Cushon ロゎ
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Cushon レビュヌ 1,915

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TrustScore 5段階評䟡の4.5

4.5

退職制床提䟛業者
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5぀星のうち4の評䟡

I was able to easily download, set up and use the app, see my pension and I was able to transfer my pension from other pension provider. Cushon pension provider did all the transfer process which wou... もっず芋る

5぀星のうち5の評䟡

Moving our company pension scheme to Cushon was easy because we had Cushon employee's helping us with the process and resources we could use. Lewis from Cushon was very knowledgeable and nothing was... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

5* treatment From start to finish everything was handled efficiently and without patronising language. Problem answered and advised how to sort as we went along.

䌁業情報

  1. 退職制床提䟛業者
  2. 投資サヌビス

Cushon に぀いお

圓該䌁業による蚘述

Cushon by WTW

Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.

In 2026, Cushon was acquired by WTW. Before then, while it was part of the NatWest Group, it was formerly known as NatWest Cushon.

連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

1915件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

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5぀星のうち2の評䟡

Poor experience

Started off great, then when I queried why 37% tax had been deducted from a lump sum payment, I could not get a decent response.
Now I am unable to access any money because the system says a withdrawal is in progress, which is a something I havent requested.
I wish I had known all this before I decided to consolidate my other pensions here.

2026幎4月20日
自発的なレビュヌ
5぀星のうち1の評䟡

Avoid if you value your time or your money

I requested a pension transfer to another provider on 28.12.2025. Despite their supposed automated systems, absolutely nothing happened for weeks. I finally raised a support ticket on 14.02.2026. Even though NatWest Cushon claims to respond within two working days, it took them nearly a month (until 09.03.2026) to even reply and finally initiate the transfer.
Furthermore, for a company that markets itself as "mobile-first," their app is a disaster. It worked for the first few months, but now it’s unusable. It either hangs indefinitely after password entry or fails to send SMS verification codes. Despite constant updates, the issue persists. If you can't access your account, you can't manage your future.
Now that my money has finally been transferred out, I am incredibly relieved. I’m very happy that I am no longer a customer of theirs.

2026幎3月18日
自発的なレビュヌ
Cushon ロゎ

Cushon からの回答

Dear Valentina,

We are sorry to hear of the difficulties you have experienced with your transfer and the app, this does not meet the standard of service we aim to provide.

It's our hope to give every single customer a great experience - rest assured, we'll be using your feedback to help us improve.

Thank you for taking the time to leave a review.

Best regards,

Team NatWest Cushon

5぀星のうち2の評䟡

Thought I had made funds accessible


Thought I had made funds accessible with a telephone call. Found out 2 weeks later that I needed to go to the cushion app to complete request. Now I will have to wait another 2-3 weeks before my pension fund lump sum is accessible. Not very tech savvy so I found this difficult and frustrating.

2026幎3月26日
自発的なレビュヌ
Cushon ロゎ

Cushon からの回答

Dear Jan,

We are sorry to hear of the difficulties you have experienced when accessing your pension.
You'll see our team have requested some additional information so we can find your account and help you. Please only share that information securely and not in a review.

Thank you for bringing this to our attention.

Team NatWest Cushon

5぀星のうち5の評䟡

Matt was very helpful

Matt was very helpful. Thank you for all your help 😀

2026幎3月20日
自発的なレビュヌ
Cushon ロゎ

Cushon からの回答

Hi Elaine,

Thanks so much for your review! We're so pleased to hear that our Customer Service team provided an excellent service in helping with your queries. Please continue to share your feedback with us in the future.

Team NatWest Cushon

5぀星のうち5の評䟡

5stars because it's a very helpful


5stars because it's a very helpful company. Every transfer was easy and fast. I like it. Thanks for the help.

2026幎3月18日
自発的なレビュヌ
Cushon ロゎ

Cushon からの回答

Thank you for leaving a 5* review. It’s great to hear that your recent transfer went through smoothly. Keep us posted on how you're doing and let us know if there's anything more we can do for you.

5぀星のうち5の評䟡

pension swaps

really easy to use

2026幎3月18日
自発的なレビュヌ
Cushon ロゎ

Cushon からの回答

Hi Rob,

Thanks so much for your 5 * review. We're so glad you are enjoying your Cushon experience so far! Please continue to leave us feedback as you use the app and engage with your savings.‹‹

Team NatWest Cushon

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