DECIBEL *soundproofing & acoustics*  レビュー 72

DECIBEL *soundproofing & acoustics* からの回答

6日前

Dear Speyta,

Thank you for your feedback. We're sorry to hear that you're disappointed with the delivery timeframe.

Your order (#6000001727) was placed on April 8th at 7:35 PM (our local time in Bulgaria). Our logistics team processed and shipped your order the very next morning, on April 9th. An automatic email confirmation with your DHL tracking number was also sent at that time.

Our standard order processing time is up to 5 business days, followed by an estimated shipping time of up to 5 business days, as stated in our policy. In your case, your order was dispatched in less than one business day, which means we could not have physically shipped your order any faster than we did.

Unfortunately, the shipment was held in customs between April 10th and April 14th due to the Easter holiday period in our country, including non-working days on April 10th and April 13th. Delays related to customs processing and national holidays are outside of our control.

According to the latest tracking information, your package is currently in transit and should be delivered within the next couple of days.

We understand that waiting for a delivery can be frustrating, especially when international shipping is involved. Please rest assured that we processed and shipped your order as quickly as possible and did everything within our power to ensure a timely delivery.

If you have any further questions or need assistance, please don’t hesitate to contact us directly. We’re always happy to help.

Kind regards,
DECIBEL Team

DECIBEL *soundproofing & acoustics* からの回答

6日前

Hi Claude,

Thank you for the fantastic review! We're happy to hear that you’re pleased with the product quality, pricing, and the service you received. Providing responsive and helpful support is very important to us, so it’s great to know we met your expectations.

We truly appreciate your support!

Best regards,
The DECIBEL Team

DECIBEL *soundproofing & acoustics* からの回答

6日前

Hi Dan,

Thank you so much for your detailed and thoughtful review! We're thrilled to hear that Vibro-EP Red delivered performance comparable to your IsoAcoustics Gaia III — and at a fraction of the price. It's also great to know that you successfully used it under your refrigerator and noticed such a significant reduction in vibration noise.

We're especially happy that the fast delivery met your expectations as well. Your recommendation and trust mean a lot to us, and we look forward to assisting you again in the future.

Thanks again for choosing Decibel Shop!

Best regards,
The DECIBEL Team 😊

DECIBEL *soundproofing & acoustics* からの回答

6日前

Vielen Dank für Ihre Bewertung!

Es freut uns sehr zu hören, dass Sie mit der Qualität der Produkte und der schnellen Lieferung zufrieden sind und alles wie bestellt angekommen ist.

Wir schätzen Ihr Vertrauen und freuen uns, Sie wieder bei Decibel Shop begrüßen zu dürfen!

Beste Grüße
Das DECIBEL Team

DECIBEL *soundproofing & acoustics* からの回答

6日前

Благодарим Ви за прекрасните думи!

Радваме се, че оценявате нашия професионализъм до най-малкия детайл. За нас също ще бъде удоволствие да работим заедно и в бъдеще.

Оставаме на разположение винаги, когато имате нужда от нас!

С уважение,
Екипът на DECIBEL

DECIBEL *soundproofing & acoustics* からの回答

6日前

Dear Ana Maria,

Thank you very much for your thoughtful and detailed review! We’re delighted to hear that our team, and Daniel Popa in particular, could support you and your client in achieving the desired acoustic improvements across the university rooms.

It’s great to know that the solutions provided were both effective and cost-efficient, and that the process from consultation through to production and delivery ran smoothly and on schedule. We truly appreciate your trust and your recommendations.

We look forward to supporting you and your clients again in future projects!

Best regards,
The DECIBEL Team

DECIBEL *soundproofing & acoustics* からの回答

2026年1月16日

Здравейте, Лидия,

Благодарим Ви искрено за прекрасния отзив и за доверието! Радваме се, че с комбинацията от продуктите на DECIBEL и корк сте постигнали желания резултат и вече се наслаждавате на спокоен сън, въпреки шума. 😊
Особено ни е приятно да чуем, че телефонните консултации са Ви били полезни — това е важна част от нашата работа.

Ако имате нужда от съдействие и занапред, сме насреща!

Поздрави,
Екипът на DECIBEL

DECIBEL *soundproofing & acoustics* からの回答

2025年12月19日

Hello Tasos,

Thank you so much for taking the time to share such a detailed and thoughtful 5-star review ⭐⭐⭐⭐⭐

We’re truly delighted to hear that your dedicated home cinema project turned out exactly as you envisioned. A soundproofed cinema room with complex measurements and multiple specialists is no small undertaking, so it’s great to know that our planning, detailed floor plans, and ongoing support helped make the process smooth from start to finish.

We’re especially happy that the textile acoustic panels met your expectations in terms of quality, precision, and ease of installation, and that the Velcro mounting system worked well for your setup. Knowing that you received exactly what you ordered, and that the final result was excellent, means a lot to our entire team.

On behalf of everyone at DECIBEL, thank you for your trust, patience, and recommendation. It was a pleasure being part of your project, and we wish you many immersive and enjoyable movie nights in your home cinema!

If you ever need support or plan another acoustic project in the future, we’ll be happy to help every step of the way.

Best regards,
The Decibel Team

DECIBEL *soundproofing & acoustics* からの回答

2025年12月11日

Hi Dimitar,

Thanks so much for the great review! We’re glad our team could get back to you quickly and provide the detailed support you needed. Your feedback really motivates us to keep delivering top-notch service.

We appreciate you choosing Decibel!

Best,
The Decibel Team

DECIBEL *soundproofing & acoustics* からの回答

2025年12月11日

Hi Sam,

Thank you for taking the time to share your experience! We’re glad to hear that Alex was able to work closely with you to troubleshoot and find the best solution for reducing floor vibrations. We appreciate your feedback and understand that some challenges may take time to fully resolve. Your input helps us continue improving our products and support.

Thanks again for choosing Decibel!

Best regards,
The Decibel Team

DECIBEL *soundproofing & acoustics* からの回答

2025年12月3日

Hi Radu,

Thank you so much for your kind words! We’re thrilled to hear you’re satisfied and appreciate your continued support with your second order.

Looking forward to serving you again soon.

Best regards,
The DECIBEL Team

DECIBEL *soundproofing & acoustics* からの回答

2025年11月24日

Hi Marina,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that our team was able to answer all your questions, guide you through the process, and resolve the online order issue quickly. Providing clear support and fast service is exactly what we aim for, and it’s great to know you felt taken care of.

We truly appreciate your recommendation and your kind words about our staff. If you ever need anything else or have more questions in the future, we’re always here to help!

Best regards,
The DECIBEL Team

DECIBEL *soundproofing & acoustics* からの回答

2025年11月24日

Hi Angel,

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our work. It means a lot to us. If there’s anything else we can help you with, we’re always here!

Best regards,
The DECIBEL Team

DECIBEL *soundproofing & acoustics* からの回答

2025年10月14日

Hi Artem,

Thank you so much for your kind words and for taking the time to share your experience!

We’re thrilled to hear that our team could provide the support and flexibility you needed to get your order delivered to the Canary Islands. No matter the size of the order, we always aim to offer personal attention and the best possible service to every customer.

Your recommendation means a lot to us. Thank you for choosing DECIBEL, and we hope to serve you again soon!

Best regards,
The DECIBEL Team

DECIBEL *soundproofing & acoustics* からの回答

2025年9月10日

Dear Rob,

Thank you for coming back to us for a second order! We’re glad to hear that both our service and products have lived up to your expectations once again. Your recommendation means a lot, and we’re always here whenever you need soundproofing solutions.

Best regards,
The DECIBEL Team

DECIBEL *soundproofing & acoustics* からの回答

2025年9月10日

Dear Santhosh,

Thank you for your wonderful feedback! We’re happy to hear that we were able to guide you to the right product and that you enjoyed the professional, friendly, and fast service. It’s great to know you found the best solution at the best price. We truly appreciate your trust!

Best regards,
The DECIBEL Team

DECIBEL *soundproofing & acoustics* からの回答

2025年8月5日

Hi Ole,

Thank you for your continued trust – it truly means a lot to us! We're thrilled to have you back for a second order, and your satisfaction really does say everything.

Always here if you need us again!

Best regards,
The DECIBEL Team

DECIBEL *soundproofing & acoustics* からの回答

2025年8月5日

Hi Dobromir,

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that our anti-vibration solution worked perfectly for your machine and that you're satisfied with the results.

At DECIBEL, we’re committed to providing tailored solutions and expert support, so it’s great to know our team's efforts made a real difference. If you ever need assistance in the future, we're always here to help.

Thanks again for the recommendation!

Best regards,
The DECIBEL Team

DECIBEL *soundproofing & acoustics* からの回答

2025年6月17日

Dear Mihai,

Thank you for taking the time to share your feedback. We sincerely apologize for the communication issues you experienced. Due to an unfortunate technical error, your emails were mistakenly flagged as spam and didn’t reach our team. We understand how frustrating this must have been and are actively working to prevent similar issues in the future.

A personal email has been sent to you with a detailed explanation, including screenshots, and our sincere apologies. We’ve also asked if there’s anything further we can assist you with — we’d be happy to support you in any way we can.

Best regards,
The DECIBEL Team

DECIBEL *soundproofing & acoustics* からの回答

2025年6月17日

Dear Jozef,

Thank you for your review! We're glad to hear your order arrived on time as expected. If there's anything we could improve to earn that fifth star next time, we’d love to hear your feedback.

Best regards,
The DECIBEL Team