When you speak with Decibel, you speak with engineers who know their stuff and want to help you with your problem. If you are willing to listen, they are willing to explain to you in technical d... もっと見る
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Initially was 3 star because the lack of communication through support email address. No responses to my messages. But then they explained to me that it was an error with the mailbox, message went t... もっと見る
企業が回答しました
Throughout the years we worked with Decibel on the sound proofing optimisation of several public spaces (offices, restaurants) and on a private residences, as well. On all of them their engineer... もっと見る
企業が回答しました
I bought Vibro-Ep Red for my hi-end speakers. I compare with my Isoacoustics Gaia III and it have the same influence. Because of the price which is a quarter from Gaia III, I highly recommend it. Del... もっと見る
企業が回答しました
企業情報
当該企業による記述
Customers trust DECIBEL for top-quality soundproofing and acoustic solutions. With exceptional range of products and outstanding customer service, DECIBEEL has built reputation for excellence. DECIBEL's commitment to providing expert advice and guidance ensures that every customer receives the best possible experience. Join the over 30 000 happy clients globally.
連絡先
1 Industrialna street, 2140, Botevgrad, ブルガリア
- support@decibel.shop
- decibel.shop
4.7
優良
83件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Decibel was a great option to reduce…
Decibel was a great option to reduce floor vibrations in a residential apartment. While the vibrations still continued, Alex Gogoladze thoroughly troubleshooted to find the best solution! I really appreciate his focus on the issue.
2025年12月1日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Hi Sam,
Thank you for taking the time to share your experience! We’re glad to hear that Alex was able to work closely with you to troubleshoot and find the best solution for reducing floor vibrations. We appreciate your feedback and understand that some challenges may take time to fully resolve. Your input helps us continue improving our products and support.
Thanks again for choosing Decibel!
Best regards,
The Decibel Team
DECIBEL *soundproofing & acoustics* からの回答
Hi Radu,
Thank you so much for your kind words! We’re thrilled to hear you’re satisfied and appreciate your continued support with your second order.
Looking forward to serving you again soon.
Best regards,
The DECIBEL Team
I recommend their services
I called them with lots of questions. They explained everything to me, helped me, and understood that I needed to receive the products quickly. On top of that, I had a problem with the online order. They solved the issue right away and helped me complete it.
Incredibly kind and polite. If you’re like me and not sure what exactly you need, they will assist you :)
2025年11月21日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Hi Marina,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that our team was able to answer all your questions, guide you through the process, and resolve the online order issue quickly. Providing clear support and fast service is exactly what we aim for, and it’s great to know you felt taken care of.
We truly appreciate your recommendation and your kind words about our staff. If you ever need anything else or have more questions in the future, we’re always here to help!
Best regards,
The DECIBEL Team
DECIBEL *soundproofing & acoustics* からの回答
Hi Angel,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our work. It means a lot to us. If there’s anything else we can help you with, we’re always here!
Best regards,
The DECIBEL Team
Great companies still exist
Despite my order was very small, the attention, personal approach and the service quality I received were unbelievable. The company were able to adjust and provide a suitable delivery to Canary islands, so I could get the products I needed that were not available in Spain. I highly recommend the shop.
2025年9月10日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Hi Artem,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that our team could provide the support and flexibility you needed to get your order delivered to the Canary Islands. No matter the size of the order, we always aim to offer personal attention and the best possible service to every customer.
Your recommendation means a lot to us. Thank you for choosing DECIBEL, and we hope to serve you again soon!
Best regards,
The DECIBEL Team
Second order at this shop
Second order at this shop, perfect service and products . Highly recommended. Don’t look further if you need a soundproof wall.
2025年8月26日
DECIBEL *soundproofing & acoustics* からの回答
Dear Rob,
Thank you for coming back to us for a second order! We’re glad to hear that both our service and products have lived up to your expectations once again. Your recommendation means a lot, and we’re always here whenever you need soundproofing solutions.
Best regards,
The DECIBEL Team
Alex helped us get the best product for…
Alex helped us get the best product for our requirements! Very professional and friendly and quick service! Best price indeed!
2025年8月15日
DECIBEL *soundproofing & acoustics* からの回答
Dear Santhosh,
Thank you for your wonderful feedback! We’re happy to hear that we were able to guide you to the right product and that you enjoyed the professional, friendly, and fast service. It’s great to know you found the best solution at the best price. We truly appreciate your trust!
Best regards,
The DECIBEL Team
DECIBEL *soundproofing & acoustics* からの回答
Hi Ole,
Thank you for your continued trust – it truly means a lot to us! We're thrilled to have you back for a second order, and your satisfaction really does say everything.
Always here if you need us again!
Best regards,
The DECIBEL Team
Excellent Vibration Solution – Highly Recommended!
We had a persistent vibration issue with one of our machines, and Decibel.bg provided the perfect solution. Their team carefully selected the ideal anti-vibration pad for our specific needs, and the results were outstanding – all vibrations are completely gone. Great service, fast communication, and expert advice. Highly recommended!
2025年7月1日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Hi Dobromir,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our anti-vibration solution worked perfectly for your machine and that you're satisfied with the results.
At DECIBEL, we’re committed to providing tailored solutions and expert support, so it’s great to know our team's efforts made a real difference. If you ever need assistance in the future, we're always here to help.
Thanks again for the recommendation!
Best regards,
The DECIBEL Team
Good cooperation !
Initially was 3 star because the lack of communication through support email address. No responses to my messages. But then they explained to me that it was an error with the mailbox, message went to spam. Therefore i reconsidered my review and change to 4 star.
Appreciated that they contacted me also via email to explain the situation. Thank you for that !
Products arrived well.
2025年6月9日
DECIBEL *soundproofing & acoustics* からの回答
Dear Mihai,
Thank you for taking the time to share your feedback. We sincerely apologize for the communication issues you experienced. Due to an unfortunate technical error, your emails were mistakenly flagged as spam and didn’t reach our team. We understand how frustrating this must have been and are actively working to prevent similar issues in the future.
A personal email has been sent to you with a detailed explanation, including screenshots, and our sincere apologies. We’ve also asked if there’s anything further we can assist you with — we’d be happy to support you in any way we can.
Best regards,
The DECIBEL Team
Delivered at the time as promised
2025年5月27日
DECIBEL *soundproofing & acoustics* からの回答
Dear Jozef,
Thank you for your review! We're glad to hear your order arrived on time as expected. If there's anything we could improve to earn that fifth star next time, we’d love to hear your feedback.
Best regards,
The DECIBEL Team
Професионално отношение
Много прозрачна, бърза и точна комуникация. Бърз и чист монтаж. Добро качество.
2025年4月23日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Благодарим Ви, г-н Михайлов,
Оценяваме високо обратната Ви връзка! Радваме се, че сте останали доволен от комуникацията, монтажа и качеството на нашите продукти. Ще се радваме отново да работим заедно при бъдещи проекти.
С уважение,
Екипът на DECIBEL
A fantastic experience
A fantastic experience working with Decibel and I couldn't recommend them highly enough. Ultra professional approach - 5 stars! :)
2025年2月14日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Dear CMG Production Team,
Thank you for the fantastic feedback! It was a pleasure working with you, and we truly value your kind words about our approach. We’re glad everything went smoothly and look forward to future collaborations.
Warm regards,
The DECIBEL Team
A great experience and a responsive…
A great experience and a responsive customer service.
I was able to equip my home office. I recommend it.
2025年1月29日
DECIBEL *soundproofing & acoustics* からの回答
Dear Arnaud,
We really appreciate your positive feedback! It’s great to hear that you had a smooth experience with us and that our team was able to assist you. Enjoy your newly equipped home office, and if you ever need anything else, we’re here to help. Thanks for the recommendation!
Best regards,
The DECIBEL Team
Just placed the second order for…
Just placed the second order for acoustic panels. The first ones arrived just as expected. The perforated wood and wool panels look stylish and do a great job absorbing the echo in the study. The support team is great too if you have any questions about the product. Any support enquiries are also dealt with swiftly
2024年10月30日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Dear Asiya,
Thank you for your continued trust in us! We're delighted to hear that your first order met your expectations and that you’re happy with both the stylish look and the acoustic performance of our acoustic panels. Our support team always strives to assist our customers quickly and efficiently, so it’s wonderful to know you had a great experience with them as well.
We truly appreciate your second order and look forward to serving you again in the future!
Best regards,
The DECIBEL Team
Painted Wedge foam panels
Unfortunately im not really happy whit my product.
I ordered foam acustic wedge panels i blue and gray.
The gray is fine, but the blue is paintet foam, not diyed, whitch means that the color can scrape off...
Way to expensive to be paintet and not diyed.
2024年12月27日
DECIBEL *soundproofing & acoustics* からの回答
Dear Hanne,
Thank you for sharing your feedback. We’re sorry to hear that you are not completely satisfied with your order.
Our acoustic wedge panels are carefully painted rather than dyed because dyeing PU foam can lead to discolouration and degradation over time, especially with exposure to sunlight or UV light. The painted finish is specifically designed to maintain its quality and appearance in the long term.
We’ve been producing and selling painted foam panels for over a decade and have received only positive feedback about their durability and performance. Scraping off the paint is typically only possible with harsh handling, which is not typical in standard use.
We value your feedback and are committed to ensuring your satisfaction. Please don’t hesitate to reach out to us directly at support@decibel.shop so we can resolve any concerns you may have.
Kind regards,
DECIBEL Team
Доволни сме от съвместната ни работа!
Всичко бе изпълнено в срок.
Надяваме се на нови съвместни проекти и пожелаваме успешна Нова 2025 година !
2024年12月11日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Благодаръм Ви за положителната оценка, Дарина! Радваме се, че сте доволни от съвместната ни работа и че всичко е било изпълнено в срок. С нетърпение очакваме бъдещи проекти заедно и Ви пожелаваме успешна и щастлива Нова 2025 година!
С уважение,
Екипът на DECIBEL
The Decibel panels are excellent
Their panel are verry good loking and also verry good in soundproof. Excelent product.
2024年11月25日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you for your wonderful feedback, Andrei! We’re thrilled to hear that you’re happy with the appearance and soundproofing performance of our panels. Your satisfaction means a lot to us, and we’re here if you need any further assistance!
Best regards,
The DECIBEL Team
DECIBEL *soundproofing & acoustics* からの回答
Thank you for your feedback, Toni! We’re so glad to hear that all items arrived perfectly. If you need anything else, feel free to reach out—we’re always happy to help!
Best regards,
The DECIBEL Team
DECIBEL *soundproofing & acoustics* からの回答
Merci beaucoup pour votre excellent retour, Julien ! Nous sommes ravis que vous soyez satisfait de notre large choix de produits et de leur rapport qualité-prix. Si vous avez besoin d’assistance à l’avenir, n’hésitez pas à nous contacter !
Cordialement,
L’équipe DECIBEL
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