I love this platform since the day I discovered it, but I wanted to leave a positive review because I had a problem which was perfectly and easily solved by the Customer Support team (Bernadett on my... ãã£ãšèŠã
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i didn't realize my subscription was due to renew a few days ago and the money was taken from my bank account. things are a bit tight right now, so i wanted to try to get a refund. i didn't hold... ãã£ãšèŠã
Over here in Portland OR, Iâve enjoyed C-Stream for years, until access âwent badâ abt a year ago. I thoât: letâs try once more, reached Jessa, yestdyâs angel in the flesh, funny and smart!; worked wi... ãã£ãšèŠã
Customer support from Franz. I had trouble on the app with my new lifetime subscription and he set it up for me while on a chat. So very polite and professional - a wonderful representative for your c... ãã£ãšèŠã
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CuriosityStream is a global nonfiction subscription video-on-demand streaming service.
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Georgia Avenue 8484, 20910, Silver Spring, ç±³åœ
- curiositystream.com
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Franz was very professional and tookâŠ
Franz was very professional and took care of my issue immediately.
Excellent customer care.
I needed to change my email address andâŠ
I needed to change my email address and they were quite responsive. It would have been preferable to be able to change it on-site, but the alternative was reasonably painless.
Nikka was great
Nikka was great! Reworked my account so I got the Black Friday deal! I am grateful! And I really enjoy Curiosity!
Nikka was attentive and helpful
Nikka was attentive and helpful. She solved my problem quickly. Thank you.
emaill issue
I had an issue with an old email I used when I originally signed up for CS. An email got a quick response & corrected my problem. Well done!
My problem was resolved quickly and cheerfully
My problem was resolved quickly, and Nikka, from the help desk was cheerful, communicated clearly, and took care of things.
Interesting Content and Excellent Service
Curiosity Stream has a lot of great content, and some of the best customer service out there. I highly recommend!
Mistake in subscription
I subscribed to Curiosity by mistake when I was exploring willow TV website.
During my chat with Jessa M I explained to her about the problem. She understood the issue and gave an immediate resolution.to cancel the subscription and refund the amount . I got the refund credited to my bank within a week. It was a wonderful experience to have dealt with an efficient customer care executive .
Jessa M
Jessa M. with whom I had a conversation on the chat, was very kind snd helpfull and as thorough in her reply as in her follow up.
A very nice exsperience.
Very considerate customer care staffâŠ
Very considerate customer care staff (especially Jessa M).
Got an annual subscription at a great deal.
Aira Mae Castanares is amazing
Aira Mae Castanares is amazing! She is professional, easy to communicate with, and quickly to resolve my request.
She is so awesome, I went into Curiosity and watched "Living with Lions" which touched me deeply. I could not find the year it was created, yet what struck me to my core, is the excitement and joy the children experienced when the received the "lights" to use to save their herd from the lions and the lions from being hunted." You would never see that in this country, though I have a niece that responded equally at 6 years old when she realized that her trip to California included a 2 day experience at Disneyland. Now 15, she still has this depth of gratitude that you seldom see in children these days. The length that these children went to in order to protect the lions was magical.
With all that said, I am considering either reinstating my annual subscription or speaking to her mother to fund it for Journey.
So grateful to Aira. Please thank her again for me! Christie. âšð
So nice to have a kind lady sort out myâŠ
So nice to have a kind lady sort out my silly mistake so quickly and easily.
Wonderfull service
Thanks
Very friendly cutomer service for aâŠ
Very friendly cutomer service for a great channel. After watching this 'high quality" production, I will not subscribe to any other VIDEO channel. The cutomer service is great, they are generous too.
Amazing service and product
Amazing service and product. Glad I can help support getting good content out in the world. When I had an issue, support was great. They went above and beyond to resolve my issue.
Email update
I was having trouble updating my email address using the normal procedure but customer service took care of the problem. BTW I love the content on this streaming channel! Thanks!
The agent was totally understanding ofâŠ
The agent was totally understanding of my difficulty with technology, was not in a hurry and explained everything to me so that I could understand it. Curiosity Stream is a fantastic service and I have enjoyed it and learned so much from it. Thank you for Curiosity Stream.
Very helpful and quick
I accidently paid for a yearâŠ
I accidently paid for a year subscription thinking it was a bundle with another service. I contacted customer support on there live chat and was greeted with Nikka who was supper helpful, understanding, and was clear in communicating the problem. I was issued a full refund within minutes of the mistake. Top notch customer service. Thankyou Nikka!
Jessa helped me change my emailâŠ
Jessa helped me change my email address. She was wonderful and encouraging.
Customer service = superb
I needed assistance with something that wasn't working as expected on the website and Jessa M. was brilliant in assisting -- most helpful and pleasant and clear. Appreciated!
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