Awful customer service, been waiting for my phone to arrive for the past 4 days. Have taken 3 full days off work, waiting in all day and no phone has still arrived. Delivery been cancelled on 3 separa... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great choice of handsets and tariffs. My choice of handset was ready and available for upgrade on my current contract. Ordering was very easy and straight forward. Customer service was spot on with qu... もっと見る
企業が回答しました
I am very pleased at the service offered by Direct Mobiles. Even after I ordered my new phone they contacted me to inform me of a potential problem, which I knew about, before dispatching my new phone... もっと見る
企業が回答しました
Although to the untrained eye, it can be difficult to navigate the prices, I found this relatively easy, and found myself the most excellent deal. The phone came quickly and everyone at every level th... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
We make choosing a new mobile phone simple! All the best UK deals, from all the networks, all in one place and hand-picked by humans. Whether you want the latest iPhone, Samsung Galaxy or a great value SIM only offer, we're here to ensure you get the best possible deal available.
連絡先
Bemin House, Cox Lane, Chessington, KT9 1SG, Chessington, 英国
- 0203 869 4251
- customerservice@directmobiles.co.uk
- directmobiles.co.uk
3.6
まあまあ
2970件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Direct Mobiles are Great.....
Direct Mobiles are Great.....
Took out an iPhone contract for my grandson and was over the moon with the all round,professional,helpful,friendly service and fantastic prices.
Have just upgraded which was so easy to do over the phone and David (Trigg) was so great to deal with.He was brilliant with customer service, so helpful & informative with the upgrade.
My grandson and I are sooo.... pleased.
Thankyou again David
Keep up the fantastic work you all do & I myself will upgrade at end of year.
Mrs Carter
2019年3月5日
自発的なレビュー
Direct Mobiles からの回答
Dear Mrs Carter,
Thank you for your feedback about the service you received from David.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php We look forward to upgrading you in the future. Regards, Direct Mobiles.
Very responsive costumer service
Very responsive costumer service, I have recived my new phone fast and hassle free. I would definitely recommend it!
2019年3月5日
自発的なレビュー
Direct Mobiles からの回答
Dear Hagighiol, Thank you for your feedback about the service you received. Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php We look forward to upgrading you in the future. Regards, Direct Mobiles.
Excellent services
Excellent services. I would recommend this phone company to everyone.
2019年3月5日
自発的なレビュー
Direct Mobiles からの回答
Dear Zaida, Thank you for your feedback about the service you received. Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php We look forward to upgrading you in the future. Regards, Direct Mobiles.
Great companygreat company
Great company, got my pretty new phone for a fraction of the cost as normal. Will be using again.
2019年3月5日
自発的なレビュー
Direct Mobiles からの回答
Dear Matt,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Great service!
Great value, great customer service and always 100% transparency when you have any queries. Would very much recommend.
2019年3月5日
自発的なレビュー
Direct Mobiles からの回答
Dear Ryan,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Good company but issues with insurance.
Dealing with Direct Mobilleawas fast and easy. Very good service all round. The only issue I found was the phone insurance in my opinion was not fit for purpose. I would buy from Direct Mobiles again but unless they change the insurance company will never insure with them.
2019年3月5日
自発的なレビュー
Direct Mobiles からの回答
Dear Stephen,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Top spec iPhone 8 Fab
Top spec iPhone 8 bought with no upfront cost unlike main carriers and better contract with more of everything. Great company and strongly recommended
2019年3月5日
自発的なレビュー
Direct Mobiles からの回答
Dear Tim,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Excellent sevies my phone on time &…
Excellent sevies my phone on time & great price thank you
2019年3月5日
自発的なレビュー
Direct Mobiles からの回答
Dear Malcolm,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Direct Mobiles からの回答
Dear Emma,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Super fast service from these guys
Super fast service from these guys. I wouldn’t hesitate to buy from them again. They always seem to have the best deals on too - much better than the high street
2019年3月5日
自発的なレビュー
Direct Mobiles からの回答
Dear Vicki,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Direct Mobiles からの回答
Dear Bradley,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Attempted to purchase 5 Samsung Sim…
Attempted to purchase 5 Samsung Sim Free phones for a business, Direct Mobiles happily took full payment in advance, constantly missed delivery dates. Eventually received a full refund.
Went directly to Samsung purchased 5 units through their online shop, delivered within 36 hours.
If your a business user requiring more than 1 phone, user another vendor, if purchasing 1 phone then this company as a good as anyone.
2019年3月5日
自発的なレビュー
Direct Mobiles からの回答
Hi Richard,
We apologise for the delay and any inconvenience caused.
This is not the level of service we would normally provide.
Kind Regards,
Emilie
Customer Services
Good Value for money compared to other…
Good Value for money compared to other mobile phone providers.
I was fairly sceptical prior to taking out a contract via a website, as this was a 1st for me. Only down side to my purchase was my application being rejected, owing to a 'failed credit check'; which was puzzling as i have an excellent credit rating. After contacting my current service provider via email, i was able overturn the decision, forwarding on the email confirmation for verification.
Overall, i would use again.
2019年3月5日
自発的なレビュー
Direct Mobiles からの回答
Dear Scott,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Brilliant
I got an email saying phone was out of stock and it will be in stock within 5 working days. Only took 2 days. Good fast helpful service. Will use again.
2019年1月16日
自発的なレビュー
Direct Mobiles からの回答
Dear Jamie,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Direct Mobiles からの回答
Dear Amanda,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
I was quiet surprised really surprised…am happy
I was quiet surprised really surprised when you send me back the email saying everything is fine regarding my id so that I can get the phone. Am really enjoying it
2019年1月10日
自発的なレビュー
Direct Mobiles からの回答
Dear Doris,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Excellent customer service
Brilliant communication
Refurbished iPhone ( looked brand new)
Excellent customer service
💯 recommended
2019年1月8日
自発的なレビュー
Direct Mobiles からの回答
Dear Raphelita,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Brilliant customer service kept me up…
Brilliant customer service kept me up to date on my purchase from start to finish.
Really quick despatch time thank you would recommend you to anyone brilliant service
2019年1月4日
自発的なレビュー
Direct Mobiles からの回答
Dear Sharon,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
I am very pleased at the service…
I am very pleased at the service offered by Direct Mobiles. Even after I ordered my new phone they contacted me to inform me of a potential problem, which I knew about, before dispatching my new phone. A less scrupulous supplier would have just sent it regardeless. Unfortunately the delay in my replying meant that my phone became out of stock. However the replacement arrived as indicated,when stocks were replenished. I did also have a query about my SIM card which they promptly responded to and resolved my query. I have no hesitation in recommending them to anyone.
2018年12月21日
自発的なレビュー
Direct Mobiles からの回答
Dear Dr Poole,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Very fast service and very good!
2018年12月18日
自発的なレビュー
Direct Mobiles からの回答
Dear Daniel,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。