The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... ãã£ãšèŠã
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Found everything painful. Constant bills that cannot be sent to tenants, long wait times on calls, and now I'm getting sent bills that do not state what they are for, despite no longer having an accou... ãã£ãšèŠã
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I had an excellent experience with the customer service team. I contacted them via live chat regarding a billing issue, and Cerease responded promptly, reviewed my account and referred my case to th... ãã£ãšèŠã
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Sara has been absolutely fantastic throughout the whole process. She took the time to understand my situation and made sure everything was sorted. If you're in Sara's hands, you're definitely in safe... ãã£ãšèŠã
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Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
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Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, è±åœ
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4.5
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I really like their call back service
I really like their call back service. I didn't have to wait on hold and they called me back within an hour. Detailed explanation given to my questions and found the experience really easy and stress free. Massive improvement from our previous billing agent
2026幎7æ30æ¥
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Data Energy ããã®åç
Dear SD,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Great customer service experience
Great customer service experience, really easy. Gemma was extremely helpful, attentive, and solved my issue with ease.
2026幎7æ30æ¥
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Data Energy ããã®åç
Dear Gabriel,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team.
Kind regards,
Data Energy
Taya was very helpful
2026幎7æ28æ¥
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Data Energy ããã®åç
Dear Mayowa,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Gemma was great
Gemma was great, explained and answered my questions in detail and settled my query quickly.
2026幎7æ26æ¥
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Data Energy ããã®åç
Dear O A,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team.
Kind regards,
Data Energy
Bad energy provider
Secretly increased the price of electricity while they suggested they were having the same energy price, and failure to provide VAT invoice
2026幎7æ24æ¥
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Data Energy ããã®åç
Dear Alex,
Thank you for taking the time to leave a review. We're sorry to hear about your experience.
We feel it's important to clarify the role we play at the development, as this differs from a traditional energy supplier. We, Data Energy, have been appointed, via the managing agents, to provide metering and billing services only.
The properties are connected to a communal energy system that generates and/or distributes the utility we have been appointed to bill on behalf of the supplier (typically the building's owner/freeholder) - supplier information can be found of the top right hand side of the invoices we issue.
To clarify, we do not own or operate the network, and we are not an energy supplier. Our role is to administer billing based on the structure, and processes agreed upon with our client.
Please note we do not make changes to tariffs independently and that we issue communications to customers to ensure they are kept informed whenever a tariff expires, is extended, or changes.
In relation to VAT invoices, the invoices we issue are to recover costs on behalf of our client and, unless instructed otherwise by them, are not issued as VAT invoices. As outlined in our FAQs, if you require a VAT invoice, we recommend contacting your building's managing agent directly, as they are responsible for confirming whether VAT invoices can be issued.
As we are unable to identify your account from your review, we would welcome the opportunity to look into your concerns further. Please contact our Customer Care team with your account details so we can investigate your specific circumstances and provide any assistance we can.
Kind regards,
Data Energy
Data Energy ããã®åç
Dear customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Excellent customer support
I had a query about my latest bill and changes to payment methods in the customer portal. Cassie who I spoke to was able to answer these queries and was very helpful and friendly.
2026幎7æ23æ¥
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Data Energy ããã®åç
Dear Graeme,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Customer support was excellent
2026幎7æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Adv,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team.
Kind regards,
Data Energy
Cassie is very friendly and helpful
Cassie is very friendly and helpful
2026幎7æ22æ¥
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Data Energy ããã®åç
Dear Qi,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Quick and efficient
Cassie was so helpful via the online chat in rapidly answering my billing query.
2026幎7æ21æ¥
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Data Energy ããã®åç
Dear Olivia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
30 minute wait but excellent experience once Taya was on the case
Although it took an absolute age (30 minutes ) to get through via the telephone number . When my call was finally answered , Taya immediately apologised for the delay after i highlighted the long wait with music on hold. She then efficiently helped me with my query and resolved the access issue that i had quickly. She was polite , cheerfiul and personable . This would have been a 5 star rating if the wait time at the beginning was shorter !
2026幎7æ14æ¥
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Data Energy ããã®åç
Dear Roland,
Thank you for leaving us a 4* review. We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Weâre sorry for the recent phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, weâve introduced a new feature that lets you keep your place in the queue without staying on hold â the system will automatically call you back when itâs your turn.
Our Customer Care team is also available via one of the options below:
- Live Chat: Available on our Help Centre page, within the Residents Hub, Monday to Friday, 9 AM - 4 PM at https://helpcentre.dataenergy.co.uk/hc/en-gb
- Submit an Online Query: Available on our Help Centre page within the Residents Hub at https://helpcentre.dataenergy.co.uk/hc/en-gb/requests/new.
Kind regards,
Data Energy
Data Energy ããã®åç
Dear Alex,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Issue was understood quickly and stepsâŠ
Issue was understood quickly and steps were taken to resolve it
2026幎7æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear CB,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Cassie was very helpful and resolved myâŠ
Cassie was very helpful and resolved my issue speedily.
2026幎7æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Sam,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Data Energy ããã®åç
Dear Shauna,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Very helpful and professional.
2026幎7æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Mike,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
It was good conversation thanks fromâŠ
It was good conversation thanks from Taya
2026幎7æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Shabir,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Good Service
They were able to respond and resolve our issue quickly. Cassie provided good and satisfactory service.
2026幎7æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Albert,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Helpful, friendly and quick response
Helpful, friendly and quick response
Cassie was brilliant at replying to my emails quickly, clearly and in friendly manner.
Faultless service
2026幎7æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear David,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Cassie was amazing
Cassie was amazing, a credit to your companyð
2026幎7æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear K,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie, as well as the team!
Kind regards,
Data Energy
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