The input of names and titles into an Excel sheet is not always easy and downloading is even more difficult. Also, there is no where to preview each badge ordered which used to be a feature prior to C... もっと見る
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レビュアーのコメントを見てみましょう
Products turned out great and arrived way more quickly than I anticipated. I couldn’t be happier with the end result. Only word of caution, and it really is my fault too, is that I didn’t receive an... もっと見る
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Your website is not easy to navigate and I tried reaching out multiple times for assistance and apparently, no one is able to help---if they answer the phone. No one ever tried to reach back out to m... もっと見る
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I had issues with an order being printed incorrectly. Rebecca reached out to me and walked me through the correct process to make it right. Shes absolutely amazing!! Thats what I call customer service... もっと見る
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企業情報
Customgenie について
当該企業による記述
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
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3.5
まあまあ
148件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 87％に回答しています
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この企業のTrustpilot 利用方法
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NBI's form was easier to navigate
NBI's form was easier to navigate. This form had error after error and no easy option to change the font to a basic white, even with using #ffffff. I ordered the badge, asked them to change the font color and we'll see how it looks.
2026年8月21日
Customgenie からの回答
Hi Shari,
Thank you for your feedback.
We appreciate you taking the time to share your experience. Those issues are not the standard we hold ourselves to, and we are reviewing this with our team to make sure it doesn't happen again. We'll make sure your order goes smoothly from here.
If you have any further issues, please don't hesitate to reach out to our customer service team so we can assist you.
Thank you for choosing Custom Genie!
I had troubles ordering a new badge as…
I had troubles ordering a new badge as we've done in the past. Was told via email to do a re-order and put the new and different employee name in the "special instructions". But when the new badge came it still had the old name on it. No one paid attention to the special instructions.
2026年7月28日
Customgenie からの回答
Hello Thomas,
Thank you for taking the time to share this, and we're really sorry to hear the reorder didn't come out right, especially since it was meant to fix an issue from your original order. We understand how frustrating it is to go through that process again only to receive a badge with the wrong name still on it.
We take feedback like this seriously, and it's clear we fell short here. We'd like to make this right. A member of our customer service team will be reaching out to you shortly to get this sorted.
We appreciate you letting us know, and we're committed to turning this into a better experience for you.
Product stickers where way too small
Product stickers where way too small. I was not able to use them. Paid extra for shipping and didn’t receive them in a fast manner.
2026年8月6日
Customgenie からの回答
Hi Brittany,
Thank you for taking the time to share your feedback, and we're sorry to hear the stickers didn't turn out the size you needed. We'd really like to make this right — a member of our customer service team will be reaching out to you shortly to understand what happened.
We appreciate you letting us know, and we hope to turn this into a better experience for you.
IT is unbelievable that there is no…
IT is unbelievable that there is no history of past orders on the site. we are hoping through the information we got from Gloria in CS that the order is processed correctly
2026年8月12日
Customgenie からの回答
Hi Martin,
Thank you so much for taking the time to share this feedback with us — we take it very seriously.
We're glad to hear Gloria was able to assist and we understand your frustration. Someone from our team will follow up to make sure everything is on track and confirm your order is being processed correctly. We'd also love to hear more about your experience if you're open to sharing further details, as it helps us continue improving.
Thank you for shopping with Custom Genie!
The last company we used
The last company we used, I believe it was Name Badge International, had an excellent website. They saved our badge design, so whenever we needed to reorder, it was quick and easy to do.
With this company, I have to go back in and recreate the badge from scratch every time, which is very cumbersome and time-consuming.
2026年8月11日
Customgenie からの回答
Hi, thank you so much for this feedback — we take it very seriously, and we're sorry to hear this was your experience.
Someone from our Customer Service team will be reaching out to support you with anything you may need regarding this.
Thank you for shopping with Custom Genie!
I'm not great with technology
I'm not great with technology, so it probably took longer than it should to design my stickers. But I found the process to be user friendly and I got it done pretty easily. When the stickers arrived they were exactly as I hoped.
2026年8月2日
Customgenie からの回答
Thank you for taking the time to leave us this review!
We know technology isn't everyone's favorite thing, so it means a lot that the design process still felt user friendly and easy to get through.
And hearing that your stickers arrived exactly as you hoped is the best part — that's what we're always aiming for.
Thank you for shopping with Custom Genie, and we look forward to your next order!
This was an easy site to use
This was an easy site to use. I only wish I could see the final product a little larger and I would have liked to see the color imprint I chose. But it was easy to operate
2026年8月7日
Customgenie からの回答
Thank you for taking the time to leave us this review!
We're so glad the site made it easy for you to design your order.
That's really helpful feedback about wanting a larger preview and seeing the color imprint before finalizing — we'll be sure to pass that along to our team as we keep improving the experience.
Thank you for shopping with Custom Genie, and we look forward to your next order!
This is our first time ordering since Name Badges Int.
This is our first time ordering since you took over Name Badges International. I included in the notes that I wanted to order name badges exactly like the previous but I did not see the option. The name badges I got were NOT like the previous. They are smaller and the font was not what I wanted.
2026年7月23日
Customgenie からの回答
Hi Joan,
Thank you for taking the time to share this with us!
We're sorry to hear the name badges didn't match what you were expecting in size and font — that's definitely not the experience we want to give you.
We want to make sure your order arrives exactly as it should, and our customer service team will be reaching out to make this right and get you badges that match what you had before.
Thanks for your patience!
Great name tags
2026年7月27日
Customgenie からの回答
Thank you so much, Laura!
We're so glad you're happy with your Custom Genie name tags.
See you again on your next order!
Was sent the wrong shape and tried to…
Was sent the wrong shape and tried to contact the company and they never responded.
2026年7月11日
Customgenie からの回答
Hi Cassidy,
Thank you for reaching out and letting us know about this — that's not the standard we hold ourselves to at Custom Genie, and we're sorry for the mix-up with your order. Our customer service team has already been in touch to get this sorted out and make sure you receive the correct order.
Thanks for your patience!
Customgenie からの回答
Hey, thank you so much for taking the time to write this!
We're so glad Custom Genie could get this to you quickly and that you're happy with the quality.
See you again on your next order!
The website is not user friendly and I…
The website is not user friendly and I can ever seen to reorder a badge to match!
2026年7月28日
Customgenie からの回答
Hi Theresa,
Thank you for taking the time to share this feedback, and we're sorry to hear the website made it difficult to reorder a badge to match your previous order! That's definitely not the experience we want for you. The good news is there are a few ways we can make this easier on our end.
Our Custom Genie customer service team will be reaching out to you directly to help get this sorted and make sure your reorder matches exactly what you need.
Excellent customer support
was looking on name badges international for my previous order. system kept sending me to custom genie. called support, Diego explained what happened and, was able to find my last order.. GREAT job, thanks!
2026年7月24日
Customgenie からの回答
Hi Jack,
Thank you for sharing this!
We're so glad Diego was able to track down your previous order and get things sorted quickly. We'll be sure to pass along your kind words to him — great customer service is what we strive for.
Thanks for your patience, and we look forward to serving you again!
Customgenie からの回答
Thank you for the feedback!
We're so glad you found the website easy to use and thorough — that's exactly the experience we aim to provide.
Thanks for choosing Custom Genie!
Thank you, Terra!
Thank you to our rep, Terra, for jumping in and assisting us with this tight timeline! The hats look great!
2026年7月16日
Customgenie からの回答
Thank you so much for the kind words!
We're thrilled the hats turned out great and that our team could help you meet such a tight timeline. Thanks for choosing Custom Genie!
Customer Service
Being able to speak to a customer service agent when needing assistance that wasn't AI.
2026年7月22日
Customgenie からの回答
Hi Lucile, thank you so much for your feedback!
We're so glad you had the chance to speak directly with a member of our Customer Service team. Providing real, human support is something we truly value, and we're happy to know it made a difference in your experience.
Thank you for choosing Custom Genie!
Customgenie からの回答
Hi Margaret,
Thank you so much for the great feedback!
We're glad our team could take good care of you, and we'll be sure to pass along the kudos.
Thanks for choosing Custom Genie.
Labelgedon
I have been struggling for months with chat gpt to create my labels. Corrupted files..not quite right, almost there..done, save ..cant print. It's been a nightmare..I finally get a good PNG file..send it to you..and got back gorgeous perfect labels!! Thank you!!
2026年7月5日
Customgenie からの回答
Hi Laura!
Thank you so much for this review — we're glad we could finally get you to the finish line!
After all that back and forth, it's so good to hear the labels came out gorgeous.
Thanks for trusting us to get it right, and we're here whenever you need more.
your website is horrible to use
your website is horrible to use. it was so much better when it was stickers international. also i've been getting wrong shapes printed and even the replacements were messed up.
2026年6月20日
Customgenie からの回答
Hi,
We're really sorry to hear about this experience — that's not the standard we hold ourselves to, and we understand the frustration with getting the wrong shapes twice.
A member of our customer service team will be reaching out directly to get all the details and make this right.
Thank you for your patience, and for the honest feedback on the website too — it helps us keep improving.
Extra effort with customer service makes this an A+
Jessica Jara made my order process simple- I had some fiddly questions surrounding what my final product would look like, including fonts. She patiently assisted me and went the extra mile to ensure I would get my items "just so". I'm not normally so extra, but after a different company lost my order, delayed my order, then went out of business before providing my order, I owed my team members a superior product. Jessica ensured they'd be happy despite the long wait caused by a former player in the market. I'll be using Custom Genie from here on out.
2026年7月1日
自発的なレビュー
Customgenie からの回答
Thank you for this great review, and for sharing the full story.
We're glad Jessica could help make the process easy, especially after such a frustrating experience elsewhere.
Welcome to Custom Genie — we're happy to have earned your business and look forward to working with you again.
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