Delonghi Cookers レビュー 

I cannot thank Steve Richardson enough for the support and guidance he gave us today. We were having difficulties with our bottom oven door which would not close and had become unhooked from the cooker. My husband had struggled to fix this for over 5 weeks.
Steve was very patient and very supportive. He has excellent communication skills and much experience and skill when diagnosing the problem we were experiencing. With much encouragement he talked and guided my husband through the task via a WhatsApp video call. And, we managed to fix the oven door. I cannot thank this very kind and empathic man enough. Without his help we would not have been able to fix the problem. So, cheers Steve !! I wish all customer service was of the very high standard you offered us today.

excellent fast resolution of damaged glass on oven.

On 27th November 2022, we purchased a range cooker from Delonghi. It was delivered on 13th December and it was faulty. Due to lack of parts/Christmas, a replacement didn't arrive until 12th January. This was also faulty. After numerous chasing emails, an engineer finally arrived on 20th February to confirm that both the thermostats were faulty. Since then parts have been out of stock. A further two emails have been sent to Delonghi, which have both been ignored. Unlike other reviews, we have found customer service to be appalling. The facts speak for themselves. For over three months we have been managing with unstable cooking temperatures and rely heavily on meat thermometers. We cannot offer any recommendation, and will be escalating further.

Great service and excellent customer care. Very helpful staff. And a wonderful experience.

Edit: I initially received a faulty oven however delonghi-cookers.co.uk has offered to replace the oven after reaching out.
I'm very happy with the care Support has shown!

Thanks to Steve and team for pre and post sales advice on a stainless steel range cooker which has been in use for over a year and is proving to be an excellent product.

Thanku to Steve Richardson for amazing customer service truly took the stress out of my order this morning. Keep up the good wrk

Steve and Katie clearly take Customer Support seriously! They are polite, extremely helpful, knowledgeable and very prompt to act. We had encountered a couple of frustrating and stressful rare issues with our new Delonghi range cooker installation. Our concerns were quickly eased by Steve who explained how he and Katie could help. Some replacement correct pan support sections were quickly sent out by Steve, and Katie also arranged an engineer visit. This was needed to fix an issue with a stuck wok injector (not resolvable by our local installer - leading to the need for manufacturer help). Katie also ensured she supplied the new recommended service engineer with the necessary part from local stock, to drastically reduce a potential supply delay.
I love the dual fuel range oven - it looks great and the electric oven cooks things perfectly! I was gutted to encounter the issues with the gas hob by comparison. However, the support from De’longhi Cookers UK to resolve our rare couple of problems has been simply first class. I am just waiting for the engineer visit to take place - but am confident this will happen soon because the engineer has remained in contact. Very impressed all round so far. Thank you!

Emailed in and within an hour I had a phone call and the information I needed sent the next day. Great friendly service.

Steve at Delonghi Cookers is a dream. We bought a cooker from Delonghi about six months ago (best price we could find, nothing bad to say about it). Then I emailed him asking if he could source an accessory for it that I couldn't find elsewhere. Steve kindly led me to an unaffiliated website and gave me the product codes for what I wanted.
Lesson: if you get your cooker from Delonghi Cookers you'll be getting a deal and fantastic support, even months after they've made the sale for something they're not responsible for.

30/11/13
Hi Stephen
Firstly I would like to say a big thank you for been so supportive, and keeping me sane, going above and beyound, supporting me when I know you haven’t been well, I’ve also disturbed your dinner breaks, but nothing has been to much trouble you became my buffer thank you, through your emails and conversation with M E I have now been fully refunded.
I wish your company and yourself all the best for the future
thank you again
Jayne
21.11.2022
Thank you Stephen from Delonghi cookers for replying to my review on 18.11.2022.
It was so nice to receive such brilliant customer service from yourself and a positive resolution.
I have felt so let down by Marks Electrics.
After talking to Stephen I felt a huge weight had been lifted of my shoulders, and some of the stress and anxiety which has been caused worrying about our family Christmas.
I am now hopeful my family Christmas 🎄 will go ahead.
Stephen has arranged a full refund thank you.
unfortunately Marks Electrics have let the side down again,Stephen was under the understanding they would be in touch by the close of business today, no great surprise I haven’t been contacted, I will contact Mark Electrics tomorrow, again Stephen thank you I have changed my rating to 4 stars
18.11.2022
I brought a Delonghi range cooker from Marks Electrics
What Can I say apart from don’t buy.
The Range Cooker was brought in September both ovens do not reach correct temperature small oven gets so hot it burns everything, large oven is intermittent either doesn’t reach temperature or doesn’t maintain, small oven base shelf is buckled and doesn’t sit properly.
As cooker was under warranty I was advised to contact after sales service, however this has been to no avail, I’m still waiting for parts, on reflection I have questioned myself as to why I should be awaiting new parts, as this cooker was not of merchantable quality. so I requested a full refund from Marks Electric?
Marks customer services have advised they have tried on numerous occasion to contact Delonghi for advice re a full refund however this has been to no avail.
I am so disappointed with this cooker and Delonghi, I choose this as I believed Delonghi was a reputable make how wrong I was.
I am now left with the hassle and inconvenience of seeking advice from solicitor.
Thank you Delonghi you have ruined a planned family Christmas which I am going to have to cancel as I can’t see a resolution in the near future

Just under a year ago we bought a Delonghi Toaster (Nothing to do with Delonghi Cookers at all) Having not received a reply from Delonghi, in desparation I grasped at straw's and contacted Delonghi Cookers. I have been extremely impressed with the way Delonghi Cookers helped me!!!!

Thank you De Longhi for the quick posting and free replacement of a broken knob control. Steve Richardson, your customer service skills are gold dust. Every customer service department in the world should have one person like you in their team!

My last 90cm Delonghi range lasted me over 19 years and I absolutely loved it. When it finally died, I knew I wanted another Delonghi. I was concerned to get the right model, though, and dithered a bit so I ended up speaking to Steve Richardson a few times, and he emailed me a few times. He was endlessly patient, taking me through all the different features of all the different models. I can honestly say his knowledge, helpfulness and non-salesyness were brilliant and refreshing. He doesn't stint on time and helped me make the right decision. This is the kind of customer service you don't get much these days. I'm not someone who tends to give out brand loyalty very often, but Delonghi has mine - and Steve is a star.

Having stupidly smashed my induction hob just one day after the cooker had been installed in my new kitchen, I called Steve from De Longhi who explained the best way to order a new one from Italy. There were several hold ups beyond the control of DeLonghi e.g. as result of the P & O ferry fiasco, the hob being stuck in the docks and finally a price hike. Steve reassured me at every step of the way & when the system auto cancelled my product, he quickly called the procurement manager & rectified the situation quickly, paying for the hob installation as a goodwill gesture. I think I may actually miss him!

Due to circumstances beyond our control, I needed to cancel an order that was due to be delivered the next day. I spoke to Katie at Delonghi and she was able to calmly assure me this was not a problem. She contacted the retailer on my behalf and the logistics company - copied me in to correspondance so I was completely assured the cancellation would happen. A consideralbe sum was involved. Thank you so much for all your help.

These guys are the greatest at delonghi cookers and helped me out and I would rate them 10 out of 10 as they have the best customer service and communication was perfect in every way.
I would use them time and time again and as I had a few health issues they bend over backwards to accommodate my needs.
Thank you👍🏻😀.

I needed to replace my cooking gas and I was in search of one that will be durable for my use. I was directed to call Steven Richardson. The Service & Operations Manager of Fisher & Paykel Appliances Italy SpA (Elba Cookers UK Ltd) in Milton Keynes. This gave me the best customers service experience I have ever had. He took his time to answer all my questions (and they are many!) explain in detail, the functionalities of all the cookers of my choice, and even made comparisons of each. In a bit to make sure I understand the differences, he suggested facetime me so he can show me the products which brought clarity to my understanding and I was able to decide there and then about which product I will be purchasing. I bought a 4-burner cooking gas (DeLonghi DSC 616-MF). It's been installed and I am loving this cooker. All thanks to Steve for your kind assistance in aiding my decision on which cooker to buy that will suit my purpose. I will definitely come back to you when I need further appliances. Thank you!

A big thank you to Katie for helping me out with my issue, very prompt , and professional, also a big thank you to Steve for helping me out with my conversion kit, could not be anymore helpful, thanks Guys

Well….I can’t applaud customer service any higher to be honest . Steve Richardson in the cooker customer service resolved our issue so effectively.
It’s not often these days that
A. When you call a help line you get a warm understanding human voice at the end of the line( and the call answered so quickly) B. Someone takes personal responsibility for solving a problem C. That the customer service title actually matches the service provided.

He was absolutely amazing, explaining everything so clearly and making us feel valued customers

Keep on doing what you’re doing Steve …you are a dying breed !

Thanks soooo much