I am very happy with the MUTE 63 panel which was installed on a difficult surface in between a wardrobe. So far it has been preventing any sound coming in from our neighbours and previously we could h... もっと見る
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Excellent soundproofing product—high-quality, easy to install, and very effective at reducing impact noise. We are very pleased with the result and would definitely recommend DECIBEL Novasound.
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Initially was 3 star because the lack of communication through support email address. No responses to my messages. But then they explained to me that it was an error with the mailbox, message went t... もっと見る
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I bought Vibro-Ep Red for my hi-end speakers. I compare with my Isoacoustics Gaia III and it have the same influence. Because of the price which is a quarter from Gaia III, I highly recommend it. Del... もっと見る
企業が回答しました
企業情報
当該企業による記述
Customers trust DECIBEL for top-quality soundproofing and acoustic solutions. With exceptional range of products and outstanding customer service, DECIBEEL has built reputation for excellence. DECIBEL's commitment to providing expert advice and guidance ensures that every customer receives the best possible experience. Join the over 30 000 happy clients globally.
連絡先
1 Industrialna street, 2140, Botevgrad, ブルガリア
- support@decibel.shop
- decibel.shop
4.7
優良
77件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent soundproofing…
Excellent soundproofing product—high-quality, easy to install, and very effective at reducing impact noise. We are very pleased with the result and would definitely recommend DECIBEL Novasound.
2026年8月11日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you, Zhana, for the wonderful feedback! We’re delighted to hear that you’re pleased with the quality, ease of installation, and effectiveness of the soundproofing solution.
Knowing that you achieved the result you were looking for is what matters most to us. Thank you for choosing DECIBEL and for your recommendation!
Best regards,
The DECIBEL Team
I am very happy with the MUTE 63 panel…
I am very happy with the MUTE 63 panel which was installed on a difficult surface in between a wardrobe. So far it has been preventing any sound coming in from our neighbours and previously we could hear everything. Materials arrived on the day that the installation arrangement was planned and the installation went smooth.
2026年6月30日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you, Ivan, for sharing your experience! We’re very pleased to hear that the MUTE SYSTEM 63 is delivering such a noticeable improvement in sound insulation, especially given the challenging installation area.
It’s also great to know that the delivery and installation went smoothly and according to plan. We truly appreciate your trust in DECIBEL and hope you continue to enjoy the peace and quiet!
Best regards,
The DECIBEL Team
Excellent customer service
Excellent customer service, I changed my order and Alex was very kind and helpful through the entire process.
2026年6月26日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you, Lucca, for your kind words! We’re delighted to hear that changing your order was a smooth and easy experience. Providing helpful and responsive customer service is very important to us, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing DECIBEL!
Best regards,
The DECIBEL Team
The Most Helpful Staff!
I contacted the company regarding ways to isolate a camera from vibration whilst being transported by motorcycle. The help I received was outstanding, quite possibly the best customer service I’ve ever encountered. The help didn’t stop when it became clear there were none of the company’s products that could help my very specific requirements. Alex, the chap on the help chat (not an AI!) suggested materials options that may possibly work and provided me with appropriate links. If this is the extraordinary high standard of customer service I received as a non customer, to what heights would it reach for some who’s actually buying something?!?! Truly outstanding!
2026年6月4日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Thank you so much for taking the time to leave such an incredible review.
It genuinely means a lot to hear that our support made such a positive impression. At DECIBEL, we believe that helping people solve their noise and vibration challenges comes first, even if that doesn't always result in a sale.
Your kind words about our customer service are truly appreciated. We hope your solution works perfectly, and if you ever need assistance with soundproofing, acoustics, or vibration control in the future, we'll be more than happy to help.
Wishing you safe rides and smooth footage!
Kind regards,
DECIBEL Team
I used DECIBEL products to soundproof a…
I used DECIBEL products to soundproof a bedroom from neighbour noise. After explaining my situation, I received an offer with several options within a few hours. Throughout the whole process, from the initial consultation to the final result, their support was excellent. Communication was always smooth and easy.
2026年5月21日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Hi Emiliyan,
Thank you for your wonderful review! We’re very happy to hear that our team could help you find the right soundproofing solution for your bedroom and make the entire process smooth and stress-free.
Providing clear communication, fast support, and tailored recommendations is something we truly value, so it’s great to know that this made a positive difference for you.
Thank you again for choosing DECIBEL!
Best regards,
The DECIBEL Team
For me it's taken too long to arrive
For me it's taken too long to arrive
It's been two weeks I guess but I haven't get the item
Just to mention
I paid over £50 for shipping.
2026年4月9日
DECIBEL *soundproofing & acoustics* からの回答
Dear Speyta,
Thank you for your feedback. We're sorry to hear that you're disappointed with the delivery timeframe.
Your order (#6000001727) was placed on April 8th at 7:35 PM (our local time in Bulgaria). Our logistics team processed and shipped your order the very next morning, on April 9th. An automatic email confirmation with your DHL tracking number was also sent at that time.
Our standard order processing time is up to 5 business days, followed by an estimated shipping time of up to 5 business days, as stated in our policy. In your case, your order was dispatched in less than one business day, which means we could not have physically shipped your order any faster than we did.
Unfortunately, the shipment was held in customs between April 10th and April 14th due to the Easter holiday period in our country, including non-working days on April 10th and April 13th. Delays related to customs processing and national holidays are outside of our control.
According to the latest tracking information, your package is currently in transit and should be delivered within the next couple of days.
We understand that waiting for a delivery can be frustrating, especially when international shipping is involved. Please rest assured that we processed and shipped your order as quickly as possible and did everything within our power to ensure a timely delivery.
If you have any further questions or need assistance, please don’t hesitate to contact us directly. We’re always happy to help.
Kind regards,
DECIBEL Team
DECIBEL *soundproofing & acoustics* からの回答
Hi Claude,
Thank you for the fantastic review! We're happy to hear that you’re pleased with the product quality, pricing, and the service you received. Providing responsive and helpful support is very important to us, so it’s great to know we met your expectations.
We truly appreciate your support!
Best regards,
The DECIBEL Team
I bought Vibro-Ep Red for my hi-end speakers
I bought Vibro-Ep Red for my hi-end speakers. I compare with my Isoacoustics Gaia III and it have the same influence. Because of the price which is a quarter from Gaia III, I highly recommend it. Delivery was really fast as well! I also tried it under a refrigerator which used to make same vibration noise and it became really silent in transmission of the vibrations in the floor. Guaranteed, I will repurchase from Decibel Shop in the future. Thanks!
2026年3月27日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Hi Dan,
Thank you so much for your detailed and thoughtful review! We're thrilled to hear that Vibro-EP Red delivered performance comparable to your IsoAcoustics Gaia III — and at a fraction of the price. It's also great to know that you successfully used it under your refrigerator and noticed such a significant reduction in vibration noise.
We're especially happy that the fast delivery met your expectations as well. Your recommendation and trust mean a lot to us, and we look forward to assisting you again in the future.
Thanks again for choosing Decibel Shop!
Best regards,
The DECIBEL Team 😊
Vertrauenswürdiger Shop
Ich habe bekommen, was bestellt wurde, gute Qualität , schnelle Lieferung
2026年3月18日
DECIBEL *soundproofing & acoustics* からの回答
Vielen Dank für Ihre Bewertung!
Es freut uns sehr zu hören, dass Sie mit der Qualität der Produkte und der schnellen Lieferung zufrieden sind und alles wie bestellt angekommen ist.
Wir schätzen Ihr Vertrauen und freuen uns, Sie wieder bei Decibel Shop begrüßen zu dürfen!
Beste Grüße
Das DECIBEL Team
Професионализъм до най-малкият детайл
Професионализъм до най-малкият детайл. За нас ще е удоволствие да работим и в бъдеще.
2026年2月20日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Благодарим Ви за прекрасните думи!
Радваме се, че оценявате нашия професионализъм до най-малкия детайл. За нас също ще бъде удоволствие да работим заедно и в бъдеще.
Оставаме на разположение винаги, когато имате нужда от нас!
С уважение,
Екипът на DECIBEL
A successful colab
Technical expertise is essential when implementing any project. I contacted Decibel Romania to support one of our clients, a university, in improving the acoustic performance of several rooms by reducing echo and enhancing overall sound comfort for students.
Daniel Popa was extremely supportive throughout the process, helping us identify the most effective and cost-efficient solutions for all the halls involved. His guidance was clear, practical, and tailored to the client’s needs.
Production and delivery were handled smoothly and on schedule, which contributed significantly to the success of the project.
I have already recommended Daniel to other clients and would confidently do so again.
2026年2月12日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Dear Ana Maria,
Thank you very much for your thoughtful and detailed review! We’re delighted to hear that our team, and Daniel Popa in particular, could support you and your client in achieving the desired acoustic improvements across the university rooms.
It’s great to know that the solutions provided were both effective and cost-efficient, and that the process from consultation through to production and delivery ran smoothly and on schedule. We truly appreciate your trust and your recommendations.
We look forward to supporting you and your clients again in future projects!
Best regards,
The DECIBEL Team
Доволна съм
Доволна съм, защото вече спим, въпреки шума от съседите. Съчетахме продуктите на Децибел с корк и нещата станаха много добре. Консултациите, които получих по телефона, също много ми помогнаха.
2025年12月22日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Здравейте, Лидия,
Благодарим Ви искрено за прекрасния отзив и за доверието! Радваме се, че с комбинацията от продуктите на DECIBEL и корк сте постигнали желания резултат и вече се наслаждавате на спокоен сън, въпреки шума. 😊
Особено ни е приятно да чуем, че телефонните консултации са Ви били полезни — това е важна част от нашата работа.
Ако имате нужда от съдействие и занапред, сме насреща!
Поздрави,
Екипът на DECIBEL
Acoustic textile panel at a dedicated home cinema room.
I selected decibel.shop for reconstruction of my dedicated home cinema room. I used the textile acoustic panels and extra rolls of acoustic textiles. The whole project took almost 6 months to finish due to complicated measurements (dedicated soundproofed room) and many kind of technicians involved (upholsterer etc). Everything went smoothly. Decibel.shop representative is very friendly and very supportive. First of all, he provided me a full floor plan with detailed info about the panels. Everything was packed and shipped very carefully and quickly. The result was excellent . The quality of the foam panels is excellent , I received exactly what I ordered. The installation of the panels was very easy (using Velcro) due to correct and precise cut of the panels based on the floor plan. I would recommend decibel.shop for their quality, knowledge and support in every step of the project.
2025年12月17日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Hello Tasos,
Thank you so much for taking the time to share such a detailed and thoughtful 5-star review ⭐⭐⭐⭐⭐
We’re truly delighted to hear that your dedicated home cinema project turned out exactly as you envisioned. A soundproofed cinema room with complex measurements and multiple specialists is no small undertaking, so it’s great to know that our planning, detailed floor plans, and ongoing support helped make the process smooth from start to finish.
We’re especially happy that the textile acoustic panels met your expectations in terms of quality, precision, and ease of installation, and that the Velcro mounting system worked well for your setup. Knowing that you received exactly what you ordered, and that the final result was excellent, means a lot to our entire team.
On behalf of everyone at DECIBEL, thank you for your trust, patience, and recommendation. It was a pleasure being part of your project, and we wish you many immersive and enjoyable movie nights in your home cinema!
If you ever need support or plan another acoustic project in the future, we’ll be happy to help every step of the way.
Best regards,
The Decibel Team
DECIBEL *soundproofing & acoustics* からの回答
Hi Dimitar,
Thanks so much for the great review! We’re glad our team could get back to you quickly and provide the detailed support you needed. Your feedback really motivates us to keep delivering top-notch service.
We appreciate you choosing Decibel!
Best,
The Decibel Team
Decibel was a great option to reduce…
Decibel was a great option to reduce floor vibrations in a residential apartment. While the vibrations still continued, Alex Gogoladze thoroughly troubleshooted to find the best solution! I really appreciate his focus on the issue.
2025年12月1日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Hi Sam,
Thank you for taking the time to share your experience! We’re glad to hear that Alex was able to work closely with you to troubleshoot and find the best solution for reducing floor vibrations. We appreciate your feedback and understand that some challenges may take time to fully resolve. Your input helps us continue improving our products and support.
Thanks again for choosing Decibel!
Best regards,
The Decibel Team
DECIBEL *soundproofing & acoustics* からの回答
Hi Radu,
Thank you so much for your kind words! We’re thrilled to hear you’re satisfied and appreciate your continued support with your second order.
Looking forward to serving you again soon.
Best regards,
The DECIBEL Team
I recommend their services
I called them with lots of questions. They explained everything to me, helped me, and understood that I needed to receive the products quickly. On top of that, I had a problem with the online order. They solved the issue right away and helped me complete it.
Incredibly kind and polite. If you’re like me and not sure what exactly you need, they will assist you :)
2025年11月21日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Hi Marina,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that our team was able to answer all your questions, guide you through the process, and resolve the online order issue quickly. Providing clear support and fast service is exactly what we aim for, and it’s great to know you felt taken care of.
We truly appreciate your recommendation and your kind words about our staff. If you ever need anything else or have more questions in the future, we’re always here to help!
Best regards,
The DECIBEL Team
DECIBEL *soundproofing & acoustics* からの回答
Hi Angel,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our work. It means a lot to us. If there’s anything else we can help you with, we’re always here!
Best regards,
The DECIBEL Team
Great companies still exist
Despite my order was very small, the attention, personal approach and the service quality I received were unbelievable. The company were able to adjust and provide a suitable delivery to Canary islands, so I could get the products I needed that were not available in Spain. I highly recommend the shop.
2025年9月10日
自発的なレビュー
DECIBEL *soundproofing & acoustics* からの回答
Hi Artem,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that our team could provide the support and flexibility you needed to get your order delivered to the Canary Islands. No matter the size of the order, we always aim to offer personal attention and the best possible service to every customer.
Your recommendation means a lot to us. Thank you for choosing DECIBEL, and we hope to serve you again soon!
Best regards,
The DECIBEL Team
Second order at this shop
Second order at this shop, perfect service and products . Highly recommended. Don’t look further if you need a soundproof wall.
2025年8月26日
DECIBEL *soundproofing & acoustics* からの回答
Dear Rob,
Thank you for coming back to us for a second order! We’re glad to hear that both our service and products have lived up to your expectations once again. Your recommendation means a lot, and we’re always here whenever you need soundproofing solutions.
Best regards,
The DECIBEL Team
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