Basically mislead by staff regarding return policy. Area Manger failed to contact me, even though their head office said he would. Having now to deal with it through consumer rights. Not holding... ãã£ãšèŠã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå å®¹ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ãç¢ºèªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ãç¢ºèªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
Longstanding customer of Kirkintilloch branch, last order paid but issues with delivery and a broken down van meant we didnât get all we ordered. Months later still not fully fitted and finished - dis... ãã£ãšèŠã
Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
Genuinely really helpful staff with amazing customer service. The guys in the Aberdeen branch couldn't have been more helpful as I tried to organise purchase and fitting of flooring remotely. They ga... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
ãã®äŒæ¥ã¯ãããžãã£ãããã¬ãã£ãããåããã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸãã
ãã¬ãã£ããªã¬ãã¥ãŒã«åçããŠããŸãã
ãã®äŒæ¥ã®Trustpilot å©ç𿹿³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èЧãã人ã¯ã以äžã®äŒæ¥ãé²èЧããŠããŸãã
Arrived in the timeframe advised butâŠ
Arrived in the timeframe advised but not lyes yeyao canât comment on that
Excellent customer service
After a delivery issue involving the courier company, they were very quick to get it resolved,other part of the product arrived the next day.
Brilliant
Iâve used the Falkirk branch many times over the years and recently bought for 3 rooms in our new house. Staff are brilliant, helpful and friendly and the products are great
Floor was fine delivery not
Floor was fine, no complaints on the quality but payed 30 quid for a Tuesday delivery, took the day off work and it never came. When I phoned up they said it would come on Wednesday and they could see from my email it said Tuesday delivery so I wasnât happy about that.
Great purchase
Great purchase, good value for money only down fall was lack of correspondence no email. I received a telephone call on the day of delivery to say they was 20 minutes away which wasnât ideal as I was working. My teenage daughter had to let them in. Delivery guys was very helpful though assisted her get in to adr
Amazing service
Friendly service and amazing communication between myself and company when I couldn't find my confirmation email and they resent it and was really lovely flooring is amazing quality for the price also will be back again.
Brilliant quality and service
Brilliant quality and service. Price is good when offer
Weâve used your company before whereâŠ
Weâve used your company before where the delivery was pushed back a bit but the products were good and fairly priced so ordered again today for my daughters place and hope delivery is on time so we can get her settled in , thanks again , Mark .
Easy to order
Easy to order. All the product details were available, to make your choice.
Missing item
The ordering process was smooth, but a missing item in the delivery required me to contact them and schedule another delivery date, which caused some inconvenience.
Great quality
Flooring came within stated time. Great quality. Fitted really easily. I will definitely be using this company in the future.
Think before you buy from this company
I bought flooring from this company, the flooring had a lifelong guarantee and therefore expensive, under 2 year the flooring started to move and warp although I have a new build and the floors are perfect. I complained on November and constant wait for replies to my emails to David Taylor the area manager he was going to send someone out to have a look but never did now heâs has practically said heâs not interested and if I want to go to citizens advice to do so.
If your thinking of buying from this company think again as if you have any snags they are not interested and just ignore you the area manager has no customer skills whatsoever.
The ordering was easy but thatâs all
The ordering was easy, delivery is kerbside so please note that if the driver doesnât want to drop close to the house, you will be lifting all the packs which are on a pallet yourself! If you need to return any items forget it! They make it so difficult and costly to return anything so you give in and donât!
Great service and sorted me with on theâŠ
Great service and sorted me with on the day collection
The email after the payment doesnâtâŠ
The email after the payment doesnât include the purchase details or anything that gives details on the some of money paid or the nature of item purchase
Bad experience as ordered the flooringâŠ
Bad experience as ordered the flooring to be collected from store and it wasn't sent to the store
Delivery very fast and laminate looksâŠ
Delivery very fast and laminate looks good quality
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
äŒæ¥ã¯ãèªåæåŸ
ãä»ããŠã¬ãã¥ãŒãäŸé Œããããšãã§ããŸãããã®æ¹æ³ã§åŸãããã¬ãã¥ãŒã¯ãæ¬ç©ã®çµéšã«åºã¥ãããã®ã§ãããç¢ºèªæžã¿ã®ã©ãã«ãä»äžãããŸãã
ä»ã®çš®é¡ã®ã¬ãã¥ãŒã«ã€ããŠã®è©³çްã¯ãã¡ãããäžèªãã ããã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çްã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çްã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã








