Decathlon Sports India レビュー 77

The most pathetic customer service on earth.

I ordered 2 jackets by watching instagram promotion..and it was quite expensive the one i bought..delivery was pathetic...while giving the delivery of it,delivery guy didnt even bother to go to the location which was mentioned there(already very famous landmark) rather he called us to come somewhere he parked his bike..then somehow when we find the jackets to be not of the right size,i put the order to return,till today no one came to take the delivery return .Everytime the courier company is updating that consignee is not available withoit even contacting or trying to visit the place..i didnt want the money back..its just the exchange that too for size reason still i didnt get the proper services ..finally after waiting for such a long we adjusted to wear though whatever the size it was...really team needs to work on delivery services...its just a pain...wont order any other stuff ever.

My experience is very bad items sent 5 instead of 7 and a home Gym delivery delayed to make me cancel the order.

One of the worst customer service provider in india. They didn't have customer service number. just pre-recorded service.

Wrong item supplied (jacket instead of pant)online. Making life miserable and cancelling return pickup. Helpline cutting off phone calls. All hide behind emails and do not have courtesy to call. Customer is piece of shit for them. Good quality products impact nullified by disgusting online logistics, apathy and mishandling at all levels.

Decathlon's Bangalore store failed to deliver the products I purchased online from their website. Now they are refusing to refund my money and they are not responding to my emails.

Worst customer services, I have ever come across. I have been trying their customer care number since many days but till now no one has picked up my call. It's so irritating that a company like decathlon has such a poor customer care services. That they even don't attend your call. Pathetic!!!

Looks as expected with great quality

I am extremely disappointed with the refund experience I have had. I repeatedly informed the team that I am unable to access the bank account to which the refund is being processed. Despite this, no alternative solution was offered. At no point during the purchase or return process was it mentioned that refunds cannot be issued to a different bank account, wallet, or gift card—especially for high-value products.

This lack of clarity and flexibility has caused significant inconvenience. The issue was created entirely due to your system limitations, yet the burden has been placed on me as the customer. I have asked multiple times how I am supposed to receive the refund if I cannot access that bank account, but I received no viable solution.

If options such as providing a new bank account, transferring the amount to the Decathlon wallet, or issuing a gift card had been available, this entire situation could have been avoided. Instead, it has resulted in wasted time, effort, and money.

This experience has left me feeling that the process is unfair and not customer-friendly. Overall, it has been a very disappointing and frustrating experience.

This was honestly a frustrating experience. I ordered a jacket and went to pick it up, only to find out the order was cancelled without any notification. No SMS, no call, no email. I felt completely ignored when I asked the staff for an explanation — she didn’t even bother responding and just moved on to another customer. I expected better from Decathlon. This really ruined my trust in the brand.

I bought a product online in India. The product quality was bad so i gave the negative rating. They removed my rating as its not according to their rules. This way they are just scamming people and we cannot see the right reviews on the product.

I have recently order home workout all in one machine of Corength from them. Order ID: 2532755964. I got an email from them that the order has been cancelled due to our internal operation issue. I paid you 37000 inr for this upfront and now this kind of inconvenience is happening. Shame on you guys. No customer care representative called me. It just a bot email sent to me.

Decathlon India did a great job when the brand first entered the country. However, once it became established, the customer service experience—especially the online aspect—has deteriorated significantly.

Recently, I saw a Forclaz jacket discounted to ₹2,799. But when I selected it and moved it to the cart, the price suddenly increased to ₹3,999. I then moved it to my wishlist, and the price again dropped to ₹2,799. Both the S and M sizes showed the same issue.

When I requested an explanation from Decathlon India, I received a poor and incoherent response stating:
“Please note that the final price of the product is reflected in the cart and during checkout. The price displayed on the product page may vary depending on the size or variant selected, which is why you are seeing a difference between the initial display price and the cart price.”

However, there is only one variant, and both sizes display the same problem. All evidence was submitted.

This experience is similar to certain other websites where the initial price appears low but increases as soon as you attempt to check out. This is a deceptive and misleading trade practice.

Since I am a French national, I have a fair idea of how warranties work and how Decathlon functions in France and Europe in general. In Europe, if price is advertised at a certain price, the company MUST sell at that price, even if it was an error. Unfortunately, the company is starting to behave like a typical Indian company now. This, I fear, will not bode well for the company in the long run.

Unacceptable customer service. Only bot is available for calling.
Wrong item delivered, no one is ready to pick up and deliver the right item.
Online shopping another horrible experience!!!!

Bought Caperlan Fishing Reel with 2 year warranty, but later found out that they don't have infrastructure or techilnical know how to provide warranty, so basically you get cheated by buying a poor quality product with non existent warranty support

online purchased T shirts for 13 years boy, but size were very small as of 10 years old boy. Wasted money.

I recently purchased a jacket from Decathlon online, and unfortunately, the size did not fit me as per the size chart displayed on their website. Naturally, I reached out to customer support to request a simple size exchange. To my shock, I was told that because the product was purchased during a sale, it was classified as “non-returnable.”

Firstly, my request was never about a return or refund – it was only for a size exchange. A jacket is not a perishable, intimate, or safety item that would normally fall under strict non-returnable categories. Nowhere on their website or during checkout was it clearly mentioned that even size exchanges are not possible for sale items. This feels misleading and unfair to customers.

Secondly, the tone and quality of customer service were extremely disappointing. Instead of trying to understand my concern and offering a solution, they simply copied policy statements. There was no effort to provide an alternative, compromise, or any sense of customer care. A brand like Decathlon, which markets itself as customer-friendly, should know that refusing even a basic size exchange is unacceptable and reflects poorly on their commitment to customer satisfaction.

It is disheartening to see a global brand reduce customer trust by hiding behind vague policies and denying simple requests. If they cannot support loyal customers in genuine cases like this, then shopping from Decathlon online becomes a huge risk.

I would strongly advise buyers to be cautious before purchasing from Decathlon’s online store – especially during sales – as you may end up stuck with an unusable product and zero support from their customer service team.
Their service is pathetic – no flexibility, no willingness to help, and no value for customers. If this is how Decathlon treats buyers, I would strongly advise everyone to think twice before purchasing online from them. Once they take your money, you’re stuck with the product, whether it fits or not.

Better to shop from other platforms that actually care about their customers.

Please start an outlet in barnala also pincode is 148101.

poor customer service. tried purchasing 3kg dumbells online. whilst the app says the product will be delivered the next day, it took almost 4 days still the product wasnt delivered. they cancelled the order from their side without any explanation. poor and worst customer service, and i would not recommend online purchasing from Decathlon