We’ve bought from DSD since Martin Lahe first arrived on our doorstep over 17 years ago. Always courteous and cheerful and undoubtedly a great asset to DSD. We chat about our families before he show... もっと見る
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Delicious food, beautifully flavoured! Top quality and big portions. Rep knew his products, friendly and knowledgeable on how to cook them. Would definitely buy again. 5 star all round
企業が回答しました
Tonight we had the cod witch was so pumped up with water when frozen,after defrosting it was half the size,then after cooking in foil with lemon,butter and pepper it did shrink again,so will not be or... もっと見る
Had the southern fried chicken - absolutely delicious and had great service by my local fish man Aaron. Great value for money as you get lots of portions in a box. Definitely worth it!
企業情報
当該企業による記述
Welcome to Dining Solutions Direct. Dining Solutions Direct (DSD Food Group) is a UK food delivery business headquartered in Wellington, Somerset, specialising in high-quality frozen food, sold with personal service direct to customers’ doors. We have built our reputation around friendly, knowledgeable service, consistent product quality, and making it easier for busy households to keep their freezer stocked with great-tasting food. We operate as a UK limited company and work through a growing network of local distributors who serve customers in person, building long-term relationships rather than relying on one-off online transactions. That personal approach is a big part of what makes DSD different. Many of our customers have been with us for years and value being able to deal with someone who knows their preferences and can recommend products that suit their household. Our range includes a broad selection of frozen fish, seafood, chicken, meat products, ready-to-cook meals and family freezer favourites, with popular lines often including products such as prawns, sea bass, chicken kievs, salmon and other easy midweek meal options. Customers regularly tell us they value the quality, convenience and reliability of our service, especially when life is busy, and they want good food available at home without the hassle of shopping around. What sets us apart is the combination of doorstep convenience and personal service. We are not just a faceless online retailer or supermarket freezer aisle. Our team takes time to explain the products, recommend suitable options, and help customers choose food that works for their family, freezer space and routine. We focus on quality products, repeat service and building trust over time. If you need support, product advice or help with an order, customers can contact DSD directly through our normal business contact channels. We aim to provide responsive, helpful service both at the point of sale and afterwards. At DSD, we believe good food and good service still matter. Our goal is simple: to deliver quality frozen food with a personal touch.
当該企業による記述
- Dining Solutions Direct delivers restaurant-quality meat and fish straight to your door, at prices that make sense. We specialise in premium frozen produce, personally delivered by dedicated local distributors who get to know you and your preferences. No subscriptions, no gimmicks, just consistently great food, reliable service, and customers who order again and again because it’s worth it.
連絡先
Unit 8F Greenham Business Park, Greenham,, TA210LR, Wellington, 英国
- 01460 259873
- customersupport@diningsolutionsdirect.com
- diningsolutionsdirect.com
4.6
優良
278件のレビュー
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ネガティブなレビューの 94％に回答しています
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Dining Solutions Direct からの回答
Thank you so much for your feedback! We’re delighted to hear that you think Tracey provides such excellent service. She takes great pride in looking after her customers, and we’ll be sure to pass your kind comments on to her — she’ll really appreciate it.
Thank you again for your support!
Reliable quality and outstanding customer care.
We’ve been buying from Dining Solutions for years now, and the quality has always been fantastic. Tracy (893) is incredibly helpful when it comes to choosing what to try next. We usually order a real mix — spare ribs, fish, chicken, mince — and we’ve even enjoyed the puddings too.
Over the years, Tracy hasn’t just been a great help; she’s become a good friend. Her support and customer care are a big part of why we keep coming back.
2026年2月16日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you so much for your wonderful feedback and for your loyalty over the years — it truly means a lot to us. We’re delighted to hear that you’ve consistently enjoyed the quality from Dining Solutions and that you’ve been able to try such a great variety of products, from the spare ribs and fish to the puddings too!
It’s especially lovely to hear how much Tracy has supported you over the years. Building those relationships and providing genuine care for our customers is exactly what we strive for, and we’re so pleased she’s made such a positive difference — and even become a good friend along the way.
We’ll be sure to pass on your kind words to her. Thank you again for your continued support, and we look forward to many more years of serving you.
Excellent products
Excellent products
To your door
Tracey - Rep no 893 always a pleasure to deal with
2026年2月6日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying the products and the convenience of having them delivered straight to your door.
It’s especially nice to know that Tracey is always a pleasure to deal with — she takes great pride in looking after her customers, and we’ll be sure to pass on your kind comments to her.
Thank you again for your support, and we look forward to serving you again soon!
Great service from Tracey (893) and…
Great service from Tracey (893) and great food. Tracey is very reliable and goes put of her way to get whatever we need.
2026年1月5日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying the food and receiving such great service from Tracey. Reliability and going the extra mile for customers are things she takes great pride in, so it’s wonderful to know this has made such a positive difference for you.
We’ll be sure to pass on your lovely comments to her — she’ll really appreciate it. Thank you again for your support, and we look forward to seeing you again soon!
Tracy 893
Tracy 893, excellent service, very Friendly, food is excellent and allways happy to have a chat.
And if not in she will come back.
She goes above and beyond
Lord and Lady Lavender
2026年2月14日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you so much for your wonderful review! We’re delighted to hear that you’re so pleased with both the food and the service you receive from Tracy. She truly takes pride in looking after her customers, and it’s lovely to know her friendliness and willingness to go the extra mile — even returning if you’re not in — makes such a difference.
We’ll be sure to pass on your kind words to her, and we’re certain she’ll be thrilled to hear them. It’s always a pleasure to serve you, and we really appreciate your continued support.
Thank you again, Lord and Lady Lavender!
Review for Robbie! (944)
Visit from Robbie today (944) absolutely incredible service as always, it’s nice to have a representative of a company remember your names and make the visit personal, he knows what we want before we ask for it! Not to mention the food is delicious and very well portioned! Thanks Robbie!
2026年2月16日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you so much for your fantastic feedback! We’re delighted to hear that you continue to receive such incredible service from Robbie. It really makes a difference when visits feel personal, and we’re so pleased that he takes the time to remember your preferences and make each visit enjoyable.
It’s also wonderful to know you’re enjoying the food and portion sizes — that’s exactly what we aim for. Robbie will be thrilled to hear your kind comments, and we’ll be sure to pass them on to him.
Thank you again for your support, and we look forward to seeing you again soon!
Our Tracy(893)
Tracy(893)
Always delivers amazing products. Tracy has been coming to us over several years. In that time I have tried many products which are excellent quality and never have I had to return any products.
Tracy provides excellent service for your company, with a smile and always willing to obtain a product and keep you updated and delivered where possible. I really look forward to Tracy calling, she's almost like one of my family now! And I love our wee chats over a quick cuppa. Always a pleasure to see her and the scampi and plaice are delicious.
Keep up excellent standard of products and value for money. Tracy always seems to know when my freezer is running low. Keep up excellent work.
2026年1月28日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you so much for your truly lovely message — it’s wonderful to read such kind feedback. We’re delighted to hear how happy you’ve been with the products over the years, and that the quality has consistently met your expectations. It’s especially great to know you’re enjoying the scampi and plaice!
Tracy will be absolutely thrilled to hear your comments. She takes great pride in looking after her customers, and it means so much to know she’s become such a valued and familiar part of your routine — even sharing the occasional cuppa and chat! We’ll be sure to pass on your kind words to her, as recognition like this means a great deal.
Thank you again for your continued loyalty and support. We look forward to many more visits ahead and keeping your freezer well stocked!
Tracy (893) is such a marvellous lady!
Tracy (893) is such a marvellous lady! Very knowledgeable about all the lovely products we’ve had, my absolute favourites are the individually packed salmon fillets, the raw and cooked prawns but all the different food we’ve had has been absolutely delicious. Very kind and patient when I’m struggling for space in the freezer and is happy to return at a later date! Thank you so much Tracy (893)
2026年2月16日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear how pleased you are with the products — especially the salmon fillets and prawns — and that everything you’ve tried has been so delicious.
Tracy will be thrilled to know how much you appreciate her knowledge, kindness, and patience. She really does go above and beyond to make sure everything works for you, even when freezer space is a bit tight! We’ll be sure to pass on your lovely comments to her.
Thank you again for your support — it means a great deal to us, and we look forward to seeing you again soon.
The frozen fish is excellent and always…
The frozen fish is excellent and always tastes very fresh.Andy 1542 always remembers my favourites but at the same time encourages me to try different fish-especially those that are either new or ones he not always has available. There are not any local fishmongers that would have such a good range of fish
2026年2月16日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you so much for your lovely feedback — it really means a lot to us! We’re delighted to hear that you enjoy the quality and freshness of the frozen fish, and that Andy has been able to help you discover new favourites while still keeping your go-to choices on hand. We take great pride in offering a wide and interesting range, so it’s wonderful to know that this stands out compared to other options locally.
We truly appreciate your support and look forward to serving you again soon!
The fish is good, but Andy is the best
We became a customer of Andy (1513) about 2 years ago. The quality of the product is always fantastic but we genuinely enjoy Andy’s visits. He is a true ambassador of the brand, and pleasure to buy from.
2026年2月13日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you for your lovely review. We’re delighted to hear how much you’re enjoying the quality of the products, and it’s especially nice to know that Andy’s visits are such a positive part of your experience.
He truly is a great ambassador for us, and we’ll be sure to pass on your kind words — he’ll be thrilled to hear them. Thank you for your support over the past couple of years; we really appreciate it and look forward to continuing to serve you.
Awesome fish- and awesome pies!
Awesome fish- and awesome pies!! From friendly simon the fish guy.
2026年2月16日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you for your fantastic review. We’re so pleased to hear you’re enjoying both the fish and the pies — great choices! Simon will be delighted to know his friendly service made such a positive impression.
We really appreciate your support.
Really good fish and excellent service
Garry is always happy to help and suggest recipes for all the different fish we might like. It’s a peace of mind knowing the quality of fish we buy is from a trusted source, which is incredibly important to us.
2026年2月13日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you for your lovely feedback. We’re delighted to hear that Garry has been so helpful and that his recipe suggestions are making it easier to enjoy the different fish options available.
It’s especially important to us that you feel confident in the quality of the fish you’re buying, so it’s wonderful to know that trust and peace of mind are coming across. We truly appreciate your support and look forward to continuing to serve you.
Wonderful food and excellent customer service!
Dining Solutions range of products is fantastic and the quality of produce excellent. Loved by all the family, we enjoy everyday favourites and are able to sample the more luxury items on special occasions. It’s made all the better by being cooked from frozen. Our local rep- Andy ( 1513) is a happy, friendly and now very familiar face and couldn’t be more accommodating with our requests for certain foods and is very knowledgeable about what’s available. His recommendations are always a hit!!
2026年2月16日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you so much for your fantastic feedback. We’re delighted to hear how much you and your family are enjoying the range of products, from everyday favourites to the more special occasion treats. It’s great to know the convenience of cooking from frozen is making things even easier for you.
We’re especially pleased to hear your kind words about Andy — he’ll be thrilled to know his service, knowledge, and recommendations are so appreciated. Providing friendly, accommodating service is exactly what we strive for.
Thank you again for your support, and we look forward to continuing to serve you and your family.
Dining Solutions Direct からの回答
Thank you for your review. We’re really pleased to hear you’re happy with both the quality of our food and the service you received.
I purchased from DSD for the first time…
I purchased from DSD for the first time this weekend. The chicken goujons were far superior to the ones I’ve brought from the supermarket. The chicken was delightfully moist and the breadcrumbs were the perfect accompaniment!
I’ve yet to try the steaks, however when I explained to Marius that I’m not the worlds best cook, he took the time to explain how to prep and cook them and specifically in the air fryer which is what I mainly use. Marius even suggested a particular wine to go with the steaks.
Fantastic service, went over and above,
100% recommend both the food and Marius for knowledge of the food and his advice.
2026年2月14日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you for giving DSD a try and for such a brilliant review.
We’re really pleased the chicken goujons hit the mark. Moist chicken and proper, crispy breadcrumbs should be standard, not a pleasant surprise, but here we are. Glad they impressed.
It’s also great to hear that Marius took the time to walk you through cooking the steaks, especially for the air fryer. Not everyone admits they’re “not the world’s best cook,” so fair play for that. A good product is one thing, but clear, practical advice and even a wine suggestion is what proper service looks like.
We’ll be sure to pass your kind words on to Marius. He’ll be chuffed to know his guidance made the difference.
Thank you again for the recommendation and for supporting DSD.
Delicious salmon
We regularly buy salmon from Andy 1542 at Dining Solutions. It is absolutely delicious, much nicer than any we’ve had from supermarkets, and Andy goes above and beyond in terms of service - he is always very helpful.
2026年1月28日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you for your lovely feedback.
We’re so pleased to hear you’re enjoying the salmon. It should taste better than supermarket fish, otherwise we’d all just queue up under fluorescent lighting and call it a day. Quality really does make the difference.
Andy (1542) will be delighted to know his effort hasn’t gone unnoticed. He takes real pride in looking after his customers and making sure the service matches the product.
We truly appreciate your continued support and look forward to keeping you well stocked with that delicious salmon.
Andy 1542 has been delivering to us for…
Andy 1542 has been delivering to us for about 6 years now. He supported us through Covid which cut down on the number of supermarket visits. He is friendly and lets us know if there are any offers. We buy from him because the quality is good and it’s very handy to have quality fish in the freezer to use as and when needed. I would recommend giving dining solutions a try
2026年2月15日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you for such a kind and loyal review.
Six years is no small thing, and we really appreciate you sticking with us. We’re especially glad Andy (1542) was able to support you during Covid when getting to the supermarkets wasn’t always straightforward. That’s exactly when having reliable doorstep delivery actually matters.
It’s great to hear you value the quality and the convenience. Having good fish in the freezer ready to go beats wandering supermarket aisles hoping for inspiration.
We’ll make sure Andy sees your comments. And thank you for recommending Dining Solutions, it genuinely means a lot.
Best career I've ever had.
I started with Dining Solutions in November 2024. And in that time have picked up a superb and loyal customer base.
This job only suits those prepared to get off their backsides and knock some doors. I come across people every day who have never heard about us and are amazed when they first of all look at the food and then try it.
I have customers in a wide area focusing on different areas at different times. Am also proud to be part of the national trainers program introducing new recruits to what can be a fantastic opportunity IF THEY WISH TO GRAB IT.
There is constant support from management and colleagues to help people develop. I am looking forward to continuing my drive into management with DSD with the help of my depot manager on a daily basis, and chats with the other managers in the group.
I would like DSD to become a national name spoken about in the same context as all other premium brands. And I tailor my customer service to try and replicate that.
Of course we eat the food ourselves pretty much daily too. When people say there are only 2 of us, well there are three of us and we go through quite a bit as we don't want the rubbish at the Supermarket anymore.
2026年2月15日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you for taking the time to share this. We’re really pleased to hear you’ve had such a positive experience since joining in November 2024, and that you’ve built a strong, loyal customer base through sheer hard work and consistency.
We are thrilled you’re part of our national trainers programme and appreciate the way you’ve described the opportunity, the support around you, and your drive into management is exactly what we want for people who are willing to put the effort in and grow.
We love your ambition to see DSD become a recognised national premium brand and the fact you tailor your customer service to match that standard. That mindset is what builds reputations properly.
And on the “there are only two of us” point, you’re spot on, plenty of households are small but still get great value by choosing what suits them and stocking the freezer with quality instead of settling for supermarket rubbish.
Thanks again, and keep up the great work.
Great Service - Thank You Andy 1542
We have been buying produce from Andy for several years now. He is always friendly, polite and knowledgeable and definitely a born salesman! He always has a good selection available and often rings ahead to see if we need anything or if there are any special offers.
2026年2月10日
自発的なレビュー
Dining Solutions Direct からの回答
Thank you for your continued support over the years — it genuinely means a lot to us.
We’re delighted to hear that Andy has looked after you so well. His friendly approach, product knowledge and ability to keep customers informed about what’s available (and what’s on offer) are exactly what we aim for. We’ll be sure to pass your kind words on to him — he’ll be thrilled.
Thanks again for taking the time to leave such positive feedback.
Andy 1513 greets you like an old…
Andy 1513 greets you like an old friend. Always has a smile and never in a rush to see you and move on.
The range of products he has to offer are fantastic and the quality is superb.
Very often has something new to tempt you.
Excellent service all round.
2026年2月14日
自発的なレビュー
Dining Solutions Direct からの回答
Thanks for the lovely words about Andy (1513) and the service, really appreciated.
Andy will be chuffed to hear he comes across exactly how we know him: friendly, never rushing you, and always turning up with a grin (and somehow “just one new thing” to tempt you).
If you ever want recommendations for what to try next, just give him a shout and he’ll sort you out.
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