I had 3 engineers come and service my boiler, replace a radiator and box in the pipework and come back out because the heating went off! They all had exceptional people facing skills. A special shou... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Excellent boiler installation from Tynon & Ty. Arrived on time, got on with the job and finished quicker than we expected. Went through how our new boiler worked, and left without leaving a spec of du... もっと見る
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Rang to say he was on his way. Efficient job. Helped sort out why the central heating wasn’t coming back on and replaced the failing batteries in the control unit for me.
企業が回答しました
Prompt visit by Custom Heat. Quick analysis of problem Short time for delivery and installation of parts Problem solved Pleasant friendly staff
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企業情報
当該企業による記述
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
当該企業による記述
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
連絡先
9 Somers Road , CV22 7DB, RUGBY, 英国
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
優良
4856件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We have used Custom Heat for several…
We have used Custom Heat for several years now aways had a professional service &very friendly engineer's cannot ask for anything more.
2026年10月7日
Custom Heat & Cool からの回答
We really appreciate you posting this review. It's great to hear that after several years you've consistently found our engineers to be both professional and friendly — that's exactly the standard we strive to maintain. We look forward to continuing to look after your heating and plumbing needs.
The Custom Heat Team
Service Engineer
Service Engineer arrived on time, was polite and courteous, respectful to the property and was clean & tidy around the work area.
2026年10月7日
自発的なレビュー
Custom Heat & Cool からの回答
We really appreciate you posting this review. It's great to hear that our engineer arrived on time and left the work area clean and tidy — that respectful approach to customers' homes is something we take real pride in. We look forward to being of service again in the future.
The Custom Heat Team
Top notch service
As usual excellent service from Custom Heat. Annual boiler service done and dusted. Informed all the way date and time then a call just before engineer arrived.
2026年10月7日
自発的なレビュー
Custom Heat & Cool からの回答
We really appreciate you posting this review. It's great to hear that the communication worked well for you — from the advance notice of date and time through to the call just before our engineer arrived. We look forward to seeing you again for next year's service.
The Custom Heat Team
Custom Heat & Cool からの回答
We really appreciate you posting this review. It's great to hear the booking process was straightforward and that the engineer did a good job on the day.
The Custom Heat Team
Turn up when he said he would done the…
Turn up when he said he would done the job nice and tidy
2026年9月29日
Custom Heat & Cool からの回答
We really appreciate you taking the time to leave this review. It's great to hear the job was completed on time and left neat and tidy — that's exactly the standard we always aim for.
The Custom Heat Team
Custom Heat & Cool からの回答
We really appreciate you posting this review. It's great to hear the engineer arrived on time and made the visit a pleasant one — that's exactly the standard we aim for.
The Custom Heat Team
Cannot recommend Custom Heat enough
Cannot recommend Custom Heat enough. The lady I spoke to was amazing. Would definitely use again 😀
Kyle
Leamington Spa
2026年10月1日
自発的なレビュー
Custom Heat & Cool からの回答
What a lovely review to receive — thank you so much for sharing it! It's great to hear that the member of our office team made such a positive impression; we'll be sure to pass that on. We look forward to helping you again whenever you need us.
The Custom Heat Team
A good service
A good service, engineer came across as very knowledgeable, useful tips, and why !
Will be looking for a quote to replace 3 radiators ( they are over fifty years old.)
Very happy with the work carried out.
2026年10月3日
Custom Heat & Cool からの回答
We really appreciate you posting this review. It's great to hear the engineer's knowledge and practical advice made a difference, and we're pleased you were happy with the work carried out. We'd be delighted to put together a quote for those radiator replacements whenever you're ready — just get in touch and we'll be happy to help.
The Custom Heat Team
Custom Heat & Cool からの回答
We really appreciate you posting this review. It's great to know we've been a reliable choice for your boiler repairs, and that you've been happy with the service each time. We look forward to being there whenever you need us.
The Custom Heat Team
very efficient and friendly
2026年10月1日
Custom Heat & Cool からの回答
We really appreciate you taking the time to leave this review. It's great to hear you found our team both efficient and friendly — that's exactly the kind of service we always aim to deliver.
The Custom Heat Team
Excellent customer service
As always I am very pleased with my boiler service. Niall always turns up on time and carries out the work to a high standard.
2026年9月29日
自発的なレビュー
Custom Heat & Cool からの回答
We really appreciate you posting this review. It's great to hear that Niall continues to deliver a punctual, high-quality service visit after visit — that's exactly the standard we set out to achieve. We'll be sure to pass your kind words along to him.
The Custom Heat Team
Shame they let us down
This company are usually brilliant and I'm glad I switched to them to service my boiler. However we were left without any heating for five days at the end of last Winter. I understand it was partly over a bank holiday but still wasn't good for two people with severe health issues.
2026年6月26日
Custom Heat & Cool からの回答
Thank you for your feedback and for your continued trust in Custom Heat & Cool. We’re really sorry to hear you were left without heating for five days. While the bank holiday did unfortunately affect availability, we completely understand how difficult this must have been, especially given your circumstances.
The Custom Heat Team
Everything was spot on
Everything was spot on , efficient, quick, well organised, friendly phone calls & friendly engineer,
All very good - thank you 🙏
2026年10月1日
Custom Heat & Cool からの回答
We really appreciate you taking the time to leave such a lovely review. It's great to hear that everything ran smoothly from the friendly phone calls right through to the engineer visiting — that's exactly the experience we aim to deliver every time. Thank you for choosing Custom Heat! 🙏
The Custom Heat Team
Excellent communication from the onset.
Excellent communication from the onset.
Service carried out very efficiently by an extremely professional and friendly engineer.
Wouldn’t hesitate to use again.
2026年9月30日
Custom Heat & Cool からの回答
We really appreciate you posting this review. It's great to hear that communication was strong throughout and that the engineer delivered such a professional and friendly service. We look forward to welcoming you back whenever you need us.
The Custom Heat Team
Top notch,explained every thing.
2026年9月30日
Custom Heat & Cool からの回答
We really appreciate you taking the time to leave this review. It's great to hear that everything was clearly explained throughout — making sure our customers feel informed and confident is something we genuinely care about.
The Custom Heat Team
Booking did not go through so we wasted…
Booking did not go through so we wasted a day off. Could not pay online with car as that wasn't working and now boiler is not working. Waiting on a call back to walk us through fixing it but not heard 😕 Not very good really as we can't be at home with the boiler all day Waiting for call. Been with these for years and now they have gone national the little customers dont matter.
2026年9月28日
Custom Heat & Cool からの回答
We’re really sorry for the frustration and inconvenience this has caused, especially after you’ve been with us for so many years. Our Operations Team is looking into this for you and will be in contact with you directly.
Quick, Professional, Thorough in their work, Peace of Mind
Throughly professional, transparent in quotes, and time ; expertise to trust and peace of mind
2026年9月21日
Custom Heat & Cool からの回答
We really appreciate you posting this review. It's great to hear that our approach to transparent quoting and professionalism gave you the peace of mind you were looking for — that's exactly what we strive to provide. We look forward to being your trusted heating and plumbing team whenever you need us.
The Custom Heat Team
Can’t fault the service
Can’t fault the service. Just didn’t like talking to a robot on the phone!
2026年9月30日
Custom Heat & Cool からの回答
We really appreciate you taking the time to leave a review. It's great to hear you can't fault the service — that's always what we aim for. We take your point about the phone system entirely, and it's something we'll bear in mind as we look at how we can make things feel a bit more human from the very first call.
The Custom Heat Team
Next day visit after initial phone…
Next day visit after initial phone call. On time at 8am, clean, tidy and efficient. Thank you
2026年9月30日
Custom Heat & Cool からの回答
What a great start to the day that must have been! We're really pleased the next-day visit worked out and that everything was handled neatly and on time. Thank you for taking the time to leave this kind review — it genuinely means a lot to the team.
The Custom Heat Team
Custom Heat & Cool からの回答
We really appreciate you taking the time to leave a review. It's great to hear that the engineer arrived on time and kept things neat and tidy throughout — that's something we always aim for. We hope to be of service again in the future.
The Custom Heat Team
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