DEGIRO レビュー 

768
•
TrustScore 5段階評価の4

4.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I have been using DeGiro for over seven years in another country. I have never had any major issues, and when they rarely arise, the staff are very responsive. I watched the platform grow and improv... もっと見る

企業が回答しました

5つ星のうち1の評価

I'm a UK citizen, I've always been a UK citizen. Someone at Degiro has mistakenly decided that I'm a US citizen. I've emailed a number of times to client and kyc. No replies. I tried to call... もっと見る

企業が回答しました

5つ星のうち5の評価

The share dealing account is easy to set up and run. The dealing process is straight forward. Funding the account and withdrawing cash is easy. Tax free ISA accounts are not available for UK investors... もっと見る

企業が回答しました

5つ星のうち5の評価

I've used Degiro, [a recommendation from a far more experienced trader] for the past two years from when I first started my trading journey. Its ease of use and focus on keeping trading simple was ver... もっと見る

企業が回答しました

企業情報

  1. 金融ブローカー

当該企業による記述

Founded in 2008 in Amsterdam, DEGIRO has grown into one of Europe’s largest and most trusted online brokers. Today, over 3 million clients across 16 European countries rely on our high performance platform to invest globally at low cost. Investors can access more than 45 markets across 30 countries and a wide range of investment products, including stocks, ETFs, bonds, options and futures. In several markets such as the Netherlands, Spain, France, Germany, Italy, Ireland, Portugal and Greece, clients can also invest in crypto. This allows investors to build diversified portfolios in a single account. Our platform combines innovative trading technology with personal customer support by phone and email in local languages. Whether you are a beginner or an experienced investor, you can benefit from clear pricing, reliable tools and a smooth investing experience. As part of flatexDEGIRO Bank SE (ISIN: DE000FTG1111, Ticker: FTK), we combine innovative, user-friendly technology with the scale and financial stability of a leading European brokerage infrastructure. Our commitment to value, reliability and service quality has been recognised with more than 100 international awards. DEGIRO continues to empower investors by providing efficient, transparent and user-friendly solutions that help them achieve their financial goals with confidence. Investing involves risk of loss. This is not investment advice.


連絡先

4.2

ほぼ満足

TrustScore 5段階評価の4

768件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.2

すべてのレビュー

(768)

過去12か月のレビュー数: 45件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I've been using degiro for about 4…

I've been using degiro for about 4 years now, and very happy with the process. Some more available options to buy/write would be great though.

2025年2月1日
自発的なレビュー
DEGIRO ロゴ

DEGIRO からの回答

Hello,

Thank you for your review! We appreciate your feedback and will take it into serious consideration. If you want us to add more products to our platform you can create a product request. Just visit our Help page on the website and look for 'add product'.

Kind regards, DEGIRO

5つ星のうち5の評価

I love Degiro

I love Degiro. Fast, low fees, clear dashboars. Everything is simple and in your hands.

2025年1月17日
自発的なレビュー
DEGIRO ロゴ

DEGIRO からの回答

Hello Nick,

We are happy to read about your experience! We are working hard to continuously deliver quality services.

Kind regards, DEGIRO

5つ星のうち1の評価

Degiro lost my deposit !!!

I made a 10K deposit 2 months ago however Degiro still cannot find my payment. I have spoken with 3 different agents (all with communistic names Stalin, Kirol and Gorbachev) the response I got was exactly the same ....I cannot see your deposit but if I ever find it I will get back to you.. I'm just wondering if that's a joke or a nightmare? I have made dozens of deposits online to Finance brokers and betting companies and never had an issue, my deposit was arriving always on time. How is possible that Degiro lost my deposit? They claim that they are a Dutch-German broker but when your deposit is not credited into your account, you have to deal with those agents based in Sofia!!! Does this seems a sign of a reliable company? I have already taken legal action against them. Unfortunately reading the previous reviews I'm not the only one that his deposit was lost.

2025年1月12日
自発的なレビュー
5つ星のうち1の評価

Do NOT use DEGIRO

Do NOT use DEGIRO, you will not be able to contact or speak to anyone. If you get locked out of your account because u forgot ur password or change ur phone number, you will not be able to get access for a very long time because they will not reply to your emails quickly and you cannot speak to anyone.

I am currently trying to gain access to my account because my phone number changed. But DEGIRO is such poor quality in service, no one is getting back to me, so I cannot trade on my account right now. Accessing account to day trade is the most important thing so based on that, DEGIRO is absolute trash, please avoid.

Trading 212 is much better in that respect, I would recommend T212 or any other platform over DEGIRO.

2025年1月6日
自発的なレビュー
5つ星のうち4の評価

One of the best range of shares and…

One of the best range of shares and investments that I have found. Very efficient and trustworthy. I have had no problems when investing with Degiro.

2025年1月6日
自発的なレビュー
DEGIRO ロゴ

DEGIRO からの回答

Hello,

We are happy to read about your experience! We are working hard to continuously deliver quality services.

Kind regards, DEGIRO

5つ星のうち5の評価

De Giro for you always

De Giro for you always.

2025年1月3日
自発的なレビュー
DEGIRO ロゴ

DEGIRO からの回答

Hello Carlos,

Thanks for your kind words! We appreciate you taking the time to share your review.

Kind regards,
DEGIRO

5つ星のうち5の評価

I would like to agree with another…

I would like to agree with another colleague who said
I Have had a good experience with this platform but Brexit has made it extremely difficult to trade here due to the time and bureaucracy it takes to move funds around. The only other criticism would be the reporting or more like parroting of MSM Headline rubbish that rarely if ever turns out to be true once you do your DD

2024年12月26日
自発的なレビュー
DEGIRO ロゴ

DEGIRO からの回答

Hello D,

Thank you for your review! We appreciate your feedback and will take it into serious consideration. Unfortunately, some of your comments we cannot address. The news and calendar on our platform are provided by a third party and as a service. We do appreciate you taking the time to let us know.

Kind regards, DEGIRO

5つ星のうち1の評価

The payment takes years to reach the…

The payment takes years to reach the account. Are you guys stuck in the old times?

2024年12月21日
自発的なレビュー
DEGIRO ロゴ

DEGIRO からの回答

Hello Wallace,

Thank you for your feedback. Transfers, unfortunately, can take up to 2-3 working days to complete. Once this time has elapsed, please check your bank account for the funds; it may be that your transfer failed, or was returned.

If this is not the case, you may have sent funds from an unregistered bank account. Please check the bank details you have registered with DEGIRO in your Profile tab. If you have sent funds from an unregistered bank account, you can register the new bank details on your profile under "Linked Bank accounts".

If none of the above is the case, please contact our Service Desk by e-mail: clients@degiro.com. In any case, we appreciate you sharing your feedback with us so we can use it for improvement.

Kind regards,
DEGIRO

5つ星のうち1の評価

SCAM

SCAM. Do not give this company any personal information. I am taking them to the ICO.

2024年12月18日
自発的なレビュー
DEGIRO ロゴ

DEGIRO からの回答

Hello,

We are sorry to read about your negative experience with us. We are not really sure what happend here, but if you wish to file an official complaint with us you can do so via complaints@degiro.com

Kind regards,
DEGIRO

5つ星のうち1の評価

Expensive transaction fees

Firstly, the platform does not offer interest on uninvested cash balances, which is a significant disadvantage in the current high-interest-rate environment where many brokers provide such benefits. Moreover, DEGIRO’s transaction fees are higher compared to those of many other platforms. I have been investing through this platform since 2020, and the experience has been getting worse each year.

2024年12月17日
自発的なレビュー
DEGIRO ロゴ

DEGIRO からの回答

Hello Ιφιγένεια,

We are sorry to read about your negative experience with us. We appreciate your feedback and will use it to improve. Regarding the interest on uninvested funds; we believe that you only deposit funds in your DEGIRO account if you wish to trade with it. Of course we are constantly monitoring market developments and should this be changed we will let our clients know. Thank you again for sharing your feedback.

Kind regards,
DEGIRO

5つ星のうち1の評価

Appalling

I made a transfer almost 3 weeks ago, and it took 19 days it to be credited on my Degiro account, despite me being a customer for over 4 years. Sent several emails, called them numerous times and they are "still investigating", yet "not able to provide timeframe for the money to be credited". They committed to keep me informed, but I had to call every other day to get some kind of answer.
I don't understand how a financial institution could be so poorly managed, where they do not seem to have any handle on customers transfers or keep them informed on the steps being taken to resolve the matter. "We cannot provide you with a precise time frame for the resolution but we are working diligently to get the issue fixed" is just not good enough!

2024年12月6日
自発的なレビュー
DEGIRO ロゴ

DEGIRO からの回答

Hello Ev,

We are sorry to read about your negative experience with us. We appreciate your feedback and will use it to improve. Please reply to the e-mail send by Trustpilot to you so we can help you resolve the issue if it still exists.

Kind regards, DEGIRO

5つ星のうち4の評価

Easy to use

Easy to use very safe

2024年11月13日
自発的なレビュー
DEGIRO ロゴ

DEGIRO からの回答

Hello Keith, thank you for your thoughtful message! We will make every effort to maintain our high standards.

Best regards, DEGIRO

5つ星のうち1の評価

Deposit Funds are missing

I've been with Degiro for years and never had an issue. Last month I transferred £100 from my bank account and it never reached my Degiro account. Its left my bank account according to my bank. The customer Services at Degiro are appalling, so slow. They are asking me to provide a PDF (only a PDF) of proof that it has left my bank account. I have supplied them with everything I can pull out from my bank account as proof, they are not accepting it. I'm not even sure they have looked into my case as yet. Because they still require this PDF. I'm now looking to move broker. If I can't deposit funds into my Degiro account safely what's is the point.

2024年12月2日
自発的なレビュー
DEGIRO ロゴ

DEGIRO からの回答

Hello,

We are sorry to read about your negative experience with us. We appreciate your feedback and will use it to improve. Please reply to the e-mail send by Trustpilot to you so we can help you resolve the issue if it still exists.

Kind regards, DEGIRO

5つ星のうち1の評価

Nightmare, withdrawal never arrived

I requested a withdrawal. Unfortunately, the bank account that is used for withdrawals no longer exists. Sure, that was my mistake, but Degiro doesn't even try to recover the money. I assume the bank sent the money back to Degiro, but it was never allocated back to my account. Their customer support is ghosting me; they are not even replying to emails! I have lost £2000 because Degiro is unable to help!

2024年10月31日
自発的なレビュー
5つ星のうち1の評価

I transferred 1000 pounds and they lost…

I transferred 1000 pounds and they lost it and now they are asking for me to provide proof, cannot make this up. If you are in the UK avoid, they want their own IBAN from me when they did not give it and said on their platform to do bank transfer, does not make sense.

2024年11月21日
自発的なレビュー
DEGIRO ロゴ

DEGIRO からの回答

Hello Amin,

We are sorry to read about your experience. However, if a deposit is lost we need some reference from your side so we can try and locate the deposit on our side. If we receive a deposit to any DEGIRO bank account that is not dedicated to your DEGIRO account, it should be deposited back within a few days as we cannot link the deposit to your DEGIRO account. Please find more information on this via our website > Help > Money Transfers and Handling > Deposits and Withdrawals.

Kind regards,
DEGIRO

5つ星のうち5の評価

Overall good platform

Overall good platform. Only thing missing is Crypto and an easy way to trade precious metals

2024年11月11日
自発的なレビュー
DEGIRO ロゴ

DEGIRO からの回答

Dear JJ,

Thank you for your review! We appreciate your feedback and will take it into serious consideration. We are working to add crypto to our platform in 2025, and hopefully also for the UK, so be on the look out for that! We will let our clients know once we have it of course. Thanks again for the 5 star review!

Kind regards, DEGIRO

5つ星のうち1の評価

Stay away, they have taken my money and not allocated it to my account.

4th October made a bank transfer of funds to my Degiro account.

After waiting more than one week the funds I had sent to Degiro had not appeared in my Degiro account and so I emailed Degiro with my details asking why my money has not been allocated to my Degiro account.

I was then asked to supply my name, my bank account and sort code, the Degiro sort code and account i sent my money to,transfer date, transfer amount.

I then provided all the details requested.

Next Degiro then said they now required a copy of my official bank statement showing the transaction. I reluctantly did this although they had already had all the details.

Finally on the 15th October they told me my funds would allocated to my Degiro account by the end of the day.

I email them again on the 17th October asking were my money was and have not yet had a reply.

It is now the 18th October, 14 days since I sent them my money and the money has still not been allocated to my Degiro account.

I am now dreading the time when I have to withdraw money from my Degiro account as the company seems to like blocking transactions and I assume are earing interest on the money I have sent them.

Appalling service, not to be trusted with your money.

2024年10月18日
自発的なレビュー

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