The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Found everything painful. Constant bills that cannot be sent to tenants, long wait times on calls, and now I'm getting sent bills that do not state what they are for, despite no longer having an accou... もっと見る
企業が回答しました
I had an excellent experience with the customer service team. I contacted them via live chat regarding a billing issue, and Cerease responded promptly, reviewed my account and referred my case to th... もっと見る
企業が回答しました
Sara has been absolutely fantastic throughout the whole process. She took the time to understand my situation and made sure everything was sorted. If you're in Sara's hands, you're definitely in safe... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
連絡先
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, 英国
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4.5
優良
958件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick and helpful
2026年3月11日
自発的なレビュー
Data Energy からの回答
Dear Hazel,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Taya is absolutely AMAZING
Taya is absolutely AMAZING, super fast and helpful.
Strongly recommend her services.
2026年3月10日
自発的なレビュー
Data Energy からの回答
Dear Anca,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
it was easy and not a long wait to get…
it was easy and not a long wait to get my query sorted
2026年3月10日
自発的なレビュー
Data Energy からの回答
Dear Juhi,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
My problem was solved very quickly!
2026年3月4日
自発的なレビュー
Data Energy からの回答
Dear Galyna,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Data Energy からの回答
Dear Kashvir,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Great customer service team.
2026年3月5日
自発的なレビュー
Data Energy からの回答
Dear Ben,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Data Energy からの回答
Dear Tanya,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Data Energy からの回答
Dear Wah,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Avoid this company at all costs – shocking customer service and deliberately obstructive
I raised a clear ticket #49251 about billing error on 29 December 2025. Over two months later, after four useless advisors and multiple escalations, they finally admitted a £16.09 overcharge and applied a credit.
But instead of fixing it, they closed the account while money was still owed, locked me out of the portal, and refused to provide any payment details despite my repeated requests. They forced me into a position where paying the original invoices would have meant overpaying by £16.09.
My formal complaint (ref: CON-2747178009) was logged a week ago after multiple requests.
Today – 2 March 2026 – I only finally received the bank account number and sort code because an automated “overdue” bill landed in my inbox. That’s the first and only time they gave me a way to pay.
This isn’t poor service. It’s deliberate obstruction. Their charges are also extortionate – we were forced to use them by the landlord and would never choose them voluntarily.
I have now paid the correct amount, but only after an absolute nightmare. Do yourself a favour and stay far away from this shower of incompetents.
Worst energy provider I have ever dealt with.
2026年3月2日
自発的なレビュー
Data Energy からの回答
Dear Bahareh,
Thank you for your further feedback.
The £16.09 credit was not applied as a result of repeated tickets or escalation. It formed part of a wider tariff correction after updated supplier information was provided to us. Once this information became available, we recalculated the applicable rates and applied the necessary credits to all affected accounts. The original tariff had been calculated using the information supplied to us at the time and approved in line with standard process, rendering our customer care team advice as accurate as it could have been when you first queried this.
When an account is updated with a resident's move out, the respective online portal access automatically ends. However, payment information remains available on all invoices, we've kept customers updated regarding their development's tariff and credits, and our team provided both account statements and written confirmation of the adjusted balance payable on several occasions given the invoices outstanding and the applicable credit. At no point were payment details withheld.
The recent correspondence you refer to is not a newly issued bill but rather a reminder letter triggered by the balance outstanding, as advised by our customer care team, becoming overdue.
For clarity, Data Energy is not an energy supplier. We act as the appointed metering and billing agent for the development, and one of our many roles is to calculate tariffs based on the supplier information provided to us and apply them should they be approved by our client.
We appreciate that the process may have felt frustrating. However, we cannot agree that there was deliberate obstruction when payment information has always been available and balance information was provided throughout via your present ticket.
We’re pleased that the balance has now been settled. Your case remains with our Escalations Specialist, who will be in contact with you directly to discuss the matter further and bring this matter to a conclusion by 10/03/2026.
Kind regards,
Data Energy
Data Energy からの回答
Dear Cathy,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Good customer service from Data Energy
I'd like to credit Taya for her help in resolving an issue. She was clear and very useful. Thanks!
2026年2月26日
自発的なレビュー
Data Energy からの回答
Dear Adam,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Hello
Hello. I want to thank Djamel for the work he did to help me clarify a situation. He is very good at what he does.
2026年2月25日
自発的なレビュー
Data Energy からの回答
Dear Ionut,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Djamel and the team!
Kind regards,
Data Energy
Data Energy からの回答
Dear Aleksandra,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Data Energy からの回答
Dear Folasade,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Chloe and the team!
Kind regards,
Data Energy
Electric bill
Danielle He helped me a lot in my case and has been very quick and kind.
2026年2月20日
自発的なレビュー
Data Energy からの回答
Dear Jadidia,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Danielle and the team!
Kind regards,
Data Energy
Taya- excellent customer advisor
I spoke with Taya who was very helpful and efficient. She managed to get up my information and process my query very quickly. Sent me a follow up email and ensured I had everything I needed before the call ended. Very friendly and helpful!
2026年2月23日
自発的なレビュー
Data Energy からの回答
Dear Michel,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Cerease was lovely on the phone and…
Cerease was lovely on the phone and very helpful to solve the query. Data energy rules would need some improvement to be more client friendly and practical but this is another story. She is excellent at her job.
2026年2月20日
自発的なレビュー
Data Energy からの回答
Dear Ivan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
I recently contacted customer support…
I recently contacted customer support regarding an issue with my district heating and hot water billing. I had the pleasure of speaking with Taya, and I was genuinely impressed by her professionalism and kindness.
She patiently answered all of my questions in detail and made sure I fully understood the situation. What stood out the most was how proactive she was — she not only clarified the issue but also provided several practical options to help resolve the billing matter.
It’s rare to come across someone so knowledgeable, helpful, and genuinely willing to go the extra mile. Taya made what could have been a stressful situation much easier to handle.
Thank you for the excellent service!
2026年2月20日
自発的なレビュー
Data Energy からの回答
Dear Xiang,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
The customer service team at data…
The customer service team at data energy are extremely knowledgeable, friendly and helpful!
Today I had the pleasure to speak to TAYA who is a credit to her company and to herself!
Having spent a lifetime in customer service which unfortunately is on the decline.
It is always a real pleasure to me to come across a company that still practices and encourages it.
Well done Data energy and thank you Taya for your help and advice which was spot on!
Thank you
2026年2月19日
自発的なレビュー
Data Energy からの回答
Dear Paul,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Data Energy からの回答
Dear Joph,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
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