Daf Petfood レビュー 

Appalling customer service not one crap given. Had wall damaged, food dumped over the gate and the gate open for anyone to enter or take the delivery. Products returned which had made all three of my dogs ill and bloated - no contact from them and no refund given. Sorry I didn't contact trading standards with samples now.

this company really does take the mick. In the past two years their prices have increased by 60%...yes you heard my 60%

Chicken mince used to be £9.80 a box and now £15.80 it's disgusting.

Half the time the frozen food turns up defrosted, I have found metal and plastic in them before. And god forbid they would honour an order, if you order a week in advance with 100 in stock by the time they box up the order they have given your order to someone else. As I have a sensitive dog this is problematic.

have been using this company for almost 2 years now but just lately have not been happy with the quality of meat at all. As many others have said far to much bone and some of them are large and sharp. I had a whole box of duck last order that was off when defrosted and smelt worse than the tripe so had to bin that at a cost of approx £18. My dogs are leaving a lot of the food in their bowls now when they used to eat every bit and look for more and are sick a few times a week too - I even found some hard blue plastic lumps in some of the packs - one of them has recently been suffering with bad constipation which is now obvious by other comments is due to fact tha the bone quality is far to high. The prices are rising every time I order, so higher prices for poor quality meat - think its time to look around for diff better quality meat as my dogs are worth more than this - such a shame as DAF used to be such a good supplier. You need to sort it out DAF as looks like you are losing custom left right and centre!

I have been using daf (durham animal feeds) for over a year. Apart from one food that did have alot of bone, that I had to pick out all their foods have been great. I received my recent delivery on 18/7/2022 which was assorted meats, meaty mince, tripe and oily fish and an assortment of bones. Upon doing my dogs prep for next 2 weeks I can say that I am more than pleased with the quality of the food. They have always had a very good selection of meats and raw meaty bones. All arrived still frozen on one of their freezer vans and the driver was very helpful. One tip for all customers if you are not going to be in leave a note as to where you would like the food left especially on hot days

We are a small dog rescue in Nottinghamshire. We ordered some
Boxes from Daf and found around 6 portions of turkey and chicken mince to be ‘off’. I thought tripe smelt bad but this was horrendous and a funny colour.
Not all the first portions were off but after we got to 4 portions we rang them up and complained.
We were told they would come and collect the rest of the food that wS left from the order. 2 boxes went to a fosterer of ours so after ringing them up to say we needed 6 boxes collecting, I rang soon after and said there would be 8 boxes. I remember saying when do you next deliver ? I was told a week and a bit, so I said I would get the fosterer to return the boxes we’d given them so they could go back with the others fr the order, that we had previously rung about.
The driver came the following week but his paperwork said he had to collect 6 boxes. I said we had rung and now it was 8 boxes. He said he’d take them and he took a photo of the boxes he delivered and the boxes he was taking back. Because he’d taken photos in front of him I said oh I’ll take a photo of the boxes you’ve delivered and the boxes you’ve collected as well.the driver refused to take back the frozen food that had gone off and said ‘what can they do with that !’
I’d presume defrost it and smell it would be a good start !
We’ve had another delivery since and again have some smelly portions.
I asked my boss if we’d had a refund for the 2 boxes extra and she said no.
After contacting DAF - we were told they’d given us a refund for the 6 boxes requested to be picked up and that’s all they took. I have photographic proof which I sent and they are still denying it and have also said we’ve had a refund for 6 boxes. We haven’t they were swapped for start.
We were told the driver was only allowed to pick up 6 boxes else he’d be over his weight limit - yet he took 8. We were told the driver will have disposed of the other 2 boxes ? Where ? In a ditch or his own freezer ?
Disgusting way to treat a dog rescue so we have told all our followers not Tobias them again. Don’t call us a liar as now we’re calling you out.

DAF food recommended to me by my breeder. Website offers a number of options and delivery dates. I love the fact DAF deliver their own product and thus I have to assume understand how to handle the product (frozen raw meat). Any questions I have had have been dealt with quickly by the helpful customer service team. Most importantly my dog is very happy with the food, good choice and quality. Would recommend

DAF was recommended to me by the breeder of my puppy. my first order was placed for delivery on the 25th. I did not receive my two hour delivery slot email. I called them to ask about my delivery only to be told that they were unable to take the payment. There is no reason for the payment not to go through. They said that they tried to call me which was incorrect as I’ve had no missed calls from them or a voicemail left. Then they tried to say that they had sent an email which again was incorrect as I had gone through all the emails from the date that I placed the order to present and no email has been sent. I even make sure to check the junk folder. There was nothing no correspondence of any kind from this company. They tried to give me the runaround and saying all we can deliver next week which was no good because I was at work. Then I get to could we not leave it in a safe place absolutely not as I work 12 1/2 hour shift and I’m not willing to leave me outside for that long. They said they would investigate. As you would expect I’ve not had a call back. The customer service is appalling. VERY Bad communication! I would recommend not using this company. AVOID!!!

Absolutely appalling quality. My boxer has been on raw for 5 years, changed to DAF Duck Mince due to supply issues with our usual food.

Excuse the pun but my boy has been sick as a dog for a week now. I have 40+ packets of this that I now refuse to feed my dog due to large bones, low meat content and far too high fat content. Most of the bits my dog is throwing up are large bones and duck skin, looks absolutely disgusting. The packets when defrosted are literally a creamy colour, high fat content and appauling quality control.

Will never use DAF again, please take head of this warning and use a supplier that actually cares about what they put into their products.

Your four legged friends are worth more than this!

I actually don't mind the food - good variety and decent price, dogs liked it. However they repeatedly failed to fulfil my order correctly despite everything being "in stock" when ordered.

Turns out that their stock control system, if you can call it that, means that the more notice you give them of ordering in stock items, the more likely it is someone else who orders after you will be given what you ordered. Stock isn't ringfenced when you order so the "in stock" levels mean very little.

Then all you get as a suggested resolution is a replacement with food than was cheaper than what you bought and no mention of any difference in cost or compensation for the rubbish service.

Did complain but evidently they're not really interested so I'll find another company.

Far to much sharp bone content made my
dog sick. She eventually went totally
off her food.I changed dog food now she's
back to enjoying her food again.

Have tried a variety of brands, this is the worst. Have to sift through it to take out big shards of bone. Dreadful.

I have been considering changing my dog onto raw food and had been looking at the best foods to buy. Daf Petfood came bottom of the list. I have read throw loads of reviews and aprt from 1/2 they are all bad so I will not be buying this food, my boy is to precious.

Customer service is appalling. I spend £70-£85 each month on dog food. I placed an order of 5 boxes and only 3 were delivered on Friday. I rang them up yesterday to discuss this and was told that 4 boxes were delivered (still missing one). I said that I only had 3 boxes and they disagreed with me. Saying that there is photograph of 4 being placed on the door step I asked to see the evidence of this and they said they would send it but still haven’t received it. Clearly there is no proof! I said that my mum and step dad were both home when the delivery arrived and the delivery man didn’t ring the doorbell or knock on the door, my mum only noticed as he was driving away that there must be something at the door. They told me ‘James is one of our most experienced and trustworthy delivery drivers and that he rang the doorbell and knocked on the door before putting it on the floor because of no answer as common practice’ How she knew he knocked and rang the doorbell is beyond me as she said this as I phoned them up first time, so very unlikely he was stood next to her to answer what he did or didn’t do. Also, I know for a fact he didn’t ring the doorbell or knock. I was 2 boxes down, they have sent out one box of a completely different meat but I am still left one box down. The two women I spoke to were incredibly rude and unhelpful. The bone content is also extremely high, I feed half of a complete feed and half of a meat only feed to balance it out. But I am so disappointed with the lack of help and just being plainly rude to me on the phone. I know only 3 boxes were delivered as that is all we have and I know he never knocked on the door. I haven’t been sent any photographic evidence as they told me they would. Which clearly shows that she was lying. Why they can’t help either by refunding or just sending out what I ordered is beyond me!

Used this company for several years. Spending several hundred pounds a month. Had an issue a month back with products causing all my dogs to be I’ll. wouldn’t refund as against their policy. Then this week my order didn’t turn up. No call, no email. Made a complaint and explained I was out of food so they’d need to courier some before the usual weekly delivery as I was away and didn’t want to put this on my pet sitter. They refused. All they’d do is a delivery a week later. No gesture of good will to courier an order, no offer a discount. Nothing. Company is fine unless you reach a problem then they don’t give a dam. Shocking customer service and won’t ever use again

I’d read reviews previously about people finding foreign bodies in the meat such as metal, plastic etc I carried on using it as if never found anything myself. Imagine my surprise when I did find a used blue plaster buried in my most recent packet of DAF! This has really put me off feeding DAF to my dog and so I won’t be using them again.

AVOID!!!!!! Caused my baby boy to be SEVERELY ILL!!!

Been using these for the past 2 almost 3 years, not many issues, just bought over £60 worth of food from them and nothing but issues. Too high bone content so it's ended up making my pooch extremely constipated, to the point that when he managed to finally go he was actually bleeding, nothing but vet visits and lots of money later and we finally have a healthy boy, slowly getting back to his usual bubbly self bur for the past week that has been far from the case💔

He actually turns his nose up at this food now, even when he was starving he refused to eat it, never had that in the past!!

Customer service is appalling, extremely rude and self-righteous. Even hung up on us, great customer service skills there👍🏼

Please, please AVOID!!! I don't want anyone else's furbabies being ill because of a company that just does not care💔

Staff are beyond rude. No help or friendly service at all on the phone to the south east phone line.

I have been with DAF for 9 years and seen the quality of meat go do with increasing price hikes. The service is abysmal with missing products ordered a frequent event. The delivery men can only apologise.
The beef chunks are disgusting. When defrosted it is just skin and bristles. Never used to be so.
The pretty packaging now used is useless. Do people realise you can’t put it in the recyclable. It has to be taken to a place that deals with this product. The bags often split so defrosted juices spill everywhere.
I used to recommend DAF., but no more. My sister and I are of the same opinion.

Shocking
I went away from DAF due to its shocking quality and ridiculously high bone content and terrible meat quality. Had hoped it was just a blip. My wife bought some DAF again recently by mistake and nothing has changed. It’s like spooning through grit that’s even after I have removed all the big shards of bone.
My dogs stool are like dust and she struggles to pass. It’s all going in the bin.
I want to add that the mince I now use instead is the same price but 100x the quality.
Spend 5 mins on Google and my review will be verified. Go elsewhere.

Been using Daf for 8 years on my 10 year old and now on my 4 month old pup. Started her on the mixed premium meals and all good, how ever started to notice big bone pieces in the Premium. So thought it was just one off but now in budget brand the bone chucks are just ridiculous and are going to cause some serious blockage in dogs. Once iv used up my months supply I'm going to another supplier as spending 10 minutes a food portion picking out the bone chunks is not worth it. Looking at all other bad reviews I'm not only one. Plus all your sprats are rotten as I returned 4 bags and retailer opened up 9 bags whilst I was there all rotten.