I love this platform since the day I discovered it, but I wanted to leave a positive review because I had a problem which was perfectly and easily solved by the Customer Support team (Bernadett on my... ãã£ãšèŠã
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i didn't realize my subscription was due to renew a few days ago and the money was taken from my bank account. things are a bit tight right now, so i wanted to try to get a refund. i didn't hold... ãã£ãšèŠã
Over here in Portland OR, Iâve enjoyed C-Stream for years, until access âwent badâ abt a year ago. I thoât: letâs try once more, reached Jessa, yestdyâs angel in the flesh, funny and smart!; worked wi... ãã£ãšèŠã
Customer support from Franz. I had trouble on the app with my new lifetime subscription and he set it up for me while on a chat. So very polite and professional - a wonderful representative for your c... ãã£ãšèŠã
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CuriosityStream is a global nonfiction subscription video-on-demand streaming service.
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Georgia Avenue 8484, 20910, Silver Spring, ç±³åœ
- curiositystream.com
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Great support staff
Great support staff! I needed to cancel due to lifestyle change on my part. CS continues to be a great service, but I can't take advantage of it anymore. I asked for clarification and Jessa M. was my guide. She was prompt, courteous, and professional. I braced myself for the usual nightmare of double-talk and delays, but none of that. She cut to the chase and provided fabulous support throughout the process. She's a great example of how customer service should be!
Bernadette was awesome!
Bernadette, who was the customer service person who helped me was awesome. I had a string of several questions and she was right on target every time!
Curiosity Stream is a awesome service with loads of great content favorable for family and children.
Curiosity Stream is an incredibleâŠ
Curiosity Stream is an incredible platform filled with high-quality documentaries that make learning truly exciting. The content is informative, beautifully produced, and covers a wide range of fascinating topics. Itâs the perfect destination for anyone who loves exploring science, history, and the wonders of our world â definitely a five-star experience! ððððð
Tip top customer service
Tip top customer service, it feels like they do value your custom unlike a lot of other companies.
I didn't mean to download this1
I didn't mean to download this app but I got in touch with them and were so helpful and understanding and sorted it out straight away very good service
One of a Kind Service
I'm so happy to have had the help from Curiosity's quick and friendly service. My questions were answered, problems solved, and I've come away with enough respect for the customer service that I might actually stay with the service in the future. I believe this kind of customer service help is deserves business, and as much as I'm able, I'll bring mine here. I sincerely appreciate the help!
Their email response was timely
Their email response was timely. I was able to fix the problem I was encountering by myself but I appreciate their support.
Amazing app
Amazing app! Underrated app for very less money. Excellent customer service as well. If someone wants to see only science and documentaries , this is the best. Way better than Netflix and Amazon prime etc
set up my account years ago
set up my account years ago , not using it for while but find out they taking money from my account !! was trying to cancel service , delete button not working, any and I'm not able cancel subscription even with app on my phone. I did set up account on their web page and they sending me to google for cancelation, don't give them your debit card details because you will be sorry
Gute Inhalte, aber EinstiegshÃŒrde zu hoch
âââââ
Curiosity Stream bietet hochwertige Dokumentationen mit Fokus auf Wissenschaft und Geschichte â genau mein Stil.
Leider ist der Einstieg fÃŒr neue Nutzer wenig einladend:
Keine Vorschau-Clips oder Trailer ohne Anmeldung
Sofortige Paywall, ohne Möglichkeit zum Reinschnuppern
Keine frei zugÀngliche âEntdecker-Kollektionâ
Im Vergleich zu Plattformen wie arte.tv, YouTube oder Netflix, die zumindest Trailer oder ausgewÀhlte Inhalte ohne Registrierung anbieten, wirkt Curiosity Stream unnötig verschlossen.
VorschlÀge zur Verbesserung:
Gastmodus mit begrenztem Zugriff
âPay What You Wantâ-Modell fÃŒr den ersten Monat
Modulare Abo-Optionen nach Themen
Wer Neugier fördern will, sollte den ersten Schritt nicht vom Nutzer verlangen â sondern selbst einen machen.
I had a positive experience with KDâŠ
I had a positive experience with KD Rivera!
100% great customer service!
Very polite and helpful
Jessa, tech angel! (Rvw frm Portland OR)
Over here in Portland OR, Iâve enjoyed C-Stream for years, until access âwent badâ abt a year ago. I thoât: letâs try once more, reached Jessa, yestdyâs angel in the flesh, funny and smart!; worked with me for an hour until system finally, reluctantly accepted âsign-on.â Iâm thrilled w/ your great programming (paid for all along) again available, and oh-so-grateful for ONE of my cyber problems checked off the list. I now count Jessa as a personal friend (alas, 3000 miles apart). She more than deserves the laurel crown!
Our son with dyslexia made good useâŠ
Our son with dyslexia made good use of the docs on Curiosity. But when he stopped relying solely on this source he wanted to cancel the service and couldnât recall how heâd signed up. Bernadette was very helpful making this change for him.
amazing customer service
amazing customer service! i asked for a refund on subscription renewal charged yesterday because i dont even remember signing up for this service, and they quickly initiated a full refund, little questions asked. very much appreciated.
I needed to cancel my plan BECAUSE IâŠhave too many apps all demanding money. Need to cut back a bit.
I needed to cancel my plan BECAUSE I have too many apps. all demanding money from me. I need to pair down a bit. You were very helpful and understanding and I appreciate you very much. I may RETURN later on.
Great service !
Nikka... GREAT customer service!
One of my monitoring services noticed that I had a purchase at CuriosityStream that I didn't recognize. I contacted them and talked to Nikka, who was on it immediately. She was really professional and friendly and got things worked out right away. I was really pleased with the customer service; thanks, Nikka!
CuriosityStream Customer Service
My husband accidently subscribed to CuriosityStream, not knowing what the app was about while we were on vacation. When we got back and i saw this charge on our account, I immediately called and spoke with Nikka to see if she could help with the cancellation and refund for the subscription. She understood my concern and immediately took care of this for us. She was very professional, kind and did not hesitate to complete my request with a follow-up email to confirm cancellation and refund.
Thank You Nikka
Interesting, quality documentaries
I LOVE CuriosityStream. For $3.99/mo I get tons of interesting and well-done documentaries - science, history, nature, and they always have new content. I'm always excited about what there is to find. Also, they have many excellent short-version shows (20 minutes) like Breakthrough. Wonderful!
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