Awful customer service, been waiting for my phone to arrive for the past 4 days. Have taken 3 full days off work, waiting in all day and no phone has still arrived. Delivery been cancelled on 3 separa... もっと見る
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レビュアーのコメントを見てみましょう
Great choice of handsets and tariffs. My choice of handset was ready and available for upgrade on my current contract. Ordering was very easy and straight forward. Customer service was spot on with qu... もっと見る
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I am very pleased at the service offered by Direct Mobiles. Even after I ordered my new phone they contacted me to inform me of a potential problem, which I knew about, before dispatching my new phone... もっと見る
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Although to the untrained eye, it can be difficult to navigate the prices, I found this relatively easy, and found myself the most excellent deal. The phone came quickly and everyone at every level th... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
We make choosing a new mobile phone simple! All the best UK deals, from all the networks, all in one place and hand-picked by humans. Whether you want the latest iPhone, Samsung Galaxy or a great value SIM only offer, we're here to ensure you get the best possible deal available.
連絡先
Bemin House, Cox Lane, Chessington, KT9 1SG, Chessington, 英国
- 0203 869 4251
- customerservice@directmobiles.co.uk
- directmobiles.co.uk
3.6
まあまあ
2970件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
Excellent service, friendly polite people to speak to for an enquiry.
Kept me up to date on my order.
Loved my phone and the contract
Would definitely recommend
2018年10月1日
自発的なレビュー
Direct Mobiles からの回答
Dear Kim,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Great EE deals
Phone delivered a bit later than expected due to it being out of stock, but Direct Mobiles kept me up to date.
2018年9月30日
自発的なレビュー
Direct Mobiles からの回答
Dear Roxanne,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Helpful friendly staff who went the…
Helpful friendly staff who went the extra mile for us. Much appreciated.
2018年9月30日
自発的なレビュー
Direct Mobiles からの回答
Dear Emma,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Direct Mobiles からの回答
Dear Khalesa,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
I would and have recommend direct…
I would and have recommend direct mobile
I received my new mobile in a timely manner and saved myself a lot of money over going through the service provider.
2018年9月30日
自発的なレビュー
Direct Mobiles からの回答
Dear Chris,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Comms could improve
I needed a new handset due to a broken phone which meant i had to cancel my current, cheaper, perfectly usable account to start a new one for 24 months at twice the price. It was with the same provider but i still had to change my number. Hugely annoying but not direct mobiles fault. I chose my new phone, did everything i was supposed to in order to receive my next day delivery. Direct mobiles placed the order and then i received a generic email stating they won't have the phone of choice in stock for 5 days+.
I feel like this was something they would of known and it was information they should have offered up. Instead they didn't answer the phones and ignored two emails. I finally got through to someone the following day of which the service was good but i ended up with a higher end phone with less memory than the one i had chosen because they had those in stock. It was that or try to run a business with no phone for another week, following five days of no phone initially. Not the end of the world. Just not great communication from them i thought could of been avoided...
2018年9月29日
自発的なレビュー
Direct Mobiles からの回答
Hi,
We apologise for the issues you have experienced.
Please contact us to discuss this on customerservice@directmobiles.co.uk
Kind Regards,
Emilie
Customer Services
Next day delivery
Next day delivery, my package had a common fault and they replaced it in quick fashion.. would recommend to friends
2018年9月29日
自発的なレビュー
Direct Mobiles からの回答
Dear Thomas,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Would recommend and use again
2018年9月29日
自発的なレビュー
Direct Mobiles からの回答
Dear Kay,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Direct Mobiles からの回答
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
A Very Smooth Experience
I ordered my new phone mid week with next day delivery ready for a business trip on Sunday. I was initially informed that due to low stock it would be up to 5 days late but I had an email on the Friday saying it was arriving on Saturday. The handset arrived with no issues at all. Overall, buying this handset and contract was pretty much perfect with no complaints from me. It was also the best deal on the market for the handset I wanted at the time so I got a massive bargain.
2018年9月29日
自発的なレビュー
Direct Mobiles からの回答
Dear Jim,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Excellent service,phone arrived earlier…
Excellent service,phone arrived earlier then we anticipated :-) would definitely recommend.
2018年9月29日
自発的なレビュー
Direct Mobiles からの回答
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
First class service from Direct Mobiles…
First class service from Direct Mobiles as always. All positive and very friendly from start to finish
2018年9月29日
自発的なレビュー
Direct Mobiles からの回答
Dear Christine,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Direct Mobiles からの回答
Dear Aryan,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Excellent service
Excellent service! From initially applying for my new phone to receiving it only took 2 days, not only that it came with some Haribo and a £60 voucher for wine! Not sure which I was more excited about, the wine or my new phone! Would definitely recommend.
2018年9月26日
自発的なレビュー
Direct Mobiles からの回答
Dear Shakira,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Would have been 5 star but I had to…
Would have been 5 star but I had to wait a couple of days as my handset was out of stock
But it was still with me within 4 days of ordering .
2018年9月25日
自発的なレビュー
Direct Mobiles からの回答
Dear David,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Faulty handset solved as quickly as possible
Great service from direct mobiles unfortunately I had a faulty handset delivered to me as I chose the option of getting a refurbished phone replacement handset is working great though. I really think this company goes above and beyond to make sure you are satisfied I just got unlucky with the first phone. Replacement was quickly dealt with and I had another phone perhaps a little bit too delayed as I missed about 15 days of my contract due to this so I paid for the first month and didn’t get to use the phone, but that’s no ones fault just an unlucky customer
2018年9月24日
自発的なレビュー
Direct Mobiles からの回答
Dear Sarah,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Great customer service!
Great customer service!! I was kept well informed .... very happy customer!
2018年9月24日
自発的なレビュー
Direct Mobiles からの回答
Dear Alison,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Direct Mobiles からの回答
Dear Donna,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Straight forward purchase no hassle
2018年9月24日
自発的なレビュー
Direct Mobiles からの回答
Dear Heather,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Brilliant experience
We were a little hestitant to buy at first as never heard of company and didn’t know how it would be. However we were pleasantly surprised had someone call us to confirm our order was correct as had ordered 2 phones. One phone arrived next day as stated the other we had to wait for stock but we were kept updated the whole time. Can’t fault them would buy again :)
2018年9月24日
自発的なレビュー
Direct Mobiles からの回答
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
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