The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... ãã£ãšèŠã
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Found everything painful. Constant bills that cannot be sent to tenants, long wait times on calls, and now I'm getting sent bills that do not state what they are for, despite no longer having an accou... ãã£ãšèŠã
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I had an excellent experience with the customer service team. I contacted them via live chat regarding a billing issue, and Cerease responded promptly, reviewed my account and referred my case to th... ãã£ãšèŠã
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Sara has been absolutely fantastic throughout the whole process. She took the time to understand my situation and made sure everything was sorted. If you're in Sara's hands, you're definitely in safe... ãã£ãšèŠã
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Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
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Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, è±åœ
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4.5
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Thank you
Thank you, Taya, for your kind assistance really appreciated
2026幎7æ1æ¥
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Data Energy ããã®åç
Dear Datuk,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya, as well as the team!
Kind regards,
Data Energy
Tara was super helpful friendly warmâŠ
Tara was super helpful friendly warm and reassuring . She was easy to communicate with and Iâm grateful she helped
2026幎6æ30æ¥
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Data Energy ããã®åç
Dear Customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Charging for mandatory admin charges onâŠ
Charging for mandatory admin charges on top of standing charge and then their support replies after 2 weeks. They blamed me for not paying bills when their direct debit system didn't work. No clarity on charges whatsoever, really expressive, even if you ask they don't really explain how they get the energy price so high.
2026幎6æ29æ¥
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Data Energy ããã®åç
Dear Nicola,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it would have been to experience delays in receiving a response and to receive payment reminders while your Direct Debit query was being investigated. While our team has been managing a high volume of customer enquiries, we appreciate your patience and apologise that we were not able to respond sooner.
We also appreciate that understanding heat network charges can be complex, which is why we provided a detailed explanation of how your tariff is calculated for your development.
We value your feedback and are always looking to improve our services. If you would like us to review your concerns further, please contact our Customer Care team and we'll be happy to assist.
Kind regards,
Data Energy
Sara was helpful and kind!
Been using data energy and theyâre very fast to handle and resolve queries. I spoke to Sara today and was very helpful and kind. She answered my questions very professionally and even helped me identify that I had a credit on my account. Was such a relief and a pleasure.
2026幎6æ26æ¥
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Data Energy ããã®åç
Dear Queenette,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Very helpful and knowledgeable responseâŠ
Very helpful and knowledgeable response from Taya.
2026幎6æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Geoffrey,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Excellent service from Sara
Excellent service from Sara. Sara helped me with a slightly complicated matter involving my property. Sara was able to walk me through the whole process in a friendly and very helpful manner. Super service and world away from the Datenergy of years ago....well done!!
2026幎6æ22æ¥
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Data Energy ããã®åç
Dear JN,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Danielle is amazing!
Danielle is amazing!! Kind and helpful amazing customer service:)
2026幎6æ18æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear LT,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Danielle and the team!
Kind regards,
Data Energy
Customer service when querying thingsâŠ
Customer service when querying things through the live chat is good, Cerease helped with a few queries I had regarding billing.
2026幎6æ17æ¥
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Data Energy ããã®åç
Dear Kamal,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Thanks so much to Taya for being superâŠ
Thanks so much to Taya for being super helpful and friendly!!
2026幎6æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Liam,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
My enquiry regarding a change inâŠ
My enquiry regarding a change in occupancy was dealt with quickly and efficiently. Taya was friendly and helpful.
2026幎6æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Mia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Great and quick
2026幎6æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Wouter,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Data Energy ããã®åç
Dear Lesford,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Thank you so much for your help⊠Danielle
Thank you so much for your help Danielle.
Very appreciated for your help.
best regards,
2026幎6æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Emily,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Danielle and the team!
Kind regards,
Data Energy
Sara was lovely and helpful and wasâŠ
Sara was lovely and helpful and was really quick. Great customer service!
2026幎6æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Alisha,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
I called in as I was confused about myâŠ
I called in as I was confused about my account and what I could see in terms of my usage and invoices. Cerease was so calm, kind and knowledgeable and explained everything so clearly that all my confusion and questions were answered in a few minutes. It was honestly such a lovely conversation that could have easily been a stressful one. She is a credit to your team!
2026幎6æ10æ¥
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Data Energy ããã®åç
Dear Miss Yasmin,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Sara was very helpful although it tookâŠ
Sara was very helpful although it took a long time to find my details.
2026幎6æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Jeanette,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Gemma was exceptionally helpful
Gemma was exceptionally helpful, supportive, and professional throughout. We have now exchanged and are due to complete on 12 June, which is also our moving date. We have been reassured by Gemma that our account will be finalised at completion and that no further action is required from us. We will receive the closing email and final bill on 15 June. Thank you so much for Gemma's kindness, professionalism and support.
2026幎6æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Paul,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
I had an issue with my billing and then an encounter with costumer service
I had an encounter with customer service after my energy bill was messed up by internal changes in the accounts at data energy.
I spoke to Cerease. She was great. Solved the issue in 10 minutes.
I was not impressed that my account codings were changed and that ended up in payments being messed up.
But customer service by Cerease was great. Thank you.
2026幎6æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Dimitris,
Thank you for taking the time to leave us a 4-star review. We really appreciate your feedback.
We're delighted to hear that Cerease was able to resolve the issue quickly and provide a positive customer service experience. We've shared your kind comments with her and the wider team.
We're sorry for the confusion caused by the recent changes to your account structure. While these changes were introduced to provide greater clarity around billing and payments, we appreciate your feedback regarding the communication provided and understand how this may have contributed to the issue you experienced.
Thank you again for sharing your experience with us.
Kind regards,
Data Energy
Cerease was very helpful.
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Dan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Great support
Great support! Every question I had was answered clearly and professionally.
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Ibrahim,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
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