The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... ãã£ãšèŠã
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Found everything painful. Constant bills that cannot be sent to tenants, long wait times on calls, and now I'm getting sent bills that do not state what they are for, despite no longer having an accou... ãã£ãšèŠã
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I had an excellent experience with the customer service team. I contacted them via live chat regarding a billing issue, and Cerease responded promptly, reviewed my account and referred my case to th... ãã£ãšèŠã
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Sara has been absolutely fantastic throughout the whole process. She took the time to understand my situation and made sure everything was sorted. If you're in Sara's hands, you're definitely in safe... ãã£ãšèŠã
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Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
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Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, è±åœ
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4.5
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Quick to respond
2026幎4æ16æ¥
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Data Energy ããã®åç
Dear Helen,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Sara was very helpful and provided meâŠ
Sara was very helpful and provided me with all the information I needed. She spent a great deal of time researching the various questions.
2026幎4æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Carole,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Very well handled.
2026幎4æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Matt,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Great service
2026幎4æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Sming,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Really good customer service on aâŠ
Really good customer service on a complicated issue. Taya showed patience, care and was prompt!
2026幎4æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Max,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Good staff
Staff Cerease is very helpful and Solve my problem In a very short time.
2026幎4æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Chan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Customer service was really helpful
They helped sort out my issues through their live chat service.
2026幎4æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Akhil,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
Everything was ok
2026幎4æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Valentina,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team!
Kind regards,
Data Energy
I'd like to give a big thanks to SaraâŠ
I'd like to give a big thanks to Sara and the customer service team at Data Energy. They were super helpful and resolved my issue quickly. Thanks for great service, Sara
2026幎4æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear H,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
THE DID NOT ADRESS THE ISSUE AT HAND
THE DID NOT ADRESS THE ISSUE AT HAND. TO MAKE MATTER WORSE, THEY HANDLED IT IN A VERY LONG TIME.
2026幎4æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Carl-Mikael,
Thank you for taking the time to leave us a review. We're really sorry to hear about your experience.
We have reviewed our records and can see that your live chat was missed due to a technical issue, which has now been resolved. We sincerely apologise for the inconvenience this has caused.
Following this, our team reached out to you via email and asked that you get back in touch should you still require assistance.
We understand that you do still need support, and our Customer Care team has reached out again this morning to pick this up and assist you further.
We hope your query can be resolved as soon as possible and that your experience with us improves from here.
Kind regards,
Data Energy
Great conversation with Taya
Great conversation with Taya. Pleasant and helpful overall via phone call and email to address my issues.
The only issue was the waiting time. But I appreciate the callback option
2026幎4æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Joshua,
Thank you for leaving us a 4* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Cerase -- was clear and concise inâŠ
Cerase -- was clear and concise in dealing with my query.
2026幎4æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
The customer care department (I spokeâŠ
The customer care department (I spoke to Gemma) are very understanding,polite and extremely helpful, my problem was dealt with very efficiently and was sorted without any trouble
2026幎3æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Annette,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Taya was really helpful and a pleasureâŠ
Taya was really helpful and a pleasure to speak to!
2026幎3æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Rebecca,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Gemma was super helpful
Gemma was super helpful! she was listening to me what the issues are and acted promptly to resolve the issue. She is very polite and takes her responsibilities.
2026幎3æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Sunny B,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team!
Kind regards,
Data Energy
Cerease was very helpful in solving myâŠ
Cerease was very helpful in solving my enquiry.
2026幎3æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Ni,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team!
Kind regards,
Data Energy
Sara is a great customer adviser and is most helpful
Sara spent a lot of time looking into my issue when i called on 25 Mar 2026 and she was most helpful and resourceful in trying to find a resolution and explaining the technical issues.
She is a great asset to the company and gives clients much needed help and confidence in the company and transparency of the service provided.
2026幎3æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear P,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Allessandra is really helpful andâŠ
Allessandra is really helpful and patient and solved my problem. I really appreciate
2026幎3æ26æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Amirhossein,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Alessandra and the team!
Kind regards,
Data Energy
Thanks to Taya:)
I have been waiting for one hour, but it defiantly worth it. Thanks to Taya, she is absolutely effective and making all my problems done so well and quickly. I really appreciate it.
2026幎3æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Kean,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
I called and went into a queue
I called and went into a queue. It took one hour and ten minutes to get to a person.
Sara was superb and resolved my query really quickly.
I would be disappointed were I Data Energy that their system is seemingly so woefully under resourced. Especially as from my understanding, they do not maintain a network supplying power, they are rather simply an agency allegedly providing a data management and billing service
2026幎3æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Data Energy ããã®åç
Dear Jon, 
Thank you for taking the time to share your review with us.
We feel it's important to clarify the role we play at the development, as this differs from a traditional energy supplier. The properties are connected to a communal Heat Network, meaning residents do not have individual gas supplies or the option to choose their own provider. Instead, heating and hot water are supplied centrally by the buildingâs heat supplier, typically the freeholder or building owner.
We, Data Energy, have been appointed, via the managing agents, to provide metering and billing services only. We do not own or operate the network, and we are not an energy supplier. Our role is to administer billing based on the structure, tariffs, and processes agreed with our client. 
Weâre sorry for the current phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, weâve introduced a new feature that lets you keep your place in the queue without staying on hold - the system will automatically call you back when itâs your turn. This feature is mentioned on the automatic message when customers contact our Customer Care team over the phone.
Our Customer Care team is also available via one of the options below:
- Live Chat: Available on our Help Centre page, within the Residents Hub, Monday to Friday, 9 AM - 4 PM at https://helpcentre.dataenergy.co.uk/hc/en-gb - Our response time is between 5 - 10 minutes.
- Submit an Online Query: Available on our Help Centre page within the Residents Hub at https://helpcentre.dataenergy.co.uk/hc/en-gb/requests/new - Due to the volume of queries our current response time is between 5 - 7 working days. 
We are pleased to hear that you are happy with the customer service Sara provided over the phone. We were wondering if you could kindly amend the review rating to better reflect your experience with Sara.
Kind regards,
Data Energy
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