Zo ik heb vandaag dakkochi (kip tryaki)en chicken mandu besteld bij dea bak chicken zo slecht dakkochi kip tryaki ik denk gemaakt met kippenvel en andere chicken mandu wel lekker maar veel allen ve... もっと見る
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レビュアーのコメントを見てみましょう
I really like this site and app, i always used it to buy korean albums and other accesories... they have an excellent method to be able to have discounts the more you buy things you get rewards for th... もっと見る
企業が回答しました
Ordered an advertised Black Pink fan last year, never arrived. After numerous continuous emails asking for information regarding order was told it was discontinued and not available. Asked for a refun... もっと見る
企業が回答しました
I placed an order in the wintertime. Never arrived so I got a gift card refund. Then, placed two orders in Feb and March, it’s now SEPTEMBER and nothing. Meanwhile their social media is full of intern... もっと見る
企業が回答しました
企業情報
当該企業による記述
From Korea to your doorstep, discover the latest and most exclusive in K-pop, K-drama, K-beauty, K-food and everything in between 🇰🇷
連絡先
Mapo gu Baekbum ro 31gil 8 SK leadears view, 04101, Seoul, 韓国
- (424) 276-1890
- hello@daebak.co
- daebak.co
Do not buy from this company.
Started out well….enjoyed the boxes I received.
I am now out 3 entire boxes & have been going back & forth with customer service for months to receive my boxes, after promises of delivery, they still never shipped my boxes, even created a shipping label with tracking that sat for months. I am out $150 & they keep giving me the run around for a refund. They claim they processed one & should see my refund in 5-7 business days. It has been excessively over that amount & time & still no resolution. All they do is respond with very nicely worded emails to make you sound heard & like they care, but all they do is run you in circles. I’m not pleased. Don’t buy from this company, they have turned into scammers. My boxes are from April, May, & June 2023!
2024年3月1日
自発的なレビュー
The Daebak Company からの回答
Dear Kristin,
We sincerely apologize for the inconvenience you've experienced with our service. We understand your frustration, and we are deeply sorry for the delays.
Our team is actively investigating the issues you've raised with the refund, and we are committed to resolving this matter promptly. We assure you that your concerns are taken seriously, and we genuinely value your feedback.
We appreciate your patience throughout this process. Please do not hesitate to reach out to us again.
Best regards,
The Daebak Team
Their subscription boxes....I haven't…
Their subscription boxes....I haven't been getting them for a year now
2024年2月19日
自発的なレビュー
The Daebak Company からの回答
Dear Jeniey,
We sincerely apologize for the ongoing inconvenience you have faced regarding the Daebak Boxes. Please rest assured that you will soon receive all boxes soon.
We understand how frustrating this situation must be for you, and we want to assure you that we are committed to resolving this matter promptly.
Thank you for your understanding.
The Daebak Team
I used to love ordering from Deabak…
I used to love ordering from Deabak however, over the past couple of months I have been very upset with them. I have been ordering their subscription box since 2021, and they used to do a wonderful job of shipping things on time, but I have yet to receive my fall box for 2023. Additionally, I tried to cancel my subscription, but they did not allow me to. I feel as though they just stole $219.92 from me and they never offered any true solutions.
2024年2月18日
自発的なレビュー
The Daebak Company からの回答
Dear Paola,
We appreciate you bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced. We understand the frustration caused by the delay in receiving your Fall 2023 subscription box and the challenges encountered while attempting to cancel your Daebak Box subscription.
To assist you further, could you please reach out to us with your account details, such as your order reference number? This information will help us investigate the status of your Fall 2023 box and promptly address the subscription cancellation issue.
We apologize for any inconvenience caused and assure you that we take your concerns seriously. Your satisfaction is our priority, and we are dedicated to rectifying these issues promptly.
Thank you for your patience and cooperation.
The Daebak Team
scammer company
i preordered exos album in june or july last year but they just stole my money. I tried contacting them so much on every platform they have and i just got the same excuse that it's delayed because it was a pre order and it still said it was on the way on the shop app but of course it never came. I've bought albums from them before and it was never a problem but idk maybe they're just going broke and resorted to stealing off their customers. Literally all i wanted was my money back i don't even care about the albums anymore. it was almost $200 though so yeah just don't buy from this stupid ass failing company please they will take your money!!
2023年12月13日
自発的なレビュー
The Daebak Company からの回答
Dear Eli,
Thank you for your message, we sincerely apologize for any inconvenience you have experienced. We understand the frustration caused by the delay in receiving your preordered EXO's album and the lack of communication regarding its status.
We take this concern very seriously, and we are committed to resolving this matter promptly. Please feel free to reach out to us if you want a refund.
We appreciate your patience and understanding as we address this matter.
The Daebak Team
Product not received
I placed my order mid November 2023 for my wife, that was stated would be here by 2/08/24 and yet I still don’t have my purchase.
I don’t feel this is a viable business and won’t do further business with you & I will post as well on FB and other social media outlets letting people know this is how your customers are treated.
2023年11月15日
自発的なレビュー
The Daebak Company からの回答
Dear William,
We sincerely apologize for the inconvenience you've experienced with the delay in receiving your order. We understand how frustrating this situation must be for you and your wife, and we truly appreciate your patience.
We want to assure you that we take your feedback seriously and are committed to resolving this matter to your satisfaction. Your experience is important to us, and we value your trust in our business.
The Daebak Team
This company used to be legit
This company used to be legit, but I don’t know what’s happening now. I’ve been getting subscription boxes since November 2020 and they were fun to open.
Both my summer 2023 and fall 2023 box have been initiated but I have yet to receive them.
Summer 2023:
“On Its Way to USPS
Picked Up By Shipping Partner, USPS Awaiting Item
SADDLE BROOK, NJ 07663
November 6, 2023, 4:24 pm
Shipping Partner: OSM WORLDWIDE”
Fall has yet to ship.
I’ve sent multiple emails requesting updates or a refund and they say no refunds and just sent me the shipping number.
I would strongly advise not to buy with this company now.
2024年2月11日
自発的なレビュー
The Daebak Company からの回答
Dear Sarah,
We appreciate your loyalty and the time you've taken to share your concerns. We sincerely apologize for the inconvenience you've faced regarding the delay in receiving your Summer 2023 and pending Fall 2023 subscription boxes. Please rest assured that you will soon receive both boxes.
We understand how frustrating this situation must be for you, and we want to assure you that we are committed to resolving this matter promptly.
Thank you for your understanding.
The Daebak Team
This appears to be a scam
This appears to be a scam. Ordered months ago. They periodically send emails like “We haven’t forgotten you!” But those emails have ZERO information about my personal order. I think these are meant to just keep people from reporting them.
I’ll retract this review if an item ever actually arrives.
Go with Seoulbox instead. They are legit and ship quickly.
Update: Why are you asking for my order number? Shouldn’t a legit company just send out ALL orders, not just those who complain?
2024年2月8日
自発的なレビュー
The Daebak Company からの回答
Dear RZ,
I want to express my sincere apologies for the significant delay and inconvenience you've faced with your order. Your experience is certainly not reflective of the standard of service we aim to provide, and I deeply regret any frustration this has caused.
We haven't forgotten you and to get information about your personal order, could you please send us your order number (#DBB)?
We appreciate your patience and understanding as we work to resolve this matter. If you have any additional details or concerns, please feel free to share them with us.
Thank you for your patience and understanding.
The Daebak Team
Daebak is taking money but not delivering products
I've been a Daebak quarterly subscription customer since 2021, but they no longer ship their subscription boxes. I haven't received one since May 2023, and since this is an annual subscription (my renewal is every January), that's three boxes that I'm missing and should be refunded for.
Then on top of that, my subscription auto-renewed two weeks ago, January 2024, and they won't refund it, even though they have clearly stopped sending out merchandise. I'm irritated that I have to file a PayPal dispute over this, how are they renewing 2024 subscriptions when they haven't yet given us the 2023 merchandise?
I'm super bummed, Daebak. You guys used to be so good, and I've been very nice to your poor customer service rep who keeps telling me that your TOS states "no refunds." It's not her fault, but that's theft, no? You guys are violating your own TOS because you're taking money and not sending the goods.
2024年1月14日
自発的なレビュー
The Daebak Company からの回答
Dear Maya,
I sincerely apologize for the challenges you've faced with your Daebak subscription. Your feedback is invaluable to us, and I deeply regret any inconvenience this may have caused.
Please know that the level of service you've experienced is not reflective of our standards, and we take your concerns seriously.
I'm pleased to inform you that both your Summer and Fall Boxes are now en route to you. Shortly, you will receive the tracking numbers for both shipments via email.
I want to express my sincere apologies for any inconvenience you've endured. Please be assured that we are fully committed to resolving this situation and appreciate your patience as we work towards a solution that meets your satisfaction.
We genuinely value your loyalty since 2021, and we are dedicated to restoring your trust in our subscription service. Thank you for your understanding and for being a valued member of the Daebak community.
The Daebak Team
Scam. Never received product.
I have not received my product nor any information about shipping.
2023年12月2日
The Daebak Company からの回答
Hello Lukas,
Your satisfaction is our top priority, and I understand the frustration that comes with not receiving your product or any shipping information.
To address this promptly, could you please send us your order number (#DBB) to the customer service email?
We appreciate your patience and understanding as we work to resolve this matter. If you have any additional details or concerns, please feel free to share them with us.
Thank you for bringing this to our attention, and we look forward to rectifying the situation promptly.
The Daebak Team
The Daebak Company からの回答
Hello Julie,
Thank you so much for your kind review :) We hope you liked your item!
Have an amazing day and stay Daebak
The Daebak Team
Stealing your money & not shipping anything
They never shipped what I ordered and are refusing to give a refund. Already talking to a lawyer to take action against them. Worst company & customer service I have dealt with anywhere
2024年1月2日
自発的なレビュー
The Daebak Company からの回答
Dear customer,
We want to sincerely apologize for the inconvenience and frustration you've experienced.
I understand your disappointment, and I want to assure you that we take your concerns seriously.
To assist us in addressing your case promptly, could you please provide us with your order details, including the order number (#DBB)? Additionally, if you have any correspondence or documentation related to the matter, sharing those would be helpful.
Thank you for your understanding, and we look forward to assisting you further.
The Daebak Team
Nicely masquraded scam
Made a order at september, waited for 2 months for it to ship(it never did) so asked for a refund. First they Ignored me then finally they gave me a google form to fill out and said i will recive it in a week(I never did) so i disputed the charge throu my bank. They refused to refund my bank...
2024年1月24日
自発的なレビュー
The Daebak Company からの回答
Hello Age-Riin,
I hope this message finds you well. I sincerely apologize for the inconvenience and frustration you experienced with your order placed in September.
After investigating the matter, it appears that the refund has been processed. If you don't see the refund in your account, please trust that it will appear very soon. Please don't hesitate to reach out to us again if the refund doesn't appear by next week.
We appreciate your patience and understanding.
Thank you,
The Daebak Team
I placed an order 10/31/23 and have…
I placed an order 10/31/23 and have been charged but never received notice of my item shipping. I have been trying to get a response from customer service since December. Poor communication all around.
2023年11月1日
The Daebak Company からの回答
Dear Serra,
I'm truly sorry to hear about the challenges you've faced with our service, and I understand your frustration with the delayed responses.
I want to assure you that we take your concerns seriously. Your experience is not reflective of our commitment, and we sincerely apologize for any inconvenience caused.
Despite the influx of inquiries, we are committed to providing prompt responses, please send us another message by email.
Thank you for bringing this to our attention.
The Daebak Company
DO NOT BUY FROM THEM!
I ordered three pens from them SIX MONTHS ago. I was patient and asked for updates several times over the last few months and was told oh, the package hasn't shipped, oh, we'll check in with our logistics team. Of course I never heard anything and the package never moved. DO NOT BUY FROM THIS COMPANY! When I asked for a refund, they told me I should have bought package insurance and that the best they could do was claim a 30-60 day lost package claim. Not to mention I paid extra to get my goods faster! I filed a complaint with Better Business Bureau and I suggest you all do the same. Scam company!
2024年1月22日
自発的なレビュー
The Daebak Company からの回答
Dear Ashley,
I want to express my sincere apologies for the significant delay and the frustration you've experienced with your order of three pens. Your feedback is crucial, and I deeply regret any inconvenience caused.
I understand your request for a refund, and I want to assure you that we are actively addressing this matter. I apologize for any confusion regarding package insurance and the response you received. Our aim is to provide a fair resolution, and I assure you that your concerns are taken seriously.
Once again, I apologize for any inconvenience caused, and we are dedicated to resolving this matter to your satisfaction.
The Daebak Company
7 months and no item received
I have placed my first order on June 15th 2023!
I have not received my item. Every email reply is a “we will look into it” and no updates.
The item I wanted is sold out. So I cannot get it anywhere else.
I have not got a refund.
2023年6月17日
自発的なレビュー
The Daebak Company からの回答
Dear Customer,
I want to express my sincere apologies for the significant delay and inconvenience you've faced with your order placed in June. Your experience is certainly not reflective of the standard of service we aim to provide, and I deeply regret any frustration this has caused.
Please reach out to us again, including your number of order (beginning with DBB). We will ensure you receive the appropriate resolution, which may include a refund. We appreciate your patience as we work to rectify this situation and regain your trust.
Once again, I apologize for any inconvenience caused, and we are dedicated to resolving this issue to your satisfaction.
The Daebak Company
Daebak
Hello Daebak!
After my last review you really took action! Thank you so so much.
My friend recieved the package shortly after and was over the moon.
Thank you! But you should still work quite a lot faster you know😅
2024年1月19日
自発的なレビュー
The Daebak Company からの回答
Dear Marii,
I want to express my sincere apologies for the frustration and disappointment your friend Rakel has experienced with her order. Your feedback is important, and I deeply regret any inconvenience caused.
We are actively working to provide her with specific and accurate updates about the status of her order. Our goal is to address her concerns in a transparent manner and to improve our communication moving forward.
I want to assure you that we take these matters seriously, and we are committed to rectifying the situation promptly.
Once again, I apologize for any inconvenience caused. Thank You.
The Daebak Company
I only received three boxes from my…
I only received three boxes from my subscription. I cancelled subscription very early on due to lack of communication and not receiving boxes in a timely manner and was still charged for a new subscription. Your company needs to focus on customer service and reading/responding to emails.
2024年1月5日
The Daebak Company からの回答
Dear Dorothy,
I want to extend my sincerest apologies for the issues you've encountered with your subscription. Your feedback is crucial, and I deeply regret any inconvenience this has caused.
I understand the frustration caused by the lack of communication. This is not the standard of service we aim to provide, and I want to assure you that we take your concerns seriously.
Both your Summer and Fall Boxes are on your way! You will soon receive both tracking numbers by email.
I want to apologize for any inconvenience and assure you that we are committed to rectifying this situation. We appreciate your patience as we work to resolve this matter to your satisfaction.
Thank you.
The Daebak Team
Dissatisfied!
I gave Daebak a great review after my first purchase, however, after 7 months waiting for my second order, and reading the feedback from other dissatisfied customers, I realise what their M.O. is. The only ‘updates’ are responses to my emails. They are pleasant, meant to placate, but they give no specifics about delivery. The tone implies that I am being impatient.
2024年1月15日
自発的なレビュー
The Daebak Company からの回答
Dear Customer,
I want to express my sincere apologies for the frustration and disappointment you've experienced with your second order. Your feedback is crucial to us, and I deeply regret that we have not met your expectations in terms of delivery and communication.
Our goal is to address your concerns in a transparent manner and to improve our communication moving forward.
I want to assure you that your experience is not reflective of the standard of service we aim to provide, and we are committed to rectifying this situation promptly.
We are dedicated to resolving this issue and improving our service based on your valuable feedback. Thank you.
The Daebak Team
Totally a Scam
Totally a Scam
I purchased their seasonal box annual subscription, and I only received ONE box for an entire year. For more than half a year (since June 2023), I have been emailing them, and each time, they promise an upcoming shipment but never achieve once.
Constant lies and broken promises.
Do not waste your time and money with them.
2024年1月12日
自発的なレビュー
The Daebak Company からの回答
Dear Wenlan,
I want to express my sincerest apologies for the frustration and disappointment you've experienced with our seasonal box annual subscription. Your feedback is deeply concerning, and I want to assure you that we take your concerns very seriously.
The Fall box is on its way! You will soon receive a shipping tracking number by email. We promise you will also receive your Summer Box very soon.
I want to assure you that we are committed to rectifying this situation and making things right. I want to personally apologize for any inconvenience this has caused.
We appreciate your patience as we work to regain your trust and address this matter promptly.
The Daebak Team
Total scam
Total scam. Preordered something, but even after general release of product after more than 2 months, they still do not ship. And basically they are just wasting time intentionally by responding with messages that they are still waiting for the items without any firm timelines. Because they are just buying time until Paypal do not offer escalation anymore.
Update 23 Jan to Daebak response:
Then please process my refund request asap. It has already been over 2 weeks since I submitted and received your acknowledgement. All of your responses are always without firm actions and timeline to resolve the matter.
I will update here again when the refund is processed. Otherwise, you are still just a typical scam.
2024年1月12日
自発的なレビュー
The Daebak Company からの回答
Dear Jeremy,
I want to sincerely apologize for the significant delay and frustration you've experienced with your preorder. I understand the disappointment and inconvenience caused by the extended waiting period, and I want to assure you that we are taking your concerns seriously.
Regarding your mention of PayPal escalation, I want to assure you that our intention is not to create delays intentionally. We are committed to fulfilling your order and addressing your concerns promptly. Our team is working to provide a resolution that meets your satisfaction.
Once again, I apologize for the inconvenience caused, and we are committed to resolving this matter as swiftly as possible.
Thank you for your patience,
The Daebak Team
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
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