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CycleSwitch レビュヌ 

443
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TrustScore 5段階評䟡の4

4.2

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5぀星のうち5の評䟡

UK Cycle Centre were let down by their supply chain but they came through that and even honoured the original price after the supplier had upped their prices by 20% before the next shipment! Communica... もっず芋る

5぀星のうち1の評䟡

Louise and Tony please report to Action Fraud and add to your complaint that you are one of 3 that you know of that have had their bike stolen. It will add weight to a criminal case. There is also a g... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Excellent customer service with our new mountain bike. Great communication, Harry was a pleasure, always quick to return calls or emails and answered all our questions on sizing, finishing kit, warran... もっず芋る

5぀星のうち5の評䟡

Items arrived very fast, bars were unfortunately on back order but alternative set were supplied thankfully. Needed some advice and they were more than happy to help me via chat on their website. Goo... もっず芋る

䌁業情報

CycleSwitch に぀いお

さたざたな倖郚゜ヌスから提䟛された情報

CycleSwitch was formerly known as UK Cycle Centre

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4.2

ほが満足

TrustScore 5段階評䟡の4

443件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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4.2

すべおのレビュヌ

(443)

過去12か月のレビュヌ数: 0件

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5぀星のうち3の評䟡

Fox transfer seat post

Good communication however part product not in stock but being advertised as in stock,having to wait 2 weeks for delivery not good not shop fault but did say in stock.

2017幎1月7日
自発的なレビュヌ
5぀星のうち5の評䟡

Top man

Matt together with ukcycle centre is the easiest to deal with. Hassle free straight forward very knowledgeable about tge products and gives unbias advice.

2017幎1月7日
自発的なレビュヌ
5぀星のうち5の評䟡

Great service and communication.

Great service and communication from start to finish. I had a slight issue with sale price returning to normal price when the item was added to basket. The issue was immediately resolved through customer service and the item arrived in just a few days.

2017幎1月2日
自発的なレビュヌ
5぀星のうち5の評䟡

Great Service

These guys are friendly and very helpful! I have returned for a number of parts. All have been in great condition and well packed for delivery!

Great service.

Keep it up.

2017幎1月1日
自発的なレビュヌ
5぀星のうち3の評䟡

Customer Service training required

Ordered a riding jacket but it was out of stock, I was offered an alternative or a refund. I took the refund but it took a while to come through. The manager took the time to explain the reasons and said that training would be given to rectify the problems I encountered. I would order from them again though.

2016幎12月12日
自発的なレビュヌ
CycleSwitch ロゎ

CycleSwitch からの回答

Good morning Tracey,

As explained on the phone we are very apologetic for the item being unavailable to yourself at this time. They are due back in stock but as explained on the phone this is not for a number of weeks (probably not it time for Christmas).
The reason for the mistake is due to the order being placed over the phone and not on our website, which rules out any stock management. Unfortunately the member of staff did not check the stock level before proceeding with the sale and honouring the black friday price for yourself as a good will gesture.
When your order wen to be prepped in dispatch the following day the error was picked up, but unfortunately due to unforeseen circumstances the Manager was out of the business for 4 days (for whihc the reasons have been explained to yourself). The manager did get in contact with you on the day he returned and processed the refund over the phone with you there and then. When you then called the following day a member of the sales team also provided you with the authorisation code from the card machine so that you could chase it. So although we did take 4 days to actually process the refund, we did go beyond standard operating procedure in way of an apology and refund you instantly over the phone. I am sorry to say that the rest of the delay will be down to your card issuer.
We are very sorry you feel let down and as a growing business we really care about our customers. After our phone conversation and verbal apology you seemed to sound like you were happy with the explanation and resolution. So it was a shock for us to then see this.
I would ask you to either contact us on the number you have previously used 03331212727 or amend your review as a 1* review with some slightly incorrect details contained within is very damaging for ourselves as a business.

Sincere apologies
UKCC Team

5぀星のうち5の評䟡

Helpful, friendly staff

The servers went down when I'd travelled to collect my bike so I couldn't take it away. Adam couldn't have tried harder to resolve the issue, and chucked in a couple of goodies to soften the blow of a wasted trip! Fantastic

2016幎12月7日
自発的なレビュヌ

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