レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

Currently trying to exchange my warm lights to white lights that i bought by accident while at checkout. Total nightmare . If the company can honor their 30 day exchange policy that would be great .... もっず芋る

5぀星のうち5の評䟡

Customer service means so much, and the service I received from Dazuma’s representative, Mahica was extraordinary. My purchase was delayed after paying for express shipping and the service I received... もっず芋る

5぀星のうち5の評䟡

During the installation my light sconce had dropped from the ladder and broke. Being extremely upset I contacted Dazuma and without hesitation they expedited the broken light within a day, amazing!

䌁業情報

  1. 日甚品店

圓該䌁業による蚘述

Online store for Lighting


連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

554件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 77に回答しおいたす

通垞2週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち4の評䟡

Brighter light


Would like small size with brightest illumination.

2025幎6月20日
自発的なレビュヌ
Dazuma ロゎ

Dazuma からの回答

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To assist you better, could you please provide your email address? You could also contact us, we will definitely give you a satisfactory solution, please believe that we are definitely a responsible company. thank you very much. 978-678-4855 (9am-6pm EST)

Thank you for your understanding, and we look forward to resolving this for you.

Best regards,
Dazuma Team

5぀星のうち1の評䟡

After almost 2 months this company is


After almost 2 months this company is finally sending me an email asking if I can remove my review to them giving them (One Star ) Why? They have the guts to ask me to remove it 
 the fact that even as I write this review still the simple light Bulbs that I ordered long long time ago still on the Process (once again they Lied) I had it 
 I’ll say Don’t do business with this People 
.

2025幎5月12日
自発的なレビュヌ
Dazuma ロゎ

Dazuma からの回答

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. We sincerely apologize for the delay with your replacement. We’ve processed a full refund for it, which should reflect in your account shortly. The replacement has been handed off to the last mile company GOFO Express and is expected to arrive within 3 to 4 business days. The last mile tracking number is GF6129344581276. Thank you. You can reach us at 978-678-4855 (9:00 AM to 6:00 PM EST).

Thank you for your understanding, and we look forward to resolving this for you.

Best regards,
Dazuma Team

5぀星のうち2の評䟡

NOT U.S. COMPATIBLE

Very disappointed that these are completely incompatible with attaching to a standard US light fixture electrical box. Significant alterations would have to be made. No indication on website that these all come from China or France. Was already upset that it took over a month to get them, then to come in an unuseable condition?? Will definitely NEVER order from Dazuma again, and will check out all sites I order from to see if they're a legit US site.

Appreciate your reply and trying to reach out. The video was less than helpful. Wrapping the wires back into the electric box is neither safe (compresses wire against box when mounting to ceiling) or waterproof. I have altered all 15 of my fixtures, drilling mounting holes as well as a hole to re-route the cord through the center directly into the box. Waiting for a solution from you was just not an option, as it takes SO long to "custom fabricate" the fixtures, then mail them from China to France to U.S.. A lot of waiting, and a lot of time to alter all 15 fixtures. At least the fixture was what I expected esthetically, otherwise it would have been just 1 star.

2025幎6月18日
自発的なレビュヌ
Dazuma ロゎ

Dazuma からの回答

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To help you better, we've sent the instruction video to your email and have tried reaching out several times, but haven't been able to connect. Please feel free to contact us instead. We're committed to finding a satisfactory solution and want to assure you we are a responsible company. Thank you. You can reach us at 978-678-4855 (9:00 AM to 6:00 PM EST).

Thank you for your understanding, and we look forward to resolving this for you.

Best regards,
Dazuma Team

5぀星のうち5の評䟡

Great products

Great products! Beautiful and unique. Purchased several items from them over the past year and everything is high quality and very reasonably priced. Have not seen anything like what I purchased elsewhere. They also have wonderful customer service and are very responsive. I highly recommend Dazuma!

2025幎4月11日
自発的なレビュヌ
5぀星のうち1の評䟡

Bad Product and Customer Service

Please read and do not buy from this company. Chinese company and if product does not work, you cannot get a new one. I had several parts that were broke in the beginning and they attempted to fix but now nothing works and they have walked away and no concept of getting money back. I am filing a Better Bureau complaint.

2025幎4月1日
自発的なレビュヌ
Dazuma ロゎ

Dazuma からの回答

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. We resent you a replacement part with tracking number 92612903031325543414160129 and it arrived on March 29th, 2025. And we have tried reaching out, but no response later. Could you pls kindly check your email? We're committed to finding a satisfactory solution and want to assure you we are a responsible company. Thank you. You can reach us at 978-678-4855 (9:00 AM to 6:00 PM EST).

Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team

5぀星のうち4の評䟡

Website is great 👍

Website is great 👍. Easy-to-use and your products are pretty. You have lights that companies here in USA don't have. One of the reasons I bought with you all. The prices are a little high. You can reduce the price if you buy a certain amount of dollars. Example. Package your lights better, the mail system is good for damaged boxes, no matter how good you wrap them.

2025幎6月3日
自発的なレビュヌ
5぀星のうち5の評䟡

Great Customer Service

I had never ordered from Dazuma before, and I can positively tell you that this company's customer service team goes above and beyond just about any other...bar none. I had ordered two solar lanterns. When I received my order, the lanterns were not exactly what I had anticipated, so I ended up returning one of them. One of the lights didn't work, but without hesitation, they told me to just keep the defective one but to return the other. The customer service department reassured me that a complete refund would be given to me. Customer service stayed in touch with me via phone calls, text messages, and by email and always so cordial, polite, and so kind. As soon as they received the light, I was immediately given a complete refund. I don't always give any kind of review, but in this case, I wanted to be sure that Dazuma's customer service team was duly publicly noted for their outstanding service. Thank you, Dazuma!

2025幎5月30日
自発的なレビュヌ
5぀星のうち5の評䟡

I was interested in purchasing a bubble


I was interested in purchasing a bubble chandelier for my kitchen and before doing so I had several questions. Each response to my questions were timely, thorough and insightful, and Dazuma customer service was always delightful to communicate with. I just placed my order today and based on my experience with Apple (she rocks!) I expect all to go as smoothly as my conversations. Can’t wait to install this beautiful chandelier above my kitchen island.

2025幎5月23日
自発的なレビュヌ
5぀星のうち5の評䟡

Wall rectangular lamp

I was spinning store to store online to find a best luxury and favorite lamp for my bedroom decorate wooden panels wall and fortunately found it here with DAZUMA and ordered today. My bedroom will looks great and giving stunning show either. Appreciate this site for such great design and product.

2025幎5月22日
自発的なレビュヌ
5぀星のうち4の評䟡

Easy ordering

Easy ordering. Shipping came earlier than expected. Lights look great. A little confusing on transformer requirement, but after I received them, it was easy to figure out.

2025幎5月17日
自発的なレビュヌ

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報