The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... ãã£ãšèŠã
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Found everything painful. Constant bills that cannot be sent to tenants, long wait times on calls, and now I'm getting sent bills that do not state what they are for, despite no longer having an accou... ãã£ãšèŠã
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I had an excellent experience with the customer service team. I contacted them via live chat regarding a billing issue, and Cerease responded promptly, reviewed my account and referred my case to th... ãã£ãšèŠã
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Sara has been absolutely fantastic throughout the whole process. She took the time to understand my situation and made sure everything was sorted. If you're in Sara's hands, you're definitely in safe... ãã£ãšèŠã
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Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
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Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, è±åœ
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4.5
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Taya- fantastic customer service!
Taya was fantastic! I recently relocated to the UK and the process of setting up utilities was proving to be a daunting one. However, Taya explained the process to me patiently and was a tremendous help!!
The only drawback was the 1 hour on hold, but once I was connected to Taya, it was smooth sailing.
2026幎3æ25æ¥
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Data Energy ããã®åç
Dear Chris,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Taya was super helpful with my queryâŠ
Taya was super helpful with my query and was prompt in communication as well as making sure i was satisfied with the help i received!
2026幎3æ6æ¥
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Data Energy ããã®åç
Dear S,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Over and beyond the call of duty
Your colleague specifically went well out of her way to help me resolve an issue that I have been facing for some time
2026幎3æ23æ¥
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Data Energy ããã®åç
Dear Asif,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
In all these years of interactions withâŠ
In all these years of interactions with Data Energy, its been a great pleasure experiencing your professionalism, quick response times to issues that have cropped up and your overall service delivery. Many thanks Stephanie, its been such a pleasure working together to deliver to our mutual clients.
2026幎2æ25æ¥
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Data Energy ããã®åç
Dear Koby,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Stephanie and the team!
Kind regards,
Data Energy
Taya was very helpful when I requestedâŠ
Taya was very helpful when I requested bills for the properties we manage at Grange London. Great customer service, highly recommend!
2026幎3æ19æ¥
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Data Energy ããã®åç
Dear Bijou,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Live chat
I had a query which the online rep, Tara, solved quickly and efficiently.
2026幎3æ19æ¥
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Data Energy ããã®åç
Dear Simon,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Taya was so helpful and lovely
Taya was so helpful and lovely! An excellent team member :)
2026幎3æ18æ¥
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Data Energy ããã®åç
Dear Rahma,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Smooth move-out process and helpfulâŠ
Smooth move-out process and helpful support from Gemma and Cerease. Clear communication and timely follow-up â thank you!
2026幎3æ17æ¥
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Data Energy ããã®åç
Dear FY,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and Cerease and the team!
Kind regards,
Data Energy
Taya was very good
Taya was very good. Had a very good Communication skills loved the way she handed my case thanks.
2026幎3æ17æ¥
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Data Energy ããã®åç
Dear Fatime,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Sarah was absolutely outstanding
Sarah was absolutely outstanding. She took the time to really listen to my concerns about the large debt left behind by a tenant, and she approached the situation with genuine compassion. She clearly explained every part of my billing, identifying which charges were valid/void and which ones had already been sent to my building managers. - time period that the Tennant was accountable for.
She also helped clarify exactly which period the problematic tenant was responsible for, which lifted a huge weight off my shoulders. Throughout the entire conversation, Saran was organised, patient, and true to her word. She provided all the bills I needed promptly and made a stressful situation feel manageable.
Her professionalism and empathy truly set her apart. Iâm incredibly grateful for her support.
2026幎2æ25æ¥
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Data Energy ããã®åç
Dear Navinder,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Great customer service!
Great customer service!
Chloe was outstanding and help me with every problem I had.So kind and so professional!
Thank you very much!
Michael
2026幎3æ17æ¥
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Data Energy ããã®åç
Dear Michael,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Chloe and the team!
Kind regards,
Data Energy
Thank you so much Chloe you helped meâŠ
Thank you so much Chloe you helped me and very kind from you
2026幎3æ17æ¥
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Data Energy ããã®åç
Dear Sultan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Chloe and the team!
Kind regards,
Data Energy
Agent - Chloe
Agent â Chloe
Great explanation and to the point. Always a great experience with customer support.
2026幎3æ17æ¥
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Data Energy ããã®åç
Dear Natha,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Chloe and the team!
Kind regards,
Data Energy
Unable to speak via phone thereforeâŠ
Unable to speak via phone therefore forced to use chat
2026幎3æ16æ¥
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Data Energy ããã®åç
Dear Stephen,
Thank you for taking the time to leave us a review.
Weâre sorry for the recent phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, weâve introduced a new feature that lets you keep your place in the queue without staying on hold - the system will automatically call you back when itâs your turn.
Our Customer Care team is also available via one of the options below:
- Live Chat: Available on our Help Centre page, within the Residents Hub, Monday to Friday, 9 AM - 4 PM at https://helpcentre.dataenergy.co.uk/hc/en-gb - Our response time is between 5 - 10 minutes.
- Submit an Online Query: Available on our Help Centre page within the Residents Hub at https://helpcentre.dataenergy.co.uk/hc/en-gb/requests/new - Due to the volume of queries our current response time is between 5 - 7 working days.
Upon reviewing our records we can see that the livechat was picked up by our team in less than a minute of this being passed on to an operator and that the matter was fully resolved within less than 40min. We were wondering if you could amend your review to reflect as well the customer service you received from the team member that assisted you with your live chat today.
Kind regards,
Data Energy
Really poor customer service as alwaysâŠ
Really poor customer service as always with Data Energy, difficult to get phone calls answered so email is the only way to get a slow reply. Our whole block of apartments (200) hate that this company runs all our hot water and heating bills, but sadly its not upto the owners to change them!!
Ps as you can see from their reply they didn't answer my call for 15 mins and I had to email them . Yet sadly they say their time delay is acceptable at 5-7 days great service !!
2026幎3æ6æ¥
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Data Energy ããã®åç
Dear D,
Thank you for taking the time to leave us a review. We're really sorry to hear about your experience.
Please note we are third-party metering and billing agent appointed by the managing agents of your building, acting on behalf of the utility supplier (typically the building owner/freeholder). We are required to conduct metering and billing services to the development as per the processes established with our client - any deviation from this would be a breach of our contractual obligations.
Weâre sorry for the recent phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, weâve introduced a new feature that lets you keep your place in the queue without staying on hold - the system will automatically call you back when itâs your turn.
Our Customer Care team is also available via one of the options below:
- Live Chat: Available on our Help Centre page, within the Residents Hub, Monday to Friday, 9 AM - 4 PM at https://helpcentre.dataenergy.co.uk/hc/en-gb - Our response time is between 5 - 10 minutes.
- Submit an Online Query: Available on our Help Centre page within the Residents Hub at https://helpcentre.dataenergy.co.uk/hc/en-gb/requests/new - Due to the volume of queries our current response time is between 5 - 7 working days.
Weâve reviewed your account and can see that your query related to a change of tenancy.
As mentioned on our phone line recording, tenancy changes need to be submitted using the relevant online form. Our Customer Care Team also explained this process during your recent call with us. Once the form was submitted, our team updated your account and confirmed the changes within five working days.
We understand you may have hoped for an even faster update. While we always aim to respond as quickly as possible, the current volume of queries means our response times are generally around 5â7 working days. In this instance, the account update and a response to your ticket was completed within that timeframe.
Kind regards,
Data Energy
RMGHEA01
I recently moved into this property and honestly I had never heard of a company like Data Energy before. Normally in the UK you simply pay gas and electricity to a standard regulated energy supplier. What this company is doing feels extremely unfair and questionable.
If you ever see that a property requires Data Energy, my honest advice is avoid it and run away.
First of all, I barely use heating or air conditioning, and I was abroad for two months (December and January), yet they still charge me around £30 every month in admin and standing charges for a single room with zero consumption. Charging tenants fixed fees with no real usage raises serious questions.
Under the UK Consumer Rights Act 2015, companies must ensure their charges are fair, transparent, and proportionate. Charging excessive âadministrationâ fees while providing almost no service does not feel reasonable or fair to tenants.
Customer service is also extremely poor.
They provide a phone number that nobody ever answers, and their email responses take ages. This is unacceptable for a company handling essential household utilities.
Another very concerning practice is that they send billing reminders not only to the tenant but also directly to the landlord or property owner. I have never seen any legitimate energy supplier do this. It feels like they are trying to pressure tenants into paying immediately by involving the landlord, which is completely inappropriate.
Under Ofgem consumer standards and fair billing practices, energy companies should treat customers fairly and provide reasonable time to resolve bills, not pressure tenants with constant reminders.
I have been in the property for only three months. I already made a £100 payment last month, yet a week later they sent a reminder claiming the bill had not been paid.
It gets worse.
They sent a first reminder on 6 March, and then another reminder on 13 March for a £30 bill. Sending multiple reminders within days for such a small amount shows how aggressive their billing system is.
They also threaten a £50 late payment fee, which is completely disproportionate. Most normal energy providers charge £10â£20 at most, and often only after a long delay. Excessive penalties like this may also fall under unfair contract terms under the Consumer Rights Act 2015.
Another strange thing is that tenants cannot opt out of this company, which removes any freedom to choose a supplier. In the UK, consumers normally have the right to choose their energy provider, so being forced into one system is extremely concerning.
I have also spoken with several other residents in the building, and they all expressed the same frustration and dissatisfaction with this company.
Overall, this company operates in a way that feels predatory, aggressive, and extremely unfair to tenants. Their billing practices, lack of customer service, and pressure tactics raise serious concerns about whether they respect UK consumer protection laws.
My advice to anyone renting in the UK: if a property uses Data Energy, DO NOT SIGN the contract! THEY ARE A SCAM
2026幎3æ12æ¥
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Data Energy ããã®åç
Dear Sky,
Thank you for taking the time to share your feedback.
We believe it is important to clarify how the billing arrangement at this development operates so that readers have an accurate understanding of the situation.
Firstly, properties at this development are not supplied by individual domestic gas connections where residents can choose their own provider. Instead, the building is connected to a communal Heat Network which generates and distributes heat energy to provide heating and hot water to the properties.
Because the building operates on a communal system, billing does not function in the same way as traditional domestic gas supply. The heat supplier is the party that owns the communal Heat Network, typically the freeholder or building owner.
The building owner has appointed managing agents to manage the development on their behalf, and we have been appointed through them to provide metering and billing services. As a third-party billing agent, we administer billing in accordance with our clientâs instructions. They determine how billing is structured, the tariff applied, how accounts are set up and the credit control process.
Under these instructions, the property owner is recorded as the account holder as they remain ultimately responsible for the property. Billing and reminder correspondence must therefore always be issued to the landlord. Tenant details can only be added where the landlord or their letting agent requests this. When requested, billing may be split according to tenancy dates and correspondence can also be sent to the occupier.
With regard to billing reminders, invoices are expected to be settled within the 14-day payment period shown on the bill. If a balance remains unpaid once overdue, a first reminder is issued, followed by a second seven days later if the balance remains outstanding. The correspondence explains that a £48 late payment fee may be applied if payment is not received within 21 days of the first reminder and within 14 days of the second reminder. This process forms part of the agreed credit control procedure with our client and is applied consistently across accounts. Where balances are difficult to settle in one payment, customers may contact our team to request a payment plan.
Regarding the tariff, fixed charges relating to the operation of the communal Heat Network and the metering and billing services provided to the development can be recharged to residents. These costs are shared across the properties connected to the system and are reflected on invoices as a fixed daily charge (pence per day), which applies regardless of individual heat consumption. The tariff itself is approved by the heat supplier through the managing agents.
For clarity regarding our support channels, our Customer Care Team is available Monday to Friday between 09:00 and 16:00 via phone and live chat. Customers can also contact us by submitting a ticket through our support system, with responses currently provided within 5â7 working days due to enquiry volumes.
Finally, we would like to address previous communication with you. When you first contacted our team via live chat, the interaction unfortunately included repeated abusive and offensive language directed towards staff before they had the opportunity to assist you. Our team asked that the conversation remain respectful; however, as the language continued, the chat was ended in line with our zero-tolerance policy towards abuse directed at staff.
Following this interaction, your letting agent was informed that we would no longer engage directly with you. This decision was taken to protect our team, who are entitled to work in a respectful environment. As a result, matters relating to the landlordâs account must be addressed through the landlord or letting agent, who can liaise with us on the account holderâs behalf - this is the case unless a more respectful approach is adopted when contacting our team.
Kind regards,
Data Energy
Excellent customer service
I am new to the UK and still donât know much about bills, Taya was so patient and helpful, she was explaining everything in detail and making sure I understood everything.
I really appreciate her service was outstanding.
2026幎3æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Rasees,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Teams always love and I believe thisâŠ
Teams always love and I believe this wil
Be my second review for Chloe lovely as always
2026幎3æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Mo,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Chloe and the team!
Kind regards,
Data Energy
Thank you for your help Sara
Thank you for your help Sara. You were very quick to respond to my queries. You explained everything very clearly and was very knowledgeable. Great Customer Care.
2026幎3æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Fatima,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Really lovely staff
I moved to the new apartment and felt very confusing about my bills, as they were mixed with the previous tenants'. So I asked for help three times in the chat box. Taya was really, really helpful, patient and kind compared to another agent. Finally solved my problems. Thanks to her!!
2026幎3æ11æ¥
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Data Energy ããã®åç
Dear Joca,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
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