The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... ãã£ãšèŠã
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I had an excellent experience with the customer service team. I contacted them via live chat regarding a billing issue, and Cerease responded promptly, reviewed my account and referred my case to th... ãã£ãšèŠã
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Sara has been absolutely fantastic throughout the whole process. She took the time to understand my situation and made sure everything was sorted. If you're in Sara's hands, you're definitely in safe... ãã£ãšèŠã
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Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
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Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, è±åœ
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4.5
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Data Energy are helpful and efficient
Taya is a patient listener, understood the issue and sorted it efficiently.
My only problem is the time it takes to get to the customer service representative.
2026幎5æ13æ¥
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Data Energy ããã®åç
Dear N,
Thank you for leaving us a 5* review, we really appreciate it!
Weâre sorry for the current phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, weâve introduced a new feature that lets you keep your place in the queue without staying on hold - the system will automatically call you back when itâs your turn.
We are pleased to hear that you are happy with Taya's customer service and have passed on your kind words to her and the team!
Kind regards,
Data Energy
They did eventually get back to me andâŠ
They did eventually get back to me and provide a satisfactory answer but it took so long I had already forgotten what about and who they were
2026幎5æ12æ¥
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Data Energy ããã®åç
Dear Bobodiva,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Great service
I recently received support from Sara (Customer Care) regarding a metering query, and I was very pleased with the service provided. She was polite, professional, and clearly explained the situation in detail following our phone conversation.
Her follow-up email was thorough and easy to understand, including a helpful breakdown of the consumption figures and possible causes for the higher invoice. I particularly appreciated her proactive approach in raising the query internally and keeping me informed of the next steps.
Overall, Sara provided an excellent level of customer service, and I would be happy to deal with her again
2026幎5æ11æ¥
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Data Energy ããã®åç
Dear Oana,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Advisor was promt polite and was veryâŠ
Advisor was promt polite and was very helpful.
2026幎5æ8æ¥
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Data Energy ããã®åç
Dear Coreen,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Data Energy ããã®åç
Dear Colin,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Excellent customer service from Chloe
Chloe handled my query thoroughly and in a friendly, courteous manner.
2026幎5æ5æ¥
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Data Energy ããã®åç
Dear Karen,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Chloe and the team!
Kind regards,
Data Energy
Stephanie and the team where extremelyâŠ
Stephanie and the team where extremely helpful and professional. Great customer service.
2026幎5æ1æ¥
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Data Energy ããã®åç
Dear Diane,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Stephanie and the team!
Kind regards,
Data Energy
Sara was very helpful with my request
Sara was very helpful with my request. She resolved my query quickly.
2026幎4æ30æ¥
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Data Energy ããã®åç
Dear Aishani,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Gas Bill £720
Oct-Dec 2025 got a gas bill for £565, 2 people, with less than average gas usage.
Contacted them to no avail. Paid it cause delayed fees are £50!
Jan-Mar 2026 a bill of £720!!! We werenât even at home during March.
Also no low income winter scheme applied, because reasonsâŠ
This company feels like a proper scam.
2026幎4æ17æ¥
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Data Energy ããã®åç
Dear Jon,
Thank you for taking the time to leave us a review. We're really sorry to hear about your experience.
We feel it's important to clarify the role we play at the development, as this differs from a traditional energy supplier. We, Data Energy, have been appointed, via the managing agents, to provide metering and billing services only.
The properties are connected to a communal energy system that generates and/or distributes the utility(ies) we have been appointed to bill on behalf of the supplier (typically the building's owner/freeholder) - supplier information can be found of the top right hand side of the invoices we issue.
This communal energy set up means that residents do not have individual utility supply(ies) or the option to choose their own supplier and subsequent tariff(s). It also means that discounts or schemes applicable to a regular supply set ups are not applicable, since the supplier is not a typical domestic supplier, but rather the company that owns the communal network at the development. However, we want to highlight that should any discounts or schemes be released by the government for this type of supply, we will be sure to get in touch about it.
To clarify, we do not own or operate the network, and we are not an energy supplier. Our role is to administer billing based on the structure, and processes (such as credit control) agreed upon with our client, the metering data available and the tariff approved by our client for their development.
Regarding the tariff, this is calculated as accurately as possible to recover sufficient funds to clear: the costs of the incoming supply to the communal energy system, the fixed costs associated with running the network and the metering and billing services required by our client for their development. There is no uplift in the tariff and this spread equally accross the period its applicable for and the number or properties at the development.
Weâre sorry for the current phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, weâve introduced a new feature that lets you keep your place in the queue without staying on hold - the system will automatically call you back when itâs your turn. This feature is mentioned on the automatic message when customers contact our Customer Care team over the phone.
Our Customer Care team is also available via one of the options below:
- Live Chat: Available on our Help Centre page, within the Residents Hub, Monday to Friday, 9 AM - 4 PM at https://helpcentre.dataenergy.co.uk/hc/en-gb - Our response time is between 5 - 10 minutes.
- Submit an Online Query: Available on our Help Centre page within the Residents Hub at https://helpcentre.dataenergy.co.uk/hc/en-gb/requests/new - Due to the volume of queries our current response time is between 5 - 7 working days.
We have looked through our records and were unable to find any correspondence with you. To assist you better, we reached out via Trustpilot to request additional details.
We look forward to receiving this.
Kind regards,
Data Energy
Gemma was great to talk too
Gemma was great to talk too! She spoke politely and reassuringly / took time to explain the process, simplified it and made it as easy as she could for me.
2026幎4æ20æ¥
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Data Energy ããã®åç
Dear Dee,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Been emailing customer service to sort an unpaid bills from client and because no one bothered to respond back we now received suspended account and if have a fee to reconnect.
Been emailing customer service to sort out an issue when a Bill hasnt been paid yet
2026幎4æ28æ¥
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Data Energy ããã®åç
Dear Lilly,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and would like the opportunity to look into this further for you.
Weâve reviewed our records and can see that our Customer Care team responded to your previous emails, with the most recent reply sent in January 2026. We havenât been able to locate any further correspondence from you after this point.
To help us assist you further, please share copies of the emails you mentioned we have not responded to so we can look into what may have happened and address the matter as needed. Weâve opened a ticket on your behalf to facilitate the above and provide further guidance regarding the suspension notice you received.
Kind regards,
Data Energy
We just switched to Data Energy andâŠ
We just switched to Data Energy and there isnât a reference number to identify my flat if I donât get into their portal before I pay. After payment via bank transfer, I was a bit concerned so I asked the portalâs chatbot. Eventually I got through to Taya and sheâs really helpful and followed up with me via email a couple of days later. Sheâs helpful and I am happy customer.
2026幎4æ24æ¥
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Data Energy ããã®åç
Dear Emily,
Thank you for leaving us a 4* review, we really appreciate it!
When you pay via Bank Transfer, you can utilise the account number as payment reference which will ensure the payment is allocated to your account. Nonetheless we do recommend payments to be made via the online portal as it gives you and our team an instant record of payments made to the account.
We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
I had a really positive experienceâŠ
I had a really positive experience speaking with Taya over Live Chat. She was friendly, professional and very helpful throughout the conversation. She took the time to listen and made everything clear and easy to understand.
Thank you for the great customer service!
2026幎4æ23æ¥
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Data Energy ããã®åç
Dear Anita,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
nothing solved
nothing solved. I keep receiving again and again the same message forwarding me to an article which solved nothing. Impossible to talk to a human. I did not manage to pay my bill. Horrible experience very frustating.
2026幎4æ21æ¥
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Data Energy ããã®åç
Dear Bruno,
Thank you for taking the time to share your feedback. Weâre sorry to hear about your experience.
To help manage the volume of queries we are receiving, when starting a live chat, our AI adviser, Eden, suggests articles based on your query that may be helpful. Once you request to speak with an adviser and submit your details, you are placed in the queue to be connected to our Customer Care team - we aim to pick up new chats within 10 minutes. While waiting, Eden may also direct you to our FAQ page for quick guidance, but this does not replace speaking with a member of our team.
We have reviewed your interaction and can see that your live chat was picked up within 2 minutes of submitting your details to be connected to our Customer Care team. Our adviser began assisting you with making an international payment by providing the relevant bank details. When you indicated that you preferred to pay online, they followed up to guide you further, but we then stopped receiving responses. After checking in several times without a reply, the chat was closed after 15 minutes so the adviser could support other customers in the queue.
We understand your concern about not being able to resolve the issue during your live chat, however, this was not due to a lack of access to a member of our Customer Care team. They have since reached out again to assist further. We hope this follow-up helps clarify things and improves your experience going forward.
Kind regards,
Data Energy
They don't answer the telephone at allâŠ
They don't answer the telephone at all (or are exceptionally slow!). I waited 30+ minutes on the phone and moved from queue position 3 to position 1 in that time.
I gave up and started using the Live Chat function - painful to get past AI bots and actually talk to a real operator. However once I did - Taya did a great job and sorted things quickly. Very efficient.
It's just annoying when companies don't allow their staff to speak on the phone and action things quickly that way but will have plenty of them on computers to do the exact same thing.
No fault to Taya she was great - but I wasted 30 minutes of my time trying to get through to someone for a simple administrative issue that took minutes to flag and fix.
2026幎4æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Chirag,
Thank you for taking the time to share your feedback.
Weâre sorry for the current phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, weâve introduced a new feature that lets you keep your place in the queue without staying on hold - the system will automatically call you back when itâs your turn. This feature is mentioned on the automatic message when customers contact our Customer Care team over the phone.
In addition to the above, to help manage the volume of queries we are receiving, when starting a live chat, our AI adviser, Eden, suggests articles based on your query that may be helpful. Once you request to speak with an adviser and submit your details, you are placed in the queue to be connected to our Customer Care team - we aim to pick up new chats within 10 minutes. While waiting, Eden may also direct you to our FAQ page for quick guidance, but this does not replace speaking with a member of our team.
We are pleased to hear that you are happy with the customer service Taya provided on your live chat. We were wondering if you could kindly amend the review rating to better reflect your customer service experience with Taya.
Kind regards,
Data Energy
Kind and professional
They acted on my request and went above and beyond to help me even though i discovered they no longer covered my property.
2026幎4æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Marion,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Sara was amazing and helpful inâŠ
Sara was amazing and helpful in explaining everything.
2026幎4æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Tricia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Good customer service
Agent Taya walked through the problem I had with all patience and kindness. I really enjoyed my experience with her.
2026幎4æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Jana,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Frustration in getting my first bil!
I had been trying to get my first bill for over 5 months as the meter had been placed in quarantine. Cerease was very helpful and understanding and resolved this for me..
2026幎4æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear David,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Good customer service
Taya who helped me today over the phone was great, listened to exactly what the problem was and solved it very quickly. An asset to her team and a very polite service agent
2026幎4æ17æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Connor,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
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