Delicate Leather レビュー 246

While there were issues with items viewed on website, not the product, but the process that followed, the items received were nice; but MOSTLY AND OVERALL their customer service was EXCELLENT; they responded quickly and made sure to resolve any issues promptly.

I made an order on 4th March, then I followed up on18th March, they said "We sincerely apologize that we were unable to ship the item to you. Your order has been canceled, and a refund has been processed".

If I didn't follow up, I didn't know my order got cancelled!

Why didn't let customer know earlier!

Bad customer service!

I'm waiting for my refund!!

Updates!
I have got refund back on 23.3.2025 but lost $4.73 from curency USD to AUD.

Delicate Leather sent me an email on 21.3.2025, they would like to send me an apology car cushion with no cost and wanted me to delete my reivew. (I don't get anything yet! on 3.4.2025)

I didn't like to get that apology car cushion exchange with delete my reivew!

Customers should know before make an order!

I ordered a leather steering wheel cover and it wasn't natural leather although it is the best un-natural cover civet ever had.
Nice product

We needed to make a return (nothing wrong with the product, we just didn't need it any longer). But we exceeded the time limit clearly stated on the company's web site under "Returns." Nevertheless, the company issued us a prompt refund. Excellent and timely communications as well.

I ordered a few products and all were AMAZING, loved the trunk organizer. While trying to track my package their customer service was great, very helpful an responded very quickly. I unfortunetley ordered a product without reading the full description and it was the wrong size. When I wrote to them to see if they had the item in a smaller size they offered to give me a partial refund for my mistake. That is great customer service. Even though I turned the refund down since it was nothing they had done they still insisted on the partial refund.
Highly recommend this company and their products. These days it is very difficult to get a response from companies let alone full on customer service.

Will be purchasing from them again.

The item was not made with the best materials.
Tg customer service experience was amazing. The quick response and courtesy professional communications was everything. I will definitely order from the company again in the future.

Quality product

I received my cup holder but needed to reach out for an exchange of color and was so impressed with the company's response. Impressive customer service.

The BMW Trunk organizer I ordered is absolutely perfect.
In the new X5’s they have no pockets to hold first aid kits, umbrellas, shade protectors, etc. The BMW trunk organizer is the perfect size to keep everything together. Product quality is excellent.
Customer service is second to none. Quick response for tracking product. Very pleased with product and service.

The steering wheel cover I ordered was an absolute perfect it, well designed and very comfortable. I intend to order another.

High quality product, prompt delivery time

The item purchased was exactly what I thought it would be. Excellent. Service was great and the timing of the delivery was beyond expectations.

excellent product with exquisite quality and timely delivery

Great product, works perfectly. Decent delivery time.

I recently reached out to Delicate Leather. I was wowed by their prompt response and customer service. They reassured me that they received my order and were working diligently to fulfill it. I am very impressed with this company from the get go! You should have every confidence in this company to please the customer.

The products are made well - we got the seat pads and backs. White and black. Very good quality and comfortable. I took one star off only because they sent the wrong item at first, but that was quickly corrected. Their customer service has been consistently highly responsive and accommodating. Top-notch customer care. I would recommend buying from Delicate-Leather.com

I recently purchased the magnetic car leather sunglasses holder and it has exceeded my expectations. The sleek leather finish adds a touch of sophistication to my car’s interior. The magnetic clip is incredibly strong, securely holding my sunglasses without any fear of them slipping out, even on bumpy roads. Installation was effortless—it simply clips onto the sun visor without leaving any marks or damage. I also appreciate that it doesn't obstruct the visor’s functionality. Its compact design ensures it doesn't look or feel bulky or intrusive. Also, I had to reach out to customer service since I originally received holders with logos on them but wanted blank ones and they were very quick to respond and resolved the issue immediately. I highly recommend this company and product for your car accessory needs.

Faster shipping than what was expected. Love the soft leather feel of steering wheel.

Your product is well made and looks great.had some difficulty putting it on the steering wheel once it was on I was very impressed.