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Jack was very professional and knew

I purchased the Highland Park Upholstered bed by Bernhardt in Feb. this year. The bed was delivered with white glove service in April. The team setting the bed up noticed a slight dent and some dirty spots and hence wrote on the delivery confirmation sheet. Although these are minor faults, I found the quality of the bed does not live up to the Bernhardt standard that I knew of. The trims around the headboard and footboard are sticking out and not evenly laid (see photos). When I purchased online, it was hard to notice this. There are also many loose threads at several different areas. When I called the customer service to inquire about the return policy a week or two after the delivery, I did not expect that they would not mention one word about the photos I sent. They just gave a refund computation which include restocking fee and round-trip shipping. I paid $1352.16 and would only have $719.06 back if I chose to return. I thought it is important to alert online potential buyers to be aware of their return policy.

Jason was very helpful and patient. He answered all my questions.

Ria was SUPERB! THIS is the kind of customer service ALL Companies should have!!!! She was truly Wonderful! I ordered because of her!!!!

I received exceptional service while ordering a table from John. He was gracious, professional, extremely polite and accommodating. It was truly a pleasure dealing with him!

Sharon was very professional and helpful. She helped me set up the 5 year protection plan for the leather sectional that we ordered. She got back to me immediately and was very knowledgeable. We have had an excellent experience with this company so far.

John was extremely helpful and knowledgeable and easy to work with !

Very professional and explained thoroughly the shipping and purchase process

Sydney helped me through the entire buying process and was knowledgeable. I feel confident in my purchase and will buy future furniture here.

Ria was super helpful and provided amazing service!

I had an excellent experience with this company, all because of John, my amazing representative. He went above and beyond to help me locate the exact item that I was looking for & arrange for shipping. He was so incredibly helpful, the price was fabulous & I would most definitely use this business again. I was looking absolutely everywhere for a particular item. Many places were not only quoting me a significantly higher price, but also estimated literally months for shipping. John found it for me right away, and it’s now on the way! I wish that I could give more than 5 stars. Thanks again, John!!!

Greg was very helpful and knowledgeable in placing the order.

Sean was very professional and helped me get my order reorganized to qualify for a promotion. Thank you Sean!

Jack very hopefully, I asked few questions about the warranty and different things. He got all the answer and called me back. I purchase my order with him.
Thank you Jack

SEAN WAS EXTREMELY HELPFULL IN PURCHsing the couch I wanted. He answered all of my questions to the fullest. I can contact him if I have more questions I love that. The world needs more of this.

Cindy was very helpfull , and responsive.

Great customer service! Help me fast and efficiently!

John was very helpful and answered all my questions or concerns. I can’t wait to receive my flora credenza!