Basically mislead by staff regarding return policy. Area Manger failed to contact me, even though their head office said he would. Having now to deal with it through consumer rights. Not holding... ãã£ãšèŠã
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Longstanding customer of Kirkintilloch branch, last order paid but issues with delivery and a broken down van meant we didnât get all we ordered. Months later still not fully fitted and finished - dis... ãã£ãšèŠã
Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... ãã£ãšèŠã
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Genuinely really helpful staff with amazing customer service. The guys in the Aberdeen branch couldn't have been more helpful as I tried to organise purchase and fitting of flooring remotely. They ga... ãã£ãšèŠã
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3.6
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顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
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No email with order number and no storeâŠ
No email with order number and no store to pick item up .
2024幎4æ5æ¥
Directflooring ããã®åç
Hi Christopher, The team have been attempting to contact you for a number days now on the phone number provided, an email was also sent however we have had no response. If you could kindly contact us on 0800 085 9922 - Thank you.
Laminate flooring and beading
I was very happy with my purchase but I ordered beading for my floor and was sent the wrong thing and when I went on your page to try and return it I was told it was up to me to return it, paid £40 for it and it is going to cost me over £20 to return which I think is ridiculous,saying that the flooring is excellent quality and was delivered within a 3days.
2024幎4æ4æ¥
Directflooring ããã®åç
Thank you for taking the time to leave us a review. We appreciate it!
Directflooring ããã®åç
Thank you so much for taking the time to leave us a review, we really appreciate it!
Website easy to use and found what IâŠ
Website easy to use and found what I was looking for straight away.
2024幎4æ10æ¥
Directflooring ããã®åç
Thank you so much for taking the time to leave us a review, we really appreciate it!
Early delivery
I've re-done review as we received the flooring today !
Absolutely no contact though not even a confirmation email but it came early so can't really complain.
2024幎4æ7æ¥
Directflooring ããã®åç
Thank you so much for taking the time to leave us a review, we really appreciate it!
Directflooring ããã®åç
Thank you so much for taking the time to leave us a review, we really appreciate it!
Directflooring ããã®åç
Thank you so much for taking the time to leave us a review, we really appreciate it!
Directflooring ããã®åç
Hiya, A confirmation email had been sent to the email address provided at the purchase time / also when it had been shipped. I have resent your invoice for you. We hope you love your new Flooring, Thank you!
Directflooring ããã®åç
Thank you so much for taking the time to leave us a review, we really appreciate it!
Directflooring ããã®åç
Thank you so much for taking the time to leave us a review, we really appreciate it!
Quick delivery
Quick delivery, the flooring Is amazing for the price, easy to install.
2024幎3æ21æ¥
Directflooring ããã®åç
Thank you so much kirsty for taking the time to leave us a review, we really appreciate it!
Crap delivery no time slot waited inâŠ
Good product but Crap delivery no time slot waited in two days for it to come at 6pm
2024幎3æ27æ¥
Directflooring ããã®åç
Hiya, We do advise a standard weekday Delivery is 2 - 5 working days, However i can see this was delivered within 2. We can only apologise for not providing an ETA as i know this would have been beneficial. We will be sure to pass this on. Thank you.
Easy to Order and Collect
Great selection, great price range, easy to order and when we went to collect, staff (lady and gentleman) attended to us right away and couldn't have been nicer. Sorry I didn't remember their names.
2024幎3æ19æ¥
Directflooring ããã®åç
Thank you so much for taking the time to leave us a review, we really appreciate it! We will be sure to pass on this feedback!
Directflooring ããã®åç
Thank you so much Lindsay for taking the time to leave us a review, we really appreciate it!
Customer service not great from outletâŠ
Customer service not great from outlet store. Only reason gave 3 stars and not 1 is because the warehouse Internet staff were very helpful. Iam still waiting on my order, initially supposed to be in warehouse on 2/3/24. But warehouse team very good and finding out information and apologised for the delay. Connar from the front of house on the other hands attitude is I don't give a toss. Connar was unhelpful and rude. Asked several questions to which he replied ' it'll be in when it's in'. My question was, do u know if order has been shipped yet? And, csn u track the order? Is that not part of a customer service operators job?
2024幎3æ1æ¥
Directflooring ããã®åç
Thank you for your review! We appreciate it so much! Thank you.
Directflooring ããã®åç
Thank you for your review Keith! We appreciate so much! Thank you.
Very easy to order online
Very easy to order online.
The driver was very friendly and helpful. Helping to take the flooring to my first floor flat. Very much appreciated.
2024幎3æ12æ¥
Directflooring ããã®åç
Thank you for your review Silas! We appreciate this so much! Thank you.
Delighted with entire experience so farâŠ
Delighted with entire experience so far with Keith in Edinburgh. Expert advice, non pushy sales. He even stayed after closing time to organise delivery. Highly recommended.
2024幎3æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Directflooring ããã®åç
Thank you for your review! We appreciate so much! Thank you. We will pass on your feedback to the team!
Very helpful, great service!!
The man that delivered was very helpful and pleasant, ans I have just reordered with them as the service was brilliant.
2024幎3æ13æ¥
Directflooring ããã®åç
Thank you for your review Elizabeth! We appreciate this so much! Thank you.
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