Dailypoppins レビュヌ 

204
•
TrustScore 5段階評䟡の3

2.9

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レビュアヌのコメントを芋おみたしょう

5぀星のうち2の評䟡

Terminated the agreement with the Rickmansworth franchise a few weeks ago. The cleaning aspects were okay but they never took the full 2hrs booked. Real problem was the lack of care around security. O... もっず芋る

5぀星のうち5の評䟡

Recently hired for an end of tenancy clean and must say they were brilliant. There were one or two spots found on the checkout report that had been missed, but they returned immediately to rectify, so... もっず芋る

5぀星のうち1の評䟡

Took my card details to take payment for my first clean. Booked in for arrival between 9-11 nobody showed up, nobody answering phones. I received a lazy text message saying they made a mistake all hum... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

After 2 hours Natalia and her Polish team left my property sparkling?, spotless ? I don't know how to adequately describe the difference she and her team made. Congratulations to Daily Poppins. Incre... もっず芋る

䌁業が回答したした

䌁業情報

  1. 枅掃員

さたざたな倖郚゜ヌスから提䟛された情報

Home Cleaning Specialists All franchises independently owned and operated


連絡先

2.9

たあたあ

TrustScore 5段階評䟡の3

204件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 66に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

2.9

すべおのレビュヌ

(204)

過去12か月のレビュヌ数: 8ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

A brilliant service from Daily Poppins Stamford

The cleaning teams are incredibly professional and leave our home immaculate. They go above and beyond! We wouldn't hesitate to recommend them to anyone.

2024幎2月8日
自発的なレビュヌ
Dailypoppins ロゎ

Dailypoppins からの回答

Thanks for leaving a review. I will ensure to let Jill and her team know.

5぀星のうち5の評䟡

The teams are very professional do


The teams are very professional and do a thorough job. The house always looks sparkling after they have been. I thoroughly recommend this company.
Mrs B

2024幎2月6日
自発的なレビュヌ
Dailypoppins ロゎ

Dailypoppins からの回答

Thank you for taking the time to review our services. We will let the staff know you left them a 5 star review.

5぀星のうち4の評䟡

Very efficient

Very efficient and reliable cleaners.

They do a pretty through clean although could be better

2024幎2月6日
自発的なレビュヌ
Dailypoppins ロゎ

Dailypoppins からの回答

Thanks for the review. We will definitely take note of the could do better and aim to improve to 5⭐ next time

5぀星のうち5の評䟡

Always great service and the ladies are


Always great service and the ladies are courteous and mindful if you are home. Would recommend every time.

2024幎2月2日
自発的なレビュヌ
Dailypoppins ロゎ

Dailypoppins からの回答

Thank you for taking the time to leave us a review. I will pass your kind comments onto the staff who attended your home.

5぀星のうち5の評䟡

High quality cleaning service

High quality cleaning service, my place looks brand new and clean after a visit by these very professional staff. I highly recommend this company. This was the Peterborough branch.

2024幎1月31日
自発的なレビュヌ
Dailypoppins ロゎ

Dailypoppins からの回答

Thank you for you 5 🌟 review I will let the staff know how pleased you was with the service they provided

5぀星のうち5の評䟡

Daily popping Newbury

I have been using daily Poppins Newbury for a few months now , great service as always. Prompt response around any queries and flexible around changes in timing if needed

2024幎1月19日
自発的なレビュヌ
Dailypoppins ロゎ

Dailypoppins からの回答

Thank you for your review of the Newbury branch. We will look forward to cleaning for you again soon

5぀星のうち4の評䟡

Fantastic job

I arranged for their cleaning services, everything was explained and any questions were answered. They were on time and did everything as agreed and done a fantastic job. I will a range further visits.
The people were friendly & chatty and would recommend them.

2024幎1月19日
自発的なレビュヌ
5぀星のうち1の評䟡

Awful cleaning, damaged property

Re: Basingstoke Branch - The cleaners poorly cleaned the items I gave them to clean, and proceeded to clean other items I told them not to. They also damaged my freshly painted walls and baluster. I asked for a refund but no responsibility was taken, in conclusion I was rudely denied any money, discount or reparatory cleaning service.

2024幎1月3日
自発的なレビュヌ
Dailypoppins ロゎ

Dailypoppins からの回答

I’m sorry you was disappointed with the service provided however as we explained during our telephone conversation our staff worked continuously during the time you paid for and they followed your instructions. When they’d completed the time slot booked you thanked them for their efforts and they left however you have now raised concerns regarding some items you believe were missed such as inside the toilet cistern and behind the kitchen kick boards neither of which is something we would generally clean as these are not standard practice in any case you would have needed to have booked more time to allow for more cleaning to have been done as the staff did as much as possible in the time allocated. Once again we are sorry you was not entirely happy with what our staff was able to achieve.

5぀星のうち1の評䟡

Used my private driveway to do a


Used my private driveway to do a three-point turn, instead of driving 10-seconds up the road where there’s a turning circle. This company is working frequently on my road so well aware of the turning circle merely seconds away.
The clearly don’t respect a person’s private property so I wouldn’t trust them to clean my house.

2023幎8月8日
自発的なレビュヌ
5぀星のうち1の評䟡

Ripped off

Extortionate amount of money for a basic service from the Stamford team. We asked, were quoted and paid for a thorough/deep clean of our key living spaces and essentially received a basic surface clean of the most obvious areas. Quoted for and expected a 220 minutes clean and 3 cleaners were here for 77 minutes. Key and obvious parts were missed in rooms despite the fact I insisted these rooms were the priority at the start. No effort or pride taken in the clean or work and only refunded £40. If it was my company I would have either come out and seen the job or sent them back. We still had to pay £108 which is ridiculous considering are previous cleaner charged us £30 for the same work and did a considerably better job. Stay well clear!

2023幎8月9日
自発的なレビュヌ
Dailypoppins ロゎ

Dailypoppins からの回答

Sorry to hear you were disappointed.

You booked the minimum of 220 minutes of service time
To quote you “do as much as they can” in the time.
Prioritising requested areas.
Our staff did as much as possible and actually they spent 240 minutes cleaning so 20 minutes longer than paid for!

Our service costs were given and accepted by you at the time of booking when it was also explained the price included uniformed, insured, DBS checked staff as well as all materials, equipment and Vat.

When you complained we reduced the the price as a gesture of goodwill which you accepted!!

Again I’m sorry that you was disappointed but clearly you needed a much longer service call to achieve the level of service you required.

5぀星のうち1の評䟡

Absolutely appalled by the service of


Absolutely appalled by the service of Daily Poppins Stamford. Booked a one off blitz clean of my house - quoted £148 for 220 mins. I put in an email I assumed this was more than one person for this amount of time at that price and I was not corrected about this. So when 3 people turned up and cleaned for just over an hour I was horrified! I was told the time is divided by 3!!! Nearly £50 an hour completely outrageous when I had paid my previous cleaner £15 an hour and she was marvelous. If I had known that in advance I would have not gone anywhere near as firstly that is extortionate and secondly there is no way a house can be thoroughly cleaned in that amount of time. When I complained I was told it wasn’t possible to do a thorough clean in that time - then why on earth quote for it!! And on the invoice they wrote ‘thorough clean’ it was barely a surface clean. They did offer a partial refund however I still paid 3 times what I would have done for my previous cleaner.

Response to reply:
Have gone back through all emails and you did not in any email explain what the costs included so this is a lie in your reply. I said clearly the costs must be for more than 1 person and you did not say that was incorrect. I said I wanted a full ‘blitz’ of the house this was not done in any room let alone of the house. The rooms that were requested to be priority also not thoroughly cleaned. When the 3 people turned up we expected all of them to be there for the 220 minutes based on the price - I had actually expected 2 people for the 220 minutes so thought 3 was even better service

until they all left an hour and a bit later.
I would have expected a much larger refund and/or an offer to come back and complete the job.

2023幎8月9日
自発的なレビュヌ
Dailypoppins ロゎ

Dailypoppins からの回答

Sorry to hear you were disappointed.

You booked the minimum of 220 minutes of service time
To quote you “do as much as they can” in the time.
Prioritising requested areas.
Our staff did as much as possible and actually they spent 240 minutes cleaning so 20 minutes longer than paid for!

Our service costs were given and accepted by you at the time of booking when it was also explained the price included uniformed, insured, DBS checked staff as well as all materials, equipment and Vat.

When you complained we reduced the the price as a gesture of goodwill which you accepted!!

Again I’m sorry that you was disappointed but clearly you needed a much longer service call to achieve the level of service you required.

5぀星のうち5の評䟡

Oxford Franchise

Oxford Franchise. The team did an excellent job! very friendly and they stayed overtime to ensure the main requested areas were completed. Will definitely book again.

2023幎6月19日
自発的なレビュヌ
5぀星のうち1の評䟡

Underwhelming clean, no refunds

Oxford Franchise. Paid for two visits, the quality of the clean on the first visit was underwhelming. Asked for my money back for the second visit and was refused. They didn't turn up for a second visit.

I contacted ag___.fu____ at dailypoppins.com on 05/06/23 at 08:41 and 07/06/23 at 22:04, with no response after two weeks.

2023幎6月2日
自発的なレビュヌ

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