and we’d love to resolve this if you could reply to our last email.
We look forward to hearing from you soon!
I ordered and received in a very…short time. I believe 3wks
I ordered and received in a very generous time. Product is amazing. I have ordered 2 more and will be ordering my 4th on the 1st of Nov. Product is perfect and should be in every home.
2024年10月18日
自発的なレビュー
Cstm Canvas からの回答
Thank you! We're so glad you love the product and appreciate your continued support. Looking forward to your next order! 😍
Biggest scammers
Biggest scammers, they never delivered my canvas they will lie to you via email when you email them they will do anything to prolong the process, will never give you a refund. It’s a fake company in china DO NOT FALL FOR THIS
Been waiting for 4 months still nothing they are still delivering apparently 🤦🏼♀️it’s now October
2024年6月1日
自発的なレビュー
Cstm Canvas からの回答
Hi Rowella,
We’re very sorry for any trouble this may have caused you. It seems there was an issue with the delivery because of an incomplete address, but don’t worry – we’ve already taken care of it! We checked, and your replacement order was delivered on October 23rd.
Thank you so much for being patient with us. We hope you’re happy with your purchase!
If you need any more help, please feel free to reach out to us at support@cstmcanvas.co
Have a wonderful day!
Ordered my first canvas as a gift and a…
Ordered my first canvas as a gift and a mistake was done on my part….I wrote to the company and made another one without the mistake for 60% off if I remember correctly…the costumer service was absolutely amazing!
2023年11月30日
自発的なレビュー
Cstm Canvas からの回答
Hi Nicole, thank you for your kind words! We're glad we could help fix the mistake and get you a new canvas at a discount. If you need anything else, feel free to reach out! 😊
how good these canvas are
What made my experience so good was the quality of the product and the time it took to receive my canvas , they fill up an area that would otherwise been an area that would be vacant and yes I have 2 canvas`s . I had them professionally framed and are top notch.
2024年10月18日
自発的なレビュー
Cstm Canvas からの回答
Thank you so much for your wonderful review! We're thrilled to hear that you loved the quality of your canvases and that they filled your space beautifully. It’s great to know that you had them professionally framed and that they look top-notch. We appreciate your support and look forward to serving you again!
They arrived and well boxed they are…
They arrived and well boxed they are better than expected very pleased thank you
2024年10月18日
自発的なレビュー
Cstm Canvas からの回答
We’re delighted to hear that your canvases arrived in great condition and exceeded your expectations. Your satisfaction means a lot to us. If you need anything else, please don’t hesitate to reach out!
Perfect gift for the mum that doesn't buy herself anything
This is a beautiful gift. I never buy things for myself and this was the perfect gift to get myself. All of my kids and birth dates together. Every time I look at it on the wall I can't help but smile. I have had so many compliments. Creating things like this is all any family could ask for. You guys have given the most amazing gift of all. Thank you so much =)
2024年10月8日
自発的なレビュー
Cstm Canvas からの回答
Thank you so much for your lovely message! We're thrilled to hear that the gift brings you joy and has received so many compliments. Your satisfaction means the world to us!
Such great service!
I bought two canvases, one for both of my sons who are both raising two children. They absolutely loved the canvases and so did their children, my lovely grandchildren. I think it’s a wonderful gift either for a family member and/or yourself. The quality of the canvases are excellent as was the service from Cstm Canvas. I highly recommend this company and their products.
2024年6月1日
自発的なレビュー
Cstm Canvas からの回答
Thank you for your fantastic review! We're so glad to hear that your sons and grandchildren loved the canvases. We appreciate your recommendation and support!
Making things right!!
I initially sent in my info and didn't realize I had made a mistake with the dates on my canvas. When it arrived I realized that I had messed up. You guys immediately helped me make it right and sent me a new canvas and the second one came framed which was above and beyond. We've showed it yo all our friends and they live it and the story that came with it made you guys truly awesome. Thanks so much!! Customer for life!!
2024年9月3日
自発的なレビュー
Cstm Canvas からの回答
Thank you for your wonderful feedback! We're thrilled we could help make it right for you, and we appreciate your kind words. We're glad your friends loved it too! Welcome to the family!
Nice, great quality
Nice, good Quality, wish you could purchase in other shapes.
2024年10月17日
自発的なレビュー
Cstm Canvas からの回答
Thank you for your feedback! We’re glad to hear you’re happy with the quality. We appreciate your suggestion about offering other shapes and will definitely take it into consideration!
I've bought two as Xmas presents.s for…
I've bought two as Xmas presents for family and can't wait to give them. I think they are great gifts 🎁 and also show deceased family members have not been forgotten.
Superb.
2024年9月20日
自発的なレビュー
Cstm Canvas からの回答
Thank you for your heartfelt message! We're honored that you chose our canvases as gifts to honor your loved ones. We hope your family enjoys them and that they bring you all joy this holiday season! 🎁🎄
Still waiting for my orders x3
I didnt received my 3 orders from sep 28 and now its October 17
They promised 7-10 delivery
Im very unhappy
2024年9月28日
自発的なレビュー
Cstm Canvas からの回答
Hi Rafi,
We're really sorry for the delay with your order! We make each order by hand, which means it can take about three weeks to process and deliver your order and will depend on where you are located.
No worries, we’re here to help! Please email us at support@cstmcanvas.com so we can assist you in tracking your order and give you the most accurate information about its status.
I apologize again for the wait, and we will do our best to help you!
Xmas presents
I brought 2 canvases for my mother and grandmother and they loved it!
2023年12月25日
自発的なレビュー
Cstm Canvas からの回答
Thank you for sharing! We’re so happy to hear that your mother and grandmother loved the canvases. Your support means a lot to us!
Still waiting for 2 of them ..
Still waiting for 2 of them ... how much longer will they be ?
2024年10月5日
自発的なレビュー
Cstm Canvas からの回答
Hi there!
We're really sorry for the wait on your order! We always work hard to get your orders to you as quickly as possible, but sometimes delays happen because of shipping or a lot of orders coming in. No worries, we’re here to help you with your order!
Please send us an email at support@cstmcanvas.co, and we’ll assist you right away.
Thank you for your patience, and we look forward to hearing from you!🙌
Took forever to get my product
Took forever to get my product. Email to you were never answered. I had to get my bank involved in order to for you to reply and send me my product,10/17/2024
2024年10月17日
自発的なレビュー
Cstm Canvas からの回答
Hi Oliver!
We’re really sorry for the wait on your order! We see that it was delivered last Tuesday, October 15th, and we’ve answered all your emails. If you’re still having problems with your order, please feel free to email us, and we’ll be happy to help.
We truly apologize for any delays, as delivery times can sometimes be out of our control.
We hope you have a great day!
Produit d’excellente qualité!!
Très bon service à la clientèle par courriel, suivi de la commande par tracking, livraison au Canada en environ 3 à 4 semaines. Produit de très bonne qualité !
2024年8月11日
自発的なレビュー
Cstm Canvas からの回答
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous avez apprécié notre service à la clientèle et la qualité de votre produit. Votre satisfaction est notre priorité, et nous espérons vous servir à nouveau bientôt !❤️
Quality, Style Canvases
I simply LOVE this company. EXCELLENT SERVICE. FANTASTIC QUALITY. GREAT PRICES. I’ve purchased 3 of them. Such a WONDERFUL IDEA. Very fast shipping. I highly recommend that u get this 4 urself, as a gift, especially w/the holidays rapidly approaching. U won’t regret it. I cannot say enough GREAT things about this company as well as this concept. Tk u so very, very much Cstm Canvas.
2024年8月5日
自発的なレビュー
Cstm Canvas からの回答
Thank you so much for your amazing review! We're thrilled to hear that you love our company and products. Your recommendation means the world to us, and we appreciate your support. If you need anything else, we're here to help!
It was very unique canvas and different
It was very unique canvas and different from any other ideas, it has add meaning to the people in the house and very elegant.
2023年10月17日
自発的なレビュー
Cstm Canvas からの回答
Thank you for your wonderful feedback! We're so glad to hear that the canvas adds meaning and elegance to your home. We truly appreciate your support!
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