Cycliq レビュー 

I ordered a Fly 6 just before the Pro was released, but decided to return it unopened because of the better battery capacity and improved waterproofing of the new model.

The return wad a little expensive as you must post back to Australia, but the interactions with Cycliq were excellent and the Pro has lived up to the 7hr battery life claims.

Excellent communication throughout my transaction from Roger who is a superb representative for the business. He was responsive and delivered on all commitments within the agreed time frame. Thank you.

Roger with Cycliq was great. He promptly replied to my questions even though he was half a world away and walked me through solutions.

An excellent experience. Quick response. They actively tried to help and followed up when I hadn't immediately responded. Working with them the issue was resolved.

Great product. Terrible after sales and an absurd returns policy.

Accidentally ordered one more than I needed. Tried to return and was told it had to be returned to Australia at my expense. There’s nothing to indicate that returns need to be made to Australia on their website, and the product is dispatched from UK so I put up a fight and after a long exchange of emails they eventually relented and let me return to the UK. However, having posted it to the address they gave me 4 weeks went by with no refund.

It was only when I supplied proof of delivery with the Royal Mail tracking code that I immediately got my refund.

I think if I hadn’t chased it up with proof of postage I would never have heard from them and they would never have refunded my £200.

I have a Cycliq light and camera. The product is brilliant, and I wouldn't cycle with anything else now. However, the company has been excellent to deal with as well. They have replied in a very timely manner to any questions I have had. When I needed to replace a part recently due to usual wear and tear, they shipped out a replacement part to me without any issues. I have been extremely happy with Cycliq and their product!

Amazing customer service! There's no substitute for dealing with friendly, knowledgeable people who actually ride bikes and know their product inside and out. THANKS!

Super customer service, very quick response to an issue I had with my Fly12 sport. Simple instructions to follow. Brilliant communication, a replacement unit sent out straight away after completing thier proforma. I highly recommend thier products, which I have had all of them since the first generation of fly units were produced. The new Fly6 Pro, is brilliant camera/light, everything you need, particularly if you ride more than 5 hours. The Fly 12 Sport is also a super device, the only improvement I can see they can do is to provide instance playback on your mobile like the new Fly6 Pro. This will be very useful if you have an incident you can show the person straight away, so they cannot be any argument about what happen. I look forward to that improvement on thier fly12. Keep up the good work. Highly recommended,super company ⭐️⭐️⭐️⭐️⭐️

Clear, concise guidance and fantastic results! Fly 6 Gen 3 needed a few extra steps today and Roger at Cycliq was very helpful. Thanks.

When my Fly 12 sport suffered a broken mount I was gutted - strange that you miss the ‘sense of security’ that having it brings. I contacted Cycliq customer support to see if anything could be done. They asked for details and photos of the unit - which I promptly sent.
After reviewing the photos they asked me to return the unit for inspection but immediately offered a replacement!
I have just received the new Fly 12 sport and I am very pleased.
From start to finish customer support has been fantastic. Ashe Pearce was courteous, reassuring and positive.

The support is excellent. They provide you feedback and they really hear you suggestions. I am really happy with the product (Fly12 sport) and the support.

attachments broke and they were replaced with extras

The CycliqPlus App doesn't work. Neither does contacting their customer support.
You'll just go around in circles with them telling you to reinstall after a fix is released. After that they don't respond at all.

Well besides an awesome product with both the Fly 12 & Fly 6 Pro of which I use daily with confidence. I can't imagine why go with any other product.
I had a very minor issue with a unit. I contacted customer service and they worked with me fast and easy. The issue was resolved to my complete satisfaction. One does not find this superior customer service these days. The folks at Cycliq were and are fantastic!

We received excellent service from Ashe. Our Fly12 Sport had a fault, which we submitted via the Cycliq support page on the web. It was exchanged the next day for a new one. Can't do better than that

Had an issue with SD card on my Fly camera. Great customer support and comprehensive fix, sent to me. All good again now. Good team of people.

I have a Fly 12 Sport which was jarred off its mount and got smashed on to tarmac at high speed. Amazingly the unit still functioned afterwards although the footage of detachment and tumble was lost. However in the fall the plastic moulded attachment point was broken and I could not fit the unit to the bike. The unit was replaced without any hassle, even though I had not used the leash for an failsafe. Amazing service. Unit was over 2 years old

I’d been researching and looking for a good front facing cycle camera for a while and while there’s plenty out there, battery life, or lack of was a major concern on those that are sold as Action Cameras.
I then came across the Fly12 Sport at Cycliq who state that their camera batteries are good for anything up to 7 hours and come with the added benefit of a really good light.
I ordered the front facing camera and was impressed with the weight, size and ease of use. It doesn’t have a live screen so all of your footage is viewed off the bike but really, why would you need one?
I was really impressed with the video quality after my first ride and decided to go ahead and order the rear facing Fly6 Pro which arrived quickly and after a minor issue with setting it up which was very quickly and professionally resolved by the friendly Cycliq team, it’s now up and running perfectly.
I would highly recommend Cycliq to any cyclist. Knowing that you have the back up and support from Cycliq and the important benefit of good quality video evidence should you ever be unfortunate enough to need it is a real comfort on our increasingly dangerous roads.

Great communication and very helpful

Product is great. I enjoy having a camera/light combo on both front and back of my bicycle.
Had an issue with my front unit recently. Their help support was surprisingly helpful and resolved issue I had so that unit is now back to full working status.
Would highly recommend.

I have the Fly12 and it is a brilliant product. The quality of the light and camera along with the size make it a great buy.

I also had a recent issue with my SD card and the support team provided some great help to get my camera back up and running.