Delonghi Cookers レビュー 

We have a Kenwood CK 405G gas cooker, and back in early July, the "On/Off" control for the small oven stopped working, with the oven on!
We called British Gas, who attended promptly, however they disconnected the cooker entirely, and basically advised us to buy a new one (It's 5 years old).
Screws on the cooker top had become corroded, and they would not take responsibility for removing them.
My wife contacted Steve Richardson at Delonghi support, who was most helpful in explaining how we could remove them, which indeed we did.
Next we got on to Screwfix/Connect (second party) who sent the job to Focus (third party) for the actual repair...From here on it became a bit of a nightmare.
Oven control was replaced 8th August, however, there was a small leak, so still no cooker...
further part required.
Part came, engineer "Ran out of time" 2nd November.. Re-booked for 6th November, came, but still needed another part (Gas pipe for main oven)
At this point, the repairers were advising we could be looking at a 6-8 week wait for the part.
At this point I again contacted Steve, who had previously been so helpful, and this is where he absolutely went "Above & beyond"...He spoke with the engineer involved to establish exactly what was involved, and possible workarounds, having done that, must have used his good influences, as Focus fitted the part on 2nd December.
I work in the Retail sector, and know great service when I see it..
This fellow deserves a medal.
Will raise a glass to you at our Christmas table,
Steve Richardson!

Bought a double range gas oven which has been horrendous for cooking.
Have tried persevering with this but nothing cooks good. It is not a cheap buy and is definitely not worth the money when it can't be used. It burns on outside but you have to leave things in to cook in middle.

After speaking with Steve R on the phone who was a true gentleman and a man of his word, I am blown away by the service and support despite being a small team taking the time to explain it all. I don't have a cooker yet but was planning to get one as I know the support is second to none and there is always someone you can speak with.

1. Excellent customer service (thanks Steve)
2. Went above and beyond expectations
3. Very open and friendly communications; genuinely wanted to be of help
4. Delivery scheduled for 23 DEC, I explained difficultly in getting it fitted on 23 DEC and asked if he could do anything to get it it moved to the 20 DEC (this was requested on 18 DEC so short notice).
5. Steve dealt direct with the delivery company and then direct with the warehouse to ensure the goods could be released to meet delivery deadline
6. End result was that the cooker is being released from warehouse on Thursday for delivery on Friday
7. Thank you great service

Good prices and speedy delivery. The cooker is great.

We had an issue with our cooker door hinge within the warranty period. The team were able to organise a repair company to come and visit, and subsequently expedite the sourcing of a replacement part from the factory when there was going to be a significant wait in manufactoring. Email communication was professional and efficient. Many thanks

We had a wire burn out at the back of our oven which fried the electrical box at the back. Everywhere was out of
stock of the correct part with no guaranteed delivery before Christmas.
We panicked. I rang the head office number to enquire about warranty and spoke to Steve. He checked all stock and updated us about delivery and provided a solution.
I honestly can’t thank him enough for his support and kindness. We were looking at the rest of December without an oven and no Christmas dinner but Steve kindly sourced a replacement part from head office and arranged a suitable time for me to collect.
He then advised of how to fit it and what we could do to get best use out of the new unit to prevent it happening again.
He well and truly went above and beyond and we can’t thank him enough.
Thank you.

Really useful - and knowledgeable - advice from Steve about an older Delonghi gas hob. Thanks Steve!

the double gas oven cooker was installed, the small right hand cooker did not work, it took 4 weeks and a lot of phone calls to fix the issue.
the main oven dose not cook like any oven we have had. the food is cooked on the bottom but not fully cooked. The heat does not cook evenly,

Steve and his respective colleagues are superb! Indispensable advice and I can testify he has an astounding memory as well, really!
Absolutely chuffed to have had help, to get such a problem resolved as I did, couldn’t speak more highly of him!

I have been chasing an instruction manual for a Kenwood microwave for some time. It seems I couldn’t get this from Kenwood as it was sold to me by curry’s. I contacted curries who gave me the run around. Spoke with a guy at De’Longhi Kenwood and he advised the manual could be downloaded of the net. I had previously tried to do this and failed. Steve then downloaded this and sent it to me via email, what a service ! Steve put himself out to do this when in fact could have left me to flounder around on the internet. Steve you’re a star.. thank you so much. Michael

I purchased a delonghi DDC616IND freestanding induction cooker on 24th May 2022 from Stoverareus, who have completely ignored their consumer rights responsibly !
The oven was installed at the beginning of June and only has light use as 2 adults in our household.
I have been so disappointed & appalled at the quality of the cooker it is impossible to know the exact temperature of the oven as no clear indicator, also the control knobs are extremely flimsy.
The 1st fault in November 2022, the oven kept turning completely off half way through cooking, unable to use oven or hob for about 10mins, spoilt so many meals. Delonghi sent their engineer he repaired it said the fan was too sensitive so adjusted the fan, all seemed ok.
The 2nd fault occurred in Nov 2023 this time the hob kept turning off without any warning! Great just before Christmas… extremely unhappy… the engineer came, needed to completely replace the induction hob… which wasn’t available. I spoke to Steve at Delonghi regarding my dismay at the quality of the cooker … I’ve never had any problems with a cooker previously. Steve confirmed delonghi would extend my warranty as I’ve had such a bad experience. The replacement hob was eventually fitted in January 2024. !
The 3rd fault occurred Oct 24 .. the oven stopped heating up! I’m waiting for Delonghi to get back to me !

Update 9th Oct
Steve at Delonghi phoned agreed to repair the most recent oven fault even though out of warranty due to the continuous problems I’ve had with this cooker.

Thank you Steve.

Diane Furlong

I bought this cooker after reading the many good reviews for Delonghi.
First impressions of this new cooker are positive. It seems to be built well and is easy to use. The instruction manual is clear and the physical dials are easier to use than touch screen for people of maturity.
The customer care team are excellent and you can rest assured that they will assist with any queries raised.
I would recommend this product and company.

Great Service - very quick response to my problem

Needed a new cooker door outer glass. Quite challenging to find exact one required. However, Steve Richardson from Delonghi was a star, even emailing the team in Italy to help out.
As such all sorted and new door fitted. Fantastic customer service, thank you.

Spoke to Katie who went out of her way to make sure the part I required was correct.
Katie was very professional and made sure that the part I required was the correct one as there were a few of the same ilk.
Then she posted this to me very quickly.
Highly recommended and extremely helpful.
Many thanks Katie 10 out of 10

Terrible service
One of the cooker doors fell off within a couple of weeks from it being fitted.This door hinge is just glued to the glass.
Have been waiting months for it to be replaced.
Update
Eventually fixed and all good

Superb customer service. Polite efficient staff who call you back when they say they will.
Good practical advice and support on the questions I had about my cooker fault

Great looking cooker. I ordered the DSC606G-1 The only thing I am disappointed is by the hit and miss cooking in the oven. I find that roasts (especially potatoes) and pastries burn on the bottom and do not brown easily on the top. I am currently trying different shelf positions and temperatures to get this right. I have always used a gas oven (not fan assisted) and never had problems over the many years of cooking. Apart from that it's a lovely cooker, easy clean. The top gas burners are good. Thank you Steve for your response to my review. I will certainly heat the oven for 15 minutes to the required heat prior to putting my roasts in as requested.

Steven took a good chunk out of his lunch break to help me out with an issue with my gas range cooker - despite not making a sale, he went way above and beyond to help me and get me onto a solution as fast as possible. What a gentleman, this level of customer service and care is sadly seldom seen these days. Highly, highly recommend

Thanks Kevin excellent service keep the good work going 👍