Custom Picture Frames レビュー 2,331

Nice very good

The website was very intuitive and not overly complicated to use. Good value for money and great communication throughout. My order seemed to get hung up in the delivery service for a bit but they ensured it got to me in time for a time sensitive presentation. I’m very happy with the product and overall service and have already recommended it to my friends who might be looking to do something similar.

Your frames have always been nice. Your customer service is fantastic. Too bad your shippers dont value customers the way you do.

Great selection, good prices, easy to use website.

The frames were packed well and shipped fast. I will definitely use again. A request for future orders would be to label the frames. I had a large order with some similar looking and sized frames and had to spend time identifying each frame. But overall quality frames! The ordering instructions were clear and they fit my items perfectly.

I followed the instructions to order a rather large shadow box frame, and everything was PERFECT when I received it. I definitely would order from Custom Picture Frames again. The shipping was quick and the packaging was very sturdy.

A beautiful frame! It arrived promptly and in perfect condition since it was so well packaged. Just love it!

The frame was much easier to design than other websites, and it was less expensive. The frame came out better than expected.

Beautiful shadow box, exactly what I was hoping for. Great build quality.

I am reviewing supplies that I got from Custom Picture Frames. My project was to reframe a white resin medallion in a 20” shadow box frame, purchased 5 years ago.
The medallion was attached to a beige paper and the frame was white. After painting the room where it hung, the existing piece looked very washed out. I envisioned switching the medallion to a more colorful frame and mat.
I took the frame apart and removed the medallion. Next stop was an online search for a framing company that sold shadow box frames. Custom Picture Frames had exactly what I needed. Before I ordered the supplies, I emailed them with detailed questions about the dimensions I should order and about how to attach the resin medallion to the new mat (I had no idea how to do that).
The replies I received from Annie in Customer Service were thorough, educational, and very patient. I could not have put this project together without her help. I am thrilled with the result. In my opinion, the finished product was as good as if I had taken it to a framing shop. (I know this to be the case because 4 months ago I took 2 pictures to my local framing shop. With frame choices and mat selections each picture cost $400 to frame!)

It was what I ordered and came on time and fits the picture perfectly

Fast shipment, quality product

I only use this site for my frames. The product is very consistent and any time I have had a problem it is corrected immediately.

Wonderful price point, website pretty easy to use. I would use this site again.

Great frame. Came quicker than expected. Had to put on the hanging wire myself but for the price and quality, that’s no issue

This frame was very well crafted and exactly as described.

The frame I received was square but didn't match up in the corners, there are gaps at the front where the mitres meet. The back board was very flimsy and had been forced into place, it was visibly creased in one corner. Considering the price I feel the workmanship was poor.

Update: I am not often surprised in a positive way these days but in this case I have been. CPF got in touch and after I sent photos offered a refund or exchange with no question. I went for a refund. Unfortunately the frames weren't up to scratch but the customer service was really good, thanks.

Frame arrived on time and looks nice. I was disappointed that I did not receive the 30% discount I requested nor any reply to that request. Also, I think a notice with the shipment to remove the film from both sides of the acrylic would be helpful.

We had ordered from this company in the past with no issues, however this round of prints was severely discolored. The framing for the products we ordered was correct and looks great, but the photo printing is awful.

Was very happy with the frame very happy how it was packaged but was not very happy how they put the sticker on the glass of the logo it took forever to take it off and it still look a smudge