When you speak with Decibel, you speak with engineers who know their stuff and want to help you with your problem. If you are willing to listen, they are willing to explain to you in technical d... もっと見る
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Initially was 3 star because the lack of communication through support email address. No responses to my messages. But then they explained to me that it was an error with the mailbox, message went t... もっと見る
企業が回答しました
Throughout the years we worked with Decibel on the sound proofing optimisation of several public spaces (offices, restaurants) and on a private residences, as well. On all of them their engineer... もっと見る
企業が回答しました
I bought Vibro-Ep Red for my hi-end speakers. I compare with my Isoacoustics Gaia III and it have the same influence. Because of the price which is a quarter from Gaia III, I highly recommend it. Del... もっと見る
企業が回答しました
企業情報
当該企業による記述
Customers trust DECIBEL for top-quality soundproofing and acoustic solutions. With exceptional range of products and outstanding customer service, DECIBEEL has built reputation for excellence. DECIBEL's commitment to providing expert advice and guidance ensures that every customer receives the best possible experience. Join the over 30 000 happy clients globally.
連絡先
1 Industrialna street, 2140, Botevgrad, ブルガリア
- support@decibel.shop
- decibel.shop
4.7
優良
83件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service and online support!
Excellent service and online support! The company representatives respond very quickly to all inquiries and provide the necessary clarifications. The delivery was completed faster than expected. The product fully meets expectations. It’s a pleasure to deal with professionals.
2024年10月2日
DECIBEL *soundproofing & acoustics* からの回答
Thank you for your wonderful feedback, Dmitry! We’re thrilled to hear that you had such a positive experience with our service and support. It’s great to know the delivery exceeded your expectations and that the product met your needs. We truly appreciate your kind words and look forward to continuing to serve you in the future!
Best regards,
The DECIBEL Team
DECIBEL *soundproofing & acoustics* からの回答
Thank you for your feedback! We’re glad to hear that everything went smoothly and that the delivery to Bucharest was quick. If you need any further assistance, don’t hesitate to reach out.
Best regards,
The DECIBEL Team
A wide product range with high quality…
A wide product range with high quality products and a very good customer service.
2024年9月24日
DECIBEL *soundproofing & acoustics* からの回答
Thank you for your kind feedback, Robert! We’re thrilled to hear that you’re pleased with both the quality of our products and our customer service. We strive to offer a wide range of top-notch solutions, and it’s great to know you had a positive experience. If you need any assistance in the future, we’re always here to help!
Best regards,
The DECIBEL Team
DECIBEL *soundproofing & acoustics* からの回答
Thank you for your feedback, Christian! We’re so glad to hear that everything went perfectly. If you need any further assistance, feel free to reach out.
Best regards,
The DECIBEL Team
Fantastische Lösung
Fantastische Lösung, die mein Recording Studio flüsterleise gemacht hat! Super Preise und Super Result! Was will man mehr! Danke schön!!!
PS: Habe es jetzt auch im Schlafzimmer installiert und höre nicht mehr die Hunde jaulen am morgen!
2024年7月23日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Vielen Dank für dein tolles Feedback, Fritz! Es freut uns sehr zu hören, dass unsere Lösung dein Recording Studio so leise gemacht hat und auch im Schlafzimmer für mehr Ruhe sorgt. Es ist großartig, dass du mit den Ergebnissen und den Preisen zufrieden bist. Wenn du weitere Unterstützung benötigst, stehen wir dir jederzeit gerne zur Verfügung!
Herzliche Grüße,
Das DECIBEL Team
Good design
Had a good experience buying direct from decibel. System parts were delivered on time in good condition.
2024年4月30日
DECIBEL *soundproofing & acoustics* からの回答
Thank you for your feedback, Mr. Woodward! We’re glad to hear that you had a positive experience and that your system parts arrived on time and in great condition. If you need any further assistance in the future, don’t hesitate to reach out.
Best regards,
The DECIBEL Team
Es hätte so schön sein können ..
Es hätte so schön sein können ... ich habe mir einen Schallschutzvorhang für einen Privathaushalt anfertigen lassen.
Die Beratung durch den Kundenkontakt in Österreich war sehr freundlich und gut.
Doch leider wurde er dann in Bulgarien falsch angefertigt, für mich komplett unbrauchbar.
Ab dann gestaltete sich der Kontakt sehr mühsam und unzuverlässig. Die Reklamation wurde mir erst auf meine Aufforderung hin schriftlich bestätigt, jegliche Terminzusagen wurden in diesem Prozess nicht eingehalten und ich habe zwischenzeitlich wirklich Angst um meine 535 € bekommen, die ich natürlich schon bezahlt hatte.
Zudem erschienen mir auch die Versandkosten von 155 € (!!!) viel zu hoch. Das wurde anfangs damit argumentiert, dass der Vorhang nicht zusammengerollt werden könne, er wurde jedoch zusammengerollt geliefert.
Beim Vorhang stimmte auch die Breite nicht. Hier wurde meinem Foto wohl kein Glaube geschenkt, sondern der Hersteller in Bulgarien wollte, dass ich den Vorhang auseinander ziehe und schaue, ob sich da nicht vielleicht doch noch die 2,5 cm ergeben, die fehlten.
Nach sehr, sehr viel Mailverkehr habe ich dann am Ende doch den Vorhang, wie bestellt, erhalten.
Leider riecht er sehr chemisch, ich hoffe, das gibt sich noch.
Ich würde auf jeden Fall davon abraten, sich dort etwas eigens anfertigen zu lassen und lieber die Dinge zu kaufen, die es schon fertig im Shop gibt.
Man bestellt hier in Bulgarien, auch wenn die Kundenkontakte jeweils in anderen Ländern sitzen.
Das kann die Sache kompliziert machen.
2024年2月27日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Dear Ulrike Mücke,
Thank you for sharing your recent experience with us regarding your custom soundproof curtain order. We sincerely apologise for any inconvenience caused by receiving the incorrect dimensions of the curtain.
Upon receiving your feedback, we took steps to rectify the situation by swiftly processing and dispatching a replacement curtain. However, this has to be produced especially for you. It's our commitment to provide quick and effective solutions to any issues our customers may encounter, and we appreciate your understanding in this matter.
Concerning the request for pictures, we understand this may have caused inconvenience. The purpose of this request was to reassess the product and ensure that we accurately understood the issue, enabling us to provide you with the best possible resolution. Your cooperation greatly assisted us in swiftly resolving the problem.
We acknowledge your concerns about pricing and shipping costs. Our pricing structure reflects various factors, including manufacturing, materials, and shipping. We want to clarify that we are a Bulgarian company with our factory located in Bulgaria. While we have sales offices in major European regions to serve customers locally, we have never claimed that our goods are produced elsewhere. We are committed to maintaining transparency in our pricing and continuously working to improve our communication in this regard.
Your satisfaction is of the utmost importance to us, and we are dedicated to providing the highest level of service to valued customers like yourself. If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for choosing our products, and we genuinely appreciate the opportunity to serve you.
Best regards,
Diana Nedkova
Co- founder/ CMO
Uitstekend horen
Voor een gehoorapparaat kunt u het beste naar Decibel Woerden gaan. Daar wordt je enorm goed geholpen. Je krijgt zelfs een kopje koffie aangeboden. Hij is heel vakkundig en neemt echt de tijd voor je. Dus gewoon doen, naar Decibel Woerden.
2024年2月20日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Hartelijk dank voor je geweldige beoordeling! We zijn blij om te horen dat je zo tevreden bent met de service bij Decibel. Het is altijd ons doel om deskundig advies te geven en een persoonlijke ervaring te bieden. We kijken ernaar uit je in de toekomst weer te mogen helpen!
Met vriendelijke groet,
Het DECIBEL Team
Paneli za kancelariju prodaje
Sve rešeno u skladu sa dogovorom, brzo i bez problema
2024年1月30日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Hvala puno na vašem komentaru, Biljana! Drago nam je da je sve prošlo u skladu sa dogovorom i bez problema. Ako vam ikada bude trebala dodatna pomoć, slobodno se obratite!
Srdačno,
DECIBEL Tim
Good experience !Fast delivery (one week from Bulgaria…
Fast delivery (one week from Bulgaria to Belgium) & interesting product (bass trap with specific shape) + good looking !
Contents of the package was very well protected & attractive pricing
2024年2月7日
DECIBEL *soundproofing & acoustics* からの回答
Thank you for your great feedback, Paul! We’re delighted to hear that your bass trap arrived quickly, in great condition, and met your expectations both in terms of design and pricing. If you need any further assistance, feel free to reach out—we’re always happy to help!
Best regards,
The DECIBEL Team
Decibel provides super reliable…
Decibel provides super reliable exceptional products and moreover consulting and services that navigate your optimal choice of acoustic products! We have been working with them for a couple of years on multiple projects, strongly recommend them!
2024年2月9日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you for your kind words, Bozhana! We truly appreciate your continued trust in us over the years. It’s always a pleasure working together on various projects, and we’re glad to hear that our products and consulting have met your expectations. Your recommendation means a lot to us, and we look forward to many more successful collaborations!
Best regards,
The DECIBEL Team
Great professionals and high quality products
I am extremely happy with Decibel and their service. Everyone I had to communicate and work with was a real professional in their field and the whole operation was super smooth. I highly recommend them and will work with them in the future for sure!
2023年10月10日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you so much for your fantastic feedback, Hristo! We’re thrilled to hear that you had a smooth experience and that our team was able to meet your expectations. Your recommendation means a lot to us, and we’re looking forward to working with you again in the future!
Best regards,
The DECIBEL Team
Great team, great products!
As business partners from North Africa, we have worked with Decibel on multiple projects that include the design of architectural and environmental projects. As well as acquiring their acoustic products for different projects such as music studios and office spaces. The team is highly professional, understanding and always committed. The products are of a very high quality, aesthetically and technically, with a very competitive price.
2024年2月5日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you for your wonderful feedback, Ahmed! It has been a pleasure working with you on multiple projects across North Africa. We’re thrilled to hear that our products and team have met your expectations regarding both quality and service. Your continued trust and partnership mean a lot to us, and we look forward to collaborating on many more successful projects in the future.
Best regards,
The DECIBEL Team
Great panels with an awesome design
These panels are great, so much useful for my home studio! Love the design too, and the sound is much better in my home office!
2024年1月25日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you for your great feedback, Kevin! We’re so glad to hear that our panels have made such a positive impact in your home studio and office. It’s wonderful to know that both the design and sound quality are meeting your needs. If you ever need further assistance, don’t hesitate to reach out!
Best regards,
The DECIBEL Team
Decibel are Sound Ninja Music Academy’s trusted partner.
Decibel are Sound Ninja Music Academy’s trusted partner for over 8 years and we highly recommend the company for their exceptional services. Over the years Decibel transformed all of our locations with expertise and professionalism, minding our specific needs and requirements. Their tailored solutions cater to different spaces and budgets, making them an ideal choice for anyone who needs professional acoustics and soundproofing.
2023年12月1日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you so much for your kind words, Teodora! We are honored to have been Sound Ninja Music Academy’s trusted partner for over 8 years. It’s been a pleasure working with you to transform your locations and tailor solutions to meet your specific needs. Your continued support and recommendation mean the world to us, and we look forward to many more successful projects together!
Best regards,
The DECIBEL Team
The service was outstanding
The service was outstanding, Bobby and his team went out of their way to assist and guide us and to install the best sound solution for our situation. Product is out of this world - so impressed.
Highly recommend Decibel South Africa for all and any soundproofing solutions.
2023年11月14日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you for your wonderful feedback, Michelle! We’re thrilled to hear that Bobby and his team provided outstanding service and helped find the perfect sound solution for you. It’s fantastic to know you’re impressed with the product, and we truly appreciate your high recommendation. If you need any further assistance, we’re always here to help!
Best regards,
The DECIBEL Team
Designed and executed to perfection!
DECIBEL's team helped me in designing and building a video podcast studio that was beyond my wildest dreams. After choosing specific shapes and colors for their panels as well as providing me with ideas on preparing the walls and floor to get an even nicer visual background in addition to great acoustics, it took them less than a week to get my custom set of sound-proof materials ready to be installed.
Afterward, they sent an installer who had spectacular skills and managed to recreate the initial design project exactly as initially planned. Thank God for this opportunity - I would have ruined everything as I am all thumbs!
In one sentence - they managed to transform an empty white room into an acoustic and visual gem. Thank you from the bottom of my heart!
2023年10月4日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you so much for your kind and detailed feedback, Georgi! We’re beyond thrilled to hear that we were able to bring your video podcast studio vision to life exactly as you imagined. It’s great to know the design, acoustics, and installation exceeded your expectations. Your trust and appreciation mean the world to us, and we’re so happy to have been a part of transforming your space into something truly special. If you ever need anything else, we’re always here to assist!
Best regards,
The DECIBEL Team
We are regular customer / bussines…
We are regular customer / bussines partner of Decibel company.
They are company of professionals, that is actively trying to improve themselves.
Not everything is always perfect, but they always make the maximum effort to provide great service.
2024年1月17日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Dear Jan,
I express my heartfelt gratitude for the invaluable years of collaboration and partnership in the realm of industrial soundproofing. Your unwavering support has been instrumental in our shared success, and we take great pride in the collective achievements of every project we've undertaken together.
Your feedback holds immense significance for us, serving as a compass guiding our continuous improvement efforts. Your insights have been invaluable in refining our approach, and we deeply appreciate your commitment to our mutual growth.
Looking ahead, we are enthusiastic about the prospect of embarking on numerous intriguing projects together in the future. Our dedication to surpassing your expectations remains steadfast, and we eagerly anticipate the continued synergy that defines our professional relationship.
Thank you once again for your enduring partnership.
Warm regards,
Diana Nedkova
Co- founder & CMO
DECIBEL PLC.
Big company with good team
Big company with good team.
Good quality, price and service.
Satisfaction.
CEO Fabrizio M. Eng. Arch. Arcese
FABRIZIO ARCESE DESIGN
ACOUSTICS SOLUTIONS
2024年1月17日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Dear Fabrizio, thank you for your excellent review and most of all thank you for always creating such beautiful projects with our panels. We can't wait to see your next marvellous design 😍
Long time customer
We are long time customers (since 2017), did many projects with Decibel. Everything was always delivered on time and as agreed. Panels are affordable and of good quality! Deff recommend!
2024年1月1日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you so much for your excellent review and long -term partnership and trust!
We will continue doing our best to fulfil the orders promptly and without compromise in the quality.
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