Customcuff レビュー 1,576

Very great products at a great price! The website was extremely easy to navigate, spotting the perfect jewelry for me. The shipping and tracking of the product was seamless.

I have no detail on the shipment of my order haven’t received it yet

I would strongly advise against ordering from this company. My experience has been extremely disappointing.

I ordered a custom cuff bracelet with engraved coordinates. The product photos on their website clearly show black engraving, which is why I purchased it — I had ordered the same bracelet from them a few years ago and wanted a matching replacement. However, the bracelet I received arrived with colourless engraving, making the coordinates barely visible.

When I raised this with the company, their response was dismissive. Rather than taking responsibility for misleading product images, they insisted the difference was due to "lighting" and engraving variations, despite their listings showing only the black-engraved version. They refused to acknowledge that the item I received did not match what was advertised.

What was most frustrating was not just the product itself, but the complete lack of empathy and accountability in their customer service. They hid behind technical explanations and fine print instead of offering any practical solution (such as a replacement or refund). For a purchase meant as a sentimental anniversary gift, their unwillingness to make things right felt incredibly disappointing and dismissive.

Support doesn’t respond to emails, I paid for a tracking information that hasn’t been updated since August 7, and I have no idea where my anniversary gift is that that’s late. Not to mention they have no physical phone number. Don’t waste your time or money with a company that will not respond or give you information. Then not even deliver the item you’re supposed to have.

they’re great! package came on time and their items are exactly as they say they are.

Despite ordering my bracelet with expedited shipping and priority order I still did not get my bracelet in time. This is is the worst service and you all should be ashamed of yourselves.

The level of detail is what stood out to me most. The engraving was sharp and clear, and the jewelry itself feels sturdy and luxurious. It’s clear that real thought and care goes into each piece. I’ll definitely be back for more.

I bought one for myself and another for my partner with a date that means a lot to us. The reactions were priceless. It’s such a beautiful way to keep something close to your heart literally. The packaging was lovely too, perfect for gifting.

Still haven’t received my purchase.

The entire order felt like an experience from the intuitive customization tool to the gorgeous packaging. When I opened it, I genuinely felt like I was opening a gift, even though I bought it for myself.

I paid extra for 2-4 day delivery. This is a lie. It has been 5 business days and I do not have the items. I downloaded the app to track the purchase and it doesn't give any details at all; it says no tracking information available . Never again.

You can tell this jewelry is made thoughtfully. The quality is exceptional and the meaning behind it is powerful.

The Calming Collar is worth every penny. My dog used to tremble during thunderstorms, but now he’s relaxed and calm even during heavy rain and thunder.

My bracelet came out better than expected. The engraving is crisp and clean, and the cuff fits comfortably on my wrist. It’s now one of my favorite pieces.

The attention to detail on these pieces is incredible. I ordered a necklace with my son's birthdate, and it turned out even better than the photos online. The packaging made it feel like a real gift, even though it was for myself.

I got matching pieces for myself and my sister. The moment we opened the boxes, we both teared up. They captured the handwriting exactly. It means so much to us.

Jeg bestilte et armbånd fra CustomCuffs med en koordinat, men da jeg modtog det, stod samme koordinat indgraveret to gange – én gang som “Latitude” og én gang som “Longitude”, selvom det var præcis den samme værdi begge steder. Det gav ikke mening, og det var ikke noget, jeg selv havde skrevet sådan.

På deres hjemmeside ser det ud som om, man skriver én koordinat til hvert armbånd, men systemet opdeler det automatisk og tilføjer etiketter, uden at det bliver tydeligt for kunden. Det er misvisende, og der er ingen forhåndsvisning af, hvordan det endelige design bliver.

Jeg kontaktede deres kundeservice og forklarede fejlen høfligt flere gange. Jeg blev tilbudt 30 % rabat på en ny ordre, selvom fejlen ikke var min. De ville ikke tage ansvar eller tilbyde at rette op på det, og virkede mere optaget af at forsvare deres system end at hjælpe.

Jeg er skuffet – ikke kun over produktet, men også over måden min sag blev håndteret på. Jeg ville ønske, de lyttede mere til deres kunder og forbedrede deres bestillingsside, så andre ikke ender i samme situation.

I have not received any updated times for when my package will be arriving. I also have not received my package or any updated tracking. Will not be buying again from this website with lack of communication

You guys are lucky to even receive a review from me. I ordered 2 bracelets & 2 necklaces and only received one of the bracelets and 2 necklaces, I reached out to you guys to resolve the issue and I got ghosted. I purchased another bracelet. To replace the one that I didn't receive the first time and didn't receive that bracelet either. I have proof that only 3 of the 4 items came in and I emailed that with my order number. I've been a loyal customer for years. I will not be using customcuff in the future.