Daf Petfood レビュー 

Absolutely horrendous company DO NOT BUY FROM THEM!!! First time ordering, spent £80 on frozen meat for my dogs and it was delivered in 32 degrees heat in an impossible location to find with no information of where it had been left, no delivery note, no picture of where it had been left, nothing!! Apparently, we as loyal customers are expected to go on a wild goose chase knocking on neighbours doors and looking in between parked cars to find our parcels. Let's just say the customer service has been nothing far from SHOCKING and Durham Animal Feeds have refused any responsibility. Now I am left with a despicable job of disposing of rotten meat as a result of the delivery driver's careless choices to leave it in the sun not to mention the company's ridiculous policy of not offering delivery notes. Appalling treatment.

Had used DAF for my raw food for quite a while but lately it has been so bad I have had to switch to another company - the packets are often not the correct weight so short changed and the food has become a lot more sloppy so obviously they are now putting more water in to make for cash, and the amount of big pieces of bone in them are really dangerous for my small dogs and one of them was actually choking on a piece. On two occasions I have even found bits of plastic in my dogs food. Several times my dogs have been sick after eating so decided not to give it to them anymore and buy from Naruto instead. I see many reviews where dogs have had to have operations so I will never use them again and suggest you also shop elsewhere for your pets safety

POOR QUALITY. The portions is never to weight and once you've drained the excess water that's been pumped in you end up with roughly 400g and not what is stipulated on the packaging.
Also keep an eye on the bone content

Never again, possibly the rudest woman I have ever spoken with at the Weston Super Mare branch.

I have been feeding Durham animal feeds raw dinners with fruit and veg for quite a while now and my whippet does very well on it. He will not touch other brands of raw food now, even the more expensive brands have him turning his nose up.

Found purple plastic shard in the complete mince. Glad the food hadn't fully defrosted and I was breaking up the block otherwise I might not have noticed and fed it to my dogs!

On reading reviews this seems like a common occurrence!

I’m surprised at the other reviews on this thread as I have had no issues whatsoever with excess bone or sloppy food. Yes it’s a lot cheaper than pro dog raw for example but I am more than happy with it and so are my dogs. I have a chihuahua, lhasapoo and a cocker and all 3 of them lick the bowl clean. I would like to add that I also add veg, duck feet, liver, hearts etc myself but it makes a great base to add all of these things. My experience has been all positive

Have used DAF for a number of years but this month's food was awful. The beef and blueberry was mostly huge lumps of bone and I found lead balls (likely buckshot) in the dogs bowl after feeding them game, I have also found bits of blue plastic in the meat. I emailed with pictures a week ago and have had nothing back. Now got a freezer full of meat I can't use and have had to do another order from a different company.
Really disappointed as they have previously been very good.

Honest and real raw food. Possibly not for the faint of heart as you can see what you’re getting, instead of it being pulverised and turned into paste.
My dogs love it and there is a great range of different meats.

This should be ZERO STARS. Poor quality food with huge lumps of bone and excessive amounts of bone. The customer service is clearly as poor as the standard of food. The outrageous lie that no one else has complained about the same thing.

My dog was sick 5 times in 7 hours and bought up nothing but bone.
There is no way whatsoever that the packet of food she ate which was Beef & Blueberry mince had only 10% bone it looked more like 70% bone I refuse to give her this brand ever again it was absolutely awful

I’m absolutely devastated by my experience with Durham Animal Feeds (DAF). After feeding their raw dog food to both of my dogs, they became severely constipated and in pain. One of them had to undergo an anaesthetic procedure to remove excessive bone buildup—costing me over £1,200.

The food was labeled as containing 10% bone, but this was completely inaccurate. The actual bone content was vastly higher, and had I known, I would never have fed it to my dogs. This mislabeling put their health at serious risk.

I contacted DAF with a vet report, expecting at least a response, but they have completely ignored me. No apology, no explanation—just silence. It’s shocking that a company supplying pet food would show such a total lack of care for their customers and, more importantly, the health of their animals.

I strongly urge other pet owners to think twice before buying from them. The risk simply isn’t worth it.

Shocking, found teeth in the raw and the bonne pieces are way too big, they really just don't check or care 🤬

I was recommended this product by a friend and I didn't check the reviews - I wish I had! After witnessing my dog losing weight, his coat changing, a huge loss in energy and general decline in health, I realised that the food was the lowest quality you could imagine, I was heartbroken, poor Angus was desperately unwell. I checked the reviews and they are correct - plastic in packages of raw food, a token cranberry (to tick the 'fruit and veg' box), the fish was rancid - he will not eat fish at all now. The pricing is reflective of the quality - stay away and do not feed this to your animals.

Absolutely appalling company. The mince, when defrosted is more like slop, unless you find one that is so full of bones, it is inedible. Game products contain shot pellets. No warning of this on the packaging. Customer service is non existent.

I used Durham food for a few years and recently I have noticed much more larger bones in the raw food especially the lamb and other meat products my dog was having issues with passing the food. I have now switched to a different supplier which is much better quality.

Sadly greed has taken over this company.
A massive 56% increase in the product I buy from them from 2021 to 2024 and product is less dence with more water in it.
Amount needed to buy to get free
delivery has also increased.
Looking for a new supplier.

I thought I would purchase some treats for my dog whilst on holiday as know this company when being at our local store.

Whilst away I had a notification saying it had been delivered when checking with family they didn't recieve the item.

When checking my email it appeared royal mail had delivered to the invoice address and not the delievery address.

When emailing DAF customer service they apologies saying it was an error there end and they did not see the delivery address.

I asked could this be reimbursed or a new delivery sent out as we were on holiday. I had a picture of the delivery as the safe space was in the porch at the family members house as we don't have a porch we are street view.

They said they sent a driver to check a few days later to collect the parcel, but as we now live in a world where cars are not safe on our drives u guessed it the parcel was not there.

This was my first direct order and will not be using again as they will not reimburse or resend a order of £40 they want me to get in contact with the police get a crime number to report to them and RM for a error that they did.

It's a shame customer service has no part to play within this company when they were at fault.

I ordered 12 x 1kg bags of 'Chunky Free Flow tripe' costing £42.60 and didn't read these reviews, duh.
Well, the tripe is definitely NOT 'free flow' as claimed. It came as a frozen solid mass that took 4 hours to thaw enough to divide up into 3 meals. Once thawed the tripe is definitely NOT 'chunky'. It is watered mince.
I will be contacting the Advertising Standards Authority and Durham Trading Standards over the false statements on the packaging.
The delivery was good so I'm disappointed the product is so poor.

I would like to say what a wonderful company Durham Animal Foods are. It's such a pleasure to deal with them as they are all so friendly and give such good customer service both online, over the phone, out at shows and from their delivery drivers.

I've just had a delivery, on time and the delivery driver was very apologetic that I was missing 4 packs of one variety. No problem I told him, just refund for those. He left but then returned about 20 minutes later to say that he had found them on the van in a separate box. (I understand that they have new staff picking the orders and loading the vans back at HQ - accidents happen when people first start a new job). Now he could have just gone back to Durham North and refunded me but he came back to us instead. That's dedication and good customer service. 🌟

I've been using DAF over the last 4 years. I love serving their food to our 11yr old Westie and haven't had a problem with large bones pieces in it. She loves it and it seems to suit her.