Zo ik heb vandaag dakkochi (kip tryaki)en chicken mandu besteld bij dea bak chicken zo slecht dakkochi kip tryaki ik denk gemaakt met kippenvel en andere chicken mandu wel lekker maar veel allen ve... もっと見る
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レビュアーのコメントを見てみましょう
I really like this site and app, i always used it to buy korean albums and other accesories... they have an excellent method to be able to have discounts the more you buy things you get rewards for th... もっと見る
企業が回答しました
Ordered an advertised Black Pink fan last year, never arrived. After numerous continuous emails asking for information regarding order was told it was discontinued and not available. Asked for a refun... もっと見る
企業が回答しました
I placed an order in the wintertime. Never arrived so I got a gift card refund. Then, placed two orders in Feb and March, it’s now SEPTEMBER and nothing. Meanwhile their social media is full of intern... もっと見る
企業が回答しました
企業情報
当該企業による記述
From Korea to your doorstep, discover the latest and most exclusive in K-pop, K-drama, K-beauty, K-food and everything in between 🇰🇷
連絡先
Mapo gu Baekbum ro 31gil 8 SK leadears view, 04101, Seoul, 韓国
- (424) 276-1890
- hello@daebak.co
- daebak.co
Great team!
The products they provide are awesome and the customer service is great too! They were responsive and quick to help me find a solution to my problem. Great team 🩵
2023年5月10日
自発的なレビュー
The Daebak Company からの回答
Hi Jewels!!
Thank you so much for your kind review :) We are are glad that we could help you resolve your problem ^^
Enjoy your products!
Have a great day and Stay Daebak!!
Dishonest and lousy company
Dishonest and lousy company. I ordered a magazine that arrived crumpled and folded up into a package HALF the size of the magazine. I tried to contact customer support through email 4-5 times, and I got ONE response that asked for pictures. After sending pictures of the damaged product, there has been NO response at all. I tried multiple times to post a review of the product on the website itself, and funnily enough, there is no post to be found! I wonder what their reviews would say if they actually allowed negative reviews from verified purchasers to be shown.
Edit: 6/28/2023 - While the company responded saying to message them on IG or FB, their handles are not available on their website (how are matters "mostly handled" on those platforms if that info is not in their website FAQs) or in their reply. Also there was no response as to not allowing negative reviews on their website.
2023年6月6日
自発的なレビュー
The Daebak Company からの回答
Hi Ashka! Thank you for letting us know.
We are so sorry that you have not received an answer from the Customer Service. We understand how frustrating this must be for you that your magazine arrived damaged.
Can you please send us again a message (we are available mostly on Instagram & Facebook!) and provide us all necessary information concerning your order? (Order number beginning with #DBB)
We will respond and solve your concerns as quickly as possible, and do our best to solve the issue.
Thank you so much for your understanding!
You won't receive anything from this…
You won't receive anything from this place for over 2 months at least. And they won't give you a full refund unless you get a 3rd party involved.
Please take the advice from the reviews, and don't order here.
2023年6月4日
自発的なレビュー
The Daebak Company からの回答
Hi, Thank you for your message.
We understand how frustrating this must have been for you. We are so sorry that you have not received your refund in timely manner.
Please do not hesitate to reach out to us again if you have more enquiries.
Thank you!
Run Don not walk
Ordered over 45 days ago. Still not processed. Submit contact form from site but get generic response each time saying thank you for your order. Run don't walk. I'm reporting to bank for fraudulent activity
2023年6月24日
自発的なレビュー
The Daebak Company からの回答
Hi Nana, Thank you for your message.
We are so sorry that you have not received your order yet. We understand how frustating this must be for you.
Can you please send us again a message (we are available mostly on Instagram & Facebook!) and provide us all necessary information concerning your order? (Order number beginning with #DBB)
We will respond and solve your concerns as quickly as possible, and do our best to solve the issue.
Thank you so much for your understanding!
To learn more about our shipping timeframe, you may check here: https://daebak.co/pages/shipping-and-handling
To check on our recent announcements, please refer to this page: https://daebak.co/blogs/members/update-on-the-daebak-companys-shipping-issue
haven't come
I ordered a bundle for the stray kids 5 star albums. I spent about £150 on them and am very upset I haven't got them. I have been given false hope. I lost my confirmation email and couldn't track my order. When I tried to reach out to Daebak a couple of weeks ago, I was ignored. I am praying that it will arrive soon and maybe someone can help me get my confirmation email back :(((
2023年6月20日
自発的なレビュー
The Daebak Company からの回答
Hi Rosie! Thank you for your message.
We understand how frustrating this must be for you.
We receive a lot of inquiries so it takes time to answer. Can you please send us again a message (we are available mostly on Instagram & Facebook!) and provide us all necessary information concerning your order? If you lost your Confirmation Email, then please provide us the email you used to order, we will be able to find your order number again!
We will respond and solve your concerns as quickly as possible, and do our best to solve the issue.
Thank you so much for your understanding!
The Daebak Company からの回答
Hi Annisse!!
Thank you so much for your review, YOU are also Daebak <3
Have a great day!!!
very disappointed
Ordered a product back in March, but nothing happened until now. Very disappointed after putting my money into this company. The last time I heard back from them was in early May, they said my order will be shipped within a few days. Now is mid-June, nothing happened and I never heard back from them. If I knew that I have to wait for this long, I wouldn’t have placed my order in the first place. Never again!
2023年6月14日
自発的なレビュー
The Daebak Company からの回答
Hi Alexiskyan! Thank you for letting us know.
We are so sorry that you have not received an answer from the Customer Service. We understand how frustrating this must be for you.
Can you please send us again a message (we are available mostly on Instagram & Facebook!) and provide us all necessary information concerning your order? (Order number beginning with #DBB)
We will respond and solve your concerns as quickly as possible, and do our best to solve the issue.
Thank you so much for your understanding!
To learn more about our shipping timeframe, you may check here: https://daebak.co/pages/shipping-and-handling
To check on our recent announcements, please refer to this page: https://daebak.co/blogs/members/update-on-the-daebak-companys-shipping-issue
Happy customer
Timeline was good. Updates regarding the package were timely. Packaging kept the contents in perfect condition.
2023年6月4日
The Daebak Company からの回答
Hi Miranda!! Thank you so much for your kind review :)
We hope that you are happy with the products you received!!
Have a great day and Stay Daebak!!
- The Daebak Team
So much K fun!
I really like Daebak, it’s a sure place I can come for my K needs, lol! I’ve gotten the k-beauty box and found so many new products I love, this recent purchase was the downloaded past magazines which was really fun!
2023年6月3日
The Daebak Company からの回答
Hi Katie!
Thank you so much for your kind message!! ^^
We are glad that you love the online magazines, we hope you will enjoy reading them in the future too :))
Have a great day & Stay Daebak
I don’t know if my order is coming or not
I made an order on the 1st of June and I have no idea whether it has been sent or not. Where is it? Is it coming or not?
2023年5月31日
The Daebak Company からの回答
Hi Tiina!
Thank you for your order & for letting us know!
Can you please send us again a message (we are available mostly on Instagram & Facebook!) and provide us all necessary information concerning your order? (number of order beginning with #DBB)
We will respond and solve your concerns as quickly as possible.
Thank you so much for your understanding!
Have a great day!!
If I could give this company 0 stars I…
If I could give this company 0 stars I would. I purchased an album on March 24, 2023. I sent emails on 4/10/23, 4/29/23, 5/3/23, to check on the status of the album and I just got the "we're short staffed, and it's coming from Korea." Seeing as how it looked like I wasn't going to receive it from Daebak I went ahead and ordered the album from another site and I received it in two weeks. I sent an email on 5/15/23 to cancel the order and request a refund and got no response. The final email I sent was on 5/27/23 since I hadn't heard from them. They responded on 5/29/23. All they told me was that it may not be possible for me at the moment to receive the item I ordered. They offered to convert the balance I paid for the item onto a gift card which I see no point in doing so since they can't seem to fulfill the order I made in the first place. What I find the most irritating is the album, which is Bobby from Ikons first solo album, is shown on their site that it is in stock and ready to be shipped. Which of course it is not. I really believe this company is just a big scam. Do not order from them!!!!!!
2023年3月24日
自発的なレビュー
The Daebak Company からの回答
Hi Lisa,
Thank you for letting us know.
We are sorry to know that the customer service couldn't help you to check on the status of your order. We are indeed short staffed, but we are doing our best to answer each customer in a timely manner.
We understand how frustating this must be for you. Please refer to our shipping issue's announcement below!
Thank you so much for your understanding.
Have a great day!
To check on our recent announcements, please refer to this page: https://daebak.co/blogs/members/update-on-the-daebak-companys-shipping-issue
Worst customer service
Absolutely horrendous customer service. Placed an order in February, requested an order update in March, they told me it would take "another 2-3 weeks," and nothing happened. Emailed them again in May, and they gave me the same "another 2-3 weeks" response. It's obvious they didn't even check on the order and are just giving identical responses to customers hoping they will go away. I'm absolutely sick that I spent money on this website.
2023年6月1日
自発的なレビュー
The Daebak Company からの回答
Hi Jackie,
Thank you for letting us know.
We are sorry to know that the customer service couldn't help you tracking your order.
We understand how frustating this must be for you. Please refer to our shipping issue's announcement below!
Feel free to send a us a message on our social media so that we can respond and solve your concerns as quickly as possible.
We will do our best to solve the issue quickly. Thank you so much for your understanding.
To learn more about our shipping timeframe, you may check here: https://daebak.co/pages/shipping-and-handling
To check on our recent announcements, please refer to this page: https://daebak.co/blogs/members/update-on-the-daebak-companys-shipping-issue
Always helpful!
2023年5月30日
The Daebak Company からの回答
Hi Sherrie!!
Thank you so much for your review, we are glad to know that we could help you :)
Have a great day & Stay Daebak!!!
Quick response & order corrected
I emailed support because I wasn’t able to use a coupon code to receive a promotional gift from the band I wanted, there were several codes for different products and the one I chose wasn’t recognized at checkout. I explained the situation and received a prompt reply that it has been corrected and I would receive the item I wanted—it arrived last week! Excellent customer service!
2023年3月28日
The Daebak Company からの回答
Hi Virginia! :)
We're glad we could help you !! Thank you so much for your kind review.
We hope you love item you received ^^
Have a great day and Stay Daebak!
It's awesome I like all the products…
It's awesome I like all the products and I can wait for see the other box I love it
2023年5月17日
自発的なレビュー
The Daebak Company からの回答
Hi Jessica!!
Thank you so much for your kind review :)
We hope you will also love the content of our next boxes!!
Have a great day and Stay Daebak!
Finger Weg! Seit 3 Monaten keine Lieferung
Seit 3 Monaten keine Lieferung. Keine Reaktion, Keine Lieferung, keine Erstattung. Absoluter Ripoff.
Und lasst Euch von dem Kommentar nicht verarschen. Bei Social Media kommt eine automatisierte Standardantwort.
Dieses Business ist auf dem Weg in den Abgrund und da würde ich keinen Cent mehr an die zahlen.
2023年2月16日
自発的なレビュー
The Daebak Company からの回答
Hello Daniel, Thank you for letting us know.
We are so sorry that you have not received your order yet. We understand how frustating this must be for you.
Please send a us a message on our social media so that we can respond and solve your concerns as quickly as possible.
Thank you so much for your understanding.
To learn more about our shipping timeframe, you may check here: https://daebak.co/pages/shipping-and-handling
To check on our recent announcements, please refer to this page: https://daebak.co/blogs/members/update-on-the-daebak-companys-shipping-issue
The Daebak Company からの回答
Hi Amanda ! Thank you for taking the time to let us know that you are love our products !!
Please enjoy them! Thank you and Stay Daebak
ZERO Customer Service
Sheesh. These guys intentionally make themselves look bad for some odd reason. I mean, I get there's logistic things you guys have when receiving items from Korea, and then to ship them out individually takes time, and that's understandable, *BUT* what I don't understand is, why your Customer Service (yes, your email, your social media accounts, your feedback form on your website), has *NO RESPONSE?* We're not in the day and age where it is difficult to respond to a customer. You guys are an ONLINE RETAILER and you guys do everything uhh... ONLINE! So my question to you (if any Daebak Representative even reads this, is):
1) Why do you NOT respond to customer inquiries neither on your email or social platforms ( I've written to you on both concerning my order)
2) Why provide an update on our orders as, "FULFILLED" when the tracking number obviously shows it has not even been shipped yet? That's just low.
I gave you guys a chance, despite seeing these reviews beforehand, because I really wanted my item. But right now, I just hope I actually get my item, like preferably sooner than 5 months like many of the other complaints already said here. DAEBAK/ DAEBAK CEO: Get your act together for the sake of keeping your customers and business.
2023年3月21日
自発的なレビュー
The Daebak Company からの回答
Hi ! Thank you for letting us know.
We are so sorry that you have not received the Customer Service you expected. We understand how frustrating this must be for you.
Can you please send us again a message (we are available mostly on Instagram & Facebook!) and provide us all necessary information concerning your order?
We will respond and solve your concerns as quickly as possible, and do our best to solve the issue.
Thank you so much for your understanding.
To learn more about our shipping timeframe, you may check here: https://daebak.co/pages/shipping-and-handling
To check on our recent announcements, please refer to this page: https://daebak.co/blogs/members/update-on-the-daebak-companys-shipping-issue
Incomplete order after 5 months to deliver and no response
They waited 5 months to deliver, and when a claim was made via Paypal, the order was sent but incomplete. I have written to them with pictures of their order package, where they mentioned that there is a missing item, but no response or responsibility for the reimbursement of this item or solution to solve the issue. NEVER AGAIN.
Update: They offered to reimburse in shop credit. After more hassle, they finally refunded the missing item via Paypal. The whole claiming process took almost 2 months.
2023年5月6日
自発的なレビュー
The Daebak Company からの回答
Hi ! Thank you for letting us know.
We are so sorry that you have not received all your products. We understand how frustating this must be for you.
Please send a us a message on our social media so that we can respond and solve your concerns as quickly as possible.
We will do our best to solve the issue and proceed with the reimbursement quickly.
Thank you so much for your understanding.
To learn more about our shipping timeframe, you may check here: https://daebak.co/pages/shipping-and-handling
To check on our recent announcements, please refer to this page: https://daebak.co/blogs/members/update-on-the-daebak-companys-shipping-issue
Honestly I’m sad to see this happen to…
Honestly I’m sad to see this happen to Daebak. They used to be a great company and easy to communicate with, a place where you could get things you normally couldn’t find elsewhere. However, that has changed. My last order has never arrived despite saying in stock and ready to ship(order was placed January 2023). I’ve reached out to them pointing out how it’s been three months and even pointing out how they haven’t handled things according to their own policies. They then sent me a shipping notice but it’s listed for a “dummy product” (word for word, not my choice). I still have not received my order and it is now May 2023. This was after the order before that arrived poorly packaged and damaged, but I didn’t want to blame the company for damage during shipping so I was willing to try ordering again. This was a mistake on my part. Please do not order from Daebak until they are able to make some real change and get back to fulfillment.
2023年1月29日
自発的なレビュー
The Daebak Company からの回答
Hi, thank you for your message and for letting us know.
We are so sorry that you have not yet received your order yet.
We understand how frustrating and disappointing this must be for you..
Don't hesitate to send a us a message on our social media so that we can respond and solve your concerns as quickly as possible (along with your order number). We are also currently replying to every message & email, please feel free to send us a new one.
Thank you for your understanding !
Have a great day,
To learn more about our shipping timeframe, you may check here: https://daebak.co/pages/shipping-and-handling
To check on our recent announcements, please refer to this page: https://daebak.co/blogs/members/update-on-the-daebak-companys-shipping-issue
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