Изключително съм доволна от комуникацията със служителите на Decibel. Консултираха ме и ми помогнаха да намеря най-доброто решение за подкаст студиото, което изграждах. Всичко беше изпълнено в срок и... もっと見る
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Initially was 3 star because the lack of communication through support email address. No responses to my messages. But then they explained to me that it was an error with the mailbox, message went t... もっと見る
企業が回答しました
Throughout the years we worked with Decibel on the sound proofing optimisation of several public spaces (offices, restaurants) and on a private residences, as well. On all of them their engineer... もっと見る
企業が回答しました
I bought Vibro-Ep Red for my hi-end speakers. I compare with my Isoacoustics Gaia III and it have the same influence. Because of the price which is a quarter from Gaia III, I highly recommend it. Del... もっと見る
企業が回答しました
企業情報
当該企業による記述
Customers trust DECIBEL for top-quality soundproofing and acoustic solutions. With exceptional range of products and outstanding customer service, DECIBEEL has built reputation for excellence. DECIBEL's commitment to providing expert advice and guidance ensures that every customer receives the best possible experience. Join the over 30 000 happy clients globally.
連絡先
1 Industrialna street, 2140, Botevgrad, ブルガリア
- support@decibel.shop
- decibel.shop
4.7
優良
83件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Качествена и бърза услуга
Изключително съм доволна от комуникацията със служителите на Decibel. Консултираха ме и ми помогнаха да намеря най-доброто решение за подкаст студиото, което изграждах. Всичко беше изпълнено в срок и с високо качество. Определено бих се обърнала към тях при следващия ми проект.
2026年10月15日
自発的なレビュー
La experiencia ha sido buena
La experiencia ha sido buena. He utilizado los panales en varias instalaciones de de simulador de golf y cumplen su misión. Muy profesionales y envíos sin problemas. Alex es un gran profesional y nos hemos entendido perfectamente
2026年9月4日
Decibel wants to solve your problem.
When you speak with Decibel, you speak with engineers who know their stuff and want to help you with your problem. If you are willing to listen, they are willing to explain to you in technical detail how acoustics work, how their products work, and how your goals can be achieved. Other reviewers have mentioned that even if the solution lies outside their shop, Decibel will keep advising and helping you, and this has been my experience as well.
I recently installed MUTE System 63 in my home. The entire process from my initial call to the delivery was incredibly quick. While I had to wait a bit longer than what was originally expected for an installation crew, it was still acceptable.
The installation crew was professional and polite (not to mention, great taste in music). An unforeseen issue came up, but after an immediate consultation with headquarters, some brainstorming, and a couple extra hours of the crew's time, the installation was completed.
Now, the room is free from neighbor noise, when previously, even normal conversations were audible through the wall. I highly recommend Decibel's services.
2026年7月3日
自発的なレビュー
Перфектно направена изолация!
Перфектно направена изолация!
Въпреки, че трябваше да изберем най-тънкия вариант (поради липса на място), изолацията е много добре направена. Преди да сложим изолация на стената към съседния апартамент, чувахме всички шумове. След това не се чува почти нищо.
Препоръчвам!
2026年9月1日
自発的なレビュー
Excellent customer service
Excellent customer service, montage was clean and efficient. Thank you!
2026年7月31日
Excellent soundproofing…
Excellent soundproofing product—high-quality, easy to install, and very effective at reducing impact noise. We are very pleased with the result and would definitely recommend DECIBEL Novasound.
2026年8月11日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you, Zhana, for the wonderful feedback! We’re delighted to hear that you’re pleased with the quality, ease of installation, and effectiveness of the soundproofing solution.
Knowing that you achieved the result you were looking for is what matters most to us. Thank you for choosing DECIBEL and for your recommendation!
Best regards,
The DECIBEL Team
I am very happy with the MUTE 63 panel…
I am very happy with the MUTE 63 panel which was installed on a difficult surface in between a wardrobe. So far it has been preventing any sound coming in from our neighbours and previously we could hear everything. Materials arrived on the day that the installation arrangement was planned and the installation went smooth.
2026年6月30日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you, Ivan, for sharing your experience! We’re very pleased to hear that the MUTE SYSTEM 63 is delivering such a noticeable improvement in sound insulation, especially given the challenging installation area.
It’s also great to know that the delivery and installation went smoothly and according to plan. We truly appreciate your trust in DECIBEL and hope you continue to enjoy the peace and quiet!
Best regards,
The DECIBEL Team
Excellent customer service
Excellent customer service, I changed my order and Alex was very kind and helpful through the entire process.
2026年6月26日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you, Lucca, for your kind words! We’re delighted to hear that changing your order was a smooth and easy experience. Providing helpful and responsive customer service is very important to us, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing DECIBEL!
Best regards,
The DECIBEL Team
The Most Helpful Staff!
I contacted the company regarding ways to isolate a camera from vibration whilst being transported by motorcycle. The help I received was outstanding, quite possibly the best customer service I’ve ever encountered. The help didn’t stop when it became clear there were none of the company’s products that could help my very specific requirements. Alex, the chap on the help chat (not an AI!) suggested materials options that may possibly work and provided me with appropriate links. If this is the extraordinary high standard of customer service I received as a non customer, to what heights would it reach for some who’s actually buying something?!?! Truly outstanding!
2026年6月4日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you so much for taking the time to leave such an incredible review.
It genuinely means a lot to hear that our support made such a positive impression. At DECIBEL, we believe that helping people solve their noise and vibration challenges comes first, even if that doesn't always result in a sale.
Your kind words about our customer service are truly appreciated. We hope your solution works perfectly, and if you ever need assistance with soundproofing, acoustics, or vibration control in the future, we'll be more than happy to help.
Wishing you safe rides and smooth footage!
Kind regards,
DECIBEL Team
I used DECIBEL products to soundproof a…
I used DECIBEL products to soundproof a bedroom from neighbour noise. After explaining my situation, I received an offer with several options within a few hours. Throughout the whole process, from the initial consultation to the final result, their support was excellent. Communication was always smooth and easy.
2026年5月21日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Hi Emiliyan,
Thank you for your wonderful review! We’re very happy to hear that our team could help you find the right soundproofing solution for your bedroom and make the entire process smooth and stress-free.
Providing clear communication, fast support, and tailored recommendations is something we truly value, so it’s great to know that this made a positive difference for you.
Thank you again for choosing DECIBEL!
Best regards,
The DECIBEL Team
For me it's taken too long to arrive
For me it's taken too long to arrive
It's been two weeks I guess but I haven't get the item
Just to mention
I paid over £50 for shipping.
2026年4月9日
DECIBEL *soundproofing & acoustics* からの回答
Dear Speyta,
Thank you for your feedback. We're sorry to hear that you're disappointed with the delivery timeframe.
Your order (#6000001727) was placed on April 8th at 7:35 PM (our local time in Bulgaria). Our logistics team processed and shipped your order the very next morning, on April 9th. An automatic email confirmation with your DHL tracking number was also sent at that time.
Our standard order processing time is up to 5 business days, followed by an estimated shipping time of up to 5 business days, as stated in our policy. In your case, your order was dispatched in less than one business day, which means we could not have physically shipped your order any faster than we did.
Unfortunately, the shipment was held in customs between April 10th and April 14th due to the Easter holiday period in our country, including non-working days on April 10th and April 13th. Delays related to customs processing and national holidays are outside of our control.
According to the latest tracking information, your package is currently in transit and should be delivered within the next couple of days.
We understand that waiting for a delivery can be frustrating, especially when international shipping is involved. Please rest assured that we processed and shipped your order as quickly as possible and did everything within our power to ensure a timely delivery.
If you have any further questions or need assistance, please don’t hesitate to contact us directly. We’re always happy to help.
Kind regards,
DECIBEL Team
DECIBEL *soundproofing & acoustics* からの回答
Hi Claude,
Thank you for the fantastic review! We're happy to hear that you’re pleased with the product quality, pricing, and the service you received. Providing responsive and helpful support is very important to us, so it’s great to know we met your expectations.
We truly appreciate your support!
Best regards,
The DECIBEL Team
I bought Vibro-Ep Red for my hi-end speakers
I bought Vibro-Ep Red for my hi-end speakers. I compare with my Isoacoustics Gaia III and it have the same influence. Because of the price which is a quarter from Gaia III, I highly recommend it. Delivery was really fast as well! I also tried it under a refrigerator which used to make same vibration noise and it became really silent in transmission of the vibrations in the floor. Guaranteed, I will repurchase from Decibel Shop in the future. Thanks!
2026年3月27日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Hi Dan,
Thank you so much for your detailed and thoughtful review! We're thrilled to hear that Vibro-EP Red delivered performance comparable to your IsoAcoustics Gaia III — and at a fraction of the price. It's also great to know that you successfully used it under your refrigerator and noticed such a significant reduction in vibration noise.
We're especially happy that the fast delivery met your expectations as well. Your recommendation and trust mean a lot to us, and we look forward to assisting you again in the future.
Thanks again for choosing Decibel Shop!
Best regards,
The DECIBEL Team 😊
Vertrauenswürdiger Shop
Ich habe bekommen, was bestellt wurde, gute Qualität , schnelle Lieferung
2026年3月18日
DECIBEL *soundproofing & acoustics* からの回答
Vielen Dank für Ihre Bewertung!
Es freut uns sehr zu hören, dass Sie mit der Qualität der Produkte und der schnellen Lieferung zufrieden sind und alles wie bestellt angekommen ist.
Wir schätzen Ihr Vertrauen und freuen uns, Sie wieder bei Decibel Shop begrüßen zu dürfen!
Beste Grüße
Das DECIBEL Team
Професионализъм до най-малкият детайл
Професионализъм до най-малкият детайл. За нас ще е удоволствие да работим и в бъдеще.
2026年2月20日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Благодарим Ви за прекрасните думи!
Радваме се, че оценявате нашия професионализъм до най-малкия детайл. За нас също ще бъде удоволствие да работим заедно и в бъдеще.
Оставаме на разположение винаги, когато имате нужда от нас!
С уважение,
Екипът на DECIBEL
A successful colab
Technical expertise is essential when implementing any project. I contacted Decibel Romania to support one of our clients, a university, in improving the acoustic performance of several rooms by reducing echo and enhancing overall sound comfort for students.
Daniel Popa was extremely supportive throughout the process, helping us identify the most effective and cost-efficient solutions for all the halls involved. His guidance was clear, practical, and tailored to the client’s needs.
Production and delivery were handled smoothly and on schedule, which contributed significantly to the success of the project.
I have already recommended Daniel to other clients and would confidently do so again.
2026年2月12日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Dear Ana Maria,
Thank you very much for your thoughtful and detailed review! We’re delighted to hear that our team, and Daniel Popa in particular, could support you and your client in achieving the desired acoustic improvements across the university rooms.
It’s great to know that the solutions provided were both effective and cost-efficient, and that the process from consultation through to production and delivery ran smoothly and on schedule. We truly appreciate your trust and your recommendations.
We look forward to supporting you and your clients again in future projects!
Best regards,
The DECIBEL Team
Доволна съм
Доволна съм, защото вече спим, въпреки шума от съседите. Съчетахме продуктите на Децибел с корк и нещата станаха много добре. Консултациите, които получих по телефона, също много ми помогнаха.
2025年12月22日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Здравейте, Лидия,
Благодарим Ви искрено за прекрасния отзив и за доверието! Радваме се, че с комбинацията от продуктите на DECIBEL и корк сте постигнали желания резултат и вече се наслаждавате на спокоен сън, въпреки шума. 😊
Особено ни е приятно да чуем, че телефонните консултации са Ви били полезни — това е важна част от нашата работа.
Ако имате нужда от съдействие и занапред, сме насреща!
Поздрави,
Екипът на DECIBEL
Acoustic textile panel at a dedicated home cinema room.
I selected decibel.shop for reconstruction of my dedicated home cinema room. I used the textile acoustic panels and extra rolls of acoustic textiles. The whole project took almost 6 months to finish due to complicated measurements (dedicated soundproofed room) and many kind of technicians involved (upholsterer etc). Everything went smoothly. Decibel.shop representative is very friendly and very supportive. First of all, he provided me a full floor plan with detailed info about the panels. Everything was packed and shipped very carefully and quickly. The result was excellent . The quality of the foam panels is excellent , I received exactly what I ordered. The installation of the panels was very easy (using Velcro) due to correct and precise cut of the panels based on the floor plan. I would recommend decibel.shop for their quality, knowledge and support in every step of the project.
2025年12月17日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Hello Tasos,
Thank you so much for taking the time to share such a detailed and thoughtful 5-star review ⭐⭐⭐⭐⭐
We’re truly delighted to hear that your dedicated home cinema project turned out exactly as you envisioned. A soundproofed cinema room with complex measurements and multiple specialists is no small undertaking, so it’s great to know that our planning, detailed floor plans, and ongoing support helped make the process smooth from start to finish.
We’re especially happy that the textile acoustic panels met your expectations in terms of quality, precision, and ease of installation, and that the Velcro mounting system worked well for your setup. Knowing that you received exactly what you ordered, and that the final result was excellent, means a lot to our entire team.
On behalf of everyone at DECIBEL, thank you for your trust, patience, and recommendation. It was a pleasure being part of your project, and we wish you many immersive and enjoyable movie nights in your home cinema!
If you ever need support or plan another acoustic project in the future, we’ll be happy to help every step of the way.
Best regards,
The Decibel Team
DECIBEL *soundproofing & acoustics* からの回答
Hi Dimitar,
Thanks so much for the great review! We’re glad our team could get back to you quickly and provide the detailed support you needed. Your feedback really motivates us to keep delivering top-notch service.
We appreciate you choosing Decibel!
Best,
The Decibel Team
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