Dazuma ロゎ
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Dazuma レビュヌ 555

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TrustScore 5段階評䟡の4.5

4.4

日甚品店
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5぀星のうち5の評䟡

Micah is very kind and helpful. I have not yet received a sample of our house globe lights for our wall posts. But given all the reviews I imagine it will be great. I will update my post once our c... もっず芋る

5぀星のうち1の評䟡

Currently trying to exchange my warm lights to white lights that i bought by accident while at checkout. Total nightmare . If the company can honor their 30 day exchange policy that would be great .... もっず芋る

5぀星のうち5の評䟡

Customer service means so much, and the service I received from Dazuma’s representative, Mahica was extraordinary. My purchase was delayed after paying for express shipping and the service I received... もっず芋る

5぀星のうち5の評䟡

Great Customer Service! I ordered a new lantern for our mailbox post and didn’t initially add the discount code. I called customer service and they promptly gave me a partial refund reflecting that... もっず芋る

䌁業情報

  1. 日甚品店

圓該䌁業による蚘述

Online store for Lighting

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

555件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業のTrustpilot 利甚方法

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5぀星のうち3の評䟡

Terrible Quality

Was shipped with minimal packing material. 3 of 4 were damaged. The quality is less than you would expect from Walmart. Do not Buy!

Customer service reached out and refunded $100 on the $1500 order. They apologized, luckily the lights work and are high enough up that it is hard to see the dents. Needed them for grand opening, so had to use them or else I would have returned them. Changing to 3 stars since they did reply to my complaint.

2025幎3月24日
自発的なレビュヌ
Dazuma ロゎ

Dazuma からの回答

Dear Customer,
Thank you for informing us about the product packaging, and please accept our sincere apologies for this experience. We take quality and customer satisfaction seriously, and we deeply regret that the packaging did not adequately protect your order.
Feedback Action: Our team is already reviewing the packaging process to identify weaknesses and implement stronger materials and methods. We are also collaborating with our shipping partners to ensure better handling.
We're committed to continuous improvement, and feedback like yours is invaluable. Thank you for your understanding and for giving us the opportunity to make things right. Please feel free to contact us with any questions. 978-678-4855 (9am-6pm EST)
Best regards,
Dazuma Team

5぀星のうち4の評䟡

Good lights

Dazuma has unique lighting options. The material seemed to be of good quality. Designs are sleek and easy to install.

I had to email to get wiring instructions, so it would be nice if more instructions were included in the package.

2025幎3月25日
自発的なレビュヌ
Dazuma ロゎ

Dazuma からの回答

Dear Customer,
Thank you so much for sharing your feedback about including instruction manuals with our products. We truly appreciate your input and are always eager to hear ideas that can help us improve our customer experience. We completely agree that clear instructions are essential, and we’re excited to let you know that we’ve already taken action on your suggestion! ‌
We’re committed to continuous improvement, and feedback like yours is invaluable. Thank you for being part of our journey.
Warm regards,
Dazuma Team

5぀星のうち5の評䟡

I thoroughly loved the fan

I thoroughly loved the fan. also my address is 6722 Pebblebrooke Way Zephyrhills Fl 33541 not Wesley Capel

2025幎3月11日
自発的なレビュヌ
Dazuma ロゎ

Dazuma からの回答

Dear customer,
Thank you for shopping at DAZUMA. We have checked your order and changed the shipping address to 6722 Pebblebrooke Way Zephyrhills Fl 33541. We will process your order ASAP. Thank you very much.

Thank you for your kindly understanding.

Best regards,
Dazuma Team

5぀星のうち5の評䟡

Amazing customer service

I can’t say enough about the customer service of this company. I had an issue with a client that no longer wanted what I purchased from. DAZUMA. I emailed this company and they walked me through the whole process in order for me to get my refund and within a few days I received a credit in my account. It was totally amazing how they answered everyone of my emails the next day.

2025幎2月1日
自発的なレビュヌ
5぀星のうち1の評䟡

Not so great

Bought 15 outdoor ligths. Shipping took a full month. After being installed 9 of them stopped working within a few months. They are good looking but quality is poor.
I tried to leave this same review on their website but they kept deleting it

2024幎2月4日
自発的なレビュヌ
Dazuma ロゎ

Dazuma からの回答

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. Your order was for 2022, but we still got in touch with you and you said you had found replacement fixtures locally. As a token of apology, we have sent you a $100 gift card for future orders. Thank you very much. Please feel free to contact us with any questions. 978-678-4855 (9am-6pm EST)

Thank you for your kindly understanding.

Best regards,
Dazuma Team

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