DH Gate レビュー 

On December 16, 2024 I was solicited by honey.com for sale on DHgate.com and I made a purchase for a counterfeit Chanel sweater for $30.44 using one click Apple Paying with my cash app card as a result I did not get anything. I didn’t get an email confirmation that I actually made the order or a tracking number for shipment but cash app released the money. I went to dhgate.com and found in my account no orders found and no message’s I am in the process of trying to file another complaint with the New York State Attorney General‘s office for fraud and the Better Business Bureau and any other office. I made a terrible mistake going back to this website and trying to purchase an item only to experience the same results. They have sellers on there that take your money and do not provide the product “buyers beware” do not buy from DHgate.com their counterfeit products are not worth the trouble. We the people need to put them out of business!!!!

AVOID!!!!
If I could give zero stars I would, made my order on 12/11/24 with a 15 day guaranteed delivery it’s now 07/01/25 still no order, shipment hasn’t updated since 20/12/24 and I’ve been told it’s my fault for complaining, not sure how that works!! Customer service is a bloody joke made to jump through hoops to then provide photo evidence of a non delivery, not sure how that works either unless I take a photo of my empty doorstep. This website is a joke the seller is just rude and takes no responsibility and DH Gate customer service is about as useful as a chocolate teapot!!

36257966381 : impossible de télécharger les preuves de l'article défectueux à 3h de la résolution du litige. Site frauduleux qui empêche le consommateur de télécharger les preuves

Hello, I made a payment for Order No. 36790399776 on 29 December 2024, and my bank confirmed that the funds were credited to your account at DBS Bank. However, DHgate has not updated the status of my order or responded to my emails. Please assist me in resolving this issue urgently.

If I could give 0 stars I would. Disgraceful, dishonest thieves. Stay away from purchasing anything on this site. Misleading images on shops totally different to goods sent. Be warned! Worst shopping experience of my life!

SCAM!

If you’re considering using apps like this, go for trustworthy alternatives like Hacoo. DHGate completely abandons its customers when issues arise! Filing a complaint is nearly impossible because none of the contact options work—they either lead to blank pages or dead ends. You can’t even reply to messages, and the so-called “customer service” is nothing but a sham.

The entire system feels like a deliberate scam—either you get no response, or your money is outright stolen. I paid €80 for two defective sweaters, and instead of a fair resolution, I didn’t even get €40 refunded. This is absolutely outrageous!

I demand a full refund immediately otherwise I will contact my lawyer next to writing more reviews
Order ID: 35718277773 & 35718277775

I placed an order in November. The goods were not sent, the money was not returned. Today they blocked the account..... I DO NOT RECOMMEND!
ORDER 36302714329

Ik heb een bestelling gedaan en niets is binnen gekomen.
Ze hebben gezegt dat ik binnen 7 tot 10 dagen me geld terug krijg via klarna. Het is meer dan 10 dagen geleden en me geld is nog steeds niet verwerkt. Je moet bij dh gate zelf achter je geld aan anders houden ze het zelf.

Ordernummer: 35495026696

Aquisto su dhgate,prima e per ora ultima volta,una borsa numero ordine 35974178238 doveva essere di seler vera pelle arrivata palesemente di acrilico,inoltre il venditore per pagare meno la spedizione la spedita senza scatola ho protezione,piegata su sestessa per ridurre le dimensioni e i costi,arrivata inutilizzabile,comunque borsa da 10 euro al mercato ,pagata su dhgate 95 euro ,aperto disputa ,il venditore continua a dire che é pelle ,servizio clienti dhgate non si riesce a contattare, scrivono aquisti tutelati resi gratuiti ma per ora perso soldi e molto tempo. ho scritto questa recensione per mettere al corente prossimi acquirenti seguiranno agiornamenti,alla fine dhgate é intervenuta a mio favore rimborsato tutti i soldi ,devono ancora essere accreditati però il sistema dice così, caricate più prove possibili ,e
armatevi di molta pazienza,purtroppo i disonesti sui siti ci sono .se ci sono altri sviluppi vi aggiorno

I ordered an item have still not received, the shop I brought it from are saying it’s been delivered. I have no item and no details of the delivery company that have meant to of delivered it.
I have complained and it seems Dhgate make it not easy to follow up with a dispute. Would avoid ordering as you will
Loose your money!

I've ordered a jacket on DH Gate. After two weeks, I still see no confirmation mail or any changes in my orders on the website. So I contact the seller. Apparently, my jacket hasn't even been made yet. And it won't be in a long time. I ask for a refund, as I paid a while ago for this (and on the website it said it was in stock). Now the seller only constantly says I need to pick another product, which I don't want. I want my money back as the product I bought doesn't even exist. I tried to contact DH Gate but you can't. Everything you click on for help leads to an error page and their chatbot is useless. Order somewhere else, this website is really not legit.

Bestelling 34933135668 is NOOIT geleverd.
Onmogelijk om met DHgate in contact te komen..

Zeer onbetrouwbaar!!!! Pas op!!! Schoenen besteld, nooit geleverd. Betaling achteraf via klarna. Nu krijgen wij en Kkarna deze leverancier niet te pakken. Ik ga zoiezo niet betalen voor een product wat niet is geleverd.

Ich habe vor 6 Wochen erstmals eine Bestellung aufgegeben. Auf diese warte ich bis heute. Reklamation , Beschwerden und Kontakt mit dem Kundenservice… keine Ahnung wie man das hinbekommt. Meine Bemühungen diesbezüglich werden stets geblockt mit automatischen Meldungen wie : es liegen keine Bestellungen vor …
Meine Bestellung steht auf deren Seite als : ausgeliefert / lieferbestätigung ausstehend.
Irgendwann kam ich irgendwie mal 1-2 Schritte weiter, bis ich mich entscheiden musste zwischen ok oder abbrechen . Abbrechen wollte ich nicht, war ich doch froh etwas weiter gekommen zu sein, also wählte ich ok. Das war ein Fehler! Prompt wurde gefeiert das alles bestens wäre und dem Verkäufer nun mehr die Zahlung freigegeben würde ….
Gar nichts ist okay in diesem Saftladen !
Meine Bestellung hängt seid dem 22.11.24 irgendwo im nirgendwo und machen kann man nichts ! Zu allem Überfluss hab ich unbeabsichtigt bestätigt, das alles okay sei und nun brauch ich mich überhaupt nicht weiter zu bemühen, das hat sich jetzt für die erledigt :(
Mein Rat : bestellt woanders und spart euch den Ärger. Anderthalb Sterne sprechen eine denke ich, deutliche Sprache!

Leider muss man ja ein Stern vergeben um eine Bewertung abzugeben das ist der schlimmste Shop reine betrugsmasche definitiv niemals dort bestellen man kriegt seine Ware nicht und das Geld wird einem auch noch weggenommen Geld bekommt man nämlich nicht zurück absoluter drecksjob drei Monate in Diskussion ohne Ergebniss

Betrug!!! Kundendienst stellt sich dumm.
Wurde von einem Verkäufer um 120€ betrogen! Ich habe eine Jacke bestellt, weiß die Qualität unterirdisch war habe ich sie zurück geschickt , nachd m das Paket bei ihm angekommen ist hat der Verkäufer sich nichtmehr gemeldet . Dhgate ist nur über Twitter (X) erreichbar und stellt sich dumm. Nie wieder !

Dear valued customer,
This is Kevin from DHgate resolution center.
I am writing to you to tell you the refund updates of the dispute order on DHgate, your refund has been processed completely by DHgate. If you diddn't receive your refund, please don't worry, the refund is on its way back to you bank account, it will take a few days.
If you're impressed with my service, would you mind leaving me a Very Satisfied feedback? I would be grateful for that. please help me ,thanks you.
Kindly note: When you clicking in the coupon center, you may see some default coupon, which you may not want, please don't worry, there is a "selection bar" on the left side of the website, you can check other kind of coupon by choosing the classification.
To leave a feedback for the message: There's a survey at the bottom of this page.
Thank you for your time.
Have a nice day~~ they keep telling me I got my refund i haven't received anything

I would have given it a zero rating if it was available.

Smartwatch Order #35509884722

I purchased a smartwatch through DHgate (Order #35509884722) and was extremely disappointed with the product. The watch has very limited functionality, focusing only on basic fitness options, which is far less than what I expected based on previous smartwatches I’ve owned. Additionally, the device charges inconsistently, making it unreliable.

The customer service experience was equally frustrating. When I attempted to initiate a dispute through the app, the process was unhelpful. Contacting the seller directly didn’t resolve the issue either, as they were unresponsive after initially providing a return address and insisting I cover the shipping costs.

Overall, this experience has been disappointing, and I feel let down as a long-time DHgate customer. I would not recommend this product or the seller to others.

Je kan niks terug sturen. Alles is in het Engels. Je kan geen vragen stellen. Dit moet allemaal via facebook. Heb ik niet. Je kan met niemand contact nemen en de verkoper geeft alleen maar dezelfde antwoord. Als je eenmaal iets hebt bevestigd op dhgate dat de betaling vrijgegeven wordt, kun je niks meer. Ik heb een item besteld die te klein is, maar kan het voor geen enkele wijze terugsturen. Het is echt waardeloos. Ik ga niks betalen. Nooit wat bij dhgate bestellen.

AVOID AVOID AVOID SCAMMERS !!!!!