Zo ik heb vandaag dakkochi (kip tryaki)en chicken mandu besteld bij dea bak chicken zo slecht dakkochi kip tryaki ik denk gemaakt met kippenvel en andere chicken mandu wel lekker maar veel allen ve... もっと見る
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I really like this site and app, i always used it to buy korean albums and other accesories... they have an excellent method to be able to have discounts the more you buy things you get rewards for th... もっと見る
企業が回答しました
Ordered an advertised Black Pink fan last year, never arrived. After numerous continuous emails asking for information regarding order was told it was discontinued and not available. Asked for a refun... もっと見る
企業が回答しました
I placed an order in the wintertime. Never arrived so I got a gift card refund. Then, placed two orders in Feb and March, it’s now SEPTEMBER and nothing. Meanwhile their social media is full of intern... もっと見る
企業が回答しました
企業情報
当該企業による記述
From Korea to your doorstep, discover the latest and most exclusive in K-pop, K-drama, K-beauty, K-food and everything in between 🇰🇷
連絡先
Mapo gu Baekbum ro 31gil 8 SK leadears view, 04101, Seoul, 韓国
- (424) 276-1890
- hello@daebak.co
- daebak.co
If you love throwing money away, you’ll love Daebak!
I placed an order in early November 2023 and it is currently mid-January 2024 and it hasn’t even shipped. This is so far outside of their scope of how long processing can take that I am baffled. None of my previous orders have taken even close to this long either.
I contacted customer service three weeks ago, and while I did receive a prompt initial response, I haven’t heard back since making their promise to look into the situation and get back to me ASAP feel hollow. There’s also no way to navigate to a contact page on the app, so getting help is hard to do in the first place. I had to get shipping policy info from the emails asking me to review a product I never received.
I’m mad, disappointed, and my trust in Daebak is gone.
2023年11月4日
The Daebak Company からの回答
Dear Annalisa,
I want to sincerely apologize for the inconvenience caused by the delay in processing and shipping your order. I understand the frustration you must be feeling, and I assure you that we are doing our possible to address this issue.
Your order from early November 2023 is certainly outside the acceptable timeframe, and this falls short of the service standards we aim to uphold. I am deeply sorry for the delay in responding to your recent inquiry. This is not the level of service we aspire to provide.
We understand the importance of your order and the impact this delay has on your experience with Daebak.
We will work to enhance the accessibility of our support channels, especially through the app. Your feedback on this matter is crucial, and we are taking steps to improve the overall customer experience.
Please be assured that we are actively working to rectify the situation and regain your trust.
We appreciate your patience as we work to resolve this matter.
The Daebak Team
Box qui ne vient jamais, SAV inexistant mais argent prélevé !
J'ai commandée la box d'hiver, les 45 euros m'ont bien été prélevés sauf que...j'écris ce commentaire près d'un mois et demi plus tard et toujours rien. J'ai envoyé un mail au service mais bien évidemment, AUCUN RETOUR ! Une belle arnaque...
2024年1月10日
自発的なレビュー
The Daebak Company からの回答
Dear Customer,
I'm truly sorry to hear about the challenges you've faced with our service, and I understand your frustration with the delayed responses.
I want to assure you that we take your concerns seriously. Your experience is not reflective of our commitment, and we sincerely apologize for any inconvenience caused.
Despite the influx of inquiries, we are committed to providing prompt responses, please send us another message by email.
Thank you for bringing this to our attention.
Did not even receive the item I…
Did not even receive the item I ordered.. its been 2 months. Yall are pathetic
2023年11月1日
The Daebak Company からの回答
Hello Aaron,
We sincerely apologize for the delay in delivering your item. This is not the experience we aim to provide, and we want to make things right.
We genuinely apologize for the inconvenience caused.
Thank you,
The Daebak team
I have been waiting since June of 2023…
I have been waiting since June of 2023 and charged 3 times and have not even received one box.
2024年1月5日
The Daebak Company からの回答
Hello Erica,
I sincerely apologize for the multiple charges and the non-receipt of your boxes. Daebak Boxes are a priority, and we are working diligently to resolve the issue.
The Fall box is on its way! You will soon receive a shipping tracking number by email. We promise you will also receive your Summer Box very soon.
Thank you very much for your patience,
The Daebak Team
Vous venez de prélever la box…
Vous venez de prélever la box d'hiver...je n'ai toujours pas reçu la box d'été, ni la box d'automne ,ni la box k army !!!!!!!!!
C'est une grosse arnaque !
2024年1月5日
The Daebak Company からの回答
Hello Laurence,
I sincerely apologize for the inconvenience you've experienced and the frustration it has caused.
The Fall box is on its way! You will soon receive a shipping tracking number by email. We promise you will also receive your Summer Box as well as K-army Box very soon. We sent you several emails about this matter.
I assure you that we take this matter seriously.
Thank you very much for your patience.
The Daebak Team
You have charged me for the winter box…
You have charged me for the winter box and I still have not received my summer or fall box. I am constantly emailing and getting the runaround. This was a present for my daughter last year that she still has not received. I’ve been more than patient and now I’m super frustrated I did not have $150 just to throw out the window.
2024年1月5日
The Daebak Company からの回答
Hello Stacie,
I sincerely apologize for the inconvenience you've experienced and the frustration it has caused.
The Fall box is on its way! You will soon receive a shipping tracking number by email. We promise you will also receive your Summer Box very soon.
I assure you that we take this matter seriously. We understand the significance of this gift for your daughter and the disappointment this situation has caused.
Thank you very much for your patience.
The Daebak Team
I haven’t received the things that I…
I haven’t received the things that I bought. I texted them and never responded me … I spent more than a hundred
2023年12月2日
The Daebak Company からの回答
Dear Luisa,
Despite the influx of inquiries, we are committed to providing prompt responses, please send us another message by email (hello@daebak.co).
Also, please find here all the information about the Shop products shipping process: https://daebak.co/pages/shipping-and-returns
Thank you so much for your patience and your understanding.
if I could give 0 stars I would
if I could give 0 stars I would. I ordered items in January of 2023 and it was shipped out just this month (December). And to make matters worse they only delivered ONE item out of TWO I ordered. Both items cost me over 50 dollars so it is very frustrating to see this happen. I emailed them several times about my missing item and they never responded directly to my concern. They only say "Your item is delivered here is tracking!". And this is the very first time I ordered from them so it is a pretty disappointing service. I highly suggest NOT buying from them. I always give the benefit of the doubt when it comes to buying online, especially from Korean-related products but this one definitely is a hard pass. If they have items that are usually sold out, please don't buy from this cite, i can't stress enough. Save your money and time!
2023年12月26日
自発的なレビュー
The Daebak Company からの回答
Dear Jael,
I sincerely apologize for the extended delay in receiving your products and any inconvenience it has caused.
Please rest assured that we are committed to resolving this issue promptly and ensuring a positive outcome for you.
Once again, I apologize for the inconvenience, and we appreciate your understanding.
DON’T WASTE YOUR HARD EARNED MONEY
I ordered my items almost 8 months ago and still have not received any of them. I dm them on instagram and sent an email and they never responded to either messages. I, along with other people have even left comments regarding our orders on their instagram posts. They used to be good back then, but I don’t know what happened. For anyone who is thinking of buying from them, DONT DO IT. You will be highly disappointed and angry that you gave them your money.
2023年12月21日
自発的なレビュー
The Daebak Company からの回答
Dear Customer,
I'm truly sorry for the significant delay in receiving your items and the lack of response to your messages. This is not the experience we aim to provide, and I understand your disappointment.
Your feedback is crucial, and we want to make things right. Please share any specific details or concerns you have, and we'll work to resolve them.
We genuinely apologize for the inconvenience caused and appreciate your patience. Rest assured, we are committed to rectifying the situation.
Despite the influx of inquiries, we are committed to providing prompt responses, please send us another message by email.
Thank you very much.
I ordered some products back in August…
I ordered some products back in August and I still haven't received them. I reached out 3-4 times and they've said there were some customs issues back in October, but it's been so long since I've seen an update.
2023年12月7日
The Daebak Company からの回答
Dear HT,
I sincerely apologize for the extended delay in receiving your products and any inconvenience it has caused. We understand your frustration, and we appreciate your patience.
Regarding the customs issues mentioned in October, we will send another email providing you with detailed information as soon as possible.
Please rest assured that we are committed to resolving this issue promptly and ensuring a positive outcome for you. If you have any additional details or concerns, feel free to share them, and we'll address them accordingly.
Once again, I apologize for the inconvenience, and we appreciate your understanding.
Selling items they don't have!
I ordered a magazine from them in July. After months and months, they finally came out and said they weren't even able to supply the item I'd ordered because they didn't get it! So they're out here taking people's money for items they can't even guarantee getting! They also gave me the run around about getting a refund and I had to demand the money back. They initially offered me a giftcard OR my money then tried to back up and say only giftcard. As if I'd trust them again. Do NOT!!!! shop with them, you will regret it. One star is too many for this review.
2023年7月13日
自発的なレビュー
The Daebak Company からの回答
Dear Jessica,
We deeply regret the frustration you've encountered in your experience with our services and sincerely apologize for any inconvenience caused during the refund process.
Unfortunately, we faced unexpected challenges with our suppliers that were beyond our control, and we diligently attempted to find a resolution. We understand the disappointment of not receiving your magazine, and we want to express our sincerest apologies for any inconvenience caused.
Daebak? I seriously doubt it
Quick summary—Daebak should change their name to Shibal. Daebak promises but they CANNOT deliver. They are good at enticing customers to spend their money but little do they know that they will wait forever to get their items and if you have a problem with your order, then tough because you won’t receive any help whatsoever from them. Just crickets.
In February, I placed an order. In May, the order still hadn’t shipped. I asked to cancel and Daebak said they would add more credit to my account since it was an unnatural amount of time to wait since they had supplier issues. So I placed a new order and in July, I asked about the order. I believe it finally shipped October. When I got the order on November 3, they had just thrown my order items in a bubble mailer with insufficient padding. The glass bottle of facial serum ended up crushed in transit and spilled the liquid contents all over my cookbook. The cookbook got moldy because of that and when I opened the package, because I didn’t know about the broken glass, my fingers got tiny cuts on them.
I contacted Daebak customer service multiple times about this via email and I sent photos to document the damage, but they have yet to respond. I cannot get my payment reversed from my credit card company because the 6-month period has elapsed. Already, that should be a red flag—in this day and age, what international company takes half a year to complete a transaction?!
In short, Daebak will just take your money. They don’t care about you. Just your money. They aren’t trustworthy, just a crew of shady and sketchy con-artists and criminals.
2023年11月3日
自発的なレビュー
The Daebak Company からの回答
Dear Shannon,
We sincerely apologize for the ordeal you've faced with your order, and we deeply regret the inconvenience caused. Your experience is not reflective of our standards, and we are committed to addressing your concerns.
Despite the influx of inquiries, we are committed to providing prompt responses, please send us another message by email (hello@daebak.co).
We care about all our customers and we are committed to rectifying this situation. Thank you so much for your patience and your understanding.
SCAM COMPANY!!!!
SCAM COMPANY!!!!
I have reached out so many times after leaving a negative review which the company responded to saying they will be able to assist with my issue once I reach out yet radio silence.
Terrible company, please don't shop from here and go through the same stress I have!!!!!!! Damaged products and terribly long delay. They don't replace, allow returns or exchanged for damaged products outside the US even though their website does not say this!!!!
2023年12月14日
自発的なレビュー
The Daebak Company からの回答
Dear Taslima,
We sincerely apologize for the frustrating experience you've had with our services. We regret any inconvenience caused.
We understand your frustration and are committed to resolving your issue promptly. Please accept our apologies for the delay in our response. We'll reach out to CS team to ensure a swift resolution.
Again, we apologize for the inconvenience, and we appreciate your patience.
Don't buy from this company, This scams
I order a product from this place in August and still have not received the product. I followed up at the end of October and never received a respond. They basically just scammed me.
2023年12月13日
自発的なレビュー
The Daebak Company からの回答
Hello,
Thank you for your message. We are sorry to know that you are still waiting for your order. We are doing our very best to send every late order as soon as possible.
Despite the influx of inquiries, we are committed to providing prompt responses, don't hesitate to send us another message by email!
Thank you so much for your patience and your understanding.
Great customer service
Although there was an issue it was resolved quickly. - Danica could not have been more helpful.
감사합니다 Danica
2023年12月4日
The Daebak Company からの回答
Hello Het,
Thank you so much for your kind review! We will transmit your message to Danica.
Have an amazing day and stay Daebak :)
The proof is in the pudding.And the pudding is sour.
Update....still no goods, no replies either. Very nice stuff on their site, but that is the only place they have it apparantly.
2023年12月9日
自発的なレビュー
The Daebak Company からの回答
Hello Willie,
Thank you for your message. We are sorry to know that you are still waiting for your order. We do our best to ship every late order as soon as possible and send you updates.
Please don't hesitate to send us another message. We will respond and solve your concerns as quickly as possible.
Thank you so much for your patience and your understanding!
My first package was delivered…
My first package was delivered perfectly and in time, the app works perfectly and it's easy to understand
2023年12月7日
The Daebak Company からの回答
Hello Valeria,
Thank you so much for your kind review! Have an amazing day and stay Daebak :)
Criminals
The absolute worst.
They never send anything you order.
Basically a criminal operation committing credit card fraud.
They still have not sent the Summer box and it is now December. Complain to your state AG about them and put them out of business.
2023年12月5日
自発的なレビュー
The Daebak Company からの回答
Hello Dr. Brun,
Please accept our sincere apologies for any inconvenience you've experienced. I assure you that this is not the level of service we strive to provide. We have been experiencing big delays in shipments recently, but we have shipped all Summer Boxes. Stay assured that you will receive it very soon!
Thank you for your patience and understanding.
Kind regards,
irresponsible
You are the most irresponsible company I have ever purchased from and I very much regret my purchase and will never do it again. I bought from you five months ago but the product still hasn't arrived despite emailing you many times.
2023年7月12日
自発的なレビュー
The Daebak Company からの回答
Dear Ali,
Thank you for your message. We understand how frustrating this must be for you. We are sorry to know that you are still waiting for your July order. We do our best to ship every late order as soon as possible. I assure you that this is not the level of service we strive to provide.
Please don't hesitate to send us another message. We will respond and solve your concerns as quickly as possible.
Thank you so much for your patience and your understanding!
SCAM Company. DO NOT USE!
Ordered an advertised Black Pink fan last year, never arrived. After numerous continuous emails asking for information regarding order was told it was discontinued and not available. Asked for a refund and only got a gift card. Bought two K-pop albums with gift card months ago and, guess what, SAME BS different day. NO albums, order showing not fulfilled, not answering email complaints and same treatment.DO NOT buy from these scammers. I have had $100 Australian dollars literally STOLEN from me. Disgraceful scam.
2023年5月26日
自発的なレビュー
The Daebak Company からの回答
Hello Nikki,
Thank you for your message. We understand how frustrating this must be for you. We are sorry to know that you are still waiting for your order. We do our best to ship every late order as soon as possible.
Please don't hesitate to send us another message. We will respond and solve your concerns as quickly as possible.
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